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No.1 Yuen Hong Street, Shatin, Hong Kong China
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Traveller (686)
Room & Suite (147)
Dining (50)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 23/10/19 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 23/10/19 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#28 of 802 in Hong Kong
Location
Cleanliness
Service
Value
Travellers' Choice
ALVA HOTEL BY ROYAL is a new premium hotel with 618 rooms. It is highly accessible and within a 30 to 40-minute drive of Tsim Sha Tsui, Central and Hong Kong International Airport. The hotel offers guest-centric technology, innovative dining and accessible luxury with a modern lifestyle hospitality concept designed specifically for city-explorers.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Children Activities (Kid / Family Friendly)
Free shuttle or taxi services
Business Centre with Internet Access
Wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary tea
Airport transportation
Shuttle bus service
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Doorperson
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Room service
Safe
Coffee / tea maker
Minibar
Telephone
Wardrobe / wardrobe
Clothes rack
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
Chinese

Location

Full view
57Somewhat walkable
Grade: 57 out of 100
27Restaurantswithin 1 km
2Attractionswithin 1 km
Contact
No.1 Yuen Hong Street, Shatin, Hong Kong China
Name/address in local language
Getting there
Hong Kong Intl Airport31 kmSee all flights
Shenzhen Airport50 kmSee all flights
Shek MunMass Transit Railway (MTR)6 min
City OneMass Transit Railway (MTR)7 min
See all nearby hotels
362Reviews1Q+A26Room tips
Traveller rating
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M. Fung wrote a review 16 May
2 contributions
本身係月租客, 已經住上一段日子, 早前因疫情關係房間要有調配, 幸得酒店員工的充分協調及幫忙…… 其實已經覺得整體員工都有水準, 但真的要特別多謝 "調遷" 期間提出超水準服務的職員: Fiona & Coco ~ 多謝你哋幫我解決轉房的瑣碎事項. Bobo ~ 你真的很貼心及快捷……安排有關房間用品轉換, 每一樣都跟得很好. Jackie (call ctr) ~ 每次幫我轉駁電話都感受到她既有禮殷勤及有朝氣. Ken ~ 多謝你幫我搬運散多行李, 我都覺得不好意思, 但你總是有禮貌的說沒問題, 應份的. 總覺得Alva 的 team work 很好, Housekeeping (Bobo, Wing, Zoe), Front desk (Chloe, Wuby, Angus, Alva.... 全部都好有禮貌, 尤其是Chloe ~ 多謝你細心聆聽及解答我呢個每事問嘅租客). From Ms. Cheung
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Date of stay: May 2022
Cleanliness
Service
Sleep Quality
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Response from Sammy Yip, Other at Alva Hotel by Royal
Responded 2 days ago
尊敬的M. Fung/Ms. Cheung 感謝閣下選擇帝逸酒店作為長期住宿的居停。您的五星評價就是我們提供優質住宿環境和服務的最好回報, 我們當不會自滿, 繼續努力, 為每一位客人締造愉快的的住宿體驗。 感謝您對於我們服務品質的讚美!特別是對前堂部、銷售部、房務部、call centre及禮賓部仝人的鼓勵,我們十分高興並會和所有同事分享, 希望每一位帝逸酒店員工都以他們作為榜樣以誠待客,贏得客人的芳心。 再次感謝您對我們的支持!讓我們為您提供更貼心的服務。 順祝安康! 葉家健 帝逸酒店營運總監
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chan t wrote a review 13 May
1 contribution
The stay was perfect. The staff were genuinely friendly and thoughtful. I want to give a shout out to the FO Kiu and Amy at the Health Club. Their dedicated services and heart warming welcome are very much appreciated. Many thanks!!!! Definitely will we return for a second trip.
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Date of stay: May 2022Trip type: Travelled
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Response from Sammy Yip, Other at Alva Hotel by Royal
Responded 3 days ago
Dear chan t Thank you for your recent stat at ALVA HOTEL BY ROYAL, it is great to learn that you had flawless journey. Your commendation to front desk Kiu and Health Club Amy is appreciated, we are so proud that they had delivered dedicated service and heart warming service to our valuable guest. Your kind words to our professional and friendly team is a great encouragement, we will keep this us to impress all our guest. Thank you very much again and we look forward to welcoming you back to our hotel soon. Sincerely, Sammy Yip Director of Operations
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Zojai wrote a review 9 May
1 contribution
I was delighted to have a warm greeting from the Front Desk lady, Fiona, who was friendly and efficient that completed the check in within 3mins. When I was confused to read the health declaration, Fiona explained about it thoroughly. Lady, Mandy who collected my room keys proactively when I was searching for the check out queue upon check out, also played a key role in enhancing my stay experience. Thank you for the hospitality you showed me.
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Date of stay: May 2022Trip type: Travelled
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Response from Sammy Yip, Other at Alva Hotel by Royal
Responded 6 days ago
Dear Zojai Thank you very much for taking the time to share your experience and lovely photo with us online and the TripAdvisor community. I was delighted to read that numerous touchpoints from the beginning of your stay until departure left such a memorable impression! We do our utmost to ensure our guests have a wonderful experience which our team has achieved it. Our front office staff including Fiona Chan our Senior Guest Experience Manager and Mandy our Front Desk Manager devoted themselves in serving all guests. Your kind compliment is the greatest encouragement to all of us. We all look forward to your return again and again. Please visit our official website to discover the best offer. Sincerely, Sammy Yip Director of Operations ALVA HOTEL BY ROYAL
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kenji wrote a review 7 May
Hong Kong, China4 contributions1 helpful vote
That’s the 4th times that I stayed at Alva in a year, everytimes was like a surprised, surprisingly good! This time we celebrated our wedding anniversary with the kids, the senior manager Fiona had contacted me via email regarding the arrangement for the anniversary as well as the setting for the kids, since she was off the day we checked in, a duty manager Derek had a very warm welcome to us and told us about the arrangement! The staff make me feel very welcome for my every stays! They had upgrade me to the suite which same as the stayed I had the very first time here, everything were just getting better as they even offered microwave and one extra little freezer for us! And of course the very nice decoration for our anniversary! The pool was excellent as usual and the free bike ride was always a plus! Checked out process was smooth and the senior manager Fiona even had a warm farewell with us during check out! I would say that this hotel even is not a 5 stars, but the services and amenities are definitely a 6 stars! We would definitely come back for other occasions!
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Date of stay: May 2022Trip type: Travelled
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Response from Sammy Yip, Other at Alva Hotel by Royal
Responded 1 week ago
Dear kenji Thank you very much for your repeated patronage and spending your anniversary celebrations in ALVA HOTEL BY ROYAL. Your review and photos are encouraging. We are overjoyed that all our gestures and decorations impressed you and made your stay enjoyable and memorable. The merit goes to our service team, who delivered extraordinarily friendly, helpful and top-notch service. Rest assured your compliment to Fiona and Derek will be shared with our staff. They will be thrilled to learn that our guest like you recognizes their efforts. Needless to say, we all look forward to your return again and again. Please visit our official website to discover the best offer. Sincerely, Sammy Yip Director of Operations ALVA HOTEL BY ROYAL
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ETNN9099 wrote a review 3 May
London, United Kingdom564 contributions173 helpful votes
The check in service was not done well and professional. When I arrived the hotel I told the receptionist I would like to have KB. She told me the room is not ready but twin beds is available. I replied her I don’t mind to wait until 1500 to pick up. When I back to reception counter again, the man given me the room but did not mention the room bedding so I expected they done and the staff also not reconfirm to me. When I entered the room, I’m so surprised the room is TWIN bed room. Are you kidding me? I’m waiting for 20 minutes but at the end they arrange like this. I immediately to go down and I ask them to arrange. However the staff did not apologize and told me the twin beds is upgrade to me. Come on I just need KB only. I’m very disappointed their service. Beside the official check out time at 1100 is too early whether than most of the hotel in HK. Additionally the semi buffet is fine but the WiFi connection is weak to connect many times. The authorization still pending in my account more than 10 days still not released. The hotel should follow up the cancellation of the guest. Although just a small amount to hold but I don’t think they did follow as other hotels they will complete within few days
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Date of stay: April 2022Trip type: Travelled
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Response from Sammy Yip, Other at Alva Hotel by Royal
Responded 2 weeks ago
Dear ETNN9099 Thank you very much for taking the time to share your feedback on TripAdvisor regarding your recent experience at ALVA HOTEL BY ROYAL. We are concerned to learn about your experience, which was less than satisfactory. Please allow us to extend our apology on behalf of the staff for the shortcomings in our check in service and room assignment. Please rest assured your feedback has been shared with our Front Office teams to ensure we always orchestrate a pleasant experience for our guests with attention to details, warmth and personal touch. Thank you once again for sharing with us your review, as it is only through such valuable comments that we can improve our standard of service. Despite the issues during your last visit, we hope you would give us the opportunity to welcome you back for an enjoyable experience. Sincerely, Sammy Yip Director of Operations ALVA HOTEL BY ROYAL
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Lee wrote a review Apr 2022
1 contribution
+1
It was an excellent and wonderful birthday vacation. Highly recommend couples to do a staycation (plus the must-try delicious buffet at Alva House and bike riding experience) The view from the hotel room is amazing! We enjoy very much the view of the river side and mountain. The suite that we got upgraded was huge. Love the spacious living room with TV ( has movie channel ~). Modern design of the bathroom with good water pressure. Mini bar is included. The washing machine (with drying function) and the cleaning powder absolutely help! We were lucky enough to get the bikes in the last minute to ride along the river side. This is a very leisure activity that I would suggest couples or families with kids to do. You can either do it in the bike riding park just opposite to the hotel. Or you can ride all the way to Tai Wai and Tai Po if you start earlier in the afternoon. The hotel also has other facilities like the swimming pool and gym room. Don’t forget to drop by the garden at 3/f, a pet friendly garden to chill out. The Alva house buffet is REMARKABLE. Finally we got to try after seeing a lot of good reviews /comment online. Wide varieties of seafood (oyster , crab , mussel, sashimi, etc), cooked food (foie gras)and dessert!! Although the restaurant was full house, you can still get the oyster in SUPER short time. That’s what I only concern ;). And they got some homemade gelato (lobster taste is fun to try). I think it provides good balance between seafood and cooked food. Anyway, my boyfriend and I enjoyed very much the buffet. And OpenRice offers the 20%discount off during our stay period. Last but not least, the hotel staff are super nice and helpful. They help me to check the Alva house buffet availability when I wrote them an email for assistance. I am a last minutes fighter to arrange the birthday dinner but failed to got online reservations. The staff does not only help to get the seats but also gave us a surprise by upgrading the room with a lovely bday banner deco. So sweet!! The overall experience is perfect and wonderful (it would be even more perfect if the bed can be bigger, haha) . I would definitely come back again for staycation.
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Date of stay: April 2022Trip type: Travelled
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Response from Sammy Yip, Other at Alva Hotel by Royal
Responded 2 weeks ago
Dear Lee Thank you dearly for the 5-star rating and for sharing such a wonderful review after your recent birthday stay at ALVA HOTEL BY ROYAL. We are so glad that you have a good experience in our facilities and restaurant. The merit goes to our service team, who deliver extraordinarily friendly, helpful and top-notch service and food. Your kind words to our professional and friendly team is also a great encouragement, we will keep this us to impress all our guest. Thank you very much again and we look forward to welcoming you back to our hotel soon. Sincerely, Sammy Yip Director of Operations
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Japes wrote a review Apr 2022
Hong Kong, China38 contributions15 helpful votes
+1
Second time staying in this hotel, still the same as my first time experience! Efficient services and very clean rooms. This trip, I booked with breakfast buffet (from 7 am - 10 am) and I loved it! Ample choices for breakfast ranging from Chinese to Western cuisine; the basics that you need to have for breakfast are there! I must say, for this trip I looked more into small details and noticed that they actually install their carpets in their elevators when it rains! Usually, it’s just a normal marble flooring, since it rained this morning, they added carpets which is very thoughtful for guests in my opinion :) . Moreover, I roamed around the lobby just to observe the architectural design and facilities that they have, they have various vending machine that you can buy snacks from , even rapid test kits! They’re pretty affordable! Lobby’s high ceiling with lots of earth-themed colours and plants, thought they were simple but with style Special thanks to Daniel from front desk for the smooth and nice check-in, got a complimentary room upgrade by the river-side, I had a very comfortable stay! Definitely coming back again!
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Date of stay: April 2022Trip type: Travelled
Room Tip: If you want to rent their complimentary bicycles for rental, make sure to bring credit card or...
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Response from Sammy Yip, Other at Alva Hotel by Royal
Responded 2 weeks ago
Dear Japes Thank you very much for your repeated patronage to ALVA HOTEL BY ROYAL. It is indeed our pleasure to receive such a detailed five-star review. ALVA HOTEL BY ROYAL is a hotel in a unique riverside location in Shatin. With lush green surroundings and smart user-friendly technology for guests’ comfort and wellness, ALVA invites modern travellers to explore a hidden gem in Hong Kong and experience a travel journey replete with relaxation and discovery. The front desk team including Daniel will be overjoyed to hear your comments! We shall keep this up and assure your next stay will be an impressive one. Thank you very much again and we look forward to welcoming you third time and more to our hotel soon. Sincerely, Sammy Yip Director of Operations
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ST wrote a review Apr 2022
Hong Kong, China1 contribution
Me and my boyfriend chose Alva for anniversary celebration❤️ What a lovely experience for us! Been upgraded to the river apartment, cozy room plus nice view!! Tried the in-room fitness bike, that’s good for me no need to step outside my room for exercise and without put on mask😮‍💨 Many thanks to all staffs❤️caring, friendly and professional!! Especially staffs from reception, they solved my problem efficiently and shown me how professional are they.
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Date of stay: April 2022Trip type: Travelled
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Response from Sammy Yip, Other at Alva Hotel by Royal
Responded 2 weeks ago
Dear ST Thank you for your recent stay at ALVA HOTEL BY ROYAL and the lovely review with photos. We are so glad that we have made your anniversary celebration stay delightful. Apart from our modern and cozy accommodation, our reception staff members devoted themselves in serving all guests, we are so proud that we did not disappoint you. Thanks again for your kind words. We look forward to welcoming you in the not distant future, please visit our website to explore the great value staycation package. Sincerely, Sammy Yip Director of Operations ALVA HOTEL BY ROYAL
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Tiffany Siu wrote a review Apr 2022
2 contributions
It was the second time I had stayed in ALVA. The staff is very polite, especially the front desk staff, Derek Ma, who is friendly and helpful during check-in. I originally wanted a room with a queen bed and accidentally booked a room with two single beds. I knew a queen bed room booking was almost full on the day, but he solved the problem and surprisingly upgraded the room. I truly appreciated it. Thank you! The hotel room is spacious, clean, and cozy. Overall, this was a pleasant stay.
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Date of stay: April 2022Trip type: Travelled
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Response from Sammy Yip, Other at Alva Hotel by Royal
Responded 3 weeks ago
Dear Tiffany Siu It is our pleasure to have you staying with ALVA HOTEL BY ROYAL and for taking the time to write such a generous review ! Thank you very much for your kind words. Comfortable facilities and spacious accommodation are our well-known features. Surely ALVA HOTEL is the greatest choices for a staycation or long-term rental. Derek Ma our Duty Manager has always strived for service excellence. It is our pleasure to learn that he handled your situation professionally. We look forward to welcoming you back to ALVA HOTEL BY ROYAL very soon! Sincerely, Sammy Yip Director of Operations ALVA HOTEL BY ROYAL
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Culture31739911721 wrote a review Apr 2022
1 contribution2 helpful votes
+1
First of all, we thank you for the perfect service of ALVA HOTEL BY ROYAL and providing macarons tower in a special decorating upgrade room, which give us a deep impression for everything you done. Here, we specially thanks you and your team, and sends the best regards and the most sincere gratitude to all of you. At the same time, we specially thank an outstanding employee Derek Ma whom gave the most cooperation during the communication.
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Date of stay: April 2022Trip type: Travelled
2 Helpful votes
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Response from Sammy Yip, Other at Alva Hotel by Royal
Responded 3 weeks ago
Dear Culture31739911721 Thank you very much for your comment with lovely photos after your recent stay at ALVA HOTEL BY ROYAL. We are very pleased to learn that you had an enjoyable and impressive experience with us. The front desk team including Derek Ma, our Duty Manager will be overjoyed to hear your comments about them for the arrangement! We shall keep this up and assure your next stay will be an impressive one. Thank you very much again and we look forward to welcoming you back to our hotel soon. Sincerely, Sammy Yip Director of Operations
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PRICE RANGE
US$56 - US$98 (Based on Average Rates for a Standard Room)
LOCATION
ChinaHong KongSha Tin / New Territories
NUMBER OF ROOMS
618
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Frequently Asked Questions about Alva Hotel by Royal
Which popular attractions are close to Alva Hotel by Royal?
Nearby attractions include Kings Wing Plaza (0.5 km) and Fortune City One (0.5 km).
What are some of the property amenities at Alva Hotel by Royal?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Alva Hotel by Royal?
Top room amenities include a minibar, air conditioning, and blackout curtains.
What food & drink options are available at Alva Hotel by Royal?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Alva Hotel by Royal?
Conveniently located restaurants include MoMo Cafe, LEVELthirty Lounge & Bar, and Fairwood.
Are there opportunities to exercise at Alva Hotel by Royal?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Alva Hotel by Royal have an airport shuttle?
Yes, Alva Hotel by Royal offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Alva Hotel by Royal have airport transportation?
Yes, Alva Hotel by Royal offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Alva Hotel by Royal?
Yes, dry cleaning and laundry service are offered to guests.
Does Alva Hotel by Royal offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Alva Hotel by Royal?
Many travellers enjoy visiting Sik Sik Yuen Wong Tai Sin Temple (4.8 km), Che Kung Temple (2.9 km), and Tsang Tai Uk (2.1 km).