Stayed here for about a week in April. A great choice especially given the lower price it is charging now. Rooms are spacious (by HK standard) and clean, service prompt and courteous, and location just great with access to the subway in the building. The hotel is also connected to a small shopping mall, which made it easy for lunch. The lounge provides decent dinner and several choices of wine in the evening. Overall a great stay and I would be happy to book again.
I have just checked out today from the Hotel and needless to say I feel spoiled. I was clumsy and I have forgotten to bring my chargers and a front office colleague, Christina who assisted me with the check in process took ownership and initiative by suggesting to send the cables to my room and taking further steps after hearing my conversation with my friends who came along for the staycation. She was also very friendly throughout my stay and took ownership to make my staycation a delightful one. Well done to the guest service team also for the kind assistance! The room was really nice as well so I will definitely revisit sometimes soon!
Very enjoyable stay in a well-appointed room with a nice big bathtub , along with another connecting room next door. Thanks Hyatt Regency … Highly recommend this Suite for Family or medium size group staycation . Good food choices and shops in the podium mall , easy access to subway station.
I stayed at this hotel for seven nights and everything was expected with Hyatt’s quality. The room was clean and new. The shower was installed with two shower heads. Also, the room was very quiet most of the time and I had a partial harbor view. I would love to stay with this hotel during my next visit.
Everything is ok except they cannot meet their 3pm check in commitment. Went to hotel earlier to provide check in information (~1pm), was told room should be ready by 3pm. Back at slightly after 3pm and was told to wait in the lobby until room is ready. Was past 3:30pm when the room became available. Not particularly reassuring. Otherwise, the room and service is as expected for a hotel of this level and price.
The room is not properly cleaned. Still offer leftover toothpaste from previous customers. When reported to the staff, the front desk manager still think it is only a minor mistake, attitude is rude and arrogant. Hygiene and safety is most important during Covid. This hotel cannot meet the most basic expectation
We checked in Hyatt Regency on April 21, 2022 and stayed for 8 nights. The front desk staff was helpful. All the staff and workers in Hyatt regency K11 mall exhibited professionalism and offered assistance all the time. Our room cleaner - Moon was helpful and get us extra towel right away. The location is perfect with MTR close by. The room was clean and the bed was comfortable. Even the staff - Thor , helping us with the luggage was thoughtful to order a mega taxi for us to go to airport as we have 5 pieces of luggage . Overall, we love this hotel and the management did a wonderful job to employ a professional team of staff. We will definitely return to Hyatt Regency at K11 mall next time.
Went with family to visit relatives. Hyatt location is near major transportations and also landmarks. Staff were good and helpful to give suggestions and check in was very fast. I would suggest this Hyatt cause it above a nice mall too and above the major city wide transportation the MTR
Staffs Service : Excellent( come and stay, u can feel it) Cleanliness: Very Good (above average) Price: Reasonable $$$ Room: city view and harbour view are good view( both are worth it ) The staffs are professional and nice, very good stay
I have always wanted to try the Hyatt Regency Tsim Sha Tsui, as it is directly above the MTR station and have great access to various shopping malls without worrying the weather outside. I booked the Harbour View with Club Lounge Access, 24/F, good view of the harbour, but I wish this hotel would extended to the top floor of the building. I was expecting an unobtrusive view, but learned that the hotel only goes up to the 24/F. Service, check-in was prompt and swift. Staff at the lobby are professional and friendly. Room was clean with adequate amenities. Bring your own lightening cable if you use iPhone / android, as they don’t have a permanent cable in the room. However, you could ask the service desk for help, they would be able to lend you one. Bedding and pillow are comfortable. You can request foam pillow too! The Regency Club Lounge is closed due to the current Covid19 situation, the evening drink is served at the CAFE on the L floor. Good selection of wine and spirits, but all self-served. Quite enjoyable as the location is just unbeatable.…
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