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Shangri-La Hotel Jakarta

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1,319 Reviews from our TripAdvisor Community

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Showing 1,112: English reviews
Jeddah, Saudi Arabia
Reviewed yesterday NEW

I am privileged to have a corporate rate to stay at Shangri-la hotel Jakarta. This is my fourth time to stay at Shangri-la and it's awesome in all measures. The only thing I had to deal with is taking taxi to buy things but the hotel location is about 8 minutes drive from Grand Indonesia mall, that will cost you...

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Helpful?
Thank Ajian A
Kuwait
Reviewed 3 days ago NEW

Shangri-La does it again. This is my first visit to Jakarta, and as usual I checked to see if there is a Shangri-La hotel in the area. With my past experience with Shangri-La they always maintain high standards, and they did not disappoint me this time. The level of luxury in the room, amenities, layout, and quality is at bar...

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Thank Yousuf A
Richmond, NSW
Reviewed 4 days ago NEW

For the two daysa of our stay there was never any hot water. Before booking an otherwise good hotel ask them to guarantee that there will be hot water. We told hotel but there was no action and no apology. What atrocious service and attitude. BATS has also gone downhill with two really amateur bands and a 1920s disco that...

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Thank Norman H
Reviewed 6 days ago NEWvia mobile

Amazing spa , staff !!! Good restaurants variety ..Room are clean , bed confortable and amazing view on the pool ..Staff very friendly and professional..really careful.I ve been staying there for 3 months ..amazing gym open 24hrs .. selection on class . In the hotel you can find a medical clinic .. really helpful !

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Helpful?
Thank johanniem2016
SLJDMM, Resident Manager at Shangri-La Hotel Jakarta, responded to this review

Dear johanniem2016, Thank you for choosing our hotel as your home during your visit to the city. Your compliment is truly appreciated and will be shared with our colleagues who will be proud to read them. It is a pleasure to have you as our guest. We hope to be able to welcoming you back in the future. With Best...

Geneva, Switzerland
Reviewed 6 days ago NEW

WOW, simply WOW ! Even if Jakarta is not the most beautiful or even interesting city in the world, I miss Jakarta, because of Shangri-la Hotel. This hotel is really one of the best I've ever been in. LUXURIOUS, CLASS, CLEAN, NET, TIDY, CALM, BEUATIFUL, GOOD AMENITY. Staff : ALL the staff are exceptional, professional, smiling. The deliver an exceptional...

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Helpful?
Thank SwissGreg
SLJDMM, Resident Manager at Shangri-La Hotel Jakarta, responded to this review

Dear SwissGregg, Thank you for sharing this heartwarming review and for choosing Shangri-La as your place to stay in the city. We highly appreciate your compliment for our rooms, swimming pool, security facilities and especially our colleagues. With great acknowledgment from a delighted guest such as yourself, our team will be motivated to keep presenting the best service. It is...

Reviewed 1 week ago

Good property but in desperate need of renovation. The facilities re very good but upkeep is required. Good spread in breakfast and very nice pub in the basement. Tip - Avoid the smoking rooms they really smell. Pleasant well trained staff.

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Helpful?
Thank Shiv C
SLJDMM, Resident Manager at Shangri-La Hotel Jakarta, responded to this review

Dear Shiv C, Thank you for sharing your experience and for your compliment on our breakfast, bar and colleagues. Your feedback regarding our property is well noted and have been shared with the team for further improvement. However, I would also like to inform you that we have been doing renovation on our rooms, our Chinese restaurant and also add...

Hamburg, Germany
Reviewed 1 week ago via mobile

I haves stayed here for 2 days. The best part was the water park for the kids. It is absolutely amazing and kudos to the manager who planned that. It made our stay absolutely amazing and defiantly will be back. The manager from the water park should get a pay rise... thank you very much shangri la team for this...

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Helpful?
Thank jasminesebai
SLJDMM, Resident Manager at Shangri-La Hotel Jakarta, responded to this review

Dear jasminesebai, Thank you for taking the time to write this wonderful review. I am truly pleased to know that your family have enjoyed our new Kids Aqua Play and had an amazing stay at our hotel. Our team, especially our Health Club and Leisure Manager, Miss Tia, will be proud to read your compliment. It is an honor to...

Reviewed 1 week ago via mobile

I ordered fresh orange juice, and when the item has arrived there's a scratch on the glass, the orange juice not fresh at all i think they use concentrated, the staff not friendly there's no smile with no magic word "thank you" and it's very not reflected 5 star hotel

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Thank Fajri R
SLJDMM, Resident Manager at Shangri-La Hotel Jakarta, responded to this review

Dear Fajri R, First of all, thank you for sharing your feedback. I apologize for the inconvenience and I do agree that this is not our usual standard. I would appreciate if you can contact me at daniel.kaeflein@shangri-la.com with further details on the case so we can investigate and take the right action to avoid the occurrence in the future....

Sydney, Australia
Reviewed 2 weeks ago via mobile

Great well established hotel with all the areas you need to have a great meeting with free wifi. Hotel rooms are also the best value in jakarta and hve all the items you need on holidays or business trip. Great hotel.

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Thank paul d
SLJDMM, Resident Manager at Shangri-La Hotel Jakarta, responded to this review

Dear paul d, Thank you for sharing your review. Your compliment to our hotel is truly appreciated and will be shared with the team. We are honored to have you as our guest and we look forward to welcoming you back in the future. With Best Regards, Daniel Kaeflein Resident Manager

Reviewed 2 weeks ago via mobile

We had a pleasant stay with lots of small surprises during old and new stay. Breakfast is good with lots of variety. Swimming pool is considerably fun and kids can play almost all day long. Great service in nice clean room though a bit dated.

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Thank caldoraadiwidjaja
SLJDMM, Resident Manager at Shangri-La Hotel Jakarta, responded to this review

Dear caldoraadiwidjaja, Thank you for choosing Shangri-La Hotel, Jakarta for your New Year holiday. I am delighted to know that your overall service and facilities, especially our breakfast and swimming pool has made your stay a pleasant one. Your feedback regarding the room is well noted and will be shared with our Rooms team for improvement. We look forward to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Voted as one of best in the category of Luxury Hotels by 2012 Trip Advisor's Travelers Choice Award, Shangri-La Hotel, Jakarta is strategically located in the centre of Jakarta’s Sudirman business district. The hotel is an established luxurious oasis that offers easy access to the very best of Jakarta, easily accessed within 45 minutes away from Soekarno-Hatta International Airport. The hotel comprises 661 guest rooms, including 40 suites, 118 Horizon Club rooms and 60 interconnecting rooms.All rooms give an access to spectacular city views.Embark upon an international culinary adventure at SATOO’s open-kitchen buffet, savour the stylish Italian dishes at Rosso or taste authentic Cantonese cuisine at Shang Palace. Sample sushi and Japanese flavours at Nishimura or indulge in New York-style oversized steaks, pizza and burgers at B.A.T.S.Get toned and energised in our fully equipped state-of-the-art fitness centre, which hosts the highest standard facilities, from the latest high-tech exercise equipment, a multi-purpose workout studio and a convenient lounge bar to the outdoor tennis courts and swimming pool surrounded by a lush garden oasis. Featuring one of the most luxurious private spas in the city, the spa facilities at Shangri-La Hotel, Jakarta. ... more   less 

Additional Information about Shangri-La Hotel Jakarta

Address: Jl Jend Sudiman Kav. 1 | Kota BNI, Jakarta 10220, Indonesia
Region: Indonesia > Java > Jakarta > Tanah Abang
Price Range: €142 - €287 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Jakarta 5*
Number of rooms: 618
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Shangri-La Hotels and Resorts, Agoda, Travelocity and Cheap Tickets so you can book your Shangri-La Hotel Jakarta reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hotel Jakarta
Shangri La Jakarta
Hotel Style:
#6 Romantic Hotel in Jakarta
#8 Spa Hotel in Jakarta
#9 Luxury Hotel in Jakarta
#9 Business Hotel in Jakarta
#12 Family Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel Jakarta staff and other travellers.
2 questions
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Questions? Get answers from Shangri-La Hotel Jakarta staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure you ask for a smoking room if you are a smoker.”
 of 5 bubbles yousufa352, 13 Jan 2017 | Read review
“Check on hot water before booking”
 of 5 bubbles NormanH832, 12 Jan 2017 | Read review
“Take the rooms facing back - they have a better view”
 of 5 bubbles , 8 Jan 2017 | Read review
“Pay for Horizon Club if you like evening cocktails since alcohol in Jakarta is very expensive.”
 of 5 bubbles skylarkriver, 23 Dec 2016 | Read review
“Make sure your room is available at the right time”
 of 5 bubbles endin2016, 11 Dec 2016 | Read review
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