I stayed at Regent Beijing on the past weekend. It was my first time staying at Regent, this fantastic experience impressed me deeply. Before arriving at hotel, I missed a call from Regent Beijing. When I called back, Mr. Richard Zhang answered my phone. He kindly told me his colleague may call for asking my staying preference and arriving time. When I asked him to transfer my call, he said I could tell him in order to save my time. I also asked him some questions about staying at Regent Beijing. During the conversation with him, he could always reply politely and warmly. Though that was just a phone call, his gently service made a good first impression on me. When I checked in at night, Mrs. Yael Gao welcomed me warmly and helped me with the process. She found I was a member of IHG Club, and the goal of my stay is celebrating honeymoon, so she kindly upgraded my room to an executive room and prepared special welcome gift for me. That was quite surprising and sweet. During my stay, all staff members of Jinbao99 could provide considerate and warm service. On Monday morning, when they found I took my luggage with me when I had breakfast, they also gifted me with some fruits and beverages to take on my way. The breakfast is almost the best one among Beijing. This experience is quite wonderful, and I will be back soon.…
The Regent is a lovely hotel, very grand, delightful rooms, beautiful internal open spaces for business meetings and great coffee Special mention to concierge services for organising a car to take me to the shopping mall.
I chose this hotel because of good reviews. Stayed at this hotel for 6 nights with my elderly mom. The staff was fantastic. Everyone we came across from the doorman to the waiters, chambermaids and ushers was hospitable and helpful. Junior Sous Chef Freeman Wang interacted with guests during breakfast and displayed a kind and thoughtful attitude to my mom. Special mention goes to hotel concierge Yina Wang. She is an absolute gem. Highly professional, knowledgeable and passionate about her job. She gave us excellent recommendations and advice. A truly valuable asset to the hotel.
Excellent situation, very friendly and helpful staff. We were for breakfast and Happy Hour on 17 the floor. Warm welcome, great choice of food and drinks. The buffet was always replenished all the time, very attentive service and always at our disposition. Rooms are equipped with excellent bedding, very clean and spacious. We can recommend this very nice Hotel in Beijing.
Regent Beijing impressed from the entrance to the bedroom. The concierge was manned by exceptional staff who were enthusiastic to share information with us about places of interest in their city and local dining delights. When we had issues booking tickets to the forbidden city, they were able to quickly sort out the situation. Despite our slight differences in language, they made the effort to relay information to us accurately multiple times. Their warmth and helpfulness towards us is simply unforgettable. Also commendable are the staff who cleaned our room. One incident that stands out is the coiling up our charging cables neatly. It is clear that they are meticulous and pay great attention to detail. The room was very clean and we had a good rest every night. We will definitely return to this hotel if we travel to Beijing again. …
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