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The Charterhouse Causeway Bay Hotel

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The Charterhouse Causeway Bay Hotel
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706 Reviews from our TripAdvisor Community

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There are newer reviews for The Charterhouse Causeway Bay Hotel
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Showing 488: English reviews
Boston, Massachusetts
Reviewed 24 September 2012

My wife and I spent three nights at the Charterhouse at the end of a nearly four week trip to China. The hotel was squeezed in between many other high rise buildings and therefore the rooms were small and ours had no real view. But the room, the bed and the bathroom were clean. Breakfasts were good, but a meal...

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Helpful?
Thank Joan C
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our service and product. We are sorry for the food quality you had experience in our Champs Bar that does not meet your expectation, rest assured that your comment will be taken seriously with our kitchen crew for improvement. Indeed we...

Globetrotting
Reviewed 15 September 2012

The Charterhouse at Causeway Bay is a great hotel for business travellers. Very conveniently located. Equipped with a very good restaurant and bar(at the basement). Rooms are clean and comfortable. Bathroom good with premium toiletries. Concierge helped me in many ways starting from writing an address in Chinese(very important in HK, most of the cabbies are non-English speaking) to finding...

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Helpful?
1Thank Basu_Rocks
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our service and product. We are pleased to learn that our concierge staff had took the extra miles in service to make your stay memorable and the overall product had met your expectation. Indeed we are centrally located which will provide...

Waimea, Hawaii
Reviewed 5 September 2012

The Charterhouse is a really great place to stay while in HK. It is conveniently located near most everything,ie; Times Square, Wanchai ferry etc. friendly staff, walk to almost everything. Breakfast buffet could use some help but thats ok. Rooms kind of small but cozy and clean. Good A/C, nice strong shower. Ask for David the concierge he is especially...

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Helpful?
2Thank foodie808
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our service and product. We are glad to learn that our staff David Wong from Concierge had went beyond in service to make your stay more memorable. Also we are pleased that our overall product had met your expectation including our...

Kuala Lumpur, Malaysia
Reviewed 26 August 2012

Stayed for 2 nights last week. The hotel location is between Wan Chai MTR and Causeway Bay MTR so you could presumably go to either station and walk to the hotel if you're not carrying much luggage or get a cab. I had a room on the business floor which placed me above the traffic noise. My room was south...

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Helpful?
1Thank dthk_msia
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our services and product. We are glad to learn that the overall staff service and product had met your expectation, especially also our location which will provide easy access thru MTR to many places of interest, shopping and near to Happy...

Singapore
Reviewed 22 August 2012

I booked a room on the business floor which is about SG$900 (yeah, its pricey) for 5nights. Its about 5-10mins walk from Causeway Bay MTR, very convenient but we took a cab from Hong Kong station to avoid the hassle of dragging our luggage from the MTR. There's a few convenient stores around the corner like 7-11, Circle k. Hotel...

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Helpful?
Thank missazza
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for taking your time to write on Tripadvisor. We truly appreciate your feedback made on our product and services. We regret to learn of your feedback over the pricing and the overall appearance of the guestroom, honestly we are gradually improving our product thru room rejuvenation program and all other related comments made will be taken...

Dhaka
Reviewed 27 July 2012

A 6-day stay has mixed experience. Positives-- Ideal location, clean property. In room amenities are fine and fair enough. Many staffs are cordial and smile. Fast check out Negatives- Front desk staffs are rude ( we experienced during check in). Poor TV channels. No variation in breakfast. Poor menu (we found same menu for 6 days). In a nutsheel, poor...

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2Thank baul_154
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for taking your time to write a review on Tripadvisor. We truly appreciate your feedback made on our product and services. We are sorry for the inconvenience caused you had experienced with our front desk staff including the limitation on our TV channels. Please be rest assured that your related comments made to us will be...

Reading, United Kingdom
Reviewed 17 July 2012

My Wife and I have just returned from an 8 night stay at this hotel. Back in the 1980's we lived and worked in Hong Kong and had been thinking about a return to see how things had changed - so here we were! On arrival, having completed a very rapid check-in, our cases were whisked away to our room....

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5Thank dcs1133
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for taking your time to write a review on Tripadvisor. We truly appreciate your feedback made on our product and services. We are glad to learn that the overall staff service had met your expectation, in particularly your comment shared to us on our staff members, Kenny Tong and Wasabi who have went beyond to make...

London
Reviewed 10 July 2012

I have stayed at The Charterhouse on three occasions and have to say that our expectations are always exceeded. The staff go out of their way to help and willingly assist even with the most complicated requests. I would recommend staying on the S floor as the extra benefits are really worthwhile. The location of the hotel is great, very...

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Helpful?
Thank JB39
Management response:

Dear Guest, Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our services and product. We are glad to learn that the overall staff service and product had met your expectation, in particular our location which will provide easy access to many places of interest, shopping and etc. Once again thank you...

Mumbai (Bombay), India
Reviewed 4 July 2012

I stayed there for 4 days during a business trip to HK. We have previously stayed at the Novotel Hotel, so given that this was not a patch in comparison. The only positive is the location - very well located and lots of stuff near by. My biggest concern was that I was on a non smokinf floor and still...

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3Thank Adithi_85
Management response:

Dear Guest, Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our product. We are sorry for the inconvenience caused you experienced over the smoking smell in which was definitely unbearable. Apparently we are looking some proactive ways to prevent guest from smoking in a non-smoking floor. Be rest assured that your...

Bangkok
Reviewed 3 July 2012

This was our third stay at the hotel, and I wouldn't hesitate to stay again. The location in Causeway Bay is fabulous - minutes from Times Square for shopping, lots of different restaurants nearby, local convenience stores and easy access to the MTR. The staff we encountered, Oliver, Carol and the Head Concierge, Provis, were all incredibly accommodating and our...

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Helpful?
Thank sophinBangkok
Management response:

Dear Guest, Thank you for taking your time to write a review on Tripadvisor. We sincerely appreciate your kind compliments made regarding the services you received from our Front Office and Concierge staff and will definitely share your feedback to them. We are equally proud to learn that our team members have went beyond to make your stay confortable and...

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Staying in Wan Chai / Causeway Bay

Neighbourhood Profile
Wan Chai / Causeway Bay
Wan Chai and Causeway Bay are the retail centres of Hong Kong Island. Filled with shops, malls and restaurants, both areas are bustling with people – tourists and locals alike. Causeway Bay has one of the highest rents on the planet, and is a bit more polished and modern than its Wan Chai counterpart. Beneath the surface there is more than meets the eye – find boutique stores in the above ground floors of buildings and wander into side streets to find interesting restaurants and shops tucked away from the main roads. Wan Chai especially has experienced a modern revival in recent times, with an influx of trendy restaurants and bars around the Star Street area. In addition, both areas contain many of Hong Kong’s iconic tourist attractions worthy of your visit.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Charterhouse Causeway Bay Hotel Hong Kong is an elegant hotel, conveniently located at the edge of Causeway Bay in Hong Kong Island. The Hong Kong Convention and Exhibition Centre and Causeway Bay MTR subway stations are within easy walking distance of the hotel. The majority of tourist attractions and business areas are easily accessible within 10 minutes drive. Considering the needs of our business visitors, our hotel shuttle will take you to Hong Kong Convention and exhibition Centre during trade fair and event periods in just a few minutes. For our visitors exploring different beauties of Hong Kong, splendid shopping malls like Times Square, Hysan Place and easy transportation system like Causeway Bay subway station are a few steps from our hotel which will never disappoint you. The Gazebo Restaurant, Champs Bar, Harry's Bar and Lounge and Fitness Room 23 hours a day provides you the relaxing places to enjoy your life and escape from the hustle and speed of the city of the day. Free Wifi is available at all guestrooms and public areas are even make your stay more pleasurable. ... more   less 

Additional Information about The Charterhouse Causeway Bay Hotel

Address: No.209-219 Wanchai Road, Wanchai, Hong Kong, China
Region: China > Hong Kong > Wan Chai / Causeway Bay
Price Range: €68 - €185 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Charterhouse Causeway Bay Hotel 3.5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Charterhouse Hotel Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from The Charterhouse Causeway Bay Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Rooms in other hotels are the best bet”
 of 5 bubbles Wheatlc, 12 Jan 2017 | Read review
“Try for older style rooms that are not Signature.”
 of 5 bubbles warrenjShanghai, 26 Nov 2016 | Read review
“do not take family rooms if you are single/couple..because there is no table or chair.”
 of 5 bubbles NAIR_ktym, 30 Oct 2016 | Read review
“Mini suit or double room is the best choice”
 of 5 bubbles alex311327, 7 Sep 2016 | Read review
“Best if you travel to Hong Kong for Business in Convention Center”
 of 5 bubbles Ragunath, 5 Aug 2016 | Read review
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