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Gateway Hotel Hong Kong

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#33 of 712 Hotels in Hong Kong
Certificate of Excellence
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Gateway Hotel Hong Kong
Gateway Hotel Hong Kong
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1,089 Reviews from our TripAdvisor Community

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Showing 770: English reviews
Toronto, Canada
Reviewed 6 days ago NEW

Excellent as expected. This is now "our hotel in Hong Kong". Great position for shopping, ferries etc. We will be back. Would highly recommend to others. Lovely beds. Very clean. Get quiet non-smoking rooms, further up tower. Hotel staff were wonderful.

Review collected in partnership with Marco Polo Hotels
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Helpful?
Thank W4049BJwilliamb
Thomas_Salg, General Manager at Gateway Hotel Hong Kong, responded to this review

Dear W4049BJwilliamb, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to be at your...

Reviewed 1 week ago

The hotel staff are always good at their job! The room is decent enough. The bathroom fixtures are quite new. Overall the hotel is very good. The location is so strategic. Problem is their lobby. It's not so nicely placed specially if you're using the airport express shuttle. Marco Polo prince and Marco Polo Hong Kong have better shuttle stop...

Review collected in partnership with Marco Polo Hotels
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Helpful?
Thank James D
Thomas_Salg, General Manager at Gateway Hotel Hong Kong, responded to this review

Dear James D, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. We sincerely apologize for falling short of your expectations, particularly with the hotel lobby location. Due to the structural constraints, we regret that this is not feasible at the moment to change the layout. However, this...

Pasig, Philippines
Reviewed 2 weeks ago

We have stayed in this hotel on several occasions in the past and were quite happy to return. Everything went fine - the complimentary use of a smartphone and free minibar (although only with a few items) were a plus. The only glitch was the poor quality of tbe queen size bed where there is a tendency to drift in...

Review collected in partnership with Marco Polo Hotels
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Helpful?
Thank aem089
Thomas_Salg, General Manager at Gateway Hotel Hong Kong, responded to this review

Dear aem089, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. We sincerely apologize for falling short of your expectations, particularly with the queen bed setting in your room during your recent visit. Rest assured that we have placed priority on the point you raised and that our...

Bangkok, Thailand
Reviewed 3 weeks ago

Great location and very nice noise insulation, so the room was quiet despite in the middle of shopping area. With five star rating, I did expect more than just a standard double bed. King size bed would fit into the room just fine and made my stay much more pleasurable. The breakfast was very good with endless choice of food,...

Review collected in partnership with Marco Polo Hotels
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Helpful?
Thank DrJit
Thomas_Salg, General Manager at Gateway Hotel Hong Kong, responded to this review

Dear DrJit, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. We apologize for not having the room category of a Superior Room with king sized bed available in our hotel. Should you wish to stay in a king bedded Premier Room in the future, kindly indicate through...

Vancouver, Washington
Reviewed 3 weeks ago

frankly I mixed up these two hotel which are Marco polo and gateway when I got here. I fancy the decor of this hotel and I think it is highly recommended for you to stay. if there is one thing that I don't really adore I would like to say if the hotel has 24hours restaurant that would be perfect....

Review collected in partnership with handy
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Helpful?
Thank akachris
Thomas_Salg, General Manager at Gateway Hotel Hong Kong, responded to this review

Dear akachris, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to be at your...

Cabanatuan City, Philippines
Reviewed 3 weeks ago

We consider Marco Polo as our Home whenever my family visit Hongkong.. am so glad that they now allow my grandsons (aged 10 and11) to the Continental Club. The staff are efficient and very accommodating. The Handyphone is a big help and wifi is fast which is so important to us! Thank you for a pleasant stay!

Review collected in partnership with Marco Polo Hotels
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Helpful?
Thank edna g
Thomas_Salg, General Manager at Gateway Hotel Hong Kong, responded to this review

Dear edna g, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to be at...

Macau, China
Reviewed 3 weeks ago via mobile

Just checked in and was amazed (not so much, I must confess) by the friendliness and professionalism of the staff! We all know first impressions are important and I got to say, I enjoyed it very much!! Room is nice, spacious and elegant. The only drawback is the view (at least from my room). Got the Continental Club and it's...

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Helpful?
Thank Pmlobo
Thomas_Salg, General Manager at Gateway Hotel Hong Kong, responded to this review

Dear Pmlobo, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to be at your...

Reviewed 4 weeks ago via mobile

I stay in this hotel for 2 nights. Just to do some shopping. This hotel is perfect location for shoppers. It is so close for everything. Talk about hotel.. Breakfast was good . There are many varieties of foods to eat. The bad thing is they do not fill food that was gone. I have to ask for it. The...

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Helpful?
Thank DrBooska H
Thomas_Salg, General Manager at Gateway Hotel Hong Kong, responded to this review

Dear DrBooska H, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. We sincerely apologize if your experience with us fell short of your expectations. Rest assured that we have placed great priority on the issues you raised, and that each one of those issues was brought to...

Sheffield
Reviewed 4 weeks ago

Perfect balance of professionalism and individual care for a business trip. The Continental Club at The Gateway is an excellent offer. A lovely environment to relax after a busy day and an ideal location to have as a base to feel safe and also explore Hong Kong. What makes the visit though are the great staff that form the Continental...

Review collected in partnership with Marco Polo Hotels
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Helpful?
Thank deep-joy
Thomas_Salg, General Manager at Gateway Hotel Hong Kong, responded to this review

Dear deep-joy, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted to receive your kind words about your service experience...

Jakarta
Reviewed 5 weeks ago via mobile

A good all round hotel. It practically has everything that you need in the room. Free minibar ( 5 cans in total: a coke, diet coke, orange juice and two beers) and 2 bottled waters (all of them get stocked daily). A nespresso machine with three free pods, ipod dock (though useless as it still uses old iphone 4 connector)...

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Helpful?
Thank gadinata
Thomas_Salg, General Manager at Gateway Hotel Hong Kong, responded to this review

Dear gadinata, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to be at your...

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Staying in Tsim Sha Tsui

Neighbourhood Profile
Tsim Sha Tsui
Tsim Sha Tsui is one of the major tourist and shopping areas of Hong Kong. With a high concentration of hotels, retail shops and commercial offices – it’s a busy and bustling neighbourhood that never sleeps. On the surface, Tsim Sha Tsui seems to only feature an abundant number of high-end retail stores selling designer brands and jewelry, owing to its popularity with high-budget shopping tours. However, it also contains a diverse range of attractions for the entire family. Whether taking a walk in Kowloon Park, exploring museums, going shopping or grabbing a bite to eat – Tsim Sha Tsui has something for everyone.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
Food & drink at the hotel
Three on Canton (Gateway Hotel)
Three on Canton (Gateway Hotel)
Cuisines: Asian, Seafood, International
Things to do
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Rising over Hong Kong's commercial and entertainment district of Kowloon is Gateway Hotel, a Marco Polo hotel. Housed in Harbour City - Hong Kong's largest shopping complex - Gateway Hotel, the ultimate in leisure accommodation and shopping experience. In September 2013, Gateway Hotel introduced a brand new 360-degree redesigned property that defined a totally innovative design concept. All 400 guestrooms and suites underwent the redesign, which won a Global Excellence award for Best Hotel by The International Interior Design Association in December 2012. The celebrated renovation also included the hotel's Continental Club Lounge and lobby, as well as the restaurant, Three on Canton and al fresco dining area, Be on Canton. The Continental Club is the epitome of sleek design, intuitive services and state-of-the-art amenities. Guests of The Continental Club can enjoy full access and exclusive benefits from the Continental Club Lounge, to include complimentary daily breakfast, afternoon refreshments and evening cocktails and butler service. Located in one of the world's culinary capitals, the hotel has created signature outlets such as Three on Canton which is the ultimate gourmet destination, with an impressively designed space of 20,000 square feet to dine, wine, lounge and network. Discover the most stylish al fresco dining terrace on Canton Road, dubbed 'Be on Canton'. Be part of a hip and happening venue that offers resort-style dining, cocktails and aperitifs served with delectable bites, or shake things up with an instant party. Wi-Fi is complimentary throughout the entire hotel. Complimentary mini-bar service in every room will be replenished daily. The essential refreshments vital to enjoying the dazzling energy of Hong Kong will be restocked daily in the free mini-bar. Enjoy your journey in Hong Kong to the fullest with a handy, a complimentary smartphone for travellers with the power to keep guests totally connected while exploring the city. Built-in benefits include unlimited 3G mobile internet, unlimited local calls, Wi-Fi hotspot and tethering, dining and city guide and exclusive ticketing offers. Fitness buffs have access to the nearby Marco Polo Hongkong Hotel for a swim at the outdoor swimming pool or work out at Prince Hotel's 24 hour gym. True to its promise of an unbeatable location, Gateway Hotel lies on the junction of Canton Road and Haiphong Road in Kowloon and is a short walk from the bus terminal, Star Ferry and MTR Subway Station. The Gateway Hotel is an approximately 35-minute drive from the airport, or an MTR journey that will take around 55 minutes. Guests can also take the hotel shuttle bus which takes about 40 minutes to the airport. ... more   less 

Additional Information about Gateway Hotel Hong Kong

Address: No.13 Canton Road, Harbour City, Tsim Sha Tsui, Kowloon, Hong Kong, China
Region: China > Hong Kong > Tsim Sha Tsui
Price Range: €191 - €326 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gateway Hotel Hong Kong 4*
Number of rooms: 400
Reservation Options:
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Also Known As:
Gateway,Hong Kong Hotel Hong Kong
Hotel Style:
#24 Business Hotel in Hong Kong
#30 Family Hotel in Hong Kong
#31 Romantic Hotel in Hong Kong
#33 Luxury Hotel in Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from Gateway Hotel Hong Kong staff and other travellers.
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Questions? Get answers from Gateway Hotel Hong Kong staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Quieter rooms away from Canton Road. Many rooms shower only so if you like a relaxing bath then request when booking.”
 of 5 bubbles deep-joy, 23 Jan 2017 | Read review
“The rooms with 2 beds are very spacious, maybe should lie like everyone else and just book for 2 and sneak everyone else in.”
 of 5 bubbles DragonLady_at, 9 Jan 2017 | Read review
“Higher floors have less noise from busy Canton Road and TST shopping areas”
  • Superior Room view
  • Toiletries were replenished everyday
  • TV and work area of the Superior Room
  • Superior Room Bed
  • Intersection of Canton and Haiphong Roads
  • Bath tub of the Superior Room
  • Toilet and shower room with an overhead shower
  • Complementary smartphone. Use it to avail of discounts and deals throughout HK!
 of 5 bubbles GMViloria, 31 Dec 2016 | Read review
“Harbour View - but work in progress and few views.”
 of 5 bubbles TheresaC906, 27 Dec 2016 | Read review
“Excellent Hotel with an excellent location”
 of 5 bubbles anthonyVee, 22 Dec 2016 | Read review
5 of 5