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Hotel ICON

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Hotel ICON
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5,350 Reviews from our TripAdvisor Community

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Showing 4,254: English reviews
London, United Kingdom
Reviewed 14 January 2016

I've stayed in a lot of good hotels, but ICON has some of the best service and attention to detail I've come across. The staff was universally friendly and helpful. The rooms was excellent, both well-designed and functional with great views. The common areas are lively, and there always seems to be something going on. The buffet in the Market...

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Helpful?
Thank Ari H
Richard_Hatter, General Manager at Hotel ICON, responded to this review

Dear Ari H, Your generous compliments on the room, common areas, buffet at The Market, and services are much appreciated. This has definitely made the team's hard work worth the effort. Thank you so much for your kind recommendation. Please do not hesitate to contact me directly should I can be of any further assistance. Sincerely General Manager Richard Hatter...

Hong Kong, China
Reviewed 14 January 2016

Room is well designed and quality built. Spectacular view of the Hong Kong harbour. Service was fantastic and warm. lighting is not enough in the living room of the suite, difficult to read in evening. I had to ask for an extra lamp.

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Helpful?
Thank johntN6050RM
Richard_Hatter, General Manager at Hotel ICON, responded to this review

Dear johntN6050RM, I am delighted to read that you have especially recognized our service as fantastic and warm. We love receiving feedback, at ICON, we never sit still and always strive to improve ourselves. I will discuss the matter mentioned with my Executive Housekeeper. Do let me know if I may personally assist with any future reservation. Sincerely General Manager...

Los Angeles, California
Reviewed 14 January 2016

Great location, great service, fairly big rooms with amazing views over the harbour. The beds were incredibly comfortable. Fab restaurant downstairs which was not old and buddy buddy like some of the hotels in Hong Kong. The breakfast buffet - well I usually am very scornful of breakfast buffets and turn my nose up at them - not this one....

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Helpful?
Thank kpotte_320363
Richard_Hatter, General Manager at Hotel ICON, responded to this review

Dear kpotte_320363, What a wonderful review! It is fantastic to know that you appreciated the room, dining at GREEN, buffet breakfast at The Market, and more importantly the service we provided. Many thanks for taking valuable time in writing us a review. Please do not hesitate to contact me directly should I can be of any further assistance. Sincerely General...

Baltimore, Maryland
Reviewed 14 January 2016

The ICON Hotel is in the same area as some top flight hotels and yet it consistently rises to the top. They have thought of absolutely everything that you need as a traveler to a different part of the world. From the free cell phone to the converter to the constantly refreshed toiletries, the service is second to none. I...

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Helpful?
Thank iwolman
Richard_Hatter, General Manager at Hotel ICON, responded to this review

Dear iwolman, It is fantastic to read that my team had made your stay with us a wonderful and comfortable one. At ICON, we love to care and we care to love. We would love to have you back in the near future. Feel free to get in touch with me directly should I can be of any further assistance....

Rheinberg, Germany
Reviewed 14 January 2016

Stylish and very high service standards. We had a great time. The food was really good selected and offers like Afternoon-Teatime or the Evening-Cocktail were really delightful. We were even provided a cell-phone for free use (Internet & Calls) in HongKong + free calls worldwide. The airport pickup service with a tesla Model S was quite nice, too ;)

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1Thank Alexandra K
Richard_Hatter, General Manager at Hotel ICON, responded to this review

Dear Alexandra K, I am so pleased to read that you had a great stay experience with us in one of our club rooms that includes exclusive benefits and privileges like what you have mentioned. I will definitely share this compliment with my team. Please do not hesitate to contact me directly should you need assistance for future reservation. Sincerely...

Phuket, Thailand
Reviewed 14 January 2016

This is definitely one of the best hotels in Kowloon area. Great staff, amazing smell in the hall and stunning harbour view. Clean, large room. They really care about clients. I'd recommend this hotel to others. Amazing location.

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Helpful?
1Thank lanarepnikova
Richard_Hatter, General Manager at Hotel ICON, responded to this review

Dear lanarepnikova, Thank you so much for your kind recommendation and for taking time in writing us a review. I am so glad to learn that you are satisfied with all aspects of your stay with us at ICON. Do let me know if I may personally assist with any future reservation. Sincerely General Manager Richard Hatter general.manager@hotel-icon.com

London, United Kingdom
Reviewed 11 January 2016 via mobile

We stayed in Hong Kong for one night only and found the icon on tripadvisor based on its great rating. It definitely lived up expectations! The hotel is on the free shuttle route if you've arrived in the city on the Airport express. It was an easy experience and process. The hotel also has its own free shuttle to take...

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Helpful?
1Thank Xavier L
Richard_Hatter, General Manager at Hotel ICON, responded to this review

Dear Xavier L, It is fantastic to read that my team has lived up to your expectations. I could not be happier to know that you appreciated the room, complimentary mini bar, Handy smartphone, outdoor heated pool, gym, and more importantly our buffet breakfast at The Market. We look forward to welcoming you back for a longer stay at ICON....

winnipeg
Reviewed 10 January 2016 via mobile

My daughter and I stayed here from Dec 23 until December 29. From check in to check out, we were provided with exceptional service, many room amenities such as free mini bar, cell phone, good size shampoo, conditioners, creams, etc. The free shuttle bus to TST station was extremely useful. Staff was incredible, very helpful. The hotel was extremely clean...

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Helpful?
Thank mommytwogirls
Richard_Hatter, General Manager at Hotel ICON, responded to this review

Dear mommytwogirls, It has been our great pleasure to have you and your daughter with us for the special occasion. Many thanks for writing us a review, especially recognized my team as incredible and helpful. I will definitely pass on your compliments to the team. Please do not hesitate to contact me directly should I can be of any further...

Reviewed 10 January 2016 via mobile

The staff and the tech make this hotel one of the best. Loved it! 1) Free mini-bar with sodas, a couple of beers, some M&Ms. It's small thing, but it just makes life easier! 2) Free mobile phone, called a 'Handy', which you take with you around the city, with free data, free calls to 25 countries, and tripadvisor, maps,...

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Helpful?
Thank Peter L
Richard_Hatter, General Manager at Hotel ICON, responded to this review

Dear Peter L, What a wonderful review! I am so pleased to learn that you enjoyed your stay with us at ICON. It is indeed very rewarding and motivating to be known as a innovative hotel. That is exactly what our mission is - to pioneer a new hotel experience. Do let me know if I may personally assist with...

Montevideo, Uruguay
Reviewed 8 January 2016 via mobile

It's great that this is a training base for those in the hospitality field at the university. Already in a great location, with great views from any room, the service is that much more better because their course grade may depend on it. Love the smart phone you can use to navigate the city or make free calls, and the...

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Helpful?
Thank In4itt
Richard_Hatter, General Manager at Hotel ICON, responded to this review

Dear In4itt, We love hearing feedback from our guest like you. Many thanks for sharing your stay experience with us. It is fantastic to read that you love the stay with us, especially Handy smartphone and complimentary mini bar we provided. Do let me know if I may personally assist with any future reservation. Sincerely General Manager Richard Hatter general.manager@hotel-icon.com

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Staying in Tsim Sha Tsui

Neighbourhood Profile
Tsim Sha Tsui
Tsim Sha Tsui is one of the major tourist and shopping areas of Hong Kong. With a high concentration of hotels, retail shops and commercial offices – it’s a busy and bustling neighbourhood that never sleeps. On the surface, Tsim Sha Tsui seems to only feature an abundant number of high-end retail stores selling designer brands and jewelry, owing to its popularity with high-budget shopping tours. However, it also contains a diverse range of attractions for the entire family. Whether taking a walk in Kowloon Park, exploring museums, going shopping or grabbing a bite to eat – Tsim Sha Tsui has something for everyone.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
A hotel unlike any other. Welcome to a different world. Hotel ICON is a unique hotel designed by celebrated architects Terence Conran, Rocco Yim and William Lim. Breathtaking open public spaces, a striking vertical garden by Patrick Blanc, a grand sweeping staircase, innovative guest rooms and three vibrant dining spaces radiate contemporary style. We offer our guests traditional Asian hospitality, with all its courteous and attentive qualities – but in a refreshingly modern, stylish and international environment. ... more   less 

Additional Information about Hotel ICON

Address: No.17 Science Museum Road, Tsim Sha Tsui East, Kowloon, Hong Kong, China
Region: China > Hong Kong > Tsim Sha Tsui
Price Range: €218 - €423 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel ICON 4.5*
Number of rooms: 262
Reservation Options:
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Hotel Style:
#2 Romantic Hotel in Hong Kong
#4 Family Hotel in Hong Kong
#4 Spa Hotel in Hong Kong
#5 Luxury Hotel in Hong Kong
#8 Business Hotel in Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from Hotel ICON staff and other travellers.
87 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“We had 22nd floor...the higher the better!!!”
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 of 5 bubbles Teetime111, 22 Mar 2017 | Read review
“All the rooms are big and spacious...but I prefer the higher floor for the night view!!”
 of 5 bubbles amandang2017, 19 Mar 2017 | Read review
“Pay a little extra for a Club Room!”
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“Club room with harbourview”
 of 5 bubbles JaneZ794, 16 Mar 2017 | Read review
5 of 5