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The Upper House

Travellers' Choice award winner
04/06/2017 05/06/2017
1 room 2 adults 0 children
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2,126 Reviews from our TripAdvisor Community

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Showing 1,854: English reviews
Paris, France
Reviewed 26 May 2016 via mobile

Great style, outstanding service, fabulous rooms, and gorgeous food (maybe with the exception of the orange marmalade?!?). Far away from the tacky luxury of certain chains and in keeping with its time, ahead of the grande dames of HK. And in the end Pacific Place is so Central ;)

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Helpful?
Thank BRB-from-Paris
Marcel T, General Manager at The Upper House, responded to this review

Thank you for your reivew to thetTripadvisor.com community and your generous words about our “House”! We are glad to hear you enjoyed the rooms, service, as well as the food! You kind words are greatly appreciated. Please do let us know when you next plan to return to Hong Kong, we will be happy to assist you with any bookings...

Reviewed 25 May 2016 via mobile

Probably my best hotel experience of my lifetime. Beautiful rooms, great courteous service. Wonderful breakfasts and dinners at Cafe Grey Deluxe. Perfect location right across from Admiralty subway stop and elegant Pacific Place shopping mall.

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Helpful?
Thank RButkin
Marcel T, General Manager at The Upper House, responded to this review

Thank you for your lovely review! We so much appreciate you taking the time to write about your experience. We are so glad to read that you have enjoyed the room as well as your dining experience at Café Gray Deluxe. Please do let us know when your travels bring you back to Hong Kong - we look forward to...

Apo
Reviewed 25 May 2016 via mobile

Where to start? Everything about this hotel is first rate- the rooms are modern, very comfortable and well wired, including with surround sound, the views are incredible, the food at Cafe Gray is very good- breakfast there on the 49th floor is an experience in itself and dinner is even better, the location in Central is close to everything in...

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Helpful?
2Thank Horst L
Marcel T, General Manager at The Upper House, responded to this review

We are so glad to read this wonderful, glowing review! Thank you for sharing it here. While we are glad to know you enjoyed the rooms and Cafe Gray Deluxe, we are most pleased to know Audrey and Max were able to make your stay here a most memorable one. Should your travels bring you back to Hong Kong, please...

Madrid, Spain
Reviewed 25 May 2016 via mobile

This hotel is awesome. Cafe Grey is the best bar and restaurant in town and the views are incredible. And very personalised service. They even offered to order something on a Chinese site for delivery since I didn't have time to get to the market. My only disappointment was arriving after George Clooney had checked out!

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Helpful?
Thank Susan D
Marcel T, General Manager at The Upper House, responded to this review

Thank you so much for sharing your experience here with the tripadvisor.com community! We are so glad to know you enjoyed your time here - from Cafe Gray Deluxe to the personalised service! Next time we will better try to coordinate your stay with Mr Clooney's! Please do let us know if we may assist with any future plans here,...

Milan, Italy
Reviewed 24 May 2016

A warm welcome for a special stay ( too short ! ) Restaurant very good at any time ; rooms very well designed for privacy and comfort ; Doorman very efficient in a difficult city like HK ( taxi when is raining!!! ) We want to come back !

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Helpful?
Thank gpking2016
Marcel T, General Manager at The Upper House, responded to this review

Thank you for taking the time to share your experience at our 'House' with the like-minded travelers here. We are so glad to read you consider us your 'home in HK' - a praise that is truly appreciated! We, too, look forward to your return! Please do let us know when your next travel plans are made, and we will...

Geneva, Switzerland
Reviewed 24 May 2016

A new hotel for a stay which I did in April 2016.Service, reactivity & kindness at its best How to reinvent the asian legendary quality of service...As an added value, the possibility to hire bikes which is a unique experience in Hong Kong

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Helpful?
Thank jmpontroue
Marcel T, General Manager at The Upper House, responded to this review

Thank you for sharing your experience with the tripadvisor.com community! We are pleased to know you found your first stay with us a memorable and impressionable one, and you enjoyed everything from the 'spectacular' views to the 'quality of service'. Please do let us know when your travels bring you back to Hong Kong - we look forward to your...

Miami Beach, Florida
Reviewed 24 May 2016

Having been an Upper House guest for over 5 years - I am sorry it has taken me so long to write this review. The Upper House mystique starts at first contact- whether it is at the airport or at the front desk.You are always met by some one who genuinely cares and is interested in making the perfect decisions...

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Helpful?
Thank Miami-Desi
Marcel T, General Manager at The Upper House, responded to this review

Thank you so much for taking the time to share your experiences here with the tripadvisor.com community! Your continued support and patronage over the last five years is appreciated more than you know! We realize there are many places to choose from when in Hong Kong, and we are glad to know you continue to stay with us. Please do...

Taipei, Taiwan
Reviewed 23 May 2016

Everything was perfect! Great place with wonderful view. Although we stayed one night only, we did enjoy it. Definitely will go back if we visit Hong Kong again. Small details make different. The hot milk & biscuits warm our heart. Thanks Peggy for assist us in booking restaurant.. We had a good time!

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Helpful?
Thank evelynlin0428
Marcel T, General Manager at The Upper House, responded to this review

Thank you for sharing your thoughts with the tripadvisor.com community! We are pleased to know your time here was 'perfect' and memorable, even with a short stay. Thank you, as well, for your kind words to Peggy! Please do let us know when we may assist with future arrangements here - we look forward to seeing you again! Sincerely, Marcel...

Hong Kong, China
Reviewed 21 May 2016 via mobile

What an amazing meal we had this evening! Delicious food and faultless service! A huge thank you to Roman for booking and overseeing the evening, to Leo for choosing the most delicious wines, to Eric Law for looking after our table and Eric Räty for cooking the most fantastic food! We can't thank you enough and we can't wait to...

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Helpful?
Thank MS9090
Marcel T, General Manager at The Upper House, responded to this review

Thank you for sharing your dining experience at Cafe Gray Deluxe with the tripadvisor.com community! We are pleased to know your evening was 'amazing' and you were well looked after by Roman, Eric Law and Chef Eric Raty! Please do let us know when we can assist with booking another reservation! Sincerely, Marcel Thoma General Manager The Upper House Hong...

Reviewed 21 May 2016

Thank you to all the staff at the Upper House for making our stay a memorable one. Special thanks to Peggy, Audrey, Dani and Michelle for all their help!!! The bay view room are incredible, full of gadgets and details and a magnificent view. I will definitely stay there when I go back to Hong Kong.

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Helpful?
Thank AlvaroCepeda
Marcel T, General Manager at The Upper House, responded to this review

Many thanks for taking the time to share your thoughts with like-minded travelers on tripadvisor.com! We are so glad to know your stay here was a 'memorable one'. Your kind words have since been shared with Peggy, Audrey, Dani and Michelle, much to their delight. Should your travels bring you back to Hong Kong, or any other location with Swire...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Babysitting
Official Description (provided by the hotel)
The Upper House is a highly individualized small luxury hotel designed by Hong Kong architect Andre Fu. The hotel’s 117 rooms (including 21 suites and 2 penthouses) start at 730sq ft – the largest in Hong Kong. They feature wonderfully spacious bathrooms and dressing areas, and offer either scenic harbour or island views. Calming and contemporary, the rooms are designed to provide a sense of relaxation, warmth and understated luxury. ... more   less 

Additional Information about The Upper House

Address: Pacific Place, 88 Queensway, Hong Kong, China
Region: China > Hong Kong > Admiralty
Price Range: €443 - €680 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Upper House 5*
Number of rooms: 117
Reservation Options:
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Also Known As:
The Upper House Hotel Hong Kong
Hotel Style:
#1 Business Hotel in Hong Kong
#1 Romantic Hotel in Hong Kong
#1 Luxury Hotel in Hong Kong
#2 Family Hotel in Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from The Upper House staff and other travellers.
8 questions
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Questions? Get answers from The Upper House staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Views of the Mountain/City are just as good as Harbour. You can't choose a bad room.”
NessC289, 11 May 2017 | Read review
“Both views of the Harbour and The Mountains are awesome!”
EtrokCanberra, 9 May 2017 | Read review
“We loved facing the greenery in the park”
hotelslippers, 8 May 2017 | Read review
“Every room is fantastic!”
nandg_2011, 4 May 2017 | Read review
“Suite 4409 is amazing!”
Carrie4409, 29 Apr 2017 | Read review
5 of 5
Booking.com
US$635* /night
View Deal
CancelonUS$634
Preferred HotelsUS$636
HotelQuicklyUS$630
*Disclaimer
Prices are for 1 room, 2 adults
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