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The Ritz-Carlton, Hong Kong

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The Ritz-Carlton, Hong Kong
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2,526 Reviews from our TripAdvisor Community

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Showing 1,903: English reviews
London
Reviewed yesterday NEW

Gosh, I don't know where to start! We just loved it! It was a special occasion so we went all out! I can’t wait to come back for another Anniversary however I will need to save another few years for it! We LOVED the lounge and if anyone is thinking of staying at The Ritz, only book with the Lounge...

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Helpful?
Thank Strawberrydaquiris
Bogota, Colombia
Reviewed yesterday NEW

Besides being modern and luxurious in its rooms, the hotel is located in a section of the ICC which is iconic amongst the Hong Kong Skyline. It counts with a tapas bar on the top floor which is mind blowing and just perfect to end up relaxed after a long shopping day most probably in Hong Kong.

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Helpful?
Thank Juan Camilo S
San Francisco, California
Reviewed yesterday NEW

TripAdvisor Review – First Draft 13/1/2017 Having stayed at other top tier hotels across the world, including other Ritz Carlton locations, this was my first at the Ritz Carlton Hong Kong; it won't be my last. Over five unforgettable days/four nights, the Ritz Carlton Hong Kong was my castle in the sky. My suite was located on floor 111. At...

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Helpful?
Thank C J
Amstelveen, The Netherlands
Reviewed 2 days ago NEW

Third time at Ritz HK. Great place to stay for business and pleasure. Club lounge is just great. All you need is there. What really counts is the people. I had the pleasure of meeting Emma van Mierlo. An example of how you would expect personal services at the level of the Ritz. Great conversation, anticipation there where needed and...

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Helpful?
Thank Harry S
Pierre P, General Manager at The Ritz-Carlton, Hong Kong, responded to this review

Dear Harry S, Thank you very much for your kind review. I am delighted to hear that you visited us again and enjoyed the Club Lounge experience. We are grateful for your patronage and our Ladies and Gentlemen put a high premium on the service and facilities provided for our esteemed guests to enjoy. Rest assured I have shared your...

Singapore, Singapore
Reviewed 2 days ago NEW

It was our first trip to Ritz Hong Kong and I lost for words to describe the service level extended to us upon landing Hkg International Airport. Upon landing, we were welcomed by the Guest Officer from Ritz who helped us to grab the taxi as we are locally fluent in their dialect. What impressed me the most when I...

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Helpful?
Thank Jaz T
Pierre P, General Manager at The Ritz-Carlton, Hong Kong, responded to this review

Dear Jaz T, Thank you very much for your fantastic review. I would like to extend my sincerest congratulations on your joyful occasion. I am pleased to hear that our Ladies and Gentlemen were able to make your anniversary celebration an unforgettable one and you highly recommend our hotel to others. At The Ritz-Carlton, we always strive for excellence and...

Malay, Philippines
Reviewed 3 days ago NEW

Every thing was fabulous.The staff were very nice , kind , and helpful. A luxurious hotel. It was our aneversery they upgraded our room to see view with a complementary cake ,flowers , and balloons. We liked it a lot and apretiate what was done .Thanks a lot .

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Helpful?
Thank geinyfer
Pierre P, General Manager at The Ritz-Carlton, Hong Kong, responded to this review

Dear geinyfer, Thank you very much for your positive review. I am thrilled to hear that you have chosen to celebrate your anniversary with us. I would like to extend my sincerest congratulations on your joyful occasion. Also, it gave me great pleasure in knowing that our Ladies and Gentlemen were able to offer you impeccable service and curate a...

Reviewed 3 days ago NEWvia mobile

Ok, the view is amazing! The service and the restaurants are good, but not amazing. The food quality from the room service was pretty bad, not like a 5 star hotel. The view is certainly 10 star worth, the hotel itself max. 4 stars.

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Helpful?
Thank Braintrust75
Pierre P, General Manager at The Ritz-Carlton, Hong Kong, responded to this review

Dear Braintrust75, Thank you for staying at The Ritz-Carlton, Hong Kong and taking the time to share your comments with us. I was glad to hear that you enjoyed our view; however, I would like to apologize for the food quality of room service which didn’t meet your expectations. I have personally shared your comment with our room service culinary...

Reviewed 4 days ago NEW

My husband and I took our second trip to Hong Kong this January and decided to stay at the Ritz to be close to the Kowloon station. We chose the Club floor as we like the convenience of the lounge. Our flight was 5 hours late and we got in around midnight. We had an easy check in and a...

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Helpful?
Thank Sallie H
Pierre P, General Manager at The Ritz-Carlton, Hong Kong, responded to this review

Dear Sallie H, Thank you very much for your brilliant review. I am thrilled to hear that our Ladies and Gentlemen were able to curate a positive impression on your stay and you would like to stay with us again in the future. The Club Lounge is part of our commitment to always delight our guests with the finest personal...

Boston, Massachusetts
Reviewed 4 days ago NEW

First of all, any opportunity to stay in a hotel on the hundredth floor of anything is an experience unto itself. Add to that a very welcoming and hospitable front desk and a lavish club lounge and there’s not much left to complain about. The rooms (we were on 108) are spacious and well appointed. Getting from the entrance to...

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Helpful?
Thank Nefo
Pierre P, General Manager at The Ritz-Carlton, Hong Kong, responded to this review

Dear Nefo, Thank you very much for your positive review. I am pleased to hear that you enjoyed our hospitality as well as the Club Lounge experience. Our Ladies and Gentlemen pledge to provide the finest service and facilities for our guests to enjoy. Furthermore, The Ritz-Carlton, Hong Kong is actually located right above Airport Express, Metro and the bus...

Wilmington, NC
Reviewed 4 days ago NEW

I recently made a trip thru New Zealand & Australia with wife and 11 year old son. The trip was spectacular with so many highlights I really wanted to conclude it on a high note. I considered several premium hotels in Hong Kong but eventually settled for Ritz Carlton due to their view of the harbor. Prior to arrival I...

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Helpful?
1Thank Gordondd9
Pierre P, General Manager at The Ritz-Carlton, Hong Kong, responded to this review

Dear Gordondd9, Thank you very much for your generous review. I am delighted to hear that our Ladies and Gentlemen were able to curate an unforgettable experience for your family trip and you enjoyed the Club Lounge so much. We always strive for excellence and never compromise our service standard. Rest assured I have shared your kind words with Charles...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Hot Tub
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Occupying floors 102 to 118 of the International Commerce Centre in Kowloon, The Ritz-Carlton, Hong Kong is the highest hotel in the world. The hotel's 312 guestrooms all offer spectacular city and harbour views. With six dining venues including the state-of-the-art Michelin-starred Italian restaurant, Tosca; two-star Michelin Chinese restaurant, Tin Lung Heen; The Lounge and Bar, which features an international all-day dining menu; and Cafe 103, which serves signature chocolate afternoon tea. The rooftop bar, Ozone, is truly a stunning venue at 490 meters above sea level. For those wishing to relax and indulge, The Ritz-Carlton Spa by ESPA located on the 116th floor features nine deluxe treatment rooms and two couple's suites, redefining the urban spa experience in the city and across Asia. The hotel features a fully equipped fitness center and an indoor pool on the 118th floor with a 28m x 7m LED screen on the ceiling, as well as one of the largest ballrooms in the city at 870sqm. Complemented by an additional four meeting rooms, the ballroom has become the major social venue for Hong Kong and has set the benchmark for events in the region. ... more   less 

Additional Information about The Ritz-Carlton, Hong Kong

Address: International Commerce Center, No.1 Austin Road West, Kowloon, Hong Kong, China
Region: China > Hong Kong > West Kowloon
Price Range: €393 - €574 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Hong Kong 5*
Number of rooms: 312
Reservation Options:
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Also Known As:
The Ritz Carlton Hong Kong Hotel Hong Kong
Hotel Style:
#2 Spa Hotel in Hong Kong
#3 Luxury Hotel in Hong Kong
#3 Business Hotel in Hong Kong
#3 Family Hotel in Hong Kong
#3 Romantic Hotel in Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Hong Kong staff and other travellers.
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Questions? Get answers from The Ritz-Carlton, Hong Kong staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get the corner room and pay extra for the Lounge - just amazing!”
 of 5 bubbles Strawberrydaquiris, 19 Jan 2017 | Read review
“if you are able to pay a little extra for the riverside view, it is worth every penny.”
 of 5 bubbles juancamilos2017, 19 Jan 2017 | Read review
“House Keeping! Call them when you arrive, say hello. Give them a gratuity, they work really hard. They'll make any room the best room.”
 of 5 bubbles cjJ6249TJ, 19 Jan 2017 | Read review
“Room facing harbour view”
 of 5 bubbles 869jazt, 18 Jan 2017 | Read review
“The harbor views and club level is worth the extra $”
 of 5 bubbles Nefo, 16 Jan 2017 | Read review
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