This morning, me and my family went down to the lobby because yesterday it sent us a message:From tomorrow we will give you breakfast for free.So we went down and the staff said’Sorry,your room don’t have the breakfast.’Then why do they sent us the message?
I recently checked into the Holiday Inn Express, Kowloon East (in Tseung Kwan O) booking a month long stay to help my Mom recover from a recent accident she had suffered. The rooms are well appointed and comfortable and it proved to be a wise choice to let my mother get some well deserved rest in some comfort. During our stay however, she suffered a couple of relapses and needed to return to hospital for a few days. The hotel management were truly exceptionally helpful during these challenging incidents, not only ensuring that her transfer to hospital and return to the hotel went smoothly, but also calling me often to enquire how she was getting on and to see if there was any further assistance required. In my opinion, the customer service and standard of guest care in this hotel is truly outstanding, and I wanted to express my sincere appreciation for the way we have been looked after here. I would highly recommend this hotel to anyone looking for a short break in Hong Kong or for a long stay in the TKO area.…
The hotel is very clean and comfortable, conveniently close to shopping mall and subway! Hotel staff meticulous and thoughtful service, cleaning staff Li Lianyou, active and diligent, smile feel very cordial, very good! Concierge staff are eager to help carry luggage, thanks very much! Great stay experience!
Spend two months here and everything was just awsome (nice location, nice guest service, good enviroments and so on), easy to reach anything you want in your trip, will definetly come back again in the future if possible.
Holiday Inn Express has a standard that you can expect. You basically can tell how would the experience like before you stay there. This property live up to the global standards with a few upside. It has several room type and some bigger rooms. So if you are ihg members, your "upgrade" in this property is more than just high floor, you actually gets bigger room. The downside is that you have to go to the other building for your breakfast, where the crown plaza located. It is near, but still a bit of travel for those plan to take their breakfast and back to their sleep afterwards.
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