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Keraton at The Plaza, a Luxury Collection Hotel

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#21 of 453 Hotels in Jakarta
Certificate of Excellence
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Keraton at The Plaza, a Luxury Collection Hotel
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446 Reviews from our TripAdvisor Community

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Singapore
Reviewed yesterday NEW

Recently we stayed at this hotel for a weekend after a business trip. The rooms are probably amongst the largest in Jakarta. Floor to ceiling windows, electrical blinds and day curtains and tons of space, indeed very unique rooms. But let's start from the beginning, the lobby isn't very big, after all the hotel only has around 140 rooms. Check...

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Helpful?
Thank Notsofar
Reviewed 1 week ago via mobile

Spend weekend at the hotel and shocking me when I saw premium interior. Attentive Staff help my luggage and help me for check in. Butler took a candy from lobby lounge and gave it to my kids (what a kind of approach _like it). Room is very big compare to other hotel and bathroom has premium product. Really like the...

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Thank Dave H
Jeddah, Saudi Arabia
Reviewed 2 weeks ago via mobile

Excellent location conected to a premium mall with great brands e.g. LV, Chanel... & next to grand Indonesia mall which maybe the biggest in Jakarta (6 floors with alot of shops, restaurants, ...) The hotel was Very clean & elegant with excellent customer service Spa was wonderful with professional service level (be sure to check their special offers for in...

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Helpful?
Thank Ata_Elyas
stephan s, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear Ata_Elyas, Thank you very much for all your compliments and taking the time to post your experience and feedback with the ultimate rating of 5 Stars. Rest assured I will share and thank all of my team members that made your stay memorable. We all hope your travel will bring you back from Jeddah to Jakarta soon and you...

Singapore, Singapore
Reviewed 3 weeks ago

Having stayed at this hotel over a few times in the past 12 months, Keraton is certainly my favourite hotel in Jakarta. The hotel has a very modern decoration, the rooms are huge. The breakfast is simply awesome, offering buffet, a small menu and freshly-squeezed juice. Staff are super friendly and they offer personalised services, including welcome drinks, background music...

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Helpful?
Thank Nikki Y
stephan s, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear NikkiY, With great pleasure we all read your very positive comments and would like to thank you for all the compliments. Rest assured that I will share your feedback with all involved and I ensure you that we will keep a focus on all the details to make stays of our esteemed guests personalized and enhance guest experience. It...

Bangkok, Thailand
Reviewed 4 weeks ago

It's good to be back to Keraton at The Plaza. This place offers one of the best Club Floor, Lima Five. Breakfast has changed and a bit less than my first stay, not sure because of the way of presentation or it is actually less varieties. Concierge, Mr. Aaron was very helpful, even escort us the the end of Plaza...

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Helpful?
Thank patralak
stephan s, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear patralak, I do not want to miss this opportunity to thank you very much for taking the time to post your experience and all your feedback. Great that you still love our place and as people make hotels alive we are glad that for example Aron went the extra mile to exceed your expectations and personally took care of...

Singapore
Reviewed 5 weeks ago via mobile

Was on a business trip and touched down in the morning and had no problems with the early check in. was told that there's no check out timing and I could check out as late as 9pm.. and if I needed extention that can be arrange. Got to my room on the 20th level and welcome drinks and cakes were...

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Thank lavend3rmist
stephan s, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear lavend3rmist, On behalf of the entire team I personally would like to thank you very much for your superb feedback and all the detailed comments starting from check-in/check-out, room view on 20th floor, bathroom to breakfast. Fantastic that you found your favorite breakfast dishes eggs benedict, tenderloin and enjoyed our combo of buffet and unique a la carte breakfast...

Reviewed 6 February 2017

Peacefully placed within the bustling city center—with private access to Plaza Indonesia and The Plaza Office Tower, Keraton is a bold blend of classic, chic and iconic elements. Step into the high-ceiling and gilded-hall lobby: you will be welcomed by the intimate interior that’s too warm and wonderful to miss. I started my stylish stay that Saturday on the 21st...

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1Thank BelleMeetsWorld
stephan s, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear esteemed BelleMeetsWorld, Thank you first of all for taking the time to post your feedback and the very detailed facts. Despite the lack of service at check in and the unprofessional costumer approach upon your arrival, we are very glad to hear all the other very positive and outstanding comments. Rest assured I am personally involved already to immediately...

Dubai, United Arab Emirates
Reviewed 5 February 2017 via mobile

Stayed for 2 nights and everything was just perfect. Booked the transfer thru the hotel and the driver was available to assist us with the luggage with fresh towels and local sweets in the car. Upon arrival our rooms were ready, checking took few minutes and the moment we stepped to the rooms we were smiling! Rooms were specious, well...

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Thank trvljock
desly_haloman, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear Trvljock, Thank you for your feedback on your recent stay with us. i am delighted to hear that you enjoyed not only the hotels location at plaza Indonesia and the facilities including your room, but also the levels of service that the Keraton Ambassadors provided to you during your stay. I think everyone at Keraton at The Plaza will...

Ras Al Khaimah, United Arab Emirates
Reviewed 3 February 2017

i started my new year 2017 in the nicest hotels where i spent my days and enjoy its services and good public cleanliness and the have good staff i really like it i will go back to this hotel in the near future ...

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Thank sa7oom
desly_haloman, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear Sa7oom, Thank you for your review posted on TripAdvisor. I am enchanted to know that you enjoyed your stay with us. I do appreciate that you have taken a moment to share your experience towards Tripadvisor readers and gave us 5 star rating. Sa7oom, we sincerely look forward to welcoming you back to Keraton at The Plaza in the...

Jakarta, Indonesia
Reviewed 30 January 2017

I was stay for my weekend at the keraton at the plaza hotel jakarta. this hotel is truly wonderful hotel, from lobby till my room was wonderful. my room looks excellent with pool view ( grand hyatt hotel pool ). the staff all excellent and excellent services and check out until 21.00 .

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Thank jakaumbaran
desly_haloman, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear Jakaumbaran, Thank you for your kind review. We are pleased to know that you had such a great stay at the Keraton At The Plaza Hotel, A Luxury Collection Hotel during your trip in Jakarta. Jakaumbaran, we strive to exceed our guests expectations in all areas of the hotel and 'Your Own Time Program' (earliest check in 7AM and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The first Luxury Collection hotel in Jakarta that provide guests with enchanting experiences from the time of arrival until departure. Keraton at The Plaza, a Luxury Collection Hotel is located in the prime area of Thamrin, the heart of Jakarta business district. The hotel is connected to the most sophisticated shopping complex and encircled by high rise corporate buildings, embassies and governments. Our 140 lavish and spacious guest rooms, the inimitability of our All Day Dining, semi outdoor terrace, Keraton Lounge, infinity pool, 24 hour butler service and the re-known Go Concierge program will enhance the picturesque of our heritage story telling. The luxury, modern & contemporary design of the entire hotel delivers an intimate & calm ambience and emphasizing on the impeccable service of consistency and personalized recognition towards every guest, Keraton at The Plaza stand out on its distinctive way in the market. Keraton has a meaning of “Palace” in Javanese which is inspired by commissioned relics from the royal palaces of yesteryear. ... more   less 

Additional Information about Keraton at The Plaza, a Luxury Collection Hotel

Address: Jl. MH. Thamrin Kav. 15, Jakarta 10350, Indonesia
Region: Indonesia > Java > Jakarta > Menteng
Price Range: €209 - €335 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Keraton at The Plaza, a Luxury Collection Hotel 5*
Number of rooms: 140
Reservation Options:
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Hotel Style:
#3 Romantic Hotel in Jakarta
#5 Family Hotel in Jakarta
#5 Business Hotel in Jakarta
#17 Spa Hotel in Jakarta
#21 Luxury Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from Keraton at The Plaza, a Luxury Collection Hotel staff and other travellers.
3 questions
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North Pole, Alaska
Kl
over a year ago

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Questions? Get answers from Keraton at The Plaza, a Luxury Collection Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“great room with large size”
 of 5 bubbles jakaumbaran, 29 Jan 2017 | Read review
“Higher floors are better”
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 of 5 bubbles businss_travell3r, 1 Jan 2017 | Read review
“upper level corner rooms”
 of 5 bubbles Rodney17, 12 Dec 2016 | Read review
“just go for the executive room.”
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