I celebrated the anniversary w girl friend on 12 Mar , the front desk female staff was very nice n upgraded room’s level for us, however the Security staff (I guess)was impolite, when we would like to take a elevator to room, the staff stop us, due to my girl friend forgot to fill in the declaration form of COVID 19, I really understand at this moment, we need follow government’s policy, he reminded us with bad tone even he have said thank you at the end.
對這集團完全失望. 因在工作香港關係、想找過月租酒店.所以在 Aug 21, 2021 試住了一晚Harbour Plaza Metropolis Hotel 990 號房,房間大,(我不要大、要舒服)入到房間己聞到發霉的味道,所有傢私像古董、也不敢掂. Look so dirty. 插掣找了半天打去問才知在sink 盆上面. 熱水煲線短、要掉住煲、廁所連風筒也沒有、企缸門有缝、水漏出外面還要清理. 床太硬像睡在檯面.電視太遠而小、更考眼力. 大窗廉布脫落. 真的不知所謂、同鬼屋冇分別. 本想換房、但心想快d check out 費是換. 前台同事及Teresa應好好訓練、笑容欠奉、 給我這間不知所謂房間. 永遠也不會來這集團酒店. 市道差迷. 還不好好做好洒店形象、 無話可說、這就是大集團. 第一次見!
It is aged and tired hotel right opposite to the Hunghom Train Terminal Station where trains go to northern region of Hong Kong and China border. Very convenient. It's next to Hong Kong Stadium where concerts are held. So it's a good idea to stay here after watching concerts till 11pm. I believe the main guest source is mainland China. But in these Covid days, no tourists came. So the guests are mainly locals for the time being. There's a shopping centre under the hotel with some choices of restaurants and food court with very good and cheap food for lunch or dinner (HKD36 a plate of rice with soup for my dinner on the first night of stay). There's supermarket and convenience store in the shopping centre. So everything available and convenient. My room is on 16/F. The interior is functional but very old fashion, aged, just like a typical 3-star grand hotel in mainland China. Don't expect very clean. I stayed for 3 nights and only required cleaning on the third day. Yet I found the used tissue paper and the packing of finished snack were still on the desk, mixed up with my clothes. The used glass and cups were not replaced either. I therefore called the staff to reflect my observations (not a complaint, just notification). The staff was very nice and offered to come to my room to clean it up. I said no need as I could do it myself. The setting in the room is not good with its TV set on one side which means my head was always kept to the right when watching. Bed very small, pillows with some stains that appears not washable. Not smelly though. Room sufficient lightings. Air con strong with some noise. Provisions sufficient in room. Hair dryer, kettle, slippers, toiletries, towels, fridge, tea bags. But no safe as I recalled. Bathroom with bathtub. Shower on it. Shower strong and hot. Very good. I didn't try the buffet which looks not bad. Full on weekends. After all, it's aged and tired hotel and room. Yet it's acceptable to me still. It recalls my good memories when traveling in mainland China. Good feel. I am not keen to return however unless one day I have to watch a concert in the stadium nearby. …
Most of us in HK have been suffering for a long time due to covid 19 and we mainly stayed home without being able to dine out. Once the pendamic has got better, me and my mom were so excited and had been looking forward to having the lunch buffet. Unfortunately, we were full of disappointment and anger because their staff shouted at us loudly and accused my mother of not queueing up right in front of everybody at the buffet public area. I as her daughter queued up on behalf of my mom who is already at the age of 70 this year. What is wrong that my mother was hungry and wish me to line up for her so she didn't have to keep standing for many minutes ? You wouldn't imagine how long the queue is and no specially arrangement for those who are unable to stand for long! What is the reason we deserved to be treated and scolded this way especially during CNY? this is the worst buffet we have ever experienced! Go and enjoy being shouted if you wanna give it a shot!…
Staff are friendly. The room is very spacious with kitchen and all utensils you need for cooking. It’s very good for long stay. Location is good too. 5 mins walk to Hung Hom station and tunnel bus station. Best place to stay after watching concert in the coliseum. The problem is the bedding and carpet. Not sure if they are clean or not but you can see stains on the bedsheet and carpet. I got allergy (rashes on my face) after the first night of stay. Asked for a air purifier but the hotel can’t offer one. Strongly recommend people wanna stay in this hotel to bring your own pillow, or own pillow cover at least. There was no sign of recovery even visited few dermatologists throughout my long stay.
This is not just good hotel. It is the best for it's category and value of money. I stayed there more than a month, And can tell you every single aspect of it is professional and comfortable. It's managed by a foreigner, it shows that everyone is dedicated for Thier work. Everything you need would be taken care of immediately. Location is great with view towards the harbour. The attached shopping mall is also very useful. Gym, spa, pool, all great values. One small downside is some reception staff, not very polite (you have this unfortunately almost everywhere in HK). They give you the impression you are in a village called Yuen Long and never heard of customer service. All in all, I'm going to recommend this great experience to everyone, no matter for business or leisure.
Dear Sir/Madam, I am writing to express my appreciation for the quality of service Mr Teris Kwong offered us. Mr K.N, the days (Dec 8, 2020 – Jun 7, 2021) of the stay at the Harbour Plaza Metropolis Despite of the many offers we received from other hotels near our office, we decided for your hotel because of the unbeatable deal you offered us. It was a very good decision; our staffs enjoyed the convenience location we needed, excellent offered in all the life supporting facilities surrounding your hotel. This definitely added to the good service of the staff in every segment of your hotel. The salesperson Teris who came in contact was very attentive, kind and professional and I just wanted to let you know how much we valued his effort, how impressive and gracious and how greatly we appreciate everything that he personally did for us with all problem solving. Last but not least, we have had a great time for a meeting group staying at your property during Jul 23 – 28, 2019 and we will definitely recommend your hotel to our friends, colleagues and family, and I’m sure we’ll be continue choosing your hotels as preferred one in the future. Thank you very much again for such outstanding service from Harbour Plaza Metropolis & Kowloon Harbourfront Hotel. Sincerely yours, Namics…
Stayed at your hotel last week, you provides hotel guests an excellent experience with a value price range. Everything was good especially front desk manager - Julian, he provided us with great service, always kept a smile and professional attitude. But there has a little far for take the public transportation. The overall is highly recommended. Will visit again.
I have chosen this hotel for my birthday last weekends. First of all, the cleanliness & epidemic prevention measures were up to standard especially this period which made all of my friends comfortable & relieved to stay. Second, the suite I reserved only cost around $1,000 but with high value. The suite was very spacious & equipped with microwave oven, fridge, etc. Also, the suite was facing full Harbour view which was very wonderful. Furthermore, the thing I most appreciated was the services provided by the staff. All of the staff was very nice & willing to listen & assist the guests, especially Emily, Jasmine, Joe from Front Office who proactively handled my reservation inquiries & check in promptly & professionally, Concierge team who did not hesitate to assist the luggage storage, Housekeeping & Room Services staff who responded to my requests quickly. In addition, Jasmine knew that day was my birthday upon arrival proactively arranged a birthday cake for me. She really did a great job and thanks for adding value to my stay. This hotel not only the location, facilities, view were perfect, the services from the staff really made my stay perfect and made me memorable. I’ll absolutely come back again!!!!!!!!!!…
I stayed in this hotel last week to celebrate my birthday . Chief Concierge Carl provided excellent service to me. The staff from room service is great also. The harbour view in room is unforgettable. I must choose this hotel next time.
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