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Shangri-La Hotel Jakarta

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Shangri-La Hotel Jakarta
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1,398 Reviews from our TripAdvisor Community

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Showing 1,172: English reviews
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Jakarta, Indonesia
Reviewed 3 days ago NEW

My stay at Shangri-la was so enjoyable. The people was very kind make me feel like home. Overall was very satisfactory. Located in the center of Jakarta, easy to get everywhere. Willing to stay again next time!

Review collected in partnership with shangri-la.com
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Helpful?
Thank Miliyarti
Jakarta, Jakarta Raya, Indonesia
Reviewed 5 days ago NEW

We had a weekend stay for 2 days 2 nights. From the start by the welcome from the hotel staff till the exit, everything was just perfect! The spacious lobby, the cozy room, the in-room dining service, the food in the restaurants SATOO & ROSSO, the pool and garden area, the extra courteous and every smiling staff, the whole ambiance...

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Helpful?
Thank Esha_sunil
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this review

Dear Esha_sunil, It is truly a proud moment for us to read the description of your recent stay as wonderful and perfect. We highly appreciate your compliments to our hotel, especially the one regarding our colleagues. It is a pleasure to have you as our guest and my team and I look forward to welcoming you back in the future....

Hong Kong, China
Reviewed 5 days ago NEWvia mobile

Visited the Jakarta Shangri-La for the second of my three-Shang-visit across Asia on business. Very busy during my check-in. Struggled to find me a non-smoking king bedroom. Finally found me one on an upper floor (good) directly across from the service staff door (very disappointing). I had hoped that Golden Circle members would be treated better. However the room had...

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Helpful?
Thank KaiserBrit
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this review

Dear KaiserBrit, First of all, thank you for your continuous support to Shangri-La. We appreciate that you have chosen us as your place to stay during your visit to Jakarta. I do regret that your check-in experience was less than perfect and please rest assured that your feedback will be shared with our Front Office team to further improve our...

Sydney, Australia
Reviewed 6 days ago NEW

The breakfast is lovely with many options in satoo. Club lounge provided execellent services, helpful, efficient and extreamly frindly. Beautiful rooms with new interior from my previous stay in 2009 is absolutly amazing. I think the one and only hotel provide water play ground is shangrila in Jakarta means very nice bring family to stay here. Evening cocktail in club...

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Helpful?
Thank loundpark1
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this review

Dear loundpark1, It is great to hear that our newly renovated rooms, breakfast options at SATOO and Horizon Club Lounge service have made your stay an excellent one. Thank you for acknowledging our colleagues, especially Niko, Roberth and Eco. They will be proud to read your compliments. It is an honor to be of service to you and we look...

Jakarta, Indonesia
Reviewed 1 week ago NEWvia mobile

We stay here for just 1 day, the room is spacious with complete amenities, the swimming pool is ok with waterpark play for kids, the breakfast was so amazing.. They serve foods from many different countries, however me n my wife notice that certain staffs in concierge n FnB dept gave different service/attitude toward the guess.. They tend to treat...

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Helpful?
Thank zndaulay
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this review

Dear zndaulay, Thank you for sharing your review. I am glad to know that you and your family had an enjoyable stay with us. Your feedback regarding our colleagues’ service quality to guests is well noted. Please be assured that our policy is to give the same respect and service quality to every guests despite their nationality or origin. However,...

Chennai
Reviewed 1 week ago

I stayed here last summer and have been meaning to write a review since the service was so amazing. The breakfast buffet offering is the best I've seen anywhere in the world -- I defy someone to find something they don't like! Very attentive service too. Excellent hotel!

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Helpful?
Thank zigeumac
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this review

Dear zigeumac, Thank you for taking the time to share your review and I am very pleased to know that your stay with us was excellent. Your compliment for our breakfast buffet is truly appreciated and will be shared with SATOO’s team of chefs who will be proud to read them. I look forward to welcoming you back in the...

Reviewed 1 week ago via mobile

A good value 5-star hotel near to the main shopping malls. As always at Shangri-La the staff is very attentive and friendly. A couple of times the taxi is struggling to find the entrance, but it's at least easy to see the building from far away so you know you're in the right area. As a European person I thought...

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Helpful?
Thank John-Arne B
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this review

Dear John-Arne B, I am glad to know that our colleagues have made your recent stay enjoyable. My team and I look forward to welcoming you back in the future. With Best Regards, Andrew den Oudsten General Manager

Madrid
Reviewed 1 week ago

It could be the date in which we stayed there (during Easter Holidays) but I found there is nothing to highlight in this hotel considering it is a 5 stars. The service in general was poor: Nobody scorted us to our room nor offered us help with our luggage. There was no evening service. The room was correct but no...

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Helpful?
1Thank Sedona04
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this review

Dear Sedona04, First of all, thank you for sharing your experience. I do regret that your recent stay did not meet your expectation. As it was the Easter long weekend, we were indeed running high occupancy, however this is by no means an excuse for the service shortfalls you experienced. Thank you for bringing this to our attention and rest...

Jakarta
Reviewed 1 week ago via mobile

I usually stay at other 5 star hotels in Jakarta as they are closer to my office. I know Jakarta well as I lived there for 5 years. In this trip I decided to try the Shang as I always loved Satoo and the pool is amazing. I had the kids with me so wanted more room for them to...

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Helpful?
2Thank Coco M
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this review

Dear Coco M, First of all, thank you for sharing your experience. I am also glad to know that you love dining at SATOO. However, I am disappointed to know that your recent stay was less than perfect due to the issues that you have mentioned. I would appreciate if you could e-mail me at andrew.denoudsten@shangri-la.com with more details on...

Oslo, Norway
Reviewed 1 week ago

I spent 8 days at this wonderful hotel in a combination of business and holiday. Would highly recommand this hotel for everybody. Great service, rooms and facilities. Several restaurants having Chinese, Japanese, Italian and local food.

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Helpful?
Thank finnslettli
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this review

Dear finnslettli, It is truly a pleasure for us to read that had an excellent stay with us. Thank you for your recommendation and we look forward to welcoming you back in the future. With Best Regards, Andrew den Oudsten General Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Voted as one of best in the category of Luxury Hotels by 2012 Trip Advisor's Travelers Choice Award, Shangri-La Hotel, Jakarta is strategically located in the centre of Jakarta’s Sudirman business district. The hotel is an established luxurious oasis that offers easy access to the very best of Jakarta, easily accessed within 45 minutes away from Soekarno-Hatta International Airport. The hotel comprises 661 guest rooms, including 40 suites, 118 Horizon Club rooms and 60 interconnecting rooms.All rooms give an access to spectacular city views.Embark upon an international culinary adventure at SATOO’s open-kitchen buffet, savour the stylish Italian dishes at Rosso or taste authentic Cantonese cuisine at Shang Palace. Sample sushi and Japanese flavours at Nishimura or indulge in New York-style oversized steaks, pizza and burgers at B.A.T.S.Get toned and energised in our fully equipped state-of-the-art fitness centre, which hosts the highest standard facilities, from the latest high-tech exercise equipment, a multi-purpose workout studio and a convenient lounge bar to the outdoor tennis courts and swimming pool surrounded by a lush garden oasis. Featuring one of the most luxurious private spas in the city, the spa facilities at Shangri-La Hotel, Jakarta. ... more   less 

Additional Information about Shangri-La Hotel Jakarta

Address: Jl Jend Sudiman Kav. 1 | Kota BNI, Jakarta 10220, Indonesia
Region: Indonesia > Java > Jakarta > Tanah Abang
Price Range: €144 - €258 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Jakarta 5*
Number of rooms: 618
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Hotwire, Shangri-La Hotels and Resorts, Travelocity, Orbitz, Agoda, Priceline, Cheap Tickets, TripOnline SA and HotelQuickly so you can book your Shangri-La Hotel Jakarta reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hotel Jakarta
Shangri La Jakarta
Hotel Style:
#6 Romantic Hotel in Jakarta
#9 Business Hotel in Jakarta
#10 Spa Hotel in Jakarta
#11 Luxury Hotel in Jakarta
#12 Family Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel Jakarta staff and other travellers.
2 questions
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Questions? Get answers from Shangri-La Hotel Jakarta staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“top/higher floors”
Esha_sunil, 18 Apr 2017 | Read review
“Avoid room near the elevator”
Rospinda, 22 Mar 2017 | Read review
“Horizon rooms and suites are always worth paying that little bit more for.”
343nadeena, 22 Mar 2017 | Read review
“Overlooking the pool and the green space is fantastic.”
65shanej, 20 Mar 2017 | Read review
“Get rooms higher to enjoy the view.”
  • Get rooms above 16th to have a great view
muntazarr, 14 Mar 2017 | Read review
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