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Grand Hyatt Hong Kong

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#15 of 702 Hotels in Hong Kong
Certificate of Excellence
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Grand Hyatt Hong Kong
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2,283 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Hyatt Hong Kong
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Showing 1,756: English reviews
Brisbane, Australia
Level Contributor
60 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 3 August 2015

Stayed here for four days. On arrival and even we booked and paid online, they asked for another payment followed by 6000 HKD deposit! The room and hotel was good, and locality is perfect. But the internet was terrible. Free WiFi is nothing more than ancient dial up access. I saw at least three other people complaining about it within... More 

Helpful?
3 Thank ParshinV
grandhyatthongkong, General Manager at Grand Hyatt Hong Kong, responded to this review

Dear ParshinV I am very sorry to hear about the unpleasant experience. Based on our records, it appears your stay could be a different Hyatt instead of the Grand Hyatt Hong Kong in Wanchai. In order for us to rectify the situation, it would be most helpful if you could get in touch with me at philip.yu@hyatt.com. I thank you... More 

Singapore, Singapore
Level Contributor
3 reviews
3 hotel reviews
Reviewed 2 August 2015

GHHK is a landmark hotel on Hong Kong Island. The staff and service is exemplary. The GM and all Managers - (Front Office, Club, F+B) ensure their staff represent the Hyatt brand. I stay here about 8/year and they announce my arrival with "Welcome Home". I highly recommend this hotel

Review collected in partnership with Hyatt Hotels

Helpful?
Thank travellingdiva2015
grandhyatthongkong, General Manager at Grand Hyatt Hong Kong, responded to this review

Dear travellingdiva2015 Thank you for the wonderful review and the praises to our associates, we are thrilled to hear your feedback and are proud to have them. We are very happy that you enjoyed our warm welcome. Thank you again for your support to Hyatt as always. We look forward to welcoming you back to your second home real soon.... More 

Saigon, Vietnam
1 review
Reviewed 2 August 2015

This is hotel has found the perfect balance between class, professionalism, great food, friendliness, I mean they are at the right level for everything. Not too much, but enough of it all to make any stay 100% perfect.

Review collected in partnership with Hyatt Hotels

Helpful?
Thank Gricha S
grandhyatthongkong, General Manager at Grand Hyatt Hong Kong, responded to this review

Dear Gricha Thank you very much for choosing to stay at Grand Hyatt Hong Kong. We are grateful to hear you had a perfect stay with us. Again, thank you for your kind word and we look forward to welcoming you back to your home in Hong Kong soon. Yours sincerely Philip Yu General Manager Grand Hyatt Hong Kong More 

Singapore
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 August 2015

Very friendly service received, the rooms were great. The location was slightly far away from Train Station but it was still very convenient to get things nearby and it provided quietness that I enjoyed very much

Review collected in partnership with Hyatt Hotels

Helpful?
Thank Kongchuan Y
grandhyatthongkong, General Manager at Grand Hyatt Hong Kong, responded to this review

Dear Kongchuan We are glad to hear that you had an enjoyable stay with us. Thank you for your compliments on the guestroom and services. Thank you again for staying with us. We look forward to welcoming you back soon. Yours sincerely Philip Yu General Manager Grand Hyatt Hong Kong More 

Brisbane, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 August 2015

Have just completed a week's stay at the Grand Hyatt Hong Kong - absolutely superb hotel in every sense. The accommodation, service and restaurants are second to none - Grissini's restaurant was one of the best that I have ever eaten at and the Tiffin Lounge lunch selection was excellent.

Review collected in partnership with Hyatt Hotels

Helpful?
Thank RossV323
grandhyatthongkong, General Manager at Grand Hyatt Hong Kong, responded to this review

Dear RossV323 Thank you very much for staying at Grand Hyatt Hong Kong. We are grateful to hear all the positive aspects that you experienced in the hotel – the guestroom, the restaurants and the service were all thoroughly enjoyed. Thank you for your compliments on Grissini and Tiffin Lounge, we are much delighted to hear that they are ‘second... More 

Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 August 2015

an excellent property well located in heart of the town.All staff was helpful and friendly and the front desk take cares of everything you need. don't forget to ask for a room with a harbour view.its a 5 out of 5.

Helpful?
Thank Nitin G
grandhyatthongkong, General Manager at Grand Hyatt Hong Kong, responded to this review

Dear Nitin Thank you for taking the time to share your recent stay experience. We are grateful to know that the hotel is well located, and that our associates were helpful and made your stay enjoyable. Regarding your recommendations on the harbor view room, we must have to say this is certainly a not-to-be-missed during a trip in Hong Kong.... More 

Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 1 August 2015 via mobile

Went there in july 2014 for birthday vacation. Excellent hotel, you get all the facilities that you ask or dont ask for. Prime factor is the location, right next to metro station which makes it very convenient to travel every day. Centrally located all the major shopping areas & restaurants were walking distance. Loved the stay

Helpful?
Thank Sangeeta M
grandhyatthongkong, General Manager at Grand Hyatt Hong Kong, responded to this review

Dear Sangeeta Thank you for choosing to celebrate your birthday at Grand Hyatt Hong Kong, and returning to TripAdvisor to share your past experience. It is grateful to know that you thoroughly enjoyed the stay, and that the location, the hotel and the facilities met your expectations. Again, we are appreciative of your positive review. We look forward to welcoming... More 

Sydney, New South Wales, Australia
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 August 2015

Wonderful service!! The new renovated room I was in was well designed and very comfortable. Have a warm bath watch TV is a great way to end a working day. The breakfast buffet is simply amazing! It is like a international food fair, from fresh fruits to freshly cooked congee. My room is always beautifully cleaned with personal touch. But... More 

Helpful?
Thank Emily C
grandhyatthongkong, General Manager at Grand Hyatt Hong Kong, responded to this review

Dear Emily Thank you very much for taking the time to share your recent experience. We are very glad to know that you enjoyed the newly designed guestroom, especially how you ended your day with a comfortable bath while enjoying watching the television in the open bathroom. Thank you for your compliments on the breakfast selections at the Grand Cafe... More 

Hong Kong, Hong Kong
1 review
Reviewed 27 July 2015

I was celebrating a special occasion with my wife and the Hotel Management made sure that our stay was memorable. I am very grateful to them all and I do not hesitate to recommend the Hotel for either Leisure or Business.

Review collected in partnership with Hyatt Hotels

Helpful?
Thank Sylvio B
grandhyatthongkong, General Manager at Grand Hyatt Hong Kong, responded to this review

Dear Sylvio Thank you for choosing Grand Hyatt Hong Kong to celebrate this special occasion. We are very pleased to know that we have made your stay a memorable one. It is truly our honor to have you as our guest, as well as having your recommendations. We look forward to welcoming you back again soon, with more extraordinary moments... More 

Sydney, Australia
Level Contributor
287 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
Reviewed 26 July 2015 via mobile

As expected, an awesome time. I used the bar, the restaurant, and the fitness centre as well as staying there. The staff are super friendly and efficient. The location is great too and very close to some fantastic shopping. I will stay here again next time,

Helpful?
Thank David B
grandhyatthongkong, General Manager at Grand Hyatt Hong Kong, responded to this review

Dear David Thank you for sharing your five star experience with us. We are glad to hear that the we have met your expectations and that you had awesome moments with us. Your compliments on the restaurants and bars, fitness studios as well as our associates are much appreciated. Thank you again for staying with us. We, too, look forward... More 

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Staying in Wan Chai / Causeway Bay

Neighbourhood Profile
Wan Chai / Causeway Bay
Wan Chai and Causeway Bay are the retail centres of Hong Kong Island. Filled with shops, malls and restaurants, both areas are bustling with people – tourists and locals alike. Causeway Bay has one of the highest rents on the planet, and is a bit more polished and modern than its Wan Chai counterpart. Beneath the surface there is more than meets the eye – find boutique stores in the above ground floors of buildings and wander into side streets to find interesting restaurants and shops tucked away from the main roads. Wan Chai especially has experienced a modern revival in recent times, with an influx of trendy restaurants and bars around the Star Street area. In addition, both areas contain many of Hong Kong’s iconic tourist attractions worthy of your visit.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Babysitting
Official Description (provided by the hotel)
Grand Hyatt Hong Kong is located along the prime waterfront of Hong Kong Island commanding beautiful views of the harbour. The hotel is directly connected to the Hong Kong Convention & Exhibition Centre. The 545-room hotel is home to nine restaurants and bars. Located on the 11th floor of the Grand Hyatt, the Plateau Spa offers privacy, seclusion and an escape from the vibrant city of Hong Kong. ... more   less 

Additional Information about Grand Hyatt Hong Kong

Address: No.1 Harbour Road, Hong Kong, China
Region: China > Hong Kong > Wan Chai / Causeway Bay
Price Range: €264 - €580 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Hong Kong 5*
Number of rooms: 545
Reservation Options:
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Also Known As:
Grand Hyatt Hong Kong Hotel Hong Kong
Hyatt Hong Kong
Hong Kong Grand Hyatt
Hong Kong Hyatt
Hotel Style:
#11 Spa Hotel in Hong Kong
#12 Business Hotel in Hong Kong
#15 Luxury Hotel in Hong Kong
#15 Family Hotel in Hong Kong
#16 Romantic Hotel in Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hyatt Hong Kong staff and other travellers.
30 questions
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Questions? Get answers from Grand Hyatt Hong Kong staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get the Club Level floor rooms (30th floor and up) with the view of Queen Harbor.”
 of 5 bubbles charlespS1151YV, 29 Nov 2016 | Read review
“Take harbour view room, so amazing”
 of 5 bubbles Andronikos91, 28 Nov 2016 | Read review
“Try to get a room in one of the club level floors. 31st to 36th floor. Have breakfast in th club on the 31st floor.”
 of 5 bubbles 782gerdt, 28 Nov 2016 | Read review
“Don't face the reclamation worlk all the way to Central”
 of 5 bubbles dvillax, 23 Nov 2016 | Read review
“Club floor has an amazing lounge!”
 of 5 bubbles mark07871, 23 Nov 2016 | Read review
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