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Keraton at The Plaza, a Luxury Collection Hotel

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#21 of 441 Hotels in Jakarta
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Keraton at The Plaza, a Luxury Collection Hotel
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416 Reviews from our TripAdvisor Community

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Showing 372: English reviews
Woodside, California
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 days ago NEW

There are few things more wonderful than arriving at a hotel after a 25 hour journey to find that a spectacular room has been assigned to you. The staff was gracious and welcoming. The hotel restaurants were superb.

Helpful?
Thank Beth K
desly_haloman, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear Beth K, Thank you for sharing your experience to fellow trip advisor readers and for 5 star rating which we really appreciated. I am delighted to know that our room, restaurant and the most powerfull aspect which is our service level that was delivered by our Ambassadors met your expectation. We are here at the hotel are very proud... More 

Jakarta, Indonesia
Level Contributor
17 reviews
6 hotel reviews
Reviewed 1 week ago

The rooms are great with excellent location (central Jakarta) and good service. Only by walking we can go to Plaza Indonesia Mall and if you like buffet brunch just walk to Bengawan. Quite recommended for luxury hotel.

Helpful?
Thank aandhika
desly_haloman, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear aandhika, Thank you for taking the time to share your experience at Keraton at The Plaza to TripAdvisor readers. I am delighted to know that in most aspects our facilities and service meet your expectation. I hope that your next visit to us will not be too long in the making as we are all looking forward to welcoming... More 

Level Contributor
105 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 1 week ago

Stayed at Keraton for 1 night, the rooms are amazing. Some small issues dampened the stay though. The Automatic windows refused to go up in the morning, I called the reception and it took 30 mins to send someone upstairs with just batteries for the remote. A little frustrating when you're getting ready to leave and don't get the slightest... More 

Helpful?
Thank rushitj
desly_haloman, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear rushitj Thank you for choosing Keraton At The Plaza Hotel for your recent visit to Jakarta. I would also like to thank you for taking the time to provide us with your valuable feedback. It is with great regret to know the shortcomings when you stay with us. Your comments have been very well noted and we are working... More 

Bengaluru, India
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 1 week ago

I just figured that Its highly disadvantageous to book on SPG website. I made a reservation at the Keraton on SPG website for 206 USD. When I spoke to the Reservation desk I figured that the rate at the hotel was much cheaper than the prepaid rate on SPG website. Secondly though I'm making the payment on my MasterCard they... More 

Helpful?
Thank Preetam D
desly_haloman, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear Preetam D, Thank you for your feedback. I sincerely apologise that this matter was not handled in a manner you had hoped. While I certainly understand your frustration I respectfully share with you that both rate had its terms and conditions. I have also noticed this issue at the same time you experience this, therefore on separate correspondence prior... More 

Level Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 weeks ago

Keraton is luxury at its finest in a city with an excellent central location. I would highly recommend doing the executive rooms as basically your lunch and dinner is covered with some great food options available. It is smaller, because it is also a residence but I would stay here every time I come to Jakarta. The service is good,... More 

Helpful?
Thank Julia B
desly_haloman, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear Julia B, Thank you for sharing your feedback with us. I am delighted that you had a pleasure stay with us. We really appreciate your recommendation to fellow tripadvisor readers to book our Executive Room and may enjoy our Exclusive Executive Lounge which available start from 10.00 - 22.00 PM. Julia B, I would be very grateful if you... More 

Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 October 2016 via mobile

The most surprised thing that has given to me is the exclusiveness while the hotel is located next to a giant mall. Good location, reasonable price, attentive service... This is a good choice for business travelers. It's worth to try out there... Under spg hotel management, bring your privilege card to enjoy service discount.

Helpful?
Thank Kitkitson_Spicy
desly_haloman, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear Kitkitson_Spicy, I personally thank you for sharing your wonderful stay experience with Keraton At The Plaza Hotel to the Trip Advisor readers. Kitkitson_Spicy, I can assure you that your words will be passed on to everyone here. We are all very proud of the hotel and your comments serve as encouragement to us all. I hope that your next... More 

Jakarta, Indonesia
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 16 October 2016 via mobile

We stayed here for our wedding anniversary last year and we could say that we had a terrific experience staying in this hotel. The room is superb especially the bathroom. The hotel has an indoor glass walled pool. The hotel is located in Plaza Indonesia so you can also dine and shop downstairs. It also provides an early check in... More 

Helpful?
Thank Irawati T
desly_haloman, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear Irawati T, Thank you for sharing your experience while staying with Keraton At The Plaza last year. I am delighted to know that in overall the experience met your expectation. We are thrilled you went home with such a memorable and lasting memory of your experience amongst us. Irawati T, we hope to have the opportunity to welcoming you... More 

New Delhi, India
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 October 2016 via mobile

It was my first time with Keraton at the Plaza,Thamrin. I'm a platinum member of SPG. I've stay at many of their properties, however The Keraton has to rank as one of the top notch properties. The staff is very responsive. There is always a helping hand - when needed= a butler. they are always there to ensure you needs... More 

Helpful?
Thank divyanshmarwaha
desly_haloman, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear divyanshmarwaha, Thank you very much for sharing your experience with us and for your enthusiastic review on your stay at Keraton At The Plaza Hotel. We would also like to thank you for highlighting the professionalism of our Butlers which always proactive and helpful for taking care our guest needs. I am delighted to pass along your gratitude to... More 

Level Contributor
32 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 13 October 2016

While located in the heart of the city, Keraton at The Plaza has maintained the exclusive environment and personal guest services that Keraton was proud as their superiority. Indeed, I have noticed their approach to luxury, consists of impressive well-designed guest room and effort of providing drinks and room environment (room temperature, music) according to each guest's preference. I however... More 

Helpful?
Thank thomasyasuda
desly_haloman, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear thomasyasuda, Thank you for choosing Keraton At The Plaza Hotel for your recent stay in Jakarta and for taking the time to give us feedback through Tripadvisor forum. I would like to thank you for your passionate words regarding our personalized service level which delivered by our team. However, we regretfully noted that not all areas could live up... More 

Dimmi78
Level Contributor
58 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 10 October 2016

I recently stayed at this hotel for business and couldn't be more happier! The property is tucked away behind gated walls and is quite a treat to be at after a chaotic day in Jakarta. The style is very modern and the rooms were massive. The room as a very big and beautiful bathroom with walk-in shower and separate bath.... More 

Helpful?
Thank Dimmi78
desly_haloman, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear Dimmi78, Thank you for your stay with Keraton At The Plaza Hotel and taking time to give us your feedback on TripAdvisor. Thank you for your beautiful rating and comment of your stay here with us. I am pleased that you thoroughly enjoyed your stay experience, from the service that our staff provided, to the size and the facilities... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The first Luxury Collection hotel in Jakarta that provide guests with enchanting experiences from the time of arrival until departure. Keraton at The Plaza, a Luxury Collection Hotel is located in the prime area of Thamrin, the heart of Jakarta business district. The hotel is connected to the most sophisticated shopping complex and encircled by high rise corporate buildings, embassies and governments. Our 140 lavish and spacious guest rooms, the inimitability of our All Day Dining, semi outdoor terrace, Keraton Lounge, infinity pool, 24 hour butler service and the re-known Go Concierge program will enhance the picturesque of our heritage story telling. The luxury, modern & contemporary design of the entire hotel delivers an intimate & calm ambience and emphasizing on the impeccable service of consistency and personalized recognition towards every guest, Keraton at The Plaza stand out on its distinctive way in the market. Keraton has a meaning of “Palace” in Javanese which is inspired by commissioned relics from the royal palaces of yesteryear. ... more   less 

Additional Information about Keraton at The Plaza, a Luxury Collection Hotel

Address: Jl. MH. Thamrin Kav. 15, Jakarta 10350, Indonesia
Region: Indonesia > Java > Jakarta > Menteng
Price Range: €188 - €262 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Keraton at The Plaza, a Luxury Collection Hotel 5*
Number of rooms: 140
Reservation Options:
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Hotel Style:
#3 Romantic Hotel in Jakarta
#5 Family Hotel in Jakarta
#5 Business Hotel in Jakarta
#17 Spa Hotel in Jakarta
#21 Luxury Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from Keraton at The Plaza, a Luxury Collection Hotel staff and other travellers.
2 questions
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Kl
over a year ago

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Questions? Get answers from Keraton at The Plaza, a Luxury Collection Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid "peak" times”
 of 5 bubbles matthewelsom, 19 Sep 2016 | Read review
“Just pick the highest level floor u can get...”
 of 5 bubbles EligiusEmil, 13 Sep 2016 | Read review
“High Floors”
 of 5 bubbles Alkatrunk, 11 Sep 2016 | Read review
“All the rooms are suite sizes, so no worries - they're all large.”
 of 5 bubbles Xan2010, 22 Jul 2016 | Read review
“higher floor is recommended to have best view of the city”
 of 5 bubbles 521shintar, 7 Jul 2016 | Read review
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