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The Great Wall Sheraton Hotel

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1,192 Reviews from our TripAdvisor Community

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Showing 518: English reviews
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San Francisco, California
Reviewed yesterday NEW

There are lots of negative feedback on this hotel but I still choose it because of its premier location (walking distance to embassies, parks and city centers). It turned out to be much better than expected. Decent receptionists and clean rooms, the space of the room is bit small but acceptable. The appliances are bit old but I almost never...

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1Thank oliverbs163
Anders J, General Manager at The Great Wall Sheraton Hotel, responded to this review

Dear oliverbs163, Thank you for taking out time to share with us your recent experience at our hotel. I am delighted to hear that you enjoyed your time with us. Our central location is also a great bonus, which is close to Sanlitun, many eateries, airport and the subway. I am also excited to share with you that we will...

Montreal, Canada
Reviewed yesterday NEW

Hotel is really run down. Desperately needs refurbishment. Room air conditioning did not work. Bathroom repaired multiple times over the years. Receptionist didn't speak english. The only good thing was the lobby bar located in a large atrium.

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Thank Travelman0101
Anders J, General Manager at The Great Wall Sheraton Hotel, responded to this review

Dear Travelman0101, Thank you for taking time to share with us your experiences during your recent visit with us. We are delighted to hear that you enjoyed the Atrium Bar. Please accept my apologies for our hotel service standards and facilities not meeting up to your expectation. We are excited to share with you however that we are undergoing a...

Singapore, Singapore
Reviewed 3 days ago NEW

the air conditioner was warm and dry. Called hotel receptionist and they arranged helper to open the side window to let natural cool air vent in. Poor air conditioner system. Unable to sleep the whole nights throughout

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Thank johnteo
Anders J, General Manager at The Great Wall Sheraton Hotel, responded to this review

Dear johnteo, Thank you for taking time out to share you experience with us. I can understand your frustrations of not being able to enjoy a comfortable nights sleep during your stay due to the air conditioning not working. Please accept my apologies for the inconvenience caused. During the change of seasons, overnight temperatures remain cooler than day, limiting our...

Island of Hawaii, Hawaii
Reviewed 6 days ago NEWvia mobile

I stayed at this hotel on my last business trip to Beijing. Based on the location, I choose this hotel since it's not just only near the airport but also walking distance from Sanlitun. I had access to their executive lounge(worth the upgrade!) where I had breakfast and happy hour drinks. The lounge provides a good selection of food and...

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Helpful?
Thank LifeAnthony
Anders J, General Manager at The Great Wall Sheraton Hotel, responded to this review

Dear LifeAnthony Thank you very much for taking the time write your very positive review. It makes me extremely proud on behalf of our entire team to read your comments. We are always looking for ways to improve guest experiences both in service and in food & beverage offerings. And yes our location is very convenient and many of the...

Bangkok, Thailand
Reviewed 1 week ago

I've stayed here often and this stay was not great. The room was on a low floor and definitely worn out. Small tube style tv and tiny bathroom, unlike my previous stays. The front desk agent I called about the internet log in issue (they used the wrong name for the password,) offered to send someone up at 2AM (we...

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Thank Robert A
Anders J, General Manager at The Great Wall Sheraton Hotel, responded to this review

Dear Robert A Thank you very much for taking the time to review your stay with us. I am sorry to hear that your stay this time didn't match all your previous stays. It sounds like you have been staying in one of our comfortable rooms on our Elite Floors on your stays. However I am glad to inform you...

Lucknow, India
Reviewed 1 week ago

This was my first visit to China, and a great one. We visited Beijing, Suzhou,Shanghai, Xian,Etc. Most of our stays were in Sheraton.We truly enjoyed the hospitality of each and every hotel. The lounges wee excellent. The rooms were all very comfortable with excellent house keeping. The buffet breakfasts were mouth-watering. Thank you Sheraton for your wonderful hospitality! .

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Thank ashishhkhan
Anders J, General Manager at The Great Wall Sheraton Hotel, responded to this review

Dear ashishhkhan Thank you very much for your praising words on your Sheraton China experience. I am truly proud on behalf of Great Wall Sheraton and all our sister hotels you stayed at. We hope you embark on your second trip to the Middle Kingdom soon again. Kind regards Anders Johannesson

Chengdu, China
Reviewed 1 week ago

I have stayed in Sheraton Great wall several times. It is the earliest 5 start hotel in China which you can see some miniature of China's earliest reform policy to open the door. It is not for luxury stay definitely but to experience something unique for the old China V.S Modern culture contrast. Working staffs are nice here and the...

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Thank B d
Anders J, General Manager at The Great Wall Sheraton Hotel, responded to this review

Dear B d Thank you for taking the time to share your positive review of your stay. You are right, one of our great advantages is our prime location, it is easy reach to practically everywhere in Beijing from The Great Wall Sheraton. Also glad to hear that service and food & beverage offerings were to your satisfaction. Personally I...

Aarhus, Denmark
Reviewed 1 week ago

Went there on a business trip and found the service quite good. However, I did think that the hotel seemed like its best days were behind it. Looked pretty dated and 80's mondane. Internet was ok without being great. I have seen worse Breakfast was the same. Not good - not bad Aircon was very noisy Overall? I would not...

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Helpful?
Thank KristianR
Anders J, General Manager at The Great Wall Sheraton Hotel, responded to this review

Dear KristianR Greetings from The Great Wall Sheraton Hotel. Thank you very much sharing your review of your stay with us. It pleases me to hear that our experienced associates took great care of you. Also I would like to let you know that we are in the midst of a refurbishment. We look forward to sharing the New Look...

Suzhou, China
Reviewed 1 week ago via mobile

this hotel is old and must be completely renovated, which includes rooms and public areas. in the same time the equipment is worn out and gives a messy impression. breakfast not at 5star standard at all - no choice and middle quality. service in breakfast area not exist, need get my coffee by myself.

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Thank Taste C
Anders J, General Manager at The Great Wall Sheraton Hotel, responded to this review

Dear Taste C Thank you very much for taking the time to review your stay with us. I am happy to inform you that The Great Wall Sheraton Hotel is undergoing a refurbishment right now. I look forward to sharing the New Look with you soon. In the meantime I do apologize for not meeting your breakfast expectations. I will...

Shanghai, China
Reviewed 2 weeks ago

I booked my room one week before my trip, and by the time of the booking, king size one bed room is not available, so I booked two bed room and put a side note in my reservation that I need a king size room. The request was never taken care of. By the time I checked in, the front...

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Thank SYMBOLC
Anders J, General Manager at The Great Wall Sheraton Hotel, responded to this review

Dear SYMBOLC Thank you very much for taking the time to review your stay with us. I am truly sorry to read that we failed to comply with your humble request for a king size bed room. I will try to find out why we did. I am glad to see that the Sheraton Breakfast in Atrium met your expectations,...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available

Additional Information about The Great Wall Sheraton Hotel

Address: No.10 Dongsanhuan North Road, Chaoyang District, Beijing 100025, China
Region: China > Beijing > Yansha
Price Range: €76 - €143 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Great Wall Sheraton Hotel 4.5*
Number of rooms: 827
Reservation Options:
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Also Known As:
Sheraton Great Wall
Great Wall Sheraton
Sheraton Beijing
Sheraton Hotel Beijing
Beijing Sheraton
Hotel Style:
#264 Luxury Hotel in Beijing
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Questions & Answers

Here's what travellers have asked, with answers from The Great Wall Sheraton Hotel staff and other travellers.
3 questions
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Miami, Florida

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Questions? Get answers from The Great Wall Sheraton Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“choose a room on either wing of the hotel, not near the elevator”
Kiaorashanghai, 7 Apr 2017 | Read review
“The noise of people entering and leaving their rooms seems to get amplified bacause of the layout at the end of the hallway.”
215thijsd, 19 Mar 2017 | Read review
“The travel agent in the lobby offers excellent tour packages for great wall and forbidden city”
hongxing1, 6 Feb 2017 | Read review
“Higher floor less noisy”
AllisonB07, 17 Jan 2017 | Read review
“get higher, for views assuming the beijing smog lifts.”
georgemA14GE, 11 Dec 2016 | Read review
5 of 5