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Sheraton Hong Kong Hotel & Towers

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#81 of 708 Hotels in Hong Kong
Certificate of Excellence
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Sheraton Hong Kong Hotel & Towers
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2,969 Reviews from our TripAdvisor Community

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Showing 2,158: English reviews
Reviewed yesterday NEW

Stayed at the hotel for two nights, the staff are really good, they take your bags from the taxi without asking and deliver up to your room, Excellent service. checked in on the second floors, with this room you get free Breakfast on the top floor over looking Victoria harbor view, breakfast was nice. But a pity that our right...

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Helpful?
Thank Tommy12 T
Saint Paul, Minnesota
Reviewed 2 days ago NEW

While the location is convenient, within steps of the East TST station, the hotel is dated and the staff is slow to respond to questions or requests for assistance. For example, my room key was de-magnetized and no one except the front desk staff seems to understand the problem and render assistance. Moreover, compare to the sister Marriott properties in...

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Thank Woodbury729
Chicago
Reviewed 2 days ago NEW

Wow - I last stayed at the Sheraton in the 1990s. Well, it has held up well. Service was terrific from the moment we arrived for our 6-night stay. Very friendly staff, and concierge service was fantastic with restaurant reservations (including one very tough to get reservation). I loved the room. A/C worked well, the harbor view was fantastic, beds...

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2Thank ChicagoToTheWorld
Los Angeles, California
Reviewed 3 days ago NEWvia mobile

I stayed here from 12/4 to 12/11. Overall, it was a nice hotel. The staff is friendly. When I called for room service, they responded quickly. The harbor view room is nice. They only disappointment was the gym was temporarily relocated to the 9th floor due to renovation. I was looking forward to using their gym with the harbor view,...

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Thank Porcelina8
Landisville, Pennsylvania
Reviewed 4 days ago NEW

We were in the towers in room 1546. LOVED the harbour view. Excellent room and excellent view. Loved the lounge on the 16th floor. Enjoyed the light show and light meal and drinks each evening. Very dedicated staff. Thank you Joanne! Comfy bed! Highly recommend!

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Thank Bonnie B
San Francisco, California
Reviewed 5 days ago NEW

Transportation: Almost everything in HK is accessible to MTR, but Sheraton HK is just a quick walk from the MTR TST station (L1 exit). The airport express hotel shuttle is less than a minute walk away from the hotel. Room: Our room was spacious, comfortable, and clean. The amenities in the room were great. Robes, slippers, comfy bed, water heater,...

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Helpful?
Thank LaulauSF
SheratonHK, Executive Assistant Manager - Rooms at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear LaulauSF, Thank you for taking your precious time to share your positive review with us, we are truly grateful for your sharing of your Harbour View stay experience. We are glad to know that you have enjoyed the best from our convenient location and our hospitality. It is also great to learn that our in-room amenities offer a great...

Melbourne, Australia
Reviewed 6 days ago NEW

First of All, Sheraton Hong Kong consistently does acknowledge SPG members and provides great benefits. I stayed with family and booked 2 rooms. One of the room was upgraded to a suite and the other room has a view of the Hong Kong island. The occupancy rate was very high. The suite I had was not the newly refurbished room....

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Helpful?
Thank Patrick0001
SheratonHK, Executive Assistant Manager - Rooms at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Patrick0001, It is always a pleasure to hear from our happy SPG members and we are truly grateful for your continuous support. We are glad to know that you and your family have had a rewarding trip with us. We will continue to strive for service excellence to make your travel experience even more rewarding. The team and I...

San Francisco, California
Reviewed 6 days ago NEW

The staff at the front desk needs more training. the two lines and two front Desk staff. For whatever reason the staff in front of me called the other person on my left instead of calling to walk to the desk to check in. Lot of confusion and what the heck type of moment. In house staff that take care...

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2Thank Tomhu868
SheratonHK, Executive Assistant Manager - Rooms at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Tomhu868, We appreciate you taking your precious time to share your review with us. It is great to know that our amenities made your stay more enjoyable and you have made the most of our convenient location. We regret to learn part of your stay was not up to your expectations. Please rest assured your valued feedback have been...

Uk
Reviewed 1 week ago via mobile

Stayed a number of times and come to conclusion that this is one of our top picks. It's not cheap but we think it's worth it. Difficult to find anything negative (but see warning later). From the welcome, to the quality of room, to the room servicing and amenities provided it is hard to beat. The hotel is located on...

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Thank VEROUK
SheratonHK, Executive Assistant Manager - Rooms at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear VEROUK, Thank you for taking the time to share your positive review with us and well as the very useful tips for other TripAdvisor travellers. It is always a pleasure to hear from our loyal guests and we are glad to know that you love the stunning harbour view from our rooms. Please rest assured the future building in...

uk
Reviewed 1 week ago

This is an excellent hotel in a superb location. Close to the Star Ferry and Nathan Rd. You do get what you pay for and I confess I did enjoy the laser show from the my suite! Beware of the glass walls in the bathroom if, like me, you are a little jet lagged on arrival.

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Thank thepikelets
SheratonHK, Executive Assistant Manager - Rooms at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear thepikelets, It is always a pleasure to hear from our happy guests and we are glad to know that you have had a delightful Suite stay. The team and I look forward to welcoming you again at Sheraton Hong Kong in near future. With warmest regards, Sarwar Mohamed Executive Assistant Manager - Rooms Sheraton Hong Kong Hotel & Towers

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Staying in Tsim Sha Tsui

Neighbourhood Profile
Tsim Sha Tsui
Tsim Sha Tsui is one of the major tourist and shopping areas of Hong Kong. With a high concentration of hotels, retail shops and commercial offices – it’s a busy and bustling neighbourhood that never sleeps. On the surface, Tsim Sha Tsui seems to only feature an abundant number of high-end retail stores selling designer brands and jewelry, owing to its popularity with high-budget shopping tours. However, it also contains a diverse range of attractions for the entire family. Whether taking a walk in Kowloon Park, exploring museums, going shopping or grabbing a bite to eat – Tsim Sha Tsui has something for everyone.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Hong Kong Hotel & Towers is at the top of Kowloon’s Gold Mile. Located along Victoria Harbour, we’re in the business and shopping district, near the ferry terminal and Mass Transit Railway (MTR.) Hong Kong International Airport is 35 minutes away.Sleek and airy, 782 guest rooms and suites are a great place to relax, work, or play. Many offer a postcard view of Victoria Harbour. Sheraton Towers features a private reception on Level 16, exclusive Towers Lounge, and Towers concierge. Join Starwood Preferred Guest membership for free and enjoy complimentary in-room internet when you book on our official website! All 782 guest rooms are now equipped with a free smartphone device for unlimited local call and 3G data on the go during your stay. ... more   less 

Additional Information about Sheraton Hong Kong Hotel & Towers

Address: No.20 Nathan Road, Tsim Sha Tsui, Hong Kong, China
Region: China > Hong Kong > Tsim Sha Tsui
Price Range: €194 - €358 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Hong Kong Hotel & Towers 5*
Number of rooms: 782
Reservation Options:
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Also Known As:
Sheraton Hong Kong Hotel And Towers
Hong Kong Sheraton
Hotel Style:
#23 Spa Hotel in Hong Kong
#51 Business Hotel in Hong Kong
#59 Romantic Hotel in Hong Kong
#62 Family Hotel in Hong Kong
#72 Luxury Hotel in Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Hong Kong Hotel & Towers staff and other travellers.
27 questions
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Questions? Get answers from Sheraton Hong Kong Hotel & Towers staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a harbor view!”
 of 5 bubbles ChicagoToTheWorld, 21 Jan 2017 | Read review
“Room 1546 beautiful harbor view!”
 of 5 bubbles bonnieb640, 19 Jan 2017 | Read review
“We saw the harbor but noisy with construction.”
 of 5 bubbles LaulauSF, 18 Jan 2017 | Read review
“Rooms facing the HK Island has a view worth every penny.”
 of 5 bubbles Patrick0001, 17 Jan 2017 | Read review
“excellent house staff and free rental mobile/Wifi Phone.”
 of 5 bubbles Tomhu868, 17 Jan 2017 | Read review
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