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The Charterhouse Causeway Bay Hotel

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The Charterhouse Causeway Bay Hotel
The Charterhouse Causeway Bay Hotel
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711 Reviews from our TripAdvisor Community

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Showing 492: English reviews
Woodbridge, Canada
Reviewed 1 January 2017

I've stayed here form Dec 23- Jan 1. My family couldn't wait to leave this hotel. They made us paid our bill when we checked in the first night, it seemed like they knew we were not gonna like it. So, we had no choice but to stayed for the whole trip. The washroom had molds on walls and around...

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Helpful?
2Thank MC991
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are regretful to learn of your adverse feedback on our room condition and service, which has affected your overall experience. For immediate action we had inspected our rooms and...

Virginia
Reviewed 31 December 2016 via mobile

Easy to move around as it is near shopping and eating. The Bowrington Food Market and the fruits and vegetable markets were also close by so it was great as we can just walk to the shopping places, or take the tram just a block away or MTR which was a little further away. Dimsumsum Restaurant was just down the...

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Helpful?
Thank cja
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We appreciate your detailed feedback which is of great value for our improvement. Currently we are gradually enhancing our guestroom thru our upgrading program to improve the staying experience and...

Reviewed 29 December 2016 via mobile

I stayed at the Charterhouse Causeway Bay for 2 nights in September for a quick business trip in Hong Kong. The hotel is in an excellent location in Hong Kong Island: close to Soho, Causeway Bay, Wan Chai, and a few minutes drive to Lan Kwai Fong. The hotel is not huge, but has a nice medium size and a...

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Helpful?
Thank Vivi M
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are pleased to learn that you were delighted with our product and service. All in all, our favorable location provides easy access to many points of interest and nearby...

Moscow, Russia
Reviewed 24 December 2016

This was one of the more comfortable hotel beds I have slept on in a while. The pillows were a perfect height for my neck, and the mattress was soft, comfortable, but supportive. They give you a phone from the room that you can borrow, which I used to carry around to make a hotspot for me to have wifi...

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Helpful?
Thank BalikpapanRain
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are grateful of your positive feedback on our products. Indeed handy smartphone is an exclusive privilege for our guests in providing a comprehensive Hong Kong city guide, which contains...

Singapore, Singapore
Reviewed 23 December 2016

We stayed in the hotel from 19th-22nd Dec in their Family Room on the 4th floor. As a group of Muslim travellers, we choose this hotel because of its good location and close proximity to halal eateries in the area. In fact, the Islamic Centre Canteen (5/F) is right behind the hotel and Aladin Mess restaurant (2/F) is 10 mins...

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Helpful?
Thank Diah21
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are glad that our products and services had met your expectation. Your kind compliments on various aspects of the hotel, especially services and cleanliness, are motivations that drive our...

Helsinki
Reviewed 20 December 2016

Charterhouse Causeway Bay is good value for money. I had a room on the 17th floor. As in most places in HK the room is tiny. Could not open my big Samsonite unless I lifted it on the bed. The hotel is quite old, and in HK humid climate it has gathered a slight moldy odor. That being said, the...

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Helpful?
Thank FastFinn
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. Knowing that you like our staff and service is very rewarding for us and will share your compliments to our Front Office team to acknowledge their performance. On the other...

Colombo, Sri Lanka
Reviewed 10 December 2016 via mobile

Hotel is located centrally with easy access to public transport. Rooms are clean and good.. satisfying breakfast. concierge staff were helpful while one of the female front desk staff was very rude! Which sort of spoiled our mindset. All over its a good hotel.

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Helpful?
Thank paradisegirl226
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are glad that our convenient location provides you easy access to many points of interest. On the other hand, your related feedback on staff service is brought to the...

New York City, New York
Reviewed 7 December 2016

This a is a decent hotel overall. Location is good, a 5 min walk to the subway. The room was very small. The family room has 2 beds that are next to each other, spanning the whole width of the room. The hotel appears clean, but upon closer inspection, there was a crusty dried up brown stain on our bathroom...

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Helpful?
Thank aelin0820
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. Your related feedback on lobby atmosphere has been addressed by our Management for review. Also, your comment on room cleanliness has been delivered to our Executive Housekeeper to make sure...

Reviewed 2 December 2016 via mobile

This place is sooo convenient. Many foods/restaurants around. Super duper great location. Welcoming staffs who are always smiling and nice. Rooms are good and clean. I will recommend this to everybody. THANK YOU FOR TAKING GOOD CARE OF MY NEEDS!! ❤️

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1Thank Kevin B
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are glad that your overall experience with us was positive and that you enjoyed the genuine service provided by our staff. Your compliments will be shared among our team...

Shanghai
Reviewed 26 November 2016

I have used the Charterhouse Hotel for many years on trips to HK. It is an older hotel but is very reasonably priced by HK standards. In the past I have stayed in their standard rooms which were a little tired. On this trip I stayed in a renovated Signature room. This was very modern however it was just a...

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Helpful?
Thank warrenjShanghai
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are glad that you are generally happy with our service and product. Your comments on our room will be reviewed and rest assured that we are gradually enhancing our...

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Staying in Wan Chai / Causeway Bay

Neighbourhood Profile
Wan Chai / Causeway Bay
Wan Chai and Causeway Bay are the retail centres of Hong Kong Island. Filled with shops, malls and restaurants, both areas are bustling with people – tourists and locals alike. Causeway Bay has one of the highest rents on the planet, and is a bit more polished and modern than its Wan Chai counterpart. Beneath the surface there is more than meets the eye – find boutique stores in the above ground floors of buildings and wander into side streets to find interesting restaurants and shops tucked away from the main roads. Wan Chai especially has experienced a modern revival in recent times, with an influx of trendy restaurants and bars around the Star Street area. In addition, both areas contain many of Hong Kong’s iconic tourist attractions worthy of your visit.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Charterhouse Causeway Bay Hotel Hong Kong is an elegant hotel, conveniently located at the edge of Causeway Bay in Hong Kong Island. The Hong Kong Convention and Exhibition Centre and Causeway Bay MTR subway stations are within easy walking distance of the hotel. The majority of tourist attractions and business areas are easily accessible within 10 minutes drive. Considering the needs of our business visitors, our hotel shuttle will take you to Hong Kong Convention and exhibition Centre during trade fair and event periods in just a few minutes. For our visitors exploring different beauties of Hong Kong, splendid shopping malls like Times Square, Hysan Place and easy transportation system like Causeway Bay subway station are a few steps from our hotel which will never disappoint you. The Gazebo Restaurant, Champs Bar, Harry's Bar and Lounge and Fitness Room 23 hours a day provides you the relaxing places to enjoy your life and escape from the hustle and speed of the city of the day. Free Wifi is available at all guestrooms and public areas are even make your stay more pleasurable. ... more   less 

Additional Information about The Charterhouse Causeway Bay Hotel

Address: No.209-219 Wanchai Road, Wanchai, Hong Kong, China
Region: China > Hong Kong > Wan Chai / Causeway Bay
Price Range: €73 - €203 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Charterhouse Causeway Bay Hotel 3.5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Charterhouse Hotel Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from The Charterhouse Causeway Bay Hotel staff and other travellers.
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Questions? Get answers from The Charterhouse Causeway Bay Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Opt for a larger room if you can afford it.”
 of 5 bubbles 71T, 20 Feb 2017 | Read review
“Rooms in other hotels are the best bet”
 of 5 bubbles Wheatlc, 12 Jan 2017 | Read review
“Try for older style rooms that are not Signature.”
 of 5 bubbles warrenjShanghai, 26 Nov 2016 | Read review
“do not take family rooms if you are single/couple..because there is no table or chair.”
 of 5 bubbles NAIR_ktym, 30 Oct 2016 | Read review
“Mini suit or double room is the best choice”
 of 5 bubbles alex311327, 7 Sep 2016 | Read review
5 of 5