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Grand Hyatt Jakarta

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#11 of 442 Hotels in Jakarta
Certificate of Excellence
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896 Reviews from our TripAdvisor Community

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Showing 764: English reviews
United States
Reviewed 19 November 2015

This is my favorite hotel in Jakarta, but have been really disappointed with service problems recently. For the second time this year, I found a cochroach in the club lounge food area. This time on my plate full of food at breakfast. In both cases the staff apologized profusely, but it's still not acceptable at a 5 star property. Most...

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Helpful?
Thank JaimitoCartero
Grand_Hyatt_Jakarta, Hotel Manager at Grand Hyatt Jakarta, responded to this review

Dear Reviewer, Thank you for sharing your valuable feedback on Trip Advisor. We deeply regret the unpleasant experience you came across in our Grand Club™ lounge. We always strive to provide the best experience for our guests and on this occasion we did not meet your expectation, our sincerest apologies for the unfortunate incidents. Please rest assured that we are...

Jakarta, Indonesia
Reviewed 17 November 2015

Feeling comfort and doing business great. Meeting room at roof top with romantic design, and WOW scenery. After business meeting, going to fitness center and jacuzzi to relax body before going to bed. What a great opportunity visited this world class hotel.

Review collected in partnership with Hyatt Hotels
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1Thank Pella De V
Jakarta, Indonesia
Reviewed 16 November 2015

Hyatt is located in the city center that can be accessed by any mode of transportation. One of the restaurants I visited was the Grand Cafe, which serves regional cuisine with high taste. Besides Grand cafe also provides a variety of Japanese dishes and Steak.

Review collected in partnership with Hyatt Hotels
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1Thank Suhari S
Singapore, Singapore
Reviewed 14 November 2015

Overall, great location but okayish property. Location is good - centre of the city - direct connection to Plaza Indonesia etc is good. Good collection of eating places nearby. Property is a bit old and rooms looked a bit old too. They are refurbishing it though. Staff is very helpful and friendly.

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Thank jshah29
Melbourne, Australia
Reviewed 8 November 2015

The hotel has great location in the middle of CBD and attached with leading brand mall and easy amenities supermarket. I am a diamond member of Hyatt loyalty program which I am happy to maintain but for Grand Hyatt Jakarta, it needs staffs exchange program - to view their peers "know how they cooked" may be with Hyatt around South...

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Thank Nicholaas S
Reviewed 6 November 2015 via mobile

We stayed for 2 days coz bussiness plan, our company was booked about 20rooms. hotel was still huge, greatlocation, breakfast was fine not wow, when i do check in time its fast service but the reception are NOT Using name tag her forget or maybe she was the boss, then when we going to our room, its very very standart,...

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1Thank civabella p
Reviewed 6 November 2015 via mobile

I had a wonderful experience at the Jakarta Grand Hyatt. From the moment I got out of the car the staff was very friendly, polite, and helpful. Quick check in and check out. The rooms a large, comfortable and clean. It's a great location of you want to walk to shopping or dining.

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1Thank Allison R
Reviewed 5 November 2015

Amazing location, right in the heart of Jakarta, also close to shopping malls, Grand Indonesia and Plaza Indonesia. The room is big, and comfortable, but it is a bit dusty, especially on the furnitures and fixtures. The cleanliness should be improved as in Grand Hyatt's standard. The check in service was a bit slow, and the receptionists need to have...

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Thank Jahja S
Singapore
Reviewed 23 October 2015

This hotel is perfect if you're in Jakarta for leisure as well as business as it is located in central Jakarta with easy access to the CBD as well as other big hotels in the capital. Rooms are really nice and the best ones are the ones overlooking the Selamat Datang statue and the HI roundabout. Staff were always polite...

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1Thank yositako
jakarta, Indonesia
Reviewed 19 October 2015

I had a meeting on weekend and had experience to use a meeting room at Penthouse Suite Room. It was amazing since I have a meeting under the sun. The meals during coffee break was amazing and the breakfast was also good with variety of food.

Review collected in partnership with Hyatt Hotels
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Thank Anastuty K
Grand_Hyatt_Jakarta, Hotel Manager at Grand Hyatt Jakarta, responded to this review

Dear Reviewer Thank you for taking the time to post your positive feedback on TripAdvisor. We are grateful that you that you had a pleasant experience while having a meeting in our Penthouse terrace. Once again thank you for your kind comments and we hope to have the pleasure of welcoming you back soon. Kind Regards, Fredrik Harfors Hotel Manager

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Regarded as one of the finest hotels in Indonesia, Grand Hyatt Jakarta is living up to its name. Strategically located in the Thamrin CBD and adjacent to Plaza Indonesia Shopping Centre and The Plaza Office Tower, the hotel provides excellent services and amenities to people from all around the world. Dine in the hotel's award-winning C's steak and Seafood Restaurant, pamper yourself in the Club Olympus Fitness & wellness Centre and swim in our 43-metre lagoon-shaped outdoor swimming pool. ... more   less 

Additional Information about Grand Hyatt Jakarta

Address: Jl. M H Thamrin Kav 28-30, Jakarta 10230, Indonesia
Region: Indonesia > Java > Jakarta > Menteng
Price Range: €168 - €279 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Jakarta 5*
Number of rooms: 427
Reservation Options:
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Also Known As:
Grand Hyatt Jakarta Hotel Jakarta
Jakarta Grand Hyatt
Hyatt Jakarta
Jakarta Hyatt
Hotel Style:
#4 Family Hotel in Jakarta
#9 Romantic Hotel in Jakarta
#10 Spa Hotel in Jakarta
#11 Luxury Hotel in Jakarta
#12 Business Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hyatt Jakarta staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms over looking the big roundabout provided a great city scape view”
  • City Scape view from room
 of 5 bubbles R413DJjiml, 4 Jan 2017 | Read review
“Upper floors with view of front of hotel”
 of 5 bubbles U7303YDrobertk, 28 Dec 2016 | Read review
“try to get the 21st Club floor with an executive lounge breakfast on the22 floor - you wont forget the view..”
 of 5 bubbles senajl, 23 Nov 2016 | Read review
“good size rooms”
 of 5 bubbles petercooper35, 31 Oct 2016 | Read review
“ask for the view of the round about”
 of 5 bubbles lisawhite181, 19 Sep 2016 | Read review
5 of 5
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