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Sheraton Hong Kong Hotel & Towers

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#89 of 712 Hotels in Hong Kong
Certificate of Excellence
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Sheraton Hong Kong Hotel & Towers
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3,043 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Hong Kong Hotel & Towers
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Showing 2,210: English reviews
Reviewed 2 weeks ago via mobile

Nice hotel perfectly situated in Tsim sha Tsui - a vibrant place. Now my complaint that I also raised to the staff: I came with a colleague who was not an elite member and I thought I could invite him for lounge and breakfast. This seems not possible as SPG policy differs from Marriott. Then he booked a package including...

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Helpful?
1Thank Michiel v
SHongKong, Director of Sales & Marketing at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Michiel v, Thank you for taking your precious time to share your review with us. We are happy to learn that our convenient location offered great help for your stay! We genuinely value our SPG members and as much as we are committed to rewarding our invaluable SPG guests. We appreciate your kind understanding our Towers Lounge is dedicated...

New York City, New York
Reviewed 2 weeks ago

spend 3 nights in this hotel the location was amazing and the staff was friendly helpful and had gone out of the way to make my stay friendly and helpful helping me step by step with all my needs and making sure I had a easy and good stay. I look forward to making this hotel my home in Hong...

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Helpful?
Thank brucegurfein
SHongKong, Director of Sales & Marketing at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear brucegurfein, Thank you for taking your precious time to share the review with us and it always fills us with great joy to hear from our happy guests. I'm very proud to learn the team has always taken the extra step to deliver the very best experience to our guests. We will definitely share your kind words with the...

Boston, Massachusetts
Reviewed 2 weeks ago

The hotel's reputation has to be based on its fantastic location in Kowloon. We were on a concierge level floor, and honestly had no issue with construction noise. We did have trouble fitting in four large suitcases, as the rooms are very small. However, they are clean and functional. The bathroom again, tiny (cruise line's are bigger sometimes) , but...

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Helpful?
Thank ICISAY
SHongKong, Director of Sales & Marketing at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear ICISAY, Thank you for staying with us and we are glad to know that you have had a rewarding trip and you have made the most of our convenient location. It is delightful to read about your amazing sharing of your Towers stay experience, including the deluxe Harbour View breakfast buffet and the excellent service received, we will definitely...

Sydney, Australia
Reviewed 2 weeks ago via mobile

Have stayed in this hotel twice in the last two years. It is in a perfect location and close to the station and major shopping areas. The hotel has good views of the Harbor especially from the rooftop pool. The gym is well thought out and the hotel offers all the basics you could want. Our first room was a...

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Helpful?
Thank courtneymehmet
SHongKong, Director of Sales & Marketing at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear courtneymehmet, Welcome back to Sheraton Hong Kong and we are truly grateful for your compliments! We are delighted to know you have made the most of our convenient location and our facilities made your stay more enjoyable. I'm also very proud to learn the team has taken the extra step to deliver the very best experience to our guests....

Calgary Alberta Canada
Reviewed 2 weeks ago

Ive stayed here a few times and it is always very good. The food in the lobby bar is good, nice in the evening when there is usually a guy playing guitar. Location is great, close to the starferry terminal, and the space museum. lots of shopping nearby. Not sure if all rooms have this perk, but the last few...

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Helpful?
Thank jw900
SHongKong, Director of Sales & Marketing at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear jw900, We are proud to be your home away from home and it always fills us with great joy to hear from our happy guests. It is great to know that our in-room amenities offered a great help for your stay in Hong Kong. The team and I look forward to bringing you another memorable stay in the coming...

Los Angeles, California
Reviewed 2 weeks ago via mobile

Easy to get to. Just take the airporter shuttle train to the end of the line. Deon there it is a brief hike Down the location. The concierge staff was very helpful. They even told us about the "ladies market." This is bargain central for the shopaholic in you. The room with the harbor view are to die for. You...

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Helpful?
Thank robc1234
SHongKong, Director of Sales & Marketing at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear robc1234, Thank you for choosing Sheraton Hong Kong and it is our pleasure to know that you have had a memorable stay with us. Our spectacular harbour view is one of the favourite room features among our guests and we are glad you loved it. We are also glad to know that you have made the most of our...

Manila, Philippines
Reviewed 3 weeks ago

The biggest pro on Sheraton is the convenient location with direct access to SOGO and MTR. We stayed for the Chinese New Year festivities and the end point of the parade is right in front of the hotel. The hotel rooms and rooftop pool also provide a great view of the harbour as well as the fireworks which are part...

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Helpful?
Thank noeux
SHongKong, Director of Sales & Marketing at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear noeux, It is always a pleasure to hear from our happy guests and we are glad to know that you have had a delightful Chinese New Year celebration at our hotel. We are glad to know that you have enjoyed the stunning view of Victoria Harbour and our hospitality, definitely we will share your kind words with the team...

Paris, France
Reviewed 3 weeks ago via mobile

Very disappointing property. Room looking over very busy road, could hear the buses! Everything was at best average. A lot of construction around, taxi even drops you in the street as the hotel entrance was usually blocked. View from room construction site. No attention to long term SPG members.

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Helpful?
Thank Patrice P
SHongKong, Director of Sales & Marketing at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Patrice P, We appreciate you taking your precious time to share your review with us. Please rest assured your valued feedback have been shared with respective teams leaders for immediate evaluation and rectification. We regret to learn about your taxi experience as there is a taxi stand at our car park area right next to our side entrance, our...

charlotte, United States
Reviewed 3 weeks ago

From reception through departure, mine was a memorable experience with this hotel. Every comfort need met at a location in Kowloon that is perfect. I opted for the room on the executive/club level providing me added values I feel. Harbor view room was quiet, comfortable and adequate in size. The bathroom smartly designed to make it use enjoyable. Just a...

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Helpful?
Thank Ronald W
SHongKong, Director of Sales & Marketing at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Ronald W, It always fills us with great joy to hear from our happy guests, thank you for choosing Sheraton Hong Kong for your first visit to this vibrant city, we are truly grateful for your compliment! We are glad to know that you have enjoyed the stunning view of Victoria Harbour from your room, and you have made...

Holmfirth, United Kingdom
Reviewed 3 weeks ago

Its location is one of the biggest pluses of this hotel - near the waterfront, a few minutes walk from the Star Ferry pier and close to Tsim She Tsui underground station. The building is starting to show its age a little but is in good shape inside. Rooms/suites in the Tower section are comfortable and have the benefit of...

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Helpful?
Thank wdcw
SHongKong, Director of Sales & Marketing at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear wdcw, Thank you for staying with us and we are glad to know that you have had a rewarding trip and you have made the most of our convenient location. It is delightful to read about your amazing sharing of your Towers stay experience, including the deluxe Harbour View breakfast buffet, please rest assured the future building in front...

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Staying in Tsim Sha Tsui

Neighbourhood Profile
Tsim Sha Tsui
Tsim Sha Tsui is one of the major tourist and shopping areas of Hong Kong. With a high concentration of hotels, retail shops and commercial offices – it’s a busy and bustling neighbourhood that never sleeps. On the surface, Tsim Sha Tsui seems to only feature an abundant number of high-end retail stores selling designer brands and jewelry, owing to its popularity with high-budget shopping tours. However, it also contains a diverse range of attractions for the entire family. Whether taking a walk in Kowloon Park, exploring museums, going shopping or grabbing a bite to eat – Tsim Sha Tsui has something for everyone.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Hong Kong Hotel & Towers is at the top of Kowloon’s Gold Mile. Located along Victoria Harbour, we’re in the business and shopping district, near the ferry terminal and Mass Transit Railway (MTR.) Hong Kong International Airport is 35 minutes away.Sleek and airy, 782 guest rooms and suites are a great place to relax, work, or play. Many offer a postcard view of Victoria Harbour. Sheraton Towers features a private reception on Level 16, exclusive Towers Lounge, and Towers concierge. Join Starwood Preferred Guest membership for free and enjoy complimentary in-room internet when you book on our official website! All 782 guest rooms are now equipped with a free smartphone device for unlimited local call and 3G data on the go during your stay. ... more   less 

Additional Information about Sheraton Hong Kong Hotel & Towers

Address: 20 Nathan Road, Tsim Sha Tsui | Kowloon, Hong Kong, China
Region: China > Hong Kong > Tsim Sha Tsui
Price Range: €175 - €327 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Hong Kong Hotel & Towers 5*
Number of rooms: 782
Reservation Options:
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Also Known As:
Sheraton Hong Kong Hotel And Towers
Hong Kong Sheraton
Hotel Style:
#23 Spa Hotel in Hong Kong
#50 Business Hotel in Hong Kong
#59 Romantic Hotel in Hong Kong
#61 Family Hotel in Hong Kong
#76 Luxury Hotel in Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Hong Kong Hotel & Towers staff and other travellers.
28 questions
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Questions? Get answers from Sheraton Hong Kong Hotel & Towers staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room not facing the construction site till it is completed”
 of 5 bubbles WeiChongL, 22 Mar 2017 | Read review
“harbor view terrific, but more expensive. go to the Sky Lounge for the price of a drink.”
 of 5 bubbles bill19742015, 21 Mar 2017 | Read review
“Ask for a harbor view if you want one”
 of 5 bubbles FelixtheCat456, 18 Mar 2017 | Read review
“higher floor away from the elevator”
 of 5 bubbles LiveWell2010sk, 16 Mar 2017 | Read review
“65th floor and above gets you Club Level”
 of 5 bubbles 295katrinam, 15 Mar 2017 | Read review
5 of 5