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Aston Marina Hotel & Residence

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570 Reviews from our TripAdvisor Community

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Showing 394: English reviews
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Bandung
Reviewed 1 week ago NEWvia mobile

I stay at room in 15th floor, I dont understand its not in a middle on the night why you put staff only one for check in. Where all the other staff?? I'm sorry to sending you a review like this but this is still operational time. Why you let your guest que like this? Please improve your service. I...

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Helpful?
Thank Femmy D
Imperia, Italy
Reviewed 1 week ago

I have been in this hotel almost two weeks and was convenient to me to go to work, but i really can'tt believe how this hotel is managed. Room equipment is really minimal, they just give to you one roll of toilet paper a day , and they don't change add every day. At the fourth day I have to...

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Helpful?
Thank Sergio0412
Reviewed 2 weeks ago via mobile

Im proud of them...herlina yosi ari apri rahmat Mnur and indri at lounge bar. Im very enjoying stay at aston marina ancol. Very friendly staff......i like nachos jalapenos...room not to bad but need mantained.

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Helpful?
Thank ronald s
Singapore, Singapore
Reviewed 2 weeks ago via mobile

It's probably the 3rd time I've stayed at the hotel and given a few bad experiences, I would agree with the negative reviews here. BUT, this time, I'm thoroughly impressed at the significant positive changes the hotel have made. Firstly, the quality of service and the attitude of staff were nothing short of amazing. Special mention goes to Alvina -...

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Helpful?
Thank SamSGTraveller
Richard C, Public Relations Manager at Aston Marina Hotel & Residence, responded to this review

Dear Mr Sam, Warm greetings from Aston Marina Jakarta! Thank you for choosing us as your preferred choice of hotel, we are truly delighted that our services has met your expectations. Your previous critics has certainly allowed us to improve and achieve greater heights. We are looking forward to see you in the near future, thank you. Best Regards Public...

Bandung, Indonesia
Reviewed 2 weeks ago

More faster service in front desk, and it will be more comfortable, if the cleanliness in the room can be maintain. More variety of breakfast menu also will make it more great. And the need to improve the swimming pool.

Review collected in partnership with this hotel
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Helpful?
Thank pananingtyasp
Richard C, Public Relations Manager at Aston Marina Hotel & Residence, responded to this review

Dear Pananingtyasp, Warm greetings from Aston Marina Jakarta. Thank you for choosing us as your preferred choice of hotel. Thank you for spending the time to share your experience with us, your constructed criticism will surely allow us to improve our services. We are looking forward to see you in the near future. Best Regards Public Relations

Jakarta, Indonesia
Reviewed 3 weeks ago

If you want to spend your holiday at Ancol Area, this is one of recommended hotel. Offer more facilities like pharmacy, laundry, massage, spa, saloon, mini market compare to some hotels inside ancol area. My family love the pool. oh and the hotel has kitchen for family it gives extra benefit

Review collected in partnership with this hotel
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Helpful?
Thank christianiajeng
Aston Marina H, General Manager at Aston Marina Hotel & Residence, responded to this review

Dear christianiajeng, Greetings from Aston Marina Ancol. Thank you for choosing Aston Marina for your stay and we were truly delighted to know that you have an enjoyable stay with us. I’m also glad that our facilities and services have met your expectations and thank you very much for taking the time to share your experience with others. Let me...

Westborough, Massachusetts
Reviewed 4 weeks ago

Very bad, I would not recommend this hotel to my friends or family. Poor cleanliness in the room and facilities. Curtain not function properly. Strong smoke smells in the room and the corridor. Chipped furniture. Dirty rugs. Dirty bathroom. Dimmed lighting. Just terrible.

Review collected in partnership with this hotel
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Helpful?
Thank B4659BOmariar
Aston Marina H, General Manager at Aston Marina Hotel & Residence, responded to this review

Dear B4659BOmariar, Greetings from Aston Marina Ancol. Thank you for choosing Aston Marina for your stay. I do apologize about any inconveniences caused during your recent stay with us. Let me share with you we are on programing to refurbish our guest room and believe it will perform better when you back on your next stay. Please rest assured that...

Reviewed 4 weeks ago

The room interior need to be renewed, wifi didn't work, some of equipment didn't work, the pool was dirty. The room lighting also need improvement, the kids didn't feel so happy. There was no menu in the room, so we couldn't order the room service..

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1Thank Sheila M
Aston Marina H, General Manager at Aston Marina Hotel & Residence, responded to this review

Dear Sheila M, Greetings from Aston Marina Ancol. Thank you for choosing Aston Marina Ancol for your family vacation. I do apologize about any inconveniences caused during your recent stay with us. Let me share with you, we are on programing to refurbish our guest room and on progress to immigrate WIFI provider to improve our connection, believe it will...

Amsterdam, The Netherlands
Reviewed 4 weeks ago

The service is overall average. Our keys were not working frequently and we had to go up and down to the front office to fix it. It was very frustrating for us because we lost time a lot due to this problem. Thanks to the nice concierge who helped us solving this hassle (Adrian). We also specially thank him for...

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Helpful?
Thank 911ridwanm
singapore, Singapore
Reviewed 4 weeks ago

very stressful trip , time wasted due queing for just for early check in , staff informed to have a seat and informed later but did not informed at all . I have to queing and about 40mins of waiting time instead of only informed me that 15mins .

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Helpful?
Thank Abdullah Bin Mo... D

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Concierge
Official Description (provided by the hotel)
Aston Marina is ideally located in the heart of North Jakarta. The toll road provides an easy access to the Airport and Jakarta's major commercial centers.With a designated Blue Bird Taxi stand right next to the hotel you should have no trouble getting around the city. The Aston Marina provides a unique experience with hotel quality facilities and services combined with the comfort and space of residences. The 345 luxuriously appointed rooms consist of one, two and three bedroom residences. Each residence is well furnished with a separated bedroom, bathroom, living room, kitchenette, dining area and private balcony. ... more   less 

Additional Information about Aston Marina Hotel & Residence

Address: Jln. Pangandaran Raya II no. 2A | Marina Mediterania, Tower A, Jakarta 14430, Indonesia
Region: Indonesia > Java > Jakarta
Price Range: €46 - €65 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Aston Marina Hotel & Residence 4*
Number of rooms: 356
Reservation Options:
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Also Known As:
Aston Marina Hotel And Residence
Hotel Style:
#107 Luxury Hotel in Jakarta
#109 Spa Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from Aston Marina Hotel & Residence staff and other travellers.
5 questions
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Questions? Get answers from Aston Marina Hotel & Residence staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“top floors”
 of 5 bubbles 46tariqa, 8 Feb 2017 | Read review
“rooms looking over Ancol Area is very nice”
 of 5 bubbles _S3313IS, 1 Nov 2016 | Read review
“Hotel staff can enter your room without knocking and asking for permission, this is even if you are dressed or undressed !!!”
 of 5 bubbles A_Zegama, 15 Oct 2016 | Read review
“close to shopping mall, beach city and loads of street foods”
 of 5 bubbles Taraseli92, 10 Oct 2016 | Read review
“Avoid rooms with city view, it can get noisy because the main road located just in front of this hotel”
 of 5 bubbles 935deddyf, 1 Aug 2016 | Read review
5 of 5