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Grand Hyatt Jakarta

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#13 of 456 Hotels in Jakarta
Certificate of Excellence
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1 room 2 adults 0 children
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Grand Hyatt Jakarta
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973 Reviews from our TripAdvisor Community

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Showing 830: English reviews
Yeovil, United Kingdom
Reviewed 3 weeks ago

Hotel location excellent,staff extremely helpful,food excellent quality and rooms of good size and well serviced This hotel also has excellent facilities including a great gym and swimming pool area. Highly recommended

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank ziggy1473
Grand_Hyatt_Jakarta, Marketing Communications Manager at Grand Hyatt Jakarta, responded to this review

Dear Reviewer, Thank you for your feedback about Grand Hyatt Jakarta on TripAdvisor. We truly appreciate your comments regarding our location, colleague, restaurant and services. It's truly what we strive for! Thank you for recommending our hotel and we look forward to welcoming you back to the hotel soon. Warm regards, The Grand Hyatt Jakarta Management Team

Jakarta, Indonesia
Reviewed 3 weeks ago

Been here for business and I spent it great in my sparetime. The room is good enough, but what I like the most is the facilities. They have a big and beautiful pool. Their meeting rooms at OnFive make me feel Im not at a formal event. The fitness center is wonderful with their various equipments, completed with sauna, steam...

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Helpful?
Thank Wida197
Grand_Hyatt_Jakarta, Marketing Communications Manager at Grand Hyatt Jakarta, responded to this review

Dear Reviewer, Thank you for sharing your review about Grand Hyatt Jakarta. We are delighted to hear that you had a great stay with us. Your comments regarding our room, pool, and fitness center were highly appreciated. We look forward to welcome you back again soon. Warm regards, The Grand Hyatt Jakarta Management Team

London, United Kingdom
Reviewed 3 weeks ago via mobile

This is a very good hotel, especially given that it is huge! The staff are excellent and very friendly and the rooms are good. My advice would be to take the hotel car from the airport as the traffic in Jakarta can be a nightmare. The hotel car will need to be pre booked in advance. The hotel is also...

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Helpful?
Thank 41CJW
Grand_Hyatt_Jakarta, Marketing Communications Manager at Grand Hyatt Jakarta, responded to this review

Dear Reviewer, Thank you for your generous review about Grand Hyatt Jakarta on TripAdvisor. We are glad to read that you enjoyed your stay and that you found the location and the customer service provided by our associates to your satisfaction. Once again, thank you for staying with us and we look forward to welcome you back again soon. Warm...

Singapore, Singapore
Reviewed 4 weeks ago

One of best hotels in Asia. Top notch staff that is attentive and ready and willing to attend to all guests needs. Great business center and gym facilities. One of the best pools in the city of Jakarta. Poolside is a great place for a relaxing lunch or an evening drink. C's has the best steaks in town.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank robie_d_notestine
Grand_Hyatt_Jakarta, Marketing Communications Manager at Grand Hyatt Jakarta, responded to this review

Dear Reviewer, Thank you for your positive feedback and encouraging remarks. We are glad that you enjoyed your stay and we truly appreciate your kind compliments about our hotel’s staffs, restaurants and facilities. We hope to welcome you back to Grand Hyatt Jakarta again soon! Warm regards, The Grand Hyatt Jakarta Management Team

Surabaya, Indonesia
Reviewed 4 weeks ago via mobile

Great Hotel. Great location adjacent to one of the prestigius shopping mall in Jakarta. Many restaurants insude the mall so very convenient. Have supermarket too. Spacious room and clean bathroom. Choose room with view of Bundaran HI.

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Helpful?
Thank 59Frankie
Grand_Hyatt_Jakarta, Marketing Communications Manager at Grand Hyatt Jakarta, responded to this review

Dear Reviewer, Thank you for your review about Grand Hyatt Jakarta and for your kind referral of our hotel. We truly appreciate your comments about our location, which is connected to Plaza Indonesia and our guestroom. We look forward to being of service to you again in the future. Warm regards, The Grand Hyatt Jakarta Management Team

Kuala Lumpur, Malaysia
Reviewed 4 weeks ago via mobile

Been awhile since I stayed here. It's still good, nice and well located. There is a mall behind the hotel so plenty of shopping and F&B. Service is till good.. But rooms are getting old and carpet is really dirty and in need of replacement Breakfast is average for a Grand Hyatt brand. Selection is average and taste and quality...

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Helpful?
Thank WKKL
Grand_Hyatt_Jakarta, Marketing Communications Manager at Grand Hyatt Jakarta, responded to this review

Dear Reviewer, Thank you for your review about Grand Hyatt Jakarta. We highly appreciate your comments regarding our breakfast selection and quality at Grand café, also your feedback regarding our guestrooms. You will be pleased to know that the hotel regularly plans refurbishment of selected areas and it remains a key focus of our commitment to guests in providing new...

Tokyo, Japan
Reviewed 4 weeks ago

I requested a non-smoking room and was give one which smelled of smoke. But I had to rush to shower and go to a business dinner, so no time to wait for a change of rooms. If a housekeeper smells that a guest has smoked in a non-smoking room, that room should not be used again until someone with a...

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank ApsaraTravels
Grand_Hyatt_Jakarta, Marketing Communications Manager at Grand Hyatt Jakarta, responded to this review

Dear Reviewer, Thank you for your review about Grand Hyatt Jakarta on TripAdvisor. We were very concerned to hear that you experienced a smell of smoke in your room and please accept our apologises for your experience. We assure you that the points you have highlighted have been addressed internally. We hope that you will give us another opportunity to...

Jakarta, Indonesia
Reviewed 4 weeks ago

Perfect for all service, start from staff, parking, room, meeting room and also restaurant including menu indonesian food (traditional food) likes nasi goreng, satay, mie jawa, and bakso very delicious.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank 586rahmats
CANANDAIGUA, United States
Reviewed 4 weeks ago via mobile

The Grand Hyatt is truly what it looks like in the pictures posted on their website. I had a great time while there for 2 weeks on business. The staff was ALWAYS kind and willing to help in any manner. The food is good, and after a long day a massage was what was needed. Once again they are very...

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Helpful?
Thank Garron D
Grand_Hyatt_Jakarta, Marketing Communications Manager at Grand Hyatt Jakarta, responded to this review

Dear Reviewer, Thank you for your review about Grand Hyatt Jakarta. Your comments regarding our colleague, food and security were highly appreciated and we were really glad to hear that you had a great time while staying with us. We look forward to welcome you back again soon. Warm regards, The Grand Hyatt Jakarta Management Team

Jakarta, Indonesia
Reviewed 4 weeks ago

Perfect location for MICE, they have really good buffet, thumbs up! Although the building is been there for years but they keep their decorations well. Their strategic location is one of the best reason why choosing this hotel to make an event.

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Helpful?
Thank Rossi A
Grand_Hyatt_Jakarta, Marketing Communications Manager at Grand Hyatt Jakarta, responded to this review

Dear Reviewer, Thank you for your generous review about Grand Hyatt Jakarta. We are delighted to hear that you had a great time here, especially with our event venue and f&b service. We look forward to welcome you back again soon. Warm regards, The Grand Hyatt Jakarta Management Team

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Minibar
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Laundry Service
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Regarded as one of the finest hotels in Indonesia, Grand Hyatt Jakarta is living up to its name. Strategically located in the Thamrin CBD and adjacent to Plaza Indonesia Shopping Centre and The Plaza Office Tower, the hotel provides excellent services and amenities to people from all around the world. Dine in the hotel's award-winning C's steak and Seafood Restaurant, pamper yourself in the Club Olympus Fitness & wellness Centre and swim in our 43-metre lagoon-shaped outdoor swimming pool. In keeping with the ever-changing needs and lifestyles of the present day global travellers, Fountain Lounge is about to embark on a complete renovation project on 15 April 2017 and is scheduled to open in the month of June 2017. To ensure your comfortable stay and convenience, we have adjusted the opening hours of burgundy and C’s Steak and Seafood restaurant. ... more   less 

Additional Information about Grand Hyatt Jakarta

Address: Jl. M H Thamrin Kav 28-30, Jakarta 10350, Indonesia
Region: Indonesia > Java > Jakarta > Menteng
Price Range: €174 - €276 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Jakarta 5*
Number of rooms: 427
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Hotwire, Expedia, Hyatt Hotels Corporation, Priceline, Travelocity, Agoda, TripOnline SA, Cheap Tickets and getaroom.com so you can book your Grand Hyatt Jakarta reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Hyatt Jakarta Hotel Jakarta
Jakarta Grand Hyatt
Hyatt Jakarta
Jakarta Hyatt
Hotel Style:
#4 Family Hotel in Jakarta
#9 Romantic Hotel in Jakarta
#12 Spa Hotel in Jakarta
#12 Business Hotel in Jakarta
#13 Luxury Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hyatt Jakarta staff and other travellers.
5 questions
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Questions? Get answers from Grand Hyatt Jakarta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request high floor, Monument side room”
  • View from room on monument side
pacers777, 2 Apr 2017 | Read review
“One away from the MRT projects”
glnomad, 9 Mar 2017 | Read review
“don't ever to wear your so so clothes if you want to get a more friendly staff. *seriously”
aristosagita, 22 Feb 2017 | Read review
“As for a room with garden view and avoid Sunday am noise.”
567rodrigoc, 3 Feb 2017 | Read review
“great room”
jakaumbaran, 30 Jan 2017 | Read review
5 of 5