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Mandarin Oriental, Jakarta

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#4 of 453 Hotels in Jakarta
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Mandarin Oriental, Jakarta
Mandarin Oriental, Jakarta
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1,153 Reviews from our TripAdvisor Community

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Showing 970: English reviews
Wyoming
Reviewed 8 August 2015 via mobile

This hotel is absolutely perfect. The staff is unbelievably attentive and genuineness friendly. Even the valets seem to wish you a genuinely great day each time they tuck you into a car. The food is excellent. Every single employee we had contact with, from the massage therapists to the waiters and bussers, were fabulous and accommodating. We were there for...

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Thank Bextel
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear bextel, What a nice review following your stay at MO Jakarta. Thank you for taking the time to share it with us and the tripadvisor.com community. We are delighted that you had such an enjoyable stay . We will be sure to share your compliments with the team here at the hotel, particularly Sally who is indeed doing a...

Stuttgart, Germany
Reviewed 7 August 2015

The Mandarin Oriental Jakarta is a great 5 star hotel, where you can relax from the hot climate and busy city. My room overlooking the German embassy was huge. Fully equipped living room, great bathroom, great mattress. The pool, overlooking the square is quite unique, but can't compete with the Shangri-La. Breakfast was very good, evening buffet OK. Two shopping...

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Thank TravellerfromGermany
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear TravellerfromGermany, Thank you very much for taking the time to review your stay. We are delighted that you enjoyed the oversized room and the comfort of our beds with the bespoke Mandarin Oriental linen. Please allow us to look after you again on a future occasion. Best Regards from the MO team, Christian Dolenc Director of Rooms

Almere
Reviewed 7 August 2015

We had a wonderful stay at the Mandarin Jakarta. Our room was upgraded to a suite. The Mandarin Jakarta was at the beginning of our holiday. We couldn't make a better choice. They arrange our train ticket for Bandung and flight ticket to Jogjakarta and Bali. The manager escorted us to the police station to report the lost of some...

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Thank Narima S
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear verjaardagsfeest, Thank you for your wonderful comments regarding your recent stay with us. We are delighted to read you enjoyed your stay with us and appreciated the high quality of service we always strive to maintain. Your words of praise for our Concierge, Security and Food and Beverage colleagues is much appreciated. The team is looking forward to welcoming...

Bandung, Indonesia
Reviewed 4 August 2015

I am local resident who picked Mandarin for a short 3 nites stay. Truly enjoy the ambience of 5 star hotel despite of holiday season. Mandarin managed the local crowd very well thus the noisy local crowd was well contained. truly enjoy the stay despite the small pool. Breakfast was delicious with wide varieties of choices from Chinese, Japanese, Western...

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Thank yogasara90
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear yogasara90, We are delighted to learn that your family, like many other Jakartan's enjoyed their staycation at Mandarin Oriental, Jakarta during the Ramadhan holidays. We are perfectly located for an enjoyable weekend break and hope that we will be able to welcome you back on a future occasion. Thank you for taking the time to review your stay. Best...

Singapore, Singapore
Reviewed 2 August 2015

Whilst the room is sizeable and good, the overall experience is below average from a Mandarin Oriental hotel. Poor buffet variety. Poor a la carte muenu choices. Pool is small. Could be better in view of its popular choice due to good locaility.

Review collected in partnership with this hotel
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Thank louishan1510
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear louishan1510, Thank you for taking the time to share your recent experience at Mandarin Oriental, Jakarta. We are absolutely committed to ensuring the complete satisfaction of all our guests and in immediately addressing any issues that may have prevented a perfect stay at our hotel. Whilst we are happy to learn that you enjoyed our room and the location...

Canberra, Australia
Reviewed 2 August 2015

Excellent in so many ways. The rooms are plush and big, service is outstanding and the amenities are top knotch. The executive lounge serves up tasty delights, to the extent you needn't go out for dinner. I had a faultless 5 night stay and wished it were longer. That said there were a few kinks. The gym is quite small...

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Thank Lunarboogie
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear lunarboogie, Thank you for reviewing your recent stay at Mandarin Oriental, Jakarta. It is nice to know how much you enjoyed your stay with us, particularly your experience in our Oriental Club Lounge. Thank you for choosing us as your preferred hotel, when traveling on business. We hope to have the chance to welcome you back soon. Kind Regards,...

Melbourne, Australia
Reviewed 1 August 2015

From the moment you arrive and the car picks you up at the airport, the Mandarin Oriental feels like home away from home. Speedy check in at the Lounge or in the room makes things so much easier. Staff are very professional, helpful and welcoming. Certainly one of the best hotels and one I am always happy to come back...

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Thank 418andresb
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear Andres, It was a pleasure to read your comments regarding your recent stay at Mandarin Oriental, Jakarta. We are very happy that we managed to exceed the high expectations you had towards our hotel. Thank you for your kind remarks regarding the flawless service from your arrival at the airport all the way until your departure. We are proud...

Jakarta, Indonesia
Reviewed 30 July 2015

We stayed at the Mandarin during Eid holiday - couldn't have made a better choice! Our check-in was handled by Serenata, who clearly loves interacting and is very good at it. Without any request, she happily informed us that our booking was upgraded, and after the usual reception desk paperwork, she personally showed us to our room. It was tastefully...

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Thank FGunawan
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear FGunawan, Thank you for taking the time to provide us with your feedback on tripadvisor.com. We are fortunate to have am outstanding team of colleagues and it is fantastic to read that Serenata contributed to a great experience. She will be delighted to be recognized in such way. Great, that the upgrade provided to your family, the oversized bathroom...

Jakarta, Indonesia
Reviewed 29 July 2015 via mobile

My parents were visiting and as a treat we stayed here for 1 night. It was absolutely fantastic from the moment you walk in the staff are so welcoming. Nia greeted us at the front desk and nothing was a problem, even with two small loud children. They were also given a welcome pack which was a lovely touch. The...

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Thank rhorsfall
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear rhorsfall, Thank you so much for taking the time to review your stay. We aim to completely delight our guests. Wonderful to learn that you and your children felt well taken care of as soon as you entered the hotel. We have already shared your compliments with Nia, who is delighted to be recognized in such a way. Our...

Yogyakarta, Indonesia
Reviewed 28 July 2015

from reservation , greetings , security, door an, check in, all the staff were so friendly.. room is nice and very comfortable..swimming pool is little bit small.. will be great if there is jacuzzi or warm pool.. food is great.. but foods are pricey..

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Thank orudyanto
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear orudyanto, Thank you for spending your precious family time at MO Jakarta. We are pleased that your stay was all you expected it to be and very much look forward to taking good care of you on a future occasion. Sincerely Yours, Christian Dolenc Director of Rooms

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Babysitting
Official Description (provided by the hotel)
With the warmth of Indonesian hospitality and the levels of service for which Mandarin Oriental is renowned, Mandarin Oriental, Jakarta offers exemplary personalised service in luxurious surroundings. Located in the heart of the city, the hotel is an oasis of 21st-century luxury with 272 spacious guest rooms, including 24 suites and a variety of award-winning restaurants and bar concepts, which become the meeting place of choice for hotel guests and the local community. The state-of-the-art meeting and banqueting facilities also provide the best venues for both business and social events. ... more   less 

Additional Information about Mandarin Oriental, Jakarta

Address: Jln. M.H. Thamrin 81 | P.O Box 3392, Jakarta 10310, Indonesia
Region: Indonesia > Java > Jakarta
Price Range: €171 - €276 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental, Jakarta 5*
Number of rooms: 272
Reservation Options:
TripAdvisor is proud to partner with Mandarin Oriental, Booking.com, Hotels.com, Agoda and Jetsetter so you can book your Mandarin Oriental, Jakarta reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mandarin Oriental, Jakarta Hotel Jakarta
Mandarin Jakarta
Jakarta Mandarin Oriental
Hotel Style:
#1 Business Hotel in Jakarta
#1 Family Hotel in Jakarta
#1 Romantic Hotel in Jakarta
#4 Spa Hotel in Jakarta
#4 Luxury Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from Mandarin Oriental, Jakarta staff and other travellers.
8 questions
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Questions? Get answers from Mandarin Oriental, Jakarta staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“U can choose room that had window face to swimming pool, quite nice to see the pool and the main road from up above.”
  • u can see the Plaza Indonesia just across the street :)
 of 5 bubbles 22nandam, 26 Mar 2017 | Read review
“Sign up on their website for perks like free wifi when booking directly.”
 of 5 bubbles NikhilP105, 13 Mar 2017 | Read review
“try to book room facing the welcome statue”
 of 5 bubbles Mukhlisin2016, 8 Mar 2017 | Read review
“Premier room definitely”
 of 5 bubbles carolinecG7147MC, 7 Feb 2017 | Read review
“Pick one with a view to the city”
 of 5 bubbles MinecarftLover, 6 Jan 2017 | Read review
5 of 5