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The Charterhouse Causeway Bay Hotel

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The Charterhouse Causeway Bay Hotel
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720 Reviews from our TripAdvisor Community

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Showing 499: English reviews
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India
Reviewed 3 days ago NEW

Step into the foyer and it feels as though you've stepped back in time to a 1950s club with art deco accents. The staff were friendly and the place buzzed with customers who seemed satisfied. Except me. Unfortunately, I have sensitive nostrils which were not happy with the combined scent of old carpet + cleaning fluids. Pity.

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Thank NM0di
Reviewed 1 week ago via mobile

We needed an extra night in HK and booked this place at the very last minute. Location is very convenient as it's walking distance from Pacific Place, and near restaurants, bakeries and convenient stores. Rooms are basic but very clean. Staff is efficient and nice. Definitely not to choose if you want something fancy or to impress.

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Thank Beatrice L
Stoke-on-Trent, United Kingdom
Reviewed 2 weeks ago via mobile

Just ok nothing too flash , best thing was the comfortable bed , the breakfast was ok , rooms were a bit dated , good location for shopping and public transport very close. Staff was friendly and helpful.

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Thank Max M
Alberta
Reviewed 2 weeks ago

We spent twelve nights here and this really became our home away from home. While small when compared to North American standards, our room was quite spacious compared to many of the other places in Hong Kong we investigated prior to our trip. It had everything we needed including a chair and work area, fridge, hair dryer, and power adapters/transformers....

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1Thank DanOCan
Singapore, Singapore
Reviewed 3 weeks ago via mobile

Service level: Has been improving in this hotel. Particular mention goes to Yick and crystal. Yick remembers me each time I check into the hotel and acknowledged me with each check in. Very good memory. He is pleasant, patient and friendly too. Crystal understands queries wel and can deliver solutions and does help out her colleagues too. Separately, on my...

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1Thank StevenTHKoh
Reviewed 4 weeks ago

We stayed at Charterhouse 29 June - 2 July 2016. We arrived late in the evening by bus. It was a bit difficult to find the hotel, since the bus from airport stop at the main road. While this hotel is located one block behind it. After checking in, we could find nice local dinner because of the strategic location....

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Thank Adrian W
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are pleased to know that you appreciated the services extended by our Concierge staff and your compliments will be definitely sharing to all of our staff to upkeep the...

Salt Lake City, Utah
Reviewed 4 weeks ago

The location of this hotel was great, however the rooms need work. The bathroom smells moldy, and the room itself smelled of smoke, even though it is a non-smoking hotel. The plumbing made a strange noise the entire time, and the heating didn't work for entire stay. This was really rough after spending a day in the rain and cold....

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Thank Hollie H
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are regretful to learn of your adverse feedback on the room condition which has affected your overall experience. We had taken up proactive measures to reinforce the total cleanliness...

Tokyo
Reviewed 20 February 2017

Overall, this was an acceptable hotel with some pros and cons. The good: - Staff were attentive and service-minded - The room was clean - It's an older hotel, but nicely maintained. The cafe and restaurant looked nice, although I didn't eat there - The free loaner smartphone was great -- I used it to navigate the city with GPS...

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Thank 71T
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We appreciate your detailed feedback which is of great value for our improvement. Your kind words about your overall experience will be shared to all our staff to upkeep our...

San Diego
Reviewed 5 February 2017

I stayed at this hotel a couple of years ago and just returned from another stay. I still like the place. I came in very early from an overnight flight from the US and they let me into the room early. Even if you can't get into the room early there is a shower in the gym you can use...

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Thank globalman56
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are glad that our products and services had met your expectation. Your positive feedbacks are encouraged us to continue to chase for service excellence. Indeed we do constantly offer...

London
Reviewed 1 February 2017

This hotel is at a great location, just a stones throw from Times square and the underground trains. Lots of eating places around too plus of course the restaurants in the hotel. The rooms are a fair size for HK but the room we were given was dirty, there was a previous occupants rubbish in the cupboard above the television...

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Thank RonRonLondon
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. Your related feedback has been addressed by our Executive Housekeeper for further improvements on the room cleanliness, rest assured continuation of improvement will be carried out rapidly. Indeed, we are...

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Staying in Wan Chai / Causeway Bay

Neighbourhood Profile
Wan Chai / Causeway Bay
Wan Chai and Causeway Bay are the retail centres of Hong Kong Island. Filled with shops, malls and restaurants, both areas are bustling with people – tourists and locals alike. Causeway Bay has one of the highest rents on the planet, and is a bit more polished and modern than its Wan Chai counterpart. Beneath the surface there is more than meets the eye – find boutique stores in the above ground floors of buildings and wander into side streets to find interesting restaurants and shops tucked away from the main roads. Wan Chai especially has experienced a modern revival in recent times, with an influx of trendy restaurants and bars around the Star Street area. In addition, both areas contain many of Hong Kong’s iconic tourist attractions worthy of your visit.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Charterhouse Causeway Bay Hotel Hong Kong is an elegant hotel, conveniently located at the edge of Causeway Bay in Hong Kong Island. The Hong Kong Convention and Exhibition Centre and Causeway Bay MTR subway stations are within easy walking distance of the hotel. The majority of tourist attractions and business areas are easily accessible within 10 minutes drive. Considering the needs of our business visitors, our hotel shuttle will take you to Hong Kong Convention and exhibition Centre during trade fair and event periods in just a few minutes. For our visitors exploring different beauties of Hong Kong, splendid shopping malls like Times Square, Hysan Place and easy transportation system like Causeway Bay subway station are a few steps from our hotel which will never disappoint you. The Gazebo Restaurant, Champs Bar, Harry's Bar and Lounge and Fitness Room 23 hours a day provides you the relaxing places to enjoy your life and escape from the hustle and speed of the city of the day. Free Wifi is available at all guestrooms and public areas are even make your stay more pleasurable. In order to provide a healthy and smoke-free environment for global travelers, The Charterhouse Causeway Bay has been completely a smoke-free hotel to ensure our guests a pleasant stay. ... more   less 

Additional Information about The Charterhouse Causeway Bay Hotel

Address: No.209-219 Wanchai Road, Wanchai, Hong Kong, China
Region: China > Hong Kong > Wan Chai / Causeway Bay
Price Range: €71 - €309 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Charterhouse Causeway Bay Hotel 3.5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Charterhouse Hotel Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from The Charterhouse Causeway Bay Hotel staff and other travellers.
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Questions? Get answers from The Charterhouse Causeway Bay Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Family room can fit a family of 4 people.”
 of 5 bubbles T5032LEadrianw, 27 Feb 2017 | Read review
“Not sure...”
 of 5 bubbles hollieh490, 26 Feb 2017 | Read review
“Opt for a larger room if you can afford it.”
 of 5 bubbles 71T, 20 Feb 2017 | Read review
“Rooms in other hotels are the best bet”
 of 5 bubbles Wheatlc, 12 Jan 2017 | Read review
“Try for older style rooms that are not Signature.”
 of 5 bubbles warrenjShanghai, 26 Nov 2016 | Read review
5 of 5