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Island Shangri-La Hong Kong

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#12 of 712 Hotels in Hong Kong
Certificate of Excellence
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Island Shangri-La Hong Kong
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1,901 Reviews from our TripAdvisor Community

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Showing 1,470: English reviews
Sydney, Australia
Reviewed 7 October 2014

The service was of the highest quality. Every staff member was worthy of praise for outstanding service. Our Horizon Club Harbour view room was so good that we could have spent our time simply taking in the sights from the room.

Review collected in partnership with shangri-la.com
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Helpful?
Thank Phillip M
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear Phillip M, Thank you for sharing your experience at our hotel. We are delighted that you have enjoyed your stay and the fantastic view from your Horizon Harbour View Room. It is indeed our pleasure to take care of you and we look forward to welcoming you back to our hotel soon. Best regards, Franz Donhauser General Manager

Melbourne, Australia
Reviewed 7 October 2014 via mobile

This is still my favourite hotel in Hong Kong. Good spot for the hill side tram up to the lookout point and also for the shopping and night life. The service is fantastic and you can walk directly to the shopping centre of one pacific place via the hotel lobby and to the MTR without having to go outside in...

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Helpful?
1Thank pauly1976
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear pauly1976, Thank you for sharing your experience at our hotel. We are delighted to know that Island Shangri-La Hong Kong is one of your favourite hotel in Hong Kong. It is indeed our pleasure to take care of you and we look forward to welcoming you back to our hotel soon. Best regards, Franz Donhauser General Manager

Riyadh, Saudi Arabia
Reviewed 6 October 2014

Sorry I have to write this and I need the the explain! Firstly I had booked a standard room but at the check in time I surprised that I got an upgrade to suite! but was it comfort? Absolutely not! hard to get sleep at night because the loud sound from air conditioner! Don't forget to bring with you ear...

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Helpful?
1Thank Thamer-Bin-Majed
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear Thamer-Bin-Majed, Thank you for taking your valuable time to post your review on Tripadvisor. Please kindly accept our sincere apologies for the disappointing experience you had during your recent stay. Rest assured that I have immediately relayed the matter to the Department Heads concerned, for their further reviews and necessary improvements. I will appreciate it if you can contact...

Kuala Lumpur, Malaysia
Reviewed 6 October 2014

Old charm with all the modern luxury: Excellent restaurants, perfect service and highly motivated staff with a service second to none, great gym and spa. Located close to the city and in walking distance of many attractions. The price of course is very high - but what's cheap anyway in Hong Kong?

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Helpful?
Thank 2014walkabout
Hong Kong, China
Reviewed 5 October 2014

Just one night at the Shangri-la. check in was smooth and the service impeccable. The rooms are massive and quite comfortable. My only complaint was with the in room dining food quality. Just not up to par with the rest of the hotel. Breakfast "bagel" was an old dried out chunk of bread, not what you expect from such a...

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Helpful?
Thank hkoperamama
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear junebugwhite, Thank you for taking your valuable time to post your review on Tripadvisor. Please kindly accept our sincere apologies for the disappointing experience you had during your recent stay. Rest assured that I have immediately relayed the matter to the Department Heads concerned, for their further reviews and necessary improvements. I was pleased to read though your kind...

Brookfield, Connecticut
Reviewed 30 September 2014 via mobile

If you like to be pampered and have every detail exactly how you like it- then this is the place. The Horizon Club rooms and service are by far the finest concierge service in the world. Associates like Windi and Peggy go the extra step to ensure your stay is pleasant and most enjoyable. I have been staying here for...

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Helpful?
Thank Luvgr8fud
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear Luvgr8fud, Thank you for sharing your experience in our hotel. We are pleased to know that you have enjoyed our Horizon Lounge, as well as our restaurants and room service. I trust that Windi and Peggy will be glad to see your compliments. It is indeed our pleasure to take care of you and we look forward to welcoming...

Zug, Switzerland
Reviewed 29 September 2014

It is a great hotel but you have to pay for it. I guess all hotels in the area are expensive but it seems like a lot of money! The bars in the hotel are really nicely done and you have a feeling of cosiness in them. The rooms are magnificent. The view I had was not great but then...

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Helpful?
Thank ArtMonti74
New York City, New York
Reviewed 29 September 2014

While not the most extravagant hotel in Hong Kong, the service is outstanding at the Island Shangri La and it is a very elegant hotel. The buffet breakfast is very good. Slightly out of the way, it is close enough to Central Hong Kong. A young woman referred to it as "old school", but it has a great health club...

Review collected in partnership with shangri-la.com
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Helpful?
Thank Richard S
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear Richard S, Thank you for sharing your experience at our hotel. We are delighted that you have enjoyed your stay and had time to use our facilities. Thank you for your kind comments about our service and restaurants. It is indeed our pleasure to take care of you and we look forward to welcoming you back to our hotel...

Zürich, Zurich, Switzerland
Reviewed 29 September 2014

We stopped over in HongKong before traveling in Yunnan, China, visiting great places such as Kunming and Lijiang. Then back to HK for business meetings, same hotel, this time on business, great services, worth every dollar.

Review collected in partnership with shangri-la.com
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Thank Hansueli M
Malaysia
Reviewed 29 September 2014

The location of the hotel near Admiralty MRT station makes it a good location for most business travellers. We stayed there for 3 nights and noticed that we were literally the only guests with young children. The hotel lobby area is well maintained and looks quite opulent. We opted for a room with the harbour view and the view was...

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Helpful?
Thank Stayoshi
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear staryoshi, Thank you for sharing your experience at our hotel. We are delighted that you have enjoyed your stay and had time to use our facilities. The complimentary cookies and milk are our standard turn down amenities for our young guests, we are pleased to know that your kids have enjoyed it. It is indeed our pleasure to take...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Island Shangri-La Hong Kong is a welcoming luxury hotel in the heart of the city. It soars 56 floors above Hong Kong's most prestigious shopping, cultural and business addresses, with memorable views of the Peak and Victoria Harbour. ... more   less 

Additional Information about Island Shangri-La Hong Kong

Address: Supreme Court Road, Hong Kong, China
Region: China > Hong Kong
Price Range: €361 - €704 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Island Shangri-La Hong Kong 5*
Number of rooms: 565
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Shangri-La Hotels and Resorts, Hotels.com, Agoda, Ctrip TA, Travelocity, Cheap Tickets and Jetsetter so you can book your Island Shangri-La Hong Kong reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Island Shangri La Hotel
Hotel Island Shangri La
Shangri La Hotel Hong Kong
Hotel Style:
#6 Family Hotel in Hong Kong
#7 Romantic Hotel in Hong Kong
#8 Spa Hotel in Hong Kong
#11 Business Hotel in Hong Kong
#12 Luxury Hotel in Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from Island Shangri-La Hong Kong staff and other travellers.
7 questions
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Questions? Get answers from Island Shangri-La Hong Kong staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“For the Club, Peak View rooms also offer good views.”
 of 5 bubbles jcbdigger, 14 Feb 2017 | Read review
“Overlooking the harbour on higher floor”
 of 5 bubbles MiriamWood, 7 Feb 2017 | Read review
“high floor”
 of 5 bubbles jeankim2005, 3 Feb 2017 | Read review
“Large room with great location”
 of 5 bubbles eenanz, 17 Jan 2017 | Read review
“Definitely upgrade to the Horizon Club.”
  • Deluxe Harbour View
  • Photo includes our daily fruit and welcome tea.
  • Evening view from the Deluxe Harbour View room
 of 5 bubbles moni_belle, 12 Jan 2017 | Read review
5 of 5