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JW Marriott Hotel Jakarta

1,357 reviews
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Traveller (607)
Room & Suite (238)
Dining (51)
Overview
  • Excellent64%
  • Very good28%
  • Average6%
  • Poor1%
  • Terrible1%
Travellers talk about
Free Internet
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5.0 Star Hotel
All hotel details
Offers from JW Marriott Hotel Jakarta
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,357)Write a Review
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171 - 175 of 1,192 reviews
Reviewed 26 April 2017

JW Marriot may not be the most modern May not be a most modern hotel in jakarta but their great service and customer first attitude makes your stay a pleasure especially for a business traveler like me.More

Review collected in partnership with this hotel
Thank Kv S
Response from JKTJW-GM, Hotel Manager at JW Marriott Hotel JakartaResponded 27 April 2017

Dear Kv S, Thank you for taking time in reviewing us on TripAdvisor. I am delighted to hear that our services had met your expectation and could rectify your experience at our property. Your feedback will be shared to the entire team to motivates them...More

Reviewed 23 April 2017 via mobile

Spent 9 nights here on business. The Executive Lounge at this hotel is great. The lounge staff is very friendly. Aulia is the staff member you will remember. Always friendly, always smiling, and is genuine. The hotel is clean and comfortable. Will be staying here...More

Thank WeatherTech
Response from JKTJW-GM, Director of Rooms at JW Marriott Hotel JakartaResponded 25 April 2017

Dear WeatherTech, Thank you for sharing your experience with us. I am delighted to learn that you were having enjoyable time at our hotel and the service provided, especially by Aulia, had met your expectations. I will relay your comment to Aulia to motivate her...More

Reviewed 23 April 2017

The hotel stays in a quiet and clean area of the city. Breakfast is superb, one of the best breakfast you can find in Indonesia!!! Rooms are big, clean and wonderful. personnel is very helpful and kind. The concierge can help you with the taxy...More

Thank JODJODJOD
Response from JKTJW-GM, Hotel Manager at JW Marriott Hotel JakartaResponded 25 April 2017

Dear JODJODJOD, Thank you for taking time in writing us a review. I am glad to hear that our facilities and the services provided had met your expectations. I have also relayed your positive comment to the team to motivates them in doing better. We...More

Reviewed 22 April 2017

I stayed recently in the hotel. The hotel is amazing as usual. The lounge's food , service and drinks are amazing .The rooms are just excellent. Their is a personal touch every where, which gives you home feeling. Mr Malik was just great and also...More

Thank Aaron V
Response from JKTJW-GM, Hotel Manager at JW Marriott Hotel JakartaResponded 25 April 2017

Dear Aaron V, Thank you for taking time in writing us a review. I am delighted to hear that my team had provided you with memorable experience and made you feel at home. I have relayed your positive review to the entire team to motivates...More

Reviewed 21 April 2017

Marriott hotel wonderfull hotel in jakarta,i stay there for few days, all facilities there was excellent and the staffs were friendly and very helpfull,,,,especially staff in the gym and spa make me feel like homeMore

Review collected in partnership with this hotel
Thank Nur H
Response from JKTJW-GM, Hotel Manager at JW Marriott Hotel JakartaResponded 25 April 2017

Dear Nur H, Thank you for your time in writing us a review. With a mission to provide superior customer service, I am delighted to know that our services had met your expectations. I have shared your feedback to the entire team to motivates them...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Free Internet
Breakfast included
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Breakfast included
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$109 - US$186 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Romantic Hotel in Jakarta
#10 Business Hotel in Jakarta
#14 Luxury Hotel in Jakarta
#15 Spa Hotel in Jakarta
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$109 - US$186 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Romantic Hotel in Jakarta
#10 Business Hotel in Jakarta
#14 Luxury Hotel in Jakarta
#15 Spa Hotel in Jakarta
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (607)
Room & Suite (238)
Dining (51)
Pool & Beach (26)
Business Centre & Event Rooms (5)
Family and Play Areas (1)
Questions & Answers
Ask a question
bdd45
4 August 2017|
AnswerShow all 3 answers
Response from mirko m | Reviewed this property |
I have no idea, never tried. Why would you have a sauna in Jakarta ????
0
Votes
silveritte
17 July 2017|
AnswerShow all 2 answers
Response from Aaron V | Reviewed this property |
It depends which departments you want to contact sales / reservation or customer care.
0
Votes
ushawar
26 May 2017|
AnswerShow all 2 answers
Response from carlconley | Reviewed this property |
Yes, Silver bird pick up at airport. 400,000 IDR about 30 dollars. You can also take a blue bird taxi but there is a waiting line. With Silver Bird it's executive no-wait service all the way. They use Mercedes Benz.
0
Votes
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123
Room Tips
"a high room will offer city views, either side of the hotel"
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"Excellent service"
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"Good location in strategic district. Facing to the south aspect would be more quiet."
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"Pay for executive lounge."
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