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The Sultan Hotel & Residence Jakarta

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The Sultan Hotel & Residence Jakarta
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651 Reviews from our TripAdvisor Community

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Showing 441: English reviews
New Delhi, India
Reviewed 17 February 2015

The hotel is located in central area near the business district. We stayed here from 14th to 18th January, 2015 for business trip. The hotel is a 5 star hotel but very outdated in decor and style. The rooms are not as I expected from a 5 star hotel. The bathroom was dirty with spiders and I had a bad...

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Helpful?
4Thank Shankar3
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mr. Shankar, Thank you for staying at The Sultan Hotel & Residence Jakarta and share your experience on TripAdvisor. We also appreciate your compliment on our great quality of breakfast and free internet service, but we do apologize for the inconvenience caused during your stay. We take your feedback seriously and already share this with the management team. We...

Singapore, Singapore
Reviewed 16 February 2015

I am usually not very picky when it comes to a hotel room. As long as it is clean, I am alright with it. Once you step into the room, you will notice the dated furniture and an overall gloomy feel. The toilet was just disgusting. Visible mold in various corners of the shower and the bath, the badly stained...

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4Thank AlvaShiLin
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mrs. AlvaShiLin, Thank you for staying at The Sultan Hotel & Residence Jakarta and write a review on TripAdvisor. We also appreciate your valuable comments about the issue you experience during your stayed with us. We take your feedback seriously and already share this with the management team. We do apologize for the inconvenience caused and we will continue...

Reviewed 8 February 2015

Was excellent service. Staff knew the guests by name and the hotel had a nice deco that resounded of Indonesia. Location was convenient for me as it is near my office, senayan area. It was a pleasant stay

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1Thank JazzNg
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Sir/Madam, Thank you for taking your time sharing your experience at The Sultan Hotel & Residence Jakarta. We appreciate your compliment on our beautiful Indonesian heritage decoration and strategic location which continues become our strength points. We have a dedicated team that works hard in maintaining the quality of our hospitality standards, and for sure our value also remembering...

Kuala Lumpur, Malaysia
Reviewed 7 February 2015 via mobile

Visited Jakarta city for a conference hosted in this hotel I was allowed to checked in early by an hour due to early arrival. I find the room was clean and tidy, despite the furnitures are quite old. Enjoyed the breakfast very much with a wide range of selection, same goes to their lunch in the Lagoon Cafe In terms...

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Helpful?
Thank Teoh J
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mr. Teoh Cingji, Thank you for choosing The Sultan Hotel & Residence Jakarta as your preferable accommodation during your business trip to Jakarta and for taking your time to write a delightful review on our TripAdvisor. We are happy to hear that your staying and dining experience was memorable and thanks also for your great comments about our strategic...

Jakarta, Indonesia
Reviewed 4 February 2015 via mobile

Apart from its prime location--in the city central, near business district, attached to the city's largest sporting and exhibition complex, and great shopping malls in walking distance--nothing was that good from this hotel. This is one of the oldest hotel and a historical landmark in Jakarta. When I say historical, I can confidently say that this hotel is too old...

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1Thank pwulantary
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mrs. Pwulantary, Thank you for staying at The Sultan Hotel & Residence Jakarta and for taking your time to share your comment on TripAdvisor. We take your feedback seriously and already share this with the management team. We do apologize for the inconvenience caused during your stay and it is our commitment to continue our best effort in improving...

Singapore, Singapore
Reviewed 2 February 2015

I was booked into this hotel by the company admin for a last minute meeting, didn't know what to expect. I arrived at 10am in the morning, needed urgently to get into the room to change and get ready for my meeting. I was directed to the executive lounge and to my dismay I was told that I can only...

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Helpful?
Thank YEUHF
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Sir/Madam, Thank you for staying at The Sultan Hotel & Residence Jakarta during your business trip in Jakarta and for taking your valuable time to write a review on TripAdvisor. We also appreciate for your compliment on our spacious room, fast internet service, good selection of bath amenities from Bvlgari and how our Executive Club Lounge Manager, Ms. Acik...

Auckland, New Zealand
Reviewed 31 January 2015

Had a great 1 week stay on the 14th floor of the Sultan, it was great also having access to the Executive Lounge to do my work and also eat meals. Excellent hotel staff, must mention Ranti and Acik who in particular were very helpful and friendly. Entire experience was positive, would recommend to others.

Review collected in partnership with this hotel
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Thank James T
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mr. James, Thank you for choosing The Sultan Hotel & Residence Jakarta for your convenience stay and for the wonderful review on TripAdvisor. We are excited to hear about your recent visit and happy that you had a great time with us. Deepest gratitude also from the entire team of The Sultan for your appreciation on our wonderful team...

Hong Kong, China
Reviewed 16 January 2015

My husband and I have stayed every other year at the Sultan hotel for New Year's Eve. The entertainment in the lobby or in any of the bars is enjoyable. We booked a Junior Suite on this occasion and it had a spacious and comfortable bedroom with a separate sitting room with free Wifi. The only downside of the hotel...

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Thank Lolita Y
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mrs. Lolita, Thank you for choosing The Sultan Hotel & Residence Jakarta as your preferable stay with family during New Year’s Eve Party 2015 and very much appreciate for your great feedback about our hotel. We are glad to know that you and your family were satisfied with our service and facility, especially on how you enjoy your time...

Kuala Lumpur, Malaysia
Reviewed 14 January 2015

I always love to stay in this hotel. Its my numero uno hotel in jakarta. The location is fantastic. The room felt like home. Internet is good. But only the food is not as good as before. The rest is bello! Please improve on the food!

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1Thank Syaril M
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mr. Syaril M., Thank you for choosing The Sultan Hotel & Residence Jakarta during your business trip in Jakarta and writing a nice review about our hotel. We are happy to know that your staying experience was unforgettable with satisfying service and facility, especially our strategic location, comfortable room and fast internet. We also already share your review about...

Hong Kong
Reviewed 9 January 2015

I have been staying at Sultan Executive Club regularly for the last 7 years and can still recommend the place as the best business hotel in the SCBD Area of Jakarta. Whilst it may be showing its age, it is still well maintained and the rooms are spacious and very comfortable. The Executive Club on the 13th Floor has its...

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Helpful?
Thank Kaituo
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mr. Kaituo, Welcome back to your “second home”, The Sultan Hotel & Residence Jakarta, and many thanks for sharing your great experience during your seven years regularly stay in our hotel. This amazing review has already shared to our management team as this positive feedback will be a good motivation for us continuously providing guest the highest standard of...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Bar/Lounge
  • Breakfast included
  • Pool
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The largest hotel in Indonesia, and one of the largest in South East Asia, the 3 towers of The Sultan Hotel Jakarta rise distinctively over a vast garden, the most expansive in Jakarta (32 acres). The grounds house 694 rooms, 9 banquet rooms, and a ballroom, complemented with floodlit tennis courts, a basketball court, a 500-meters jogging track, 2 swimming pools, a fitness center, and a shopping arcade. ... more   less 

Additional Information about The Sultan Hotel & Residence Jakarta

Address: Jln. Jendral Gatot Subroto, Jakarta 10270, Indonesia
Region: Indonesia > Java > Jakarta > Tanah Abang
Price Range: €84 - €116 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Sultan Hotel & Residence Jakarta 4.5*
Number of rooms: 707
Reservation Options:
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Also Known As:
Jakarta Sultan Hotel
Sultan Hotel Jakarta
Hotel Style:
#43 Spa Hotel in Jakarta
#62 Luxury Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from The Sultan Hotel & Residence Jakarta staff and other travellers.
4 questions
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Questions? Get answers from The Sultan Hotel & Residence Jakarta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All hotel rooms are quiet, they are far from the next street.”
ajgarcesv, 15 Apr 2017 | Read review
“Rooms facing tennis court is excellent,”
  • Deluxe room
GustinoTravels, 11 Apr 2017 | Read review
“All of them”
  • Great view
  • Great view
  • Great view
  • Great view
  • Great view
986franciscoa, 22 Feb 2017 | Read review
“Staying at Lagoon tower”
ardiwiranata27, 12 Feb 2017 | Read review
“you have to stay at lagoon tower you can see all Jakarta”
sdenny999, 10 Feb 2017 | Read review
5 of 5