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Shangri-La Hotel Jakarta

1,603 reviews
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Traveller (977)
Room & Suite (451)
Dining (354)
Overview
  • Excellent66%
  • Very good26%
  • Average5%
  • Poor2%
  • Terrible1%
Travellers talk about
“horizon club”(110 reviews)
“satoo restaurant”(50 reviews)
“horizon floor”(15 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5.0 Star Hotel
All hotel details
Offers from Shangri-La Hotel Jakarta
Special Offer: Package Deal
Hotel deals
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Reviews (1,603)Write a Review
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All reviewshorizon clubsatoo restauranthorizon floorlobby loungebreakfast buffetexcellent hotelbusiness tripswimming poolblue birdhome away from homefive star hotelenjoyed my staybusiness hoteldeluxe roombatsrossosecurity
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11 - 15 of 1,340 reviews
Reviewed 5 weeks ago via mobile

The staff as always are excellent here. They remember the clientele very well. The rooms and big and spacious. I always enjoy my stays here. Room service is excellent. I woukd recommend the horizon levels. A great place to stay.More

Thank Guediver
Response from SLJGM, General Manager at Shangri-La Hotel JakartaResponded 4 weeks ago

Dear Guediver, Thank you for sharing this wonderful review. I am proud to know that our colleagues delivered our famous Shangri-La hospitality and that you had an excellent stay. We appreciate your recommendation and compliments for our hotel and my team and I look forward...More

Reviewed 19 January 2018 via mobile

I had a room with beautiful view of the mosque but the service standards are poor - given the dirty kettle in room. It was truly a “disappointing” experience in a luxury hotel. Breakfast service was busy but the variety was greatMore

Thank Joyce L
Response from SLJGM, General Manager at Shangri-La Hotel JakartaResponded 5 weeks ago

Dear Joyce L, First of all, thank you for sharing your feedback and for complementing our room view and breakfast options. I do regret that our facilities did not meet your expectations and it has clearly left a negative impression on you. Please be assured...More

Reviewed 18 January 2018 via mobile

It is my first visit to Jakarta and we stayed at the Shangrila Hotel. This is an excellent hotel with great service and great amenities. From the time of arrival to check out, everyone made us feel welcome and were very accommodating. We loved our...More

Thank Book W
Response from SLJGM, General Manager at Shangri-La Hotel JakartaResponded 5 weeks ago

Dear Book W, Thank you for choosing our hotel during your first visit to Jakarta. As we aim to welcome and present the best service to our guests, I am heartened to know that your recent stay with us was excellent. We appreciate your acknowledgement...More

Reviewed 7 January 2018 via mobile

Great facilities & good staff. Buffet breakfast had the best spread for healthy eating and herbal drinks to start your day. Great gym & massage facility. Swimming pool was great for my early morning swim. An oasis in the midst of the city. Horizon club...More

Thank leslieelcocinera
Response from SLJGM, General Manager at Shangri-La Hotel JakartaResponded 9 January 2018

Dear leslieelcocinera, Thank you for choosing our hotel for your place to stay during your visit to the city. I am delighted to know that you and your family had an excellent stay. It is a pleasure to have you as our guest and we...More

Reviewed 6 January 2018

After many years I returned to the Shangri La Jakarta again, though this time only for a short one night stay. I did the booking on one of the online travel agency platform and one hour later I did arrive. The check in was very...More

Thank GCL11
Response from SLJGM, General Manager at Shangri-La Hotel JakartaResponded 8 January 2018

Dear GCL11, Thank you for your continued patronage of our hotel. It is great to welcome you back again and I am delighted to know that you had an excellent stay during your visit. Your compliments of our hotel are truly appreciated and your insights...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Bar/Lounge
Free Parking
Spa
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Room Service
Children Activities (Kid / Family Friendly)
Free Parking
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Tennis Court
Outdoor pool
Details
Price range
US$148 - US$289 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Romantic Hotel in Jakarta
#9 Business Hotel in Jakarta
#9 Family Hotel in Jakarta
#16 Luxury Hotel in Jakarta
#16 Spa Hotel in Jakarta
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$148 - US$289 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Romantic Hotel in Jakarta
#9 Business Hotel in Jakarta
#9 Family Hotel in Jakarta
#16 Luxury Hotel in Jakarta
#16 Spa Hotel in Jakarta
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (977)
Room & Suite (451)
Dining (354)
Pool & Beach (85)
Amenities (128)
Family and Play Areas (11)
Business Centre & Event Rooms (5)
Questions & Answers
Ask a question
Scarlett S
12 October 2017|
AnswerShow all 3 answers
Response from finnslettli | Reviewed this property |
Not for free. When I was there they charged INR 852.500 for a MB E250 per way.
0
Votes
Scarlett S
12 October 2017|
AnswerShow all 11 answers
Response from Peter H | Reviewed this property |
yes they do not the cheapest but great...
0
Votes
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12
Room Tips
"Get a room with a view of the white mosque."
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"When you plan to go out, make sure the correct direction because very difficult or very far distance to make..."
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"Make sure you specify you would like a good room otherwise they will put you in the back office"
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"Higher room is better can see Jakarta panorama, I prefer the room facing pool site"
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