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Sheraton Hong Kong Hotel & Towers

20 Nathan Road, Tsim Sha Tsui Kowloon, Hong Kong China
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (2352)
Room & Suite (804)
Dining (240)
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Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Hong Kong Hotel & Towers
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#131 of 806 hotels in Hong Kong
Travellers' Choice
Sheraton Hong Kong Hotel & Towers is at the top of Kowloon’s Gold Mile. Located along Victoria Harbour, we’re in the business and shopping district, near the ferry terminal and Mass Transit Railway (MTR.) Hong Kong International Airport is 35 minutes away.Sleek and airy, 782 guest rooms and suites are a great place to relax, work, or play. Many offer a postcard view of Victoria Harbour. Sheraton Towers features a private reception on Level 16, exclusive Towers Lounge, and Towers concierge. Join Starwood Preferred Guest membership for free and enjoy complimentary in-room internet when you book on our official website! All 782 guest rooms are now equipped with a free smartphone device for unlimited local call and 3G data on the go during your stay.
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Property amenities
Free internet
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Children's television networks
Airport transportation
Paid wifi
Hot bath
Rooftop pool
Pool with view
Outdoor pool
Heated pool
Fitness / spa changing rooms
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Happy hour
Wine / champagne
Rooftop bar
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Rooftop terrace
24-hour security
Baggage storage
Currency exchange
Executive lounge access
Gift shop
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Flatscreen TV
Bath / shower
Room service
Wardrobe / wardrobe
Bottled water
Clothes rack
Wake-up service / alarm clock
On-demand films
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Non-smoking rooms
Smoking rooms available
Good to know
City View
Harbour View
Languages Spoken
English, Chinese, Hindi, Japanese
Hotel links
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4087Reviews64Q+A100Room tips
Traveller rating
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Popular mentions
CHARLEEMC wrote a review 21 Oct
Southampton, United Kingdom150 contributions113 helpful votes
We’re 7 days into a 21 day quarantine which, let’s be honest, nobody likes or would ever choose to do voluntarily. We were nervous but our stay in Sheraton has been much more pleasant than we could have anticipated so far. People are apprehensive, annoyed and, in some cases, scared to do a long period of quarantine which must be strange for hotels used to relaxed and happy customers staying to relax and have fun, so the bar for enjoying a quarantine stay is set artificially pretty high. We think it has been met and there is nothing that we can complain about so far. We have been absolutely delighted by the food (which we unexpectedly plan our day around). The best so far have been the Thai veg curry, tandoori chicken meal, smoked salmon pasta and seafood Tom yum spaghetti. We brought lots of vitamins as we were worried about that but we have had an abundance of fresh fruit, veg, salad, yoghurt and fresh grapefruit, apple and orange juice. Anything that we have asked for has been delivered quickly and with no fuss (a dehumidifier, fresh bed linen and ice among a few requests)! Deliveries from shops and friends have arrived lightening quickly. Our friend dropped a parcel two nights ago and the staff asked if it was hot food that had to be delivered straight away or if it could wait five minutes. It wasn’t food and it came five minutes later. The WiFi is incredibly stable which for which we have been incredibly grateful with lots of Zoom calls and FaceTime and emails and Netflix. We really like that we are limited in space so housekeeping haven’t stocked the room full of things (toilet rolls, water, tea, coffee etc) that we are able to easily order each day (they have a simple but effective app)! My absolutely favourite thing is strangely how courteous and thoughtful the staff who deliver and collect from our corridor are as, in most hotel stays we hear corridor noise and are frequently woken by housekeeping chatting and pushing trolleys but that hasn’t happened once so far. We’d obviously rather much not be here but, given that we are, can’t imagine that we’d rather be quarantining anywhere else!
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Date of stay: October 2021Trip type: Travelled as a couple
Room Tip: Things to bring: A mini vacuum, bubble bath, your favourite beer, gin or Prosecco glass, an HDMI...
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Nanglea wrote a review 15 Oct
Bangkok, Thailand24 contributions20 helpful votes
We are in the middle of 21 days hotel quarantine. Marriott needs to do something about the brand value destruction this hotel and its management have caused. I’m genuinely shocked and will avoid Sheraton from now on. Management starts at the top. It’s not the fault of the people who deal with us - Guest Relations, In-Room Dining, Housekeeping are all decent, nice people. It’s not their fault they have not been trained properly. That there are no systems. It’s not their fault that food and beverage procurement, kitchens and in-room delivery produce tasteless soggy overcooked luke-warm and largely inedible ‘food’ It’s not their fault we and they waste so much time daily ordering meals from a set menu covering the whole of our stay which could be ordered in advance. Or that the room is not stocked for our stay, so we have to order water tissues toilet rolls rubbish bags etc, all delivered in small quantities. Or that we have to order fresh towels and bedsheets otherwise we’d get none Or that they can’t get advance notice of when the Covid test people are coming so we can organize our work schedule. Even when we ask for this. Or that no one bothers to ask if everything is OK. It is management’s fault. Management some suggestions: PR: Be very careful not to reply to ‘thank’ me for my valuable ‘feedback’, to ‘apologise’ for my ‘disappointment’ which you take ‘seriously’ that ‘enhancements’ will be made. Management clearly doesn’t mean this: look at your previous quarantine reviews, you’ve done nothing. General Manager: Go stay at even a 3 star quarantine hotel for a week and see how they do things. Then do a week of quarantine at ‘your‘ hotel. Then think about people who have to do 2 or 3 weeks quarantine. Then think of your brand, this hotel is branded Sheraton within Marriott. “A global icon” a “symbol of excellence”.
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Date of stay: October 2021Trip type: Travelled as a couple
Helen L wrote a review 10 Oct
San Francisco, California3 contributions
I stayed at Sheraton for quarantine in December of last year and the impression was pretty good. The quarantine package only included breakfast last year and the quality of the food was pretty decent. However, the quality of the food dropped dramatically this year after they formally became a HK government designated quarantine hotel. All the food that they served taste terrible, even for simple stuffs like a fired egg or a croissant. I called the F&B department almost everyday to express my concern but nothing improved through the 21 days that I stayed. Also, the delivery of the meals was a big mess everyday and I have to constantly called them for various missing items. I paid the price for a four stars hotel but the quality of the food was only one star. Will never go back again
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Date of stay: August 2021
Edith White wrote a review Sep 2021
1 contribution1 helpful vote
Room Review ⭐️⭐️⭐️⭐️⭐️ Our room is Deluxe King City View. We feel very blessed that we could see the harbour which has made a huge difference to our quarantine lives here. Thank goodness. The room size is decent. After putting a yoga mat on the floor, it still has some extra space. If you plug your iPhone into the ihome dock, you can play some music through the speaker to smooth your nerves. With our aromatic humidifier and the music, I feel calmer. There is also a HDMI socket on the wall. We brought the HDMI cable for watching Netflix films. The only negative is that the volume for the English Channel ( Pearl ) is set to a maximum of 60 which is a too low. Food review ⭐️⭐️⭐️⭐️ Got the tips from some people, I asked the staff for two plates & some cutlery, so that we could save some plastic ones, and hopefully with the good food on the proper plates, life won’t be miserable so quickly. Also thanks to those who mentioned that they received too many oranges 🍊... Now we get either a mixed fruit cup or a cake at dinner time. Salad is served with lunch every day. Re drinks, you can choose from the beverage menu to go with your meal. It is very nice to have five options for lunch and dinner every day. The portion is very good for us (except for the noodles choices), and we seldom need to eat our own snacks or order extra from outside. If you are a fan of Thai cuisine, they do the Thai vegetables curry pretty well. The western dishes like the baked salmon, the salmon sandwich and the burger are great too. Unfortunately their seafood and prawns are not very fresh sometimes. The noodles in donyum soup has rooms for improvement. For breakfast, we tried all 8 types. All are very nice. I like the American breakfast, the waffle breakfast and the bagel breakfast. My husband enjoys the Japanese and the Hong Kong ones. Review on Amenities ⭐️⭐️⭐️⭐️⭐️ In addition to the usual amenities, bottles of water, coffee sachets and teabags ..., the hotel also provides us with a cloth for wiping the toilet bowl, a sponge for washing dishes, a pair of gloves plus two small bottles of detergents for washing clothes and dishes respectively. If necessary, you can call “0” to ask for more. So you can save some hassle for bringing your own. Re the amenities - you can scan the QR code and fill in the google form for getting more. Review on service ⭐️⭐️⭐️⭐️⭐️ In general the service is excellent and efficient. The staff are very polite and courteous. They always deliver the stuff outside our room quickly. There are just some rare occasions that the coffee or the sauces fall over a bit inside the meal bags. It will be great if they can be more environmentally friendly plus consider recycling the plastic bottles and the unused cutlery and containers.
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Date of stay: September 2021Trip type: Travelled with family
1 Helpful vote
Jacki P wrote a review Sep 2021
7 contributions1 helpful vote
The food is poor quality and unbalanced. The same meal can vary day by day in size as well as ingredients. 6 dry chicken nuggets and dry french fries or, over cooked (frozen?) broccoli, cauliflower, carrots and peas with bite size waffles - to name but a few - should not be offered at a 5 star hotel.
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Date of stay: September 2021Trip type: Travelled with family
Room Tip: Choose another hotel!
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US$145 - US$290 (Based on Average Rates for a Standard Room)
sheraton hong kong hotel and towers, hong kong sheraton
ChinaHong KongKowloon / Yau Tsim Mong District / Tsim Sha Tsui
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Frequently Asked Questions about Sheraton Hong Kong Hotel & Towers
Which popular attractions are close to Sheraton Hong Kong Hotel & Towers?
Nearby attractions include Hong Kong Skyline (0.3 km), Rashmi Custom Tailors (Hong Kong Tailors) (0.5 km), and Bobby's Fashions Hong Kong Bespoke Tailors (0.3 km).
What are some of the property amenities at Sheraton Hong Kong Hotel & Towers?
Some of the more popular amenities offered include a rooftop bar, a pool, and an on-site restaurant.
Which room amenities are available at Sheraton Hong Kong Hotel & Towers?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sheraton Hong Kong Hotel & Towers?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Sheraton Hong Kong Hotel & Towers?
Yes, parking is available to guests.
What are some restaurants close to Sheraton Hong Kong Hotel & Towers?
Conveniently located restaurants include Yan Toh Heen (InterContinental Hong Kong), Carat Fine Indian Cuisine, and Tasty Hotpot Palace.
Are there opportunities to exercise at Sheraton Hong Kong Hotel & Towers?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Sheraton Hong Kong Hotel & Towers have an airport shuttle?
Yes, Sheraton Hong Kong Hotel & Towers offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton Hong Kong Hotel & Towers?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Hong Kong Hotel & Towers offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Hong Kong Hotel & Towers?
The staff speaks multiple languages, including English, Chinese, Hindi, and Japanese.