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Hotel EnglishPoint & Spa

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Silos Road Cement road, Mombasa 80100 Kenya
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Traveller (297)
Room & Suite (37)
Dining (29)
What is Travellers’ Choice?
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About

#12 of 103 hotels in Mombasa
Location
Cleanliness
Service
Value
Travellers' Choice
EnglishPoint Hotel lives within the "ground-breaking" development of EnglishPoint Marina. It is modern, new, and easily the highest quality development in East Africa. All our suites have sea or harbour views, all are air-conditioned all are designed for your comfort. With a third floor boutique restaurant, an ultra modern Spa, and a full services marina (still under construction) it stands out as the pre-eminent development between Durban and Cairo. Geared for service and comfort there is no better place to stay. With 26 luxury bedrooms (all en-suite) and 26 Luxury suites not to mention the Executive suites and penthouses to stay in it is the height of decadent living.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Airport transportation
Business Centre with Internet Access
Valet parking
Wifi
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Kid-friendly buffet
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Light therapy
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Newspaper
Sun loungers / beach chairs
Sun umbrellas
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Bathrobes
Interconnected rooms available
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Landmark view
Pool view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Marina View
Languages Spoken
English, Swahili
460Reviews10Q+A80Room tips
Traveller rating
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Popular mentions
Telvin W wrote a review Nov 2021
1 contribution
Bad Expensive charges of the pool area, food and swimming charges 2. Rude guards at the gate 3. Rude pool attendant not giving human life any respect or courtesy 4. Degraded interiors starting with the reception
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Date of stay: October 2021Trip type: Travelled with friends
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Catherine M wrote a review Oct 2021
1 contribution
My stay at English Point was awesome...the service from the point of booking was easy and the staff were very accommodating.Special thanks to Mercy for ensuring our stay was comfortable. Thanks to the staff at English point for the excellent customer service
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Date of stay: October 2021Trip type: Travelled with family
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Dave H wrote a review Oct 2021
1 contribution
After searching for 'luxury' and '5*' hotels of Mombasa, EnglishPoint came up and on the photos, looked very smart. So I booked a 2 night stay with my partner after 8 nights in Diani, en route back to Nairobi. I booked half board in a deluxe suite. The first impression was smart, nice modern place. Then we opened the electric blind to have a view of a large white building, a service road that we later found out to be for the industrial laundry and not much else. The laundry must have been directly above room 210. The buffet dinner was refused due to not enough people, instead a choice of soup or salad to start, 3 mains and a cake or fruit as dessert. The hotel is the wrong choice if you are a tourist, it is 100% a conference/meeting venue. We had to really challenge to get the slightest thing done.. The second night when the laundry machines cracked up again, shaking the room - enough was enough and time to complain again. Thankfully they turned them off after this. No rooms have a sea view, these are the 3 bedroomed apartments only. If on holiday, go and stay in a beach resort rather than this business hotel. Tremendously overpriced for no attention, bitterly disappointed.
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Date of stay: October 2021
Rooms
Location
Service
Room Tip: Avoid any room near 210 - laundry above.
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Christian G wrote a review Aug 2021
8 contributions2 helpful votes
We stayed for the second half of our Kenya trip at English Point for 10 days and had booked an executive suite. At first glance it looked really nice and I thought it to be a great choice. But on a closer look it turned out to be brushed up trash with terrible management. The executive suite comes with a complete kitchen, but everyting except the fridge is deactivated and your are told you are not allowed to use it. I don't need a kitchen in a suite, but if one happens to be there due to the layout/design, being told that you are not allowed to use it doesn't really make one feel welcome. One the first two days, we had to call maintenance almost hourly. The issues were: aircondition wasn't working - main unit had to be resetted In the children's room the wardrobe door derailed, almost falling on one of the children and making clothes unaccassible until maintance came hours later The safe's battery was dead and had to be replaced The switch in the shower which changes between handheld shower and rainfall shower was not working, water coming out of both shower heads. Despite having booked for 4 people, there were only two glasses and two cups provided. The matteress on the bed was thin and worn out, it had youth hostel quality at best, but no comparisaon to other upscale hotels. All in all little things that could be overlooked if the management had a different attitude. Nobody provided us with any information on the property upon check-in except for breakfast hours. The little booklet in the room that hotels usually have, providing information on the property and services was nowhere to be found, so we had to explore..... The pool had sign that pool hours were from 8.00 - 20.00, when we wanted to go swim at 18:20 a guard told us the pool was closed and the sign was wrong. So we went for a walk on the Beach, upon return we were told "we don't allow people on the beach after 18:30" - Is this a hotel or a prison? Everyday when leaving for a daytrip the guards asked "are you checking out?" and every time returning "what is you destination". Come on, know your guests, like other hotels do. On some days the kids didn't feel well and couldn't come to breakfast. Every time I wanted to take them a plate it ended up in discussion with personell "we don't allow food outside the restaurant" "we charge 1000 KSH room service charge".... Come on, I am not asking for anything I haven't paid for. I paid for 4 people having breakfast so when I am showing up alone, I should be able tro bring some to my family. Never had I experieced such issues in any other hotel where I had booked accomodation with breakfast. BTW, hoping for a hot shower is a gamble. In the morning, I didn't have hot water a single time. There is a sign to let water run for hot water, but even after 30 minutes, the water did not become hot. In the afternoon, you may have more luck and most of the time I was able to get a hot shower, but sometimes the water started to get cold half way through the shower.... maybe the neighbor turned on the hot water, whow knows? Finally at check out, I foud that they had double charged me 3400 KSH for room service (same amount, same ticket number, same time, just billed twice) Unfortunately I had only noticed after I had paid the invoice. They promised to look into it and contact me but until today noboday has contacted me or refunded my money. English Point - Never again
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Date of stay: August 2021
Location
Service
Sleep Quality
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skydeck wrote a review Aug 2021
Scottsdale, Arizona19 contributions7 helpful votes
I know there are not many “new” properties in Mombasa and Covid was probably impacted this but over all it was an extremely subpar experience. If you are interested in Mombasa and Kenyan culture this property has none. The rooms were stripped down to no basic hotel amenities. The food was extremely expensive and had no cultural quality. The location and view are worth a visit. The prices are basically US resort prices. Other big executional problems like broken toilet that ran with smelly water all night. Hot water didn’t work at times. Service was very slow to get a beer. Chose this property if you need new, but expect the experience to be less than the many cooler “beach” front properties down the road. The front desk and restaurant manager did their best to remedy the problem which helped in the end. Hopefully it gets better as tourism returns.
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Date of stay: August 2021
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PRICE RANGE
US$110 - US$186 (Based on Average Rates for a Standard Room)
LOCATION
KenyaCoast ProvinceMombasa
NUMBER OF ROOMS
52
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Frequently Asked Questions about Hotel EnglishPoint & Spa
Which popular attractions are close to Hotel EnglishPoint & Spa?
Nearby attractions include Fort Jesus Museum (0.8 km), Old Town (0.6 km), and Aqeeq Galleria (0.7 km).
What are some of the property amenities at Hotel EnglishPoint & Spa?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hotel EnglishPoint & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel EnglishPoint & Spa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel EnglishPoint & Spa?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Hotel EnglishPoint & Spa?
Conveniently located restaurants include Tamarind Mombasa, Jahazi Coffee House, and Tarboush Cafe.
Are there opportunities to exercise at Hotel EnglishPoint & Spa?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hotel EnglishPoint & Spa have airport transportation?
Yes, Hotel EnglishPoint & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel EnglishPoint & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel EnglishPoint & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.