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The Charterhouse Causeway Bay Hotel

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The Charterhouse Causeway Bay Hotel
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688 Reviews from our TripAdvisor Community

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There are newer reviews for The Charterhouse Causeway Bay Hotel
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Showing 474: English reviews
Norwich
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 12 June 2012

I travelled on business and was greeted as a friend who has returned to see an old pal despite being my first time there. all of the staff were very friendly and helpful. The room was spacious and clean, the bed very comfortable. Washing facilities clean and well stocked. Restaurant for both breakfast and dinner offered excellent choices. Great location... More 

Helpful?
1 Thank William B
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for sharing your great experiences on Tripadvisor. We are delighted to learn you have had an enjoyable stay with us and the overall staff service standard and products had met your expectation. In addition, our food & beverage restaurants offer great value on different meal period and with our location you will have easy access to... More 

Kuala Lumpur, Malaysia
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 June 2012

The language barrier was big problem with the concierge desk as well as the reception.the receptionist ms step...ie was extremely rude on check in. The housekeeping didnt clean the room regularly, they even just wiped my curry stained spoon and put it back on the coffee stand.i couldnt believe it when i saw the curry stains still visible on the... More 

Helpful?
Thank mayukhdewan
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for sharing your comment on Tripadvisor. It was very unfortunate to learn of the uncompromising service standard on your recent stay and please accept our sincere apology. You can be rest assured that your related comments made on our staff attitude and services will be taken seriously with our training department for further improvements. Nevertheless, we... More 

Castro Valley, California
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 27 May 2012

I travel to Vietnam numerous times a year, and like to stop for a day or two in Hong Kong. Its on my nickel, so I visit the various discount travel sites to find a hotel in the under $125 range. The same five hotels seem to always pop-up: Regal, Hotel Bonaparte, Cosmopolitan, Cosmo and Charterhouse. All are in the... More 

Helpful?
1 Thank Turtle T
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for sharing your comment on Tripadvisor. We are glad you had a memorable stay with us and pleased with the overall service and value that had met your expectations. Once again thank you for your time to provide us the feedback and we shall look forward to welcoming you back in the near future. Yours sincerely,... More 

Houston, Texas
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 8 May 2012

This hotel has a Great location in causeway bay. Outside the hotel a block away was the local market, wow were things fresh there! IT really fit my idea of a street market in China and yet there it was right in downdown. Shopping, the wharf, movies were just a short walk away.. The view from my room was nonexistent... More 

Helpful?
2 Thank Bill C
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for sharing your comment on Tripadvisor. Indeed our location will provide you an easy access to many popular places like wet market, shopping and etc. We are delighted to learn you have had a memorable stay with us especially on dining experiences in our restaurant that provides great value on different promotions. Once again thank you... More 

St. Petersburg, Russia
Level Contributor
48 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 30 April 2012

Spent one night there, so can not comment on service and most other things. There are only three things that are important and need to be summarized to understand what this is: 1. It is in a good (not the best) location 2. It is very run down 3. It is cheap It has a smell. The furniture is beat... More 

Helpful?
Thank msav2000
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

April 11, 2012 Dear Guest, Firstly thank you for sharing your comments on Tripadvisor. It was unfortunate to learn that we delivered the uncompromising service standard on your recent stay with us. Please accept our sincere apology and we definitely had learnt from your comments and will take the extra steps in improving the overall room conditions through our daily... More 

Santa Barbara
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 April 2012

We stayed at this hotel for a week in April. Upon check in at the HK airport we realized that we had left a package in the taxi we took to the airport. We contacted the Front Desk Manager, Mr. Albert Au. He was amazing. The taxi driver had returned the package to the hotel. Mr. Au contacted us immediately... More 

Helpful?
1 Thank PHCSantaBarbara
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

April 10, 2012 Dear Guest, Thank you for sharing your great experiences on Tripadvisor. We are delighted to learn you have had a memorable stay with us and will definitely convey your compliments made to our colleague, Mr Albert Au. Indeed we are located in the heart of the city that provides easy access to many tourist attractions and shopping... More 

Northern Ireland
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 24 April 2012

I stopped off at this hotel before my return to Northern Ireland and this hotel was a really good standard bar the quality of the free internet which was poor. The staff were great and Champs bar in the basement served great food and beer. Would definitely stay here again.

Helpful?
Thank DoubleA_8
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

April 30, 2012 Dear Guest, Thank you for sharing your comment on Tripadvisor. We are delighted to learn of your experienced in our Champs Bar and glad you have had an enjoyable time served with the variety of food and drinks. In addition, we are also planning to upgrade our wifi internet connection for the entire property and you could... More 

washington dc
1 review
Reviewed 23 April 2012

The Charterhouse provides OUTSTANDING client and guest services. For example, the front desk delivers the iron and ironing board promptly, delivers the electrical adaptors for computers and even provides computer related services within its business center. I am an owner of several US major flag hotels and I can attest that The Charterhouse Staff has no peers... they are simply... More 

Helpful?
Thank hnw c
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

April 25, 2012 Dear Guest, Thank you for the excellent comment on Tripadvisor. We are very delighted to learn of your satisfaction level on our overall service standards which had exceeding your expectations. Your comments will be reflected to our team members for quality service promise to achieve higher benchmark target on our overall services. Once again thank you very... More 

Tegucigalpa, Honduras
Level Contributor
75 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 22 April 2012

This Hotel is very nice and sometimes has excellent rates (for HK extremely high hotel rates), very nice rooms, very nice restaurant and i appreciatte very much the Manager Mr. Kenny attentions toward a little problem i had with date changes, in wich him and his staff where so helpful. It is well located (near Wanchai and Central Metro), 10... More 

Helpful?
Thank latin0692
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

April 25, 2012 Dear Guest, Thank you for your excellent comment on Tripadvisor. We are very delighted to learn that the overall service standards had met your expectations and your comments will provide us great motivation to strive for higher service standards. Likewise we shall convey your compliment reference made to our colleague, Mr Kenny Tong Assistant Manager for taking... More 

Bangkok, Thailand
Level Contributor
157 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
Reviewed 12 April 2012

I stayed there a couple of nights and even I got the Business Floor, the room has a TV that was the worst I ever seen in many years. Actually the TV was the "highlight" of the room as it was smaller than my own laptop screen and you couldn't even switch off by the remote control, so if you... More 

Helpful?
1 Thank Prayanak
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Apr 18, 2012 Dear Guest, Thank you for sharing your comment on Tripadvisor Please accept our apology once again for the inconvenience caused you have had experienced during your recent stay with us. Indeed we believed in offering a better in-room entertainment and movies options for our value guest. As such, in view of the impact in guest expectation we... More 

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Staying in Wan Chai / Causeway Bay

Neighbourhood Profile
Wan Chai / Causeway Bay
Wan Chai and Causeway Bay are the retail centres of Hong Kong Island. Filled with shops, malls and restaurants, both areas are bustling with people – tourists and locals alike. Causeway Bay has one of the highest rents on the planet, and is a bit more polished and modern than its Wan Chai counterpart. Beneath the surface there is more than meets the eye – find boutique stores in the above ground floors of buildings and wander into side streets to find interesting restaurants and shops tucked away from the main roads. Wan Chai especially has experienced a modern revival in recent times, with an influx of trendy restaurants and bars around the Star Street area. In addition, both areas contain many of Hong Kong’s iconic tourist attractions worthy of your visit.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Charterhouse Causeway Bay Hotel Hong Kong is an elegant hotel, conveniently located at the edge of Causeway Bay in Hong Kong Island. The Hong Kong Convention and Exhibition Centre and Causeway Bay MTR subway stations are within easy walking distance of the hotel. The majority of tourist attractions and business areas are easily accessible within 10 minutes drive. Considering the needs of our business visitors, our hotel shuttle will take you to Hong Kong Convention and exhibition Centre during trade fair and event periods in just a few minutes. For our visitors exploring different beauties of Hong Kong, splendid shopping malls like Times Square, Hysan Place and easy transportation system like Causeway Bay subway station are a few steps from our hotel which will never disappoint you. The Gazebo Restaurant, Champs Bar, Harry's Bar and Lounge and Fitness Room 23 hours a day provides you the relaxing places to enjoy your life and escape from the hustle and speed of the city of the day. Free Wifi is available at all guestrooms and public areas are even make your stay more pleasurable. ... more   less 

Additional Information about The Charterhouse Causeway Bay Hotel

Address: No.209-219 Wanchai Road, Wanchai, Hong Kong, China
Region: China > Hong Kong > Wan Chai / Causeway Bay
Price Range: €74 - €209 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Charterhouse Causeway Bay Hotel 3.5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Charterhouse Hotel Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from The Charterhouse Causeway Bay Hotel staff and other travellers.
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Questions? Get answers from The Charterhouse Causeway Bay Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try for older style rooms that are not Signature.”
 of 5 bubbles warrenjShanghai, 26 Nov 2016 | Read review
“do not take family rooms if you are single/couple..because there is no table or chair.”
 of 5 bubbles NAIR_ktym, 30 Oct 2016 | Read review
“Mini suit or double room is the best choice”
 of 5 bubbles alex311327, 7 Sep 2016 | Read review
“Best if you travel to Hong Kong for Business in Convention Center”
 of 5 bubbles Ragunath, 5 Aug 2016 | Read review
“ASK FOR renovated room ONLY 2nd floor!!”
  • Toilet NEVER scrubbed! Floor NEVER mopped!
  • mouldy mould, mould!
  • moulded wall right close to bed :(
  • stains on pillowcase and bedding - never changed!
  • stains on pillowcase and bedding - never changed!
  • Urine stains/smell, toilet never clean!
  • Not even new silicon caulking...lazy much!
  • Not even new silicon caulking...lazy much!
 of 5 bubbles lamfam3, 19 Jul 2016 | Read review
5 of 5
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