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JW Marriott Hotel Jakarta

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#14 of 456 Hotels in Jakarta
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JW Marriott Hotel Jakarta
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1,163 Reviews from our TripAdvisor Community

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Showing 1,022: English reviews
Reviewed 14 November 2016

we staycate for 2 nights last week, the hotel it was an ok experience.. we liked mariott singapore so much thus we wanted to staycateat at mariott jakarta and see how it is.. breakfast at sailendra was excellent.. quite many choice for breakfast food, pastries etc.. the hotel room was kinda dim for our taste.. need more lighting.. we stayed...

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Helpful?
Thank Grumpy C
JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Valued Guest, On behalf of our hotel management, we would like to sincerely apologize regarding some issues with odor problem during your stay. We have notified our housekeeping team, and they are working to fix the problem. We would also like to thank you for your kind understanding regarding the hotel’s tight security, it is our priority to ensure...

Washington DC
Reviewed 13 November 2016 via mobile

I'm a Marriott Platinum member and have stayed at this chain around the world. This hotel needs serious upgrading. Room lights are dim, decor is faded and dull, gym is dated, executive club is "meh". Given the choice, I will not stay here again until it's refurbished. Staff is very attentive and efficient. That's a big plus. The buffet food...

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Helpful?
Thank Ace1Ace2
JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Valued Guest, Thank you for sharing valuable thoughts on services at JW Marriott Hotel Jakarta. On behalf of the hotel’s management, we are very sorry to make you feel disappointed and inconvenient with accommodations provided. I am pleased to inform you that we are undergoing a phased refurbishment and renovation of the hotel that has already commenced. Once again...

Jakarta, Indonesia
Reviewed 13 November 2016

Hotel fitness centers are an obvious indication to me of how hotels treat their guests and to whom they are targeting their services. The JW Marriott has a beautiful well maintained fitness center, emphasizing both cardio and weight lifting workouts. It well serves the business person or tourist who is spending a number of days at this well staffed hotel....

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Helpful?
Thank ekupferman
JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Respected Guest, Thank you for sharing your excellent review of the hotel on TripAdvisor. On behalf of the team, we are very happy to learn about your recent stay with us especially on the outstanding service provided by the team at Alameda Health Club. It is our commitment to always deliver a memorable service experience to all our guests...

Reviewed 11 November 2016 via mobile

I have stayed at this hotel several times before but this is my first review. I call this hotel my home away home. All the staff at this hotel is extremely nice. Breakfast buffet at club lounge and at restaurant downstairs is extremely nice. Restaurant manager Janter runs around the restaurant with big smile to make sure all the needed...

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Helpful?
Thank Mohammad I
JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Mr. Mohammad, On behalf of the team, I would like to thank you for your being such a loyal guest of the hotel for many years. It is always rewarding to know that the services we provided could enhance your stay experience and made you to feel like home. Thank you for sharing such high remarks and for naming...

Tokyo, Japan
Reviewed 11 November 2016

Rooms were ageing. Staff exceptional. Food terrific. Hotel in general very good if you don't mind old-fashioned carpets. Lounge very nice. Didn't have time to see the gym. Good A?C and interesting location.

Review collected in partnership with this hotel
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Helpful?
Thank 996cococ
JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Valued Guest, Thank you for taking the time to share your valuable inputs on your recent stay experience at JW Marriott Jakarta. I am glad to know that you were pleased with our staff service, food offerings as well as the service at our Executive Lounge. Your comments regarding our interior decor is very well noted and highly appreciated....

Singapore
Reviewed 9 November 2016

Room furnishing was a bit old, but very impressed with the cleanliness of the room. Hotel buffet had a large variety and I personally like that there are many food stations to customize my meal. Helpful staff at the concierge and transport counter.

Review collected in partnership with this hotel
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Helpful?
Thank samanthacY3358MX
JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Respected Guest, Thank you for sharing your recent stay experience with us. I am glad to know that you had a pleasant stay with us and especially enjoyed our buffet offerings at Sailendra Restaurant, room cleanliness as well as our staff service. I would like to take this opportunity to update you on soft renovation project in our guest's...

Hanoi, Vietnam
Reviewed 8 November 2016 via mobile

1. Botched check in. 2. Old and dated interior 3. Power outage in my room for 6 hours the first night. No offer of make good. 4. Annoying swipe cards that never worked first second or third time in the lift 5. Terrible service in "executive lounge". OK its free booze but I'd rather pay and have good service. 6....

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Helpful?
Thank WaratahPastoralCo
JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Valued Guest, Thank you for sharing your experience on TripAdvisor following your recent stay with us. I would like to sincerely apologize for the power outages and room key problem during your stay, as well as the service provided at Executive Lounge and Blu Martini. I have personally conveyed and discussed your feedback with the respective departments in an...

Singapore
Reviewed 6 November 2016

The service from the hotel staff was fantastic and while the rooms were comfortable, the hotel urgently needs an upgrade. Compared to other JW Marriott in the region, the decor is old and dated. Once upgraded, this hotel deserves a 5 star.

Review collected in partnership with this hotel
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Helpful?
Thank Eugenetan82
JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Valued Guest, Thank you for sharing your review following your recent stay at JW Marriott Jakarta. I am delighted to know that you had an enjoyable stay with us. With regards of the interior, I would like this opportunity to update you that we are currently planning a soft renovation for our guests’ room that will start early next...

Kuala Lumpur, Malaysia
Reviewed 6 November 2016

Excellent hotel and services. Check in and at the exec lounge with Ms. Nakita was easy and fast. The spa and fitness club with assistance from Ms Septa was great. Fitness room is well configured with fee weights and stationary equipment. Pool is small but the sitting area on the roof top is outstanding. Hotel has great dinning and the...

Review collected in partnership with this hotel
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Helpful?
Thank Johnscheiner
JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Valued Guest, Thank you for sharing your experience staying with us on TripAdvisor. I am pleased to learn that you had a wonderful stay experience with us and especially pleased with staff service, hotel's facilites, check-in experience as well as the food offerings. I appreciate your time and feedback, and look forward to have the chance to welcoming you...

Tokyo, Japan
Reviewed 6 November 2016

Staying at the Marriott as an Executive Club Member with access to the lounge and an upgrade to the Presidential Suite was the experience of a lifetime. Executive Club Lounge is great if you are travelling on business - free food and drinks before 8pm in the evening. Staying in the Presidential Suite (upgrade) was incredible - TV at the...

Review collected in partnership with this hotel
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Helpful?
Thank jeremy_bowick
JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Valued Guest, Thank you for sharing your review following your stay at JW Marriott Jakarta. I am delighted to know that you had an excellent stay with us, and pleased with our Presidential Suite and service provided by our Executive Lounge staffs. It is such a great feeling to receive such fantastic remarks from our guests. Once again, thank...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Breakfast included
  • Breakfast Available
Official Description (provided by the hotel)
Set 30Km from Jakarta International Airport, in the Golden Business Triangle of Mega Kuningan near multinational corporations, embassies and shopping centers, JW Marriott Hotel Jakarta indulges guests in a remarkable blend of comfort, luxury and exquisite services with its plush bedding, delightful amenities and its superior executive lounge at the 29th floor. Nourish your senses in the popular Alameda Spa with signature treatments, relax by the outdoor pool or sweat it out in our fully equipped health club. This luxury Jakarta hotel enthralls guests with its award-winning Jakarta restaurants such as Sailendra Restaurant's buffet with live cooking stations, Asuka Japanese Dining serving delectable dishes from Japan and Pearl Chinese Restaurant, serving superb fine dining Cantonese cuisine. Create memorable events in our grand ballroom that can hold up to 1500 guests, 23 meeting rooms and state of the art conference facilities. ... more   less 

Additional Information about JW Marriott Hotel Jakarta

Address: Jl. DR. Ide Anak Agung Gde Agung Kav. E 1.2 No. 1 & 2, Mega Kuningan, Jakarta 12950, Indonesia
Region: Indonesia > Java > Jakarta
Price Range: €114 - €204 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Jakarta 5*
Number of rooms: 317
Reservation Options:
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Also Known As:
Jw Marriott Jakarta
Marriott Hotel Jakarta
Marriott Jakarta
Jakarta Marriott
Hotel Style:
#5 Romantic Hotel in Jakarta
#9 Family Hotel in Jakarta
#10 Business Hotel in Jakarta
#13 Spa Hotel in Jakarta
#14 Luxury Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Jakarta staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Suite room”
klbt2015, 20 Apr 2017 | Read review
“Good view in higher floors”
1travellerBrussels, 18 Apr 2017 | Read review
“Be nice to the reception. Appreciate them like you want to be appreciated”
  • Cozy room
dmanhil, 14 Apr 2017 | Read review
“The perfect room for the amazing guest”
kallasatria03, 13 Apr 2017 | Read review
“Give the staff the respect they deserve, and it will come back to you in spades”
CKMKAK, 28 Mar 2017 | Read review
5 of 5