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    JW Marriott Hotel Jakarta

    Jl. DR. Ide Anak Agung Gde Agung Kav. E 1.2 no. 1-2 | Mega Kuningan, Jakarta 12950, Indonesia
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    29/1/2018 30/1/2018
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    Savings alert: 10% below average rate

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    Traveller (607)
    Room & Suite (183)
    Dining (51)
    • Excellent64%
    • Very good28%
    • Average6%
    • Poor1%
    • Terrible1%
    Travellers talk about
    Free Internet
    Free Parking
    Breakfast included
    Air Conditioning
    Non-Smoking Hotel
    Airport Transportation
    Room Service
    Fitness centre
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Butler Service
    5.0 Star Hotel
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    29 Jan30 Jan
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a ReviewReviews (1,337)
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    1 - 5 of 1,176 reviews

    Reviewed 6 days ago

    Spend a night stay at weekend here with my family. A true five star hospitality from the moment I arrived in the parking lot. The security personel helped us call the bell-boy and also carried our baby stuffs. Room size was not that spacious but...More

    Thank fajaradiartha
    Response from JKTJW-GM, Hotel Manager at JW Marriott Hotel JakartaResponded 4 days ago

    Dear fajaradiartha, Thank you for your time in sharing your recent stay experience with us. I am grateful to hear that our services had met your expectation. Your positive comments have been shared with my entire team as a critical way of understanding how we...More

    Reviewed 1 week ago

    The JW Marriott hotel in Jakarta has exceptional service throughout, from the Manager, Danes Saptapurta, to the concierge B. Salim, to all the wait staff and housekeeping. Many of the staff learned my name and used it when speaking to me. The food and service...More

    Thank boomdogg
    Response from JKTJW-GM, Director of Rooms at JW Marriott Hotel JakartaResponded 1 week ago

    Dear boomdogg, Thank you for your time in sharing your experience with us. I am very happy to hear that you were enjoying your stay at JW Marriott Jakarta. Your positive feedback had been shared with Danes, Bandar and the entire team to continue motivates...More

    Reviewed 1 week ago via mobile

    The staff doing room service does not speak good English. As a gold member we were charged to access club lounge. It was not worth the money because we don’t drink alcohol & there was no customer service. The staff were mostly chatting to each...More

    Thank leslieelcocinera
    Response from JKTJW-GM, Director of Rooms at JW Marriott Hotel JakartaResponded 1 week ago

    Dear leslieelcocinera, Thank you for sharing your experience with us. Your feedback is valuable to us and it has been brought into our attention to improve the team English immediately. I apologize for the inconvenience that you have encountered at our Executive lounge. I understand...More

    Reviewed 2 weeks ago

    This is a terribly run hotel , their crisis management is awful ! I stayed there for two nights but had to pay for three because of my late checkout time , there was no offer so I just had to pay , after the...More

    1  Thank ALWALEED A
    Response from JKTJW-GM, Director of Rooms at JW Marriott Hotel JakartaResponded 2 weeks ago

    Dear ALWALEED A, We appreciate your time in sharing your experience with us. I am very sorry to hear that we could not meet your expectation on your recent stay. I will be delighted to accommodate your request on your late check out, however, it...More

    Reviewed 2 weeks ago

    I stayed at the JW Mariott Hotel Jakarta in August 2017 for a business trip. These are my feedback: Pros: - Staff: The staff were courteous and helpful during the check-in, check-out as well as when I entered and left the hotel. The security checks...More

    1  Thank KevinKSY
    Response from JKTJW-GM, Hotel Manager at JW Marriott Hotel JakartaResponded 2 weeks ago

    Dear KevinKSY, We appreciate you taking time to share with us your experience at our hotel. I am glad to hear that my team can accommodate your needs throughout your stay with us. Your feedback is valuable for us to keep improve ourselves. We are...More

    Awards & Recognition
    Certificate of Excellence
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Free Parking
    • Bar/Lounge
    • Free Internet
    • Breakfast included
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Free Parking
    • Breakfast included
    • Children Activities (Kid / Family Friendly)
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Outdoor pool
    • Price range
    • US$105 - US$185 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #5 Romantic Hotel in Jakarta
    • #10 Business Hotel in Jakarta
    • #13 Spa Hotel in Jakarta
    • #14 Luxury Hotel in Jakarta
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Smoking rooms available
    • Number of rooms
    • 317
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Ctrip TA, Hotels.com, Agoda, Orbitz, Travelocity, Hotwire, Priceline, getaroom.com, Cancelon and TripOnline SA so you can book your JW Marriott Hotel Jakarta reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Indonesia >
    • Java >
    • Jakarta
    • Also Known As
    • Jw Marriott Jakarta ,
    • Marriott Hotel Jakarta ,
    • Marriott Jakarta ,
    • Jakarta Marriott
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    Traveller (607)
    Room & Suite (183)
    Dining (51)
    Pool & Beach (26)
    Hotel & Grounds (332)
    Bathroom (54)
    Business Centre & Event Rooms (8)
    Family and Play Areas (1)
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    Ask a question
    Questions & Answers
    4 August 2017|
    AnswerShow all 3 answers
    Response from mirko m | Reviewed this property |
    I have no idea, never tried. Why would you have a sauna in Jakarta ????
    17 July 2017|
    AnswerShow all 2 answers
    Response from Aaron V | Reviewed this property |
    It depends which departments you want to contact sales / reservation or customer care.
    26 May 2017|
    AnswerShow all 2 answers
    Response from carlconley | Reviewed this property |
    Yes, Silver bird pick up at airport. 400,000 IDR about 30 dollars. You can also take a blue bird taxi but there is a waiting line. With Silver Bird it's executive no-wait service all the way. They use Mercedes Benz.
    Room Tips
    "a high room will offer city views, either side of the hotel"
    Read review
    "Excellent service"
    Read review
    "Good location in strategic district. Facing to the south aspect would be more quiet."
    Read review
    "Pay for executive lounge."
    Read review
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