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Sheraton Hong Kong Hotel & Towers

Ctrip.comUS$201*
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#94 of 719 Hotels in Hong Kong
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$248*
US$201*
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US$204*
US$204*
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Sheraton Hong Kong Hotel & Towers
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3,147 Reviews from our TripAdvisor Community

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Showing 2,273: English reviews
Winnipeg, Canada
Reviewed 13 May 2014

I was in Hong Kong for five nights, and loved the Sheraton's location. It is central, ideal for shopping, getting to/from the airport and with all public transportation at its doorstep, convenient for anywhere you might conceivably want to reach in HKG. The hotel itself is fine; it is certainly one of Sheraton's better properties, and Sheraton is a brand...

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Helpful?
1Thank MaxGlobetrotter
SheratonHK, Sarwar Mohamed, Executive Assistant Manager - Rooms, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear TravellingMax, Thank you very much for your compliments and we are delighted to hear that our hospitality had left you with a lasting impression. We look forward to welcoming you again soon. With warmest regards, Sarwar Mohamed Executive Assistant Manager - Rooms Sheraton Hong Kong Hotel & Towers

Seymour, Australia
Reviewed 12 May 2014

We returned to stay for 9 nights at the Sheraton after a long absence. We travel 3 times a year to Hong Kong and had been staying at the Kowloon Shangri La. Firstly the good points: Great location Efficient and prompt check in and check out Great staff at all tiers, always friendly and always helpful Late check out at...

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Helpful?
2Thank Racer3661
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Racer3661, Thank you for writing us a review. Your compliments on our hospitality is much appreciated. We regret that our food and accommodation had not met with your expectation. Your valuable comment will be shared with concerned departments for improvement. As a commitment to improve the Hotel's facilities, we are pleased to share with you that we have just...

Gosford NSW Australia
Reviewed 10 May 2014

Stayed in April/May for 4 nights. The Sheraton is a perfectly adequate hotel that is both well positioned and has most facilities one could ask for. It is an international standard hotel albeit at the lower end of the level required to get 5 star status. The staff were helpful and attentive particularly in the breakfast area and concierge. As...

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Helpful?
1Thank Tricolours
SheratonHK, Sarwar Mohamed, Executive Assistant Manager - Rooms, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Tricolours, Thank you for sharing your thoughts with us. We are sorry to learn that the stay falls short of your expectations. On your next visit please share with us your bedding preference in advance at sheraton.hongkong@sheraton.com so that we can better prepare for your stay. We look forward to welcoming you again soon. With warmest regards, Sarwar Mohamed...

London, United Kingdom
Reviewed 9 May 2014

Stayed here on our first visit to Hong Kong in 1996 and returned last year on our way back from Vietnam. The hotel is still superb and its location excellent. Unfortunately in the last 18 years the buildings have gone up in front of it but you still get an excellent view high up and of course the nightly light...

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Helpful?
Thank Caroline P
SheratonHK, Sarwar Mohamed, Executive Assistant Manager - Rooms, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Caroline P, Welcome back and thank you very much for your comments. On your next visit, you are most welcome to stay in our guestrooms with harbour view on upper floor. Please visit our official website for the latest promotions. We look forward to serving you again soon. With warmest regards, Sarwar Mohamed Executive Assistant Manager - Rooms Sheraton...

Gurugram (Gurgaon), India
Reviewed 9 May 2014

The hotel is good, the check in extremely fast, rooms are luxurious, service standards are good, has multiple cuisine restaurants, concierge is courteous and arranges everything in a jiffy. They could improve on breakfast menu though.

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Helpful?
Thank amit J
SheratonHK, Rolf Von Weissenfluh, Executive Assistant Manager - Food & Beverage, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear amit J, Thank you for sharing your thoughts with us. We are sorry that our breakfast menu was not up to your expectations, your valuable comments would be shared with our Executive Chef for improvement. We look forward to serving you again soon. With warmest regards, Rolf Von Weissenfluh Executive Assistant Manager - Food & Beverage Sheraton Hong Kong...

Sydney, Australia
Reviewed 8 May 2014 via mobile

The hotel has an excellent condition; the room, bed, bathroom, utilities are all perfect. However, it's a JOKE that they don't tell people wifi is not for free, and after we used it, they charge us without a word. Honestly its feeling a bit rip off. It's a shame this is almost a perfect hotel, if they are not stingy...

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Helpful?
1Thank StepByStepExplorer
SheratonHK, Sarwar Mohamed, Executive Assistant Manager - Rooms, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear StepByStepExplorer, Thank you for taking time to leave us a comment on TripAdvisor. We are sorry for the service shortfall and please rest assured that staff training will be reinforced to ensure service standard. On your next visit, you are most welcome to check out our website for special accommodation package with in-room WiFi included. Or you can visit...

Austin, TX
Reviewed 7 May 2014

My husband and I stayed here last fall while on vacation for our 10 year anniversary. We used points so I can't speak to the value/price of the stay. I did love the location, close to a subway, close to Nathan Street, staying in Kowloon. We didn't have a view of the harbor, but I guess that's what happens when...

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Thank mla6603
Fort Myers, Florida
Reviewed 6 May 2014

I have stayed here for years. There has been some changes over the years-some good and some not so good. First the location is one of the best. Being where they are, if you get a room on the harbor side, you will have some of the best views in Hong Kong. The staff is excellent. I usually stay in...

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Helpful?
Thank FloridaBetsy
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear FloridaBetsy, Welcome back and we are proud to be your home away from home. Thank you for your comments on in-room dining menu and we regret that the new menu did not meet your expectations. Please rest assured your feedback has been shared with our Executive Chef for review. On the other hand, please visit our official website (www.sheraton.com/hongkong)...

Lexington, Georgia
Reviewed 6 May 2014

This hotel was outstanding both in surroundings and in service. The room was beautiful with a gorgeous view of the harbor. It had a lovely pool and 2 hot tubs on the roof top with beautiful views of Hong Kong as well. The staff, though, were the best treasure of all. From the initial check-in to the people who saw...

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Helpful?
Thank Sonja T
SheratonHK, Sarwar Mohamed, Executive Assistant Manager - Rooms, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Sonja T, Thank you for your compliments. It would be such an encouragement to our associates who always strive to provide excellent service with personal touch. We look forward to your next stay with us. With warmest regards, Sarwar Mohamed Executive Assistant Manager - Rooms Sheraton Hong Kong Hotel & Towers

New York City, New York
Reviewed 4 May 2014

The hotel staff are very friendly. Our room can see the harbour view and good size room. and the bathroom has double sinks. It's very convenience, only 1 block for subway. hotel located across of Peninsula hotel. ( you can have a tea time there ). One thing is expensive to stay at this hotel, room rate average $400., it's...

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Helpful?
Thank EC M

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04/06/2017 05/06/2017
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Staying in Tsim Sha Tsui

Neighbourhood Profile
Tsim Sha Tsui
Tsim Sha Tsui is one of the major tourist and shopping areas of Hong Kong. With a high concentration of hotels, retail shops and commercial offices – it’s a busy and bustling neighbourhood that never sleeps. On the surface, Tsim Sha Tsui seems to only feature an abundant number of high-end retail stores selling designer brands and jewelry, owing to its popularity with high-budget shopping tours. However, it also contains a diverse range of attractions for the entire family. Whether taking a walk in Kowloon Park, exploring museums, going shopping or grabbing a bite to eat – Tsim Sha Tsui has something for everyone.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Pool
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Sheraton Hong Kong Hotel & Towers is at the top of Kowloon’s Gold Mile. Located along Victoria Harbour, we’re in the business and shopping district, near the ferry terminal and Mass Transit Railway (MTR.) Hong Kong International Airport is 35 minutes away.Sleek and airy, 782 guest rooms and suites are a great place to relax, work, or play. Many offer a postcard view of Victoria Harbour. Sheraton Towers features a private reception on Level 16, exclusive Towers Lounge, and Towers concierge. Join Starwood Preferred Guest membership for free and enjoy complimentary in-room internet when you book on our official website! All 782 guest rooms are now equipped with a free smartphone device for unlimited local call and 3G data on the go during your stay. ... more   less 

Additional Information about Sheraton Hong Kong Hotel & Towers

Address: 20 Nathan Road, Tsim Sha Tsui | Kowloon, Hong Kong, China
Region: China > Hong Kong > Tsim Sha Tsui
Price Range: €166 - €266 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Hong Kong Hotel & Towers 5*
Number of rooms: 782
Reservation Options:
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Also Known As:
Sheraton Hong Kong Hotel And Towers
Hong Kong Sheraton
Hotel Style:
#23 Spa Hotel in Hong Kong
#50 Business Hotel in Hong Kong
#59 Romantic Hotel in Hong Kong
#61 Family Hotel in Hong Kong
#80 Luxury Hotel in Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Hong Kong Hotel & Towers staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book a harbour view room - you will not be disappointed.”
197montrose, 25 May 2017 | Read review
“Friends any ROOM you choose you realy deserve it, due all of them give you the best in quality and personnel service.”
JoseDarioOchoa, 24 May 2017 | Read review
“the bay view room have a a beautiful view on the bay, I guess more expensive then others”
marco241974, 21 May 2017 | Read review
“not for business trip but for family holiday”
itrader1962, 17 May 2017 | Read review
“waittill the museum is renovatedfor a true harbour view”
CathyN283, 16 May 2017 | Read review
5 of 5
Ctrip.com
US$201* /night
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Prices are for 1 room, 2 adults
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