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Novotel Nanjing East Suning Galaxy

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#11 of 1,867 Hotels in Nanjing
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Novotel Nanjing East Suning Galaxy
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106 Reviews from our TripAdvisor Community

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Showing 64: English reviews
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Munich, Germany
Reviewed 3 weeks ago

I stayed there for a one-week business trip. My room was very large, nothing was missing. The staff was friendly throughout all levels. I have to say that my I didn't get my baggage at Nanjing Airport immediately, and the ladies at the desk (together with my customer) helped a lot to get it to the hotel. They were also...

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Helpful?
Thank travelnerd73
南京玄武苏宁银河诺富特, Guest Relations Manager at Novotel Nanjing East Suning Galaxy, responded to this review

Dear guest,We very much appreciate your comments regarding your stay at the Novotel Nanjing East Suning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank...

Shanghai, China
Reviewed 4 weeks ago via mobile

Have stayed here few times before, this January again for a swim competition. Wasn't sure about it since a not so great experience from last year. This year i have to give it to the superb restaurant staff, especially chef Alex, who went an extra mile and opened a kitchen already at 6 am, so 100+ young swimmers, coaches and...

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Helpful?
Thank chinagirl73
南京玄武苏宁银河诺富特, Guest Relations Manager at Novotel Nanjing East Suning Galaxy, responded to this review

Dear chinagirl,We very much appreciate your comments regarding your stay at the Novotel Nanjing East Suning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank...

Edinburgh
Reviewed 5 December 2016 via mobile

I've stayed here and enjoyed it a few times. This time around the heating in my room seemed blocked at 25C. It took speaking to the English-speaking reception manager Cao Qi to get it sorted a day later - he was swiftly onto the case, and immediately changed my room to a great room, larger and above all COOL! I'm...

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Helpful?
Thank ewanmcintosh
南京玄武苏宁银河诺富特, Guest Relations Manager at Novotel Nanjing East Suning Galaxy, responded to this review

Dear Ewanmcintosh, We very much appreciate your comments regarding your stay at the Novotel Nanjing East Suning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Reviewed 25 October 2016 via mobile

Quite nice Hotel with friendly stuff, but a bit far away from everything. Next subway station (xianhemen) is round about 10 minutes by taxi. The room was nice and clean with a small balcony. The breakfast was ok, and offered nearly everything. I stayed there three weeks. All in all a good business Hotel.

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Helpful?
Thank Tobias B
南京玄武苏宁银河诺富特, Guest Relations Manager at Novotel Nanjing East Suning Galaxy, responded to this review

Dear Tobias, We very much appreciate your comments regarding your stay at the Novotel Nanjing East Suning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

ashdod
Reviewed 17 October 2016

We did not realise when we booked this hotel how far it is actually from the city, but we were not sorry. The hotel is very big, a is located in a sort of a highteck industrial park. there aren't any restaurants in the near vicinity of the hotel, but there are some in the hotel itself. The transport to...

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Helpful?
Thank david88
南京玄武苏宁银河诺富特, Guest Relations Manager at Novotel Nanjing East Suning Galaxy, responded to this review

Dear David, We very much appreciate your comments regarding your stay at the Novotel Nanjing East Suning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

New Orleans, Louisiana
Reviewed 21 September 2016

Not much within walking distance from this hotel, so its amenities, especially restaurants offer more than a typical business hotel. The "Square" restaurant and buffet has seasonal menus that range from American barbeque to hairy crab. There is a traditional chinese restaurant on site that I didn't try, but is highly respected. Adjoining hotel is an ATM, and a small...

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Helpful?
Thank Douglas W
南京玄武苏宁银河诺富特, Guest Relations Manager at Novotel Nanjing East Suning Galaxy, responded to this review

Dear Douglas W, Thank you for taking the time to tell us about your experience at the Novotel Nanjing East Suning. At Novotel, we strive to provide a superior service experience for every customer. Therefore your feedback is very important to us.Hope to see you again in the future.

Shanghai Region, China
Reviewed 18 May 2016

An expansive Novotel in East Suning which is a 20-30 min taxi ride from central Nanjing. Comfortable rooms and a good breakfast buffet reflecting the Chinese/Korean/Japanese clientele in this tech business area of Nanjing. Good facilities but not much in the local area.

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Helpful?
Thank jayne91
南京玄武苏宁银河诺富特, 客户关系经理 at Novotel Nanjing East Suning Galaxy, responded to this review

Dear Jayne91, Thank you for taking time to tell us about your experience at the Novotel Nanjing East Suning. At Novotel,We strive to provide a superior serice experience for every customer;therebefore,your feedback is very important to us. Hope to see you again very soon.

Shanghai, China
Reviewed 29 April 2016

My wife was in town for a conference and our two kids (2 year and 9 months) tagged along. The rooms were spectacular. Loved them! I think they may have even upgraded us but i'm not sure. Check in and check out were friendly and easy. The front desk staff were very helpful with anything we needed including helping to...

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Helpful?
Thank Curtis1980
南京玄武苏宁银河诺富特, 客户关系经理 at Novotel Nanjing East Suning Galaxy, responded to this review

Dear Curtis1980, Thank you for taking the time to tell us your experience at the Novotel Nanjing East Suning. i am sorry that the experience did not meet your expectations.please allow me to express my sincerest apologies. Your experience have been fully awared by us,also have been shared with hotel management team. Please rest assured that we are taking the...

Taoyuan, Taiwan
Reviewed 24 April 2016

Nice hotel, but extremely poor service. Room is exactly the same with other Novotel rooms so there is nothing surprised me. The rooms in Novotel is always nice and clean. The staffs at reception is lack of hospitality and passion. Hotel is in the mid of nowhere. If you are trying to do some sightseeing at your spare time, the...

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Helpful?
Thank OmarLien
南京玄武苏宁银河诺富特, 客户关系经理 at Novotel Nanjing East Suning Galaxy, responded to this review

Dear OmarLien, Thank you for taking time to tell us about your experience at the Novotel Nanjing East Suning.I am sorry that your experience did not meet your expectations.please allow me to express my apologies. We strive to provide a superior service experience for every customer, therefore your feedback is very important to us.if you have time,please do not hesitate...

Hong Kong, China
Reviewed 22 April 2016

This is a fairly nice modern business hotel, the rooms are very big, comfortable and well appointed, the front desk staff speak english reasonably well, the gym is basic but clean and pool is nice. The buffet breakfast is quite extensive with an excellent variety of food. The location of the hotel is not great if you want to visit...

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Helpful?
Thank Gilles B
南京玄武苏宁银河诺富特, 客户关系经理 at Novotel Nanjing East Suning Galaxy, responded to this review

Dear Gilles, Thank you for taking time to tell us about your experience at the Novotel Nanjing East Suning.We are gald that you enjoyed your stay and hope to see you again soon. Best Wishes!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Tennis Court
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting

Additional Information about Novotel Nanjing East Suning Galaxy

Address: No.9 Suning Avenue, Xuanwu District, Nanjing 210042, China
Region: China > Jiangsu > Nanjing
Price Range: €54 - €78 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Nanjing East Suning Galaxy 4*
Number of rooms: 335
Reservation Options:
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Hotel Style:
#2 Best Value Hotel in Nanjing
#3 Business Hotel in Nanjing
#11 Luxury Hotel in Nanjing
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Nanjing East Suning Galaxy staff and other travellers.
1 question
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Questions? Get answers from Novotel Nanjing East Suning Galaxy staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book an executive room and there's hot food served in the exec lounge in the evening..”
 of 5 bubbles jayne91, 18 May 2016 | Read review
“higher floor seem to have better rooms”
 of 5 bubbles GillesB819, 22 Apr 2016 | Read review
“Avoid rooms close to elevator.”
 of 5 bubbles carll630, 7 Oct 2015 | Read review
“There are rooms that have an outdoor balcony and some with that as an extension. If you're bringing kids get the one with the extension for them to stay in.”
 of 5 bubbles Batikh, 3 Feb 2015 | Read review
“Ask for room facing out from hotel, rather facing an inner wall of hotel.”
 of 5 bubbles Traveller99ab, 16 Jan 2015 | Read review
5 of 5