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JW Marriott Hotel Jakarta

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#12 of 441 Hotels in Jakarta
Certificate of Excellence
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JW Marriott Hotel Jakarta
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991 Reviews from our TripAdvisor Community

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Showing 876: English reviews
Bengaluru, India
Reviewed 2 days ago NEW

This is a no surprises hotel. You expect first class experience and service and that is what one gets. The hotel also caters to the Indian business traveler, with vegetarian options and choice of Indian cuisine.

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Helpful?
Thank Itiner_ant_seeker
Singapore
Reviewed 4 days ago NEW

Attitude of the service staff are excellent Housekeeping and facility could be improved - Bath towels are old; toilet rolls are missing when first checked into room (first encounter in my numerous years of hotel stay); furnishing seems sparse and dated; request for newspapers has to be reminded as its not delivered to room daily.

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Helpful?
Thank 558911john
JKTJW-GM, Director of Rooms at JW Marriott Hotel Jakarta, responded to this review

Dear Mr. John, Thank you very much for sharing your feedback. Feedback such as yours is always very encouraging and is very important to us Please also accept our sincere apologies for the inconvenience faced. We have noted your feedback on the newspaper delivery. Me and my team are working towards taking care of that issue. With regards of the...

Reviewed 6 days ago NEW

We stayed at the JW Marriott Hotel in Jakarta, Indonesia from September 8 to 11, 2016 during our 50th Anniversary Celebration Trip to Southeast Asia. In view of this and that I am a long standing Marriott Rewards member, we were kindly given an upgrade to a beautiful suite and access to the Executive Lounge, located on the 29th floor...

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Helpful?
Thank Carolyn P
JKTJW-GM, Director of Rooms at JW Marriott Hotel Jakarta, responded to this review

Dear Ms. Carolyn, It is really great to have great guests such as yourself who acknowledge our services to you. As a recognizable 5-star hotel, we have always tried to keep our services first class from hospitality to food and beverage. We are glad to know you enjoyed your stay with us, as well as the accommodation and service provided...

Jakarta, Indonesia
Reviewed 1 week ago NEW

JW Marriott is one of the best hotel in Jakarta. Securities make me feel more secure. Make sure you visit its brand new pool. Salmon slice and oxtail also excellent for my lunch. No doubt at all. Thank you JW Marriott Jakarta

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Helpful?
Thank Togi_Ben_G
JKTJW-GM, Director of Rooms at JW Marriott Hotel Jakarta, responded to this review

Dear Mr. Togi Ben, Thank you for staying at JW Marriott Hotel Jakarta and for sharing excellent feedback on services at our hotel. We would also like to thank you for your kind words regarding our security procedure, we really appreciate it. We are pleased to know that you had a fantastic stay with us and were delighted with all...

Stockholm, Sweden
Reviewed 1 week ago

JW Marriott is best and super good hotel in Jakarta. Very good services and best breakfast in all Jakarta. Excellent restaurant, excellent services. Very good bed, nice bool and very good location. Just excellent.

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Helpful?
Thank happylifetime2405
JKTJW-GM, Director of Rooms at JW Marriott Hotel Jakarta, responded to this review

Dear Valued Guest, Thank you for taking the time to share your great feedback regarding our hotel services. We are pleased to hear that you had a pleasant stay with us and enjoyed our breakfast selection, as well as our room accommodation and the strategic location of our hotel. Again, thank you for your reviews and we hope to see...

Brussels
Reviewed 1 week ago via mobile

The hotel is the well established hotels in Jakarta. I personally like the district of Kunningan. Very friendly service all over. For those who have access to the Executive Club: it is one of the best I have experienced in the Group - in service and food! Very nice view from the 29th floor. Try to get a room on...

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Helpful?
Thank Wolfgang- Joach... W
JKTJW-GM, Director of Rooms at JW Marriott Hotel Jakarta, responded to this review

Dear Mr. Wolfgang, Thank you for staying at JW Marriott Hotel Jakarta and sharing excellent feedback on our services. We would also like to thank you for your kind understanding regarding security procedures at our hotel, as you mentioned it is our main priority to keep all our guests and associates safe while they are at the hotel. Feedback such...

Dallas, United States
Reviewed 1 week ago

This is a great property. It has a lot of security to get through to get in but it is better safe than sorry I guess. The rooms, lobby and restaurant were great. It meets all the criteraia of an upscale property.

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Helpful?
Thank Nadiya R
JKTJW-GM, Director of Rooms at JW Marriott Hotel Jakarta, responded to this review

Dear Ms. Nadiya, Thank you for sharing your recent visit experience at JW Marriott Jakarta. We are pleased to learn that you enjoyed you visit and satisfied with the ambience as well as offering at our restaurant. We would also like to thank you for your kind understanding regarding the hotel’s tight security, it is our priority to ensure our...

Jakarta
Reviewed 1 week ago

One of great hotel in Jakarta. Good service and best breakfast in town. This 5 stars hotel has it's own styles. Busy in both business day and weekend. This hotel has a membership called JW Preferred, you must try, I feel the value for money as a member. Enjoy the city during weekend is better than never. My kids always...

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Helpful?
Thank MariaNyanti
JKTJW-GM, Director of Rooms at JW Marriott Hotel Jakarta, responded to this review

Dear Valued Guest, Thank you for sharing your recent stay experience with us. It is really great to have great guests such as yourself who acknowledge our services to you. As a recognizable 5-star hotel, we have always tried to keep our services first class from hospitality to food and beverage. We are glad to know you and family enjoyed...

Atlanta, United States
Reviewed 1 week ago

Very nice. Lives up to Marriott expectations. Nice concierge lounge. Very attentive staff. Excellent restaurant. Good location. I felt safe and secure. Clean comfortable room. The only thing missing was a gift shop.

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Helpful?
Thank Kevin H
JKTJW-GM, Director of Rooms at JW Marriott Hotel Jakarta, responded to this review

Dear Valued Guest, It was a real pleasure to have you staying in residence at JW Marriott Jakarta. I am delighted to read that you found our team helpful and attentive. Feedback such as yours is always very encouraging and is very important to us. Our dedicated teams of associates do try their best to accommodate all our guests’ needs...

Reviewed 1 week ago via mobile

Great place. But felt a little nervous with all the security checks upfront. Did a mistake of picking a smoke room been a none smoker. They didn't have none smoking rooms with king size beds. However, rest of the stay was pleasent. Good place will recommend

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Helpful?
Thank Peshele R
JKTJW-GM, Director of Rooms at JW Marriott Hotel Jakarta, responded to this review

Dear Valued Guest, Thank you for taking time out to give us feedback and for sharing your experience with us during your stay at the JW Marriott Hotel, Jakarta. I am pleased to learn that you had a wonderful stay with us and especially pleased with overall services we provided. I appreciate your kind understanding on the hotel's security procedure,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Free Breakfast
  • Breakfast Available
Official Description (provided by the hotel)
Set 30Km from Jakarta International Airport, in the Golden Business Triangle of Mega Kuningan near multinational corporations, embassies and shopping centers, JW Marriott Hotel Jakarta indulges guests in a remarkable blend of comfort, luxury and exquisite services with its plush bedding, delightful amenities and its superior executive lounge at the 29th floor. Nourish your senses in the popular Alameda Spa with signature treatments, relax by the outdoor pool or sweat it out in our fully equipped health club. This luxury Jakarta hotel enthralls guests with its award-winning Jakarta restaurants such as Sailendra Restaurant's buffet with live cooking stations, Asuka Japanese Dining serving delectable dishes from Japan and Pearl Chinese Restaurant, serving superb fine dining Cantonese cuisine. Create memorable events in our grand ballroom that can hold up to 1500 guests, 23 meeting rooms and state of the art conference facilities. ... more   less 

Additional Information about JW Marriott Hotel Jakarta

Address: Jl. DR. Ide Anak Agung Gde Agung Kav. E 1.2 No. 1 & 2, Mega Kuningan, Jakarta 12950, Indonesia
Region: Indonesia > Java > Jakarta
Price Range: €100 - €184 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Jakarta 5*
Number of rooms: 317
Reservation Options:
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Also Known As:
Jw Marriott Jakarta
Marriott Hotel Jakarta
Marriott Jakarta
Jakarta Marriott
Hotel Style:
#5 Romantic Hotel in Jakarta
#9 Family Hotel in Jakarta
#10 Business Hotel in Jakarta
#11 Spa Hotel in Jakarta
#12 Luxury Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Jakarta staff and other travellers.
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Questions? Get answers from JW Marriott Hotel Jakarta staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Good view from the upper floors.”
 of 5 bubbles 378carolynp, 30 Nov 2016 | Read review
“great views”
 of 5 bubbles happylifetime2405, 29 Nov 2016 | Read review
“Rooms with city view will be better”
 of 5 bubbles MariaNyanti, 28 Nov 2016 | Read review
“Nice room ”
 of 5 bubbles euanm498, 26 Nov 2016 | Read review
“Wenny Fitri ancari - Jakarta Mega Kuningan Staff is an amazing staff with customer focus and professionalism.”
 of 5 bubbles boobathirajb, 21 Nov 2016 | Read review
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