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The Reef Hotel Mombasa

Traveller (462)
Room & Suite (103)
Pool & Beach (76)

About

Location
Cleanliness
Service
Value
The Reef Hotel Mombasa is a friendly, relaxed Hotel, professionally managed since 40 years by the same family to serve a mix of international and resident guests. The hotel offers a combination of resort facilities for beach holidays, as well as business services including conference rooms and corporate business facilities. The Reef Hotel Mombasa is conveniently situated on the white sandy beaches of Nyali overlooking the beautiful Indian Ocean. We are adjacent to the very best shopping areas, clubs, restaurants and golf courts and only 7 kilometres north of Mombasa city centre. The original Reef Hotel Mombasa was built in 1972. The hotel just had a significant renovation and has re-opened with new designed rooms and public areas. Reef Hotel rooms are air-conditioned, each with its own bathroom, balcony, telephone extension and TV. Buffets are the traditional way we serve meals with a international mix of cuisine. Enjoy our romantic candle-lit dinners on theme nights (African, Chinese, Lebanese, Indian, International, etc) and regular barbeques. A choice of 3 restaurants and 4 bars, and water sports directly on the beach assure you that the Reef Hotel Mombasa is ready for your holiday. With regular entertainment by our resident live band and disco, 3 fantastic swimming pools, Jacuzzi, tennis courts, relaxed sun-bathing and elegant evenings; yours will be a very special holiday in Reef Hotel Mombasa.
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Property amenities
Pool
Room service
Restaurant
Free parking
Bar/Lounge
Free High Speed Internet (WiFi)
Airport transportation
Banquet Room
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Wheelchair Access
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Room features
Family Rooms
Non-smoking rooms
Good to know
HOTEL STYLE
Safe
Family
HOTEL CLASS
518Reviews
506Photos
5Q+A
80Room tips
Traveller rating
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  • 60
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Popular mentions
It was my second time to stay at the Reef Hotel Mombasa and it didn’t disappoint. As usual we were greeted by the friendly front office staff who made us feel welcome. The operations manager personally came to welcome me and assure me of a great stay at the hotel. The porter was
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Response from Martin v, General Manager at The Reef Hotel Mombasa
Responded 2 Jan 2019
Dear Christine Asante sana for such a splendid review, it really makes all the team's efforts worthwhile when people like you give an honest opinion of your experience. We look forward to welcoming you back in 2019 and you inspire us to do even more to exceed your expectations!!!! I will also convey your comments to Maulidi, my Operations Manager and the rest of the team. Martin van der Breggen General Manager
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The five days I was there had mixed feelings about the place. Overally, they need to improve on all areas.... Towels were worn out... electricity was not in the sockets thus TV, AC and phone charging was a problem.
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Response from Martin v, General Manager at The Reef Hotel Mombasa
Responded 2 Jan 2019
Dear Alexon Many thanks for your honest review. We ordered new towels in October and we had secured with the provider that the towels would be delivered early in December before our peak season. Regrettably, the consignment was held up by customs even though we had air freighted them to ensure a punctual delivery. We are already in an advanced stage of planning for a refurbishment program and we hope to be completed by the end of July 2019, the sockets will be reviewed and will be equipped this USB ports as well. Asante sana and we look forward to welcoming you into a new and improved Reef Hotel in the not too distant future. Martin van der Breggen General Manager
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Stayed at the Reef Hotel for a business meeting. Found the accommodation sufficient though decor was slightly dated. Wonderful beachfront as well. The conferencing facilities were adequate, though at a time when it was raining, some of the conference room entrances were not
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Response from Martin v, General Manager at The Reef Hotel Mombasa
Responded 2 Jan 2019
Dear Njoga Many thanks for your positive review, we are well ahead with our plans for a refurbishment program early in this year and we guarantee that there will be inspiring changes. We will also review your comment regarding the conference facilities and look for ways to improve on this issue for improvement in the future. Asante sana for taking the time to post your comments, and wishing you all the best for 2019!!!1 Martin van der Breggen General Manager
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+12
STAINS ON FRIDGE. The fridge has to be cleaned thoroughly, stains were very visible at the bottom since it was sitting on white foam. On the door handle as well. Probably left by previous guests. NO AC IN SITTING ROOM AREA. It would be better to have an AC in the sitting room
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I had an amazing stay at the Reef hotel with my mother and uncle and gran mother, the staff were generally warm and friendly and the manager Morris even put together a surprise for my gran as she was celebrating her 90th birthday this week. I’m grateful to them for their efforts
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Response from Martin v, General Manager at The Reef Hotel Mombasa
Responded 7 Dec 2018
Dear Princess M I am so happy to hear that you enjoyed your stay with us, and that Morris made a great impression on you. It was great to meet you personally as well, and seems the perfect meeting place between Dubai and South Africa, a perfect halfway mark!!! With regards to the problem with Booking.com, several weeks ago we had a major incident with our email server and I believe that it was at this time that we would have received the confirmation. I do apologize for this and I am happy that we were able to resolve the issue. Asante sana, thank you for taking the time to give us a great review.
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Album Categories
All photosTravellerRoom & SuitePool & BeachDining Family and Play AreasBusiness Centre & Event Rooms
Photo provided by managementThe Reef Hotel Mombasa
Reef gardens
Superior Sea-view room
Photo provided by managementThe Reef Hotel Mombasa
Beautiful gardens await
view of kitchen. Good size. Most amenities present. Didn't find a dish cloth to wipe wet cutlery and dishes but there was a dish rack present.
view of sitting room. Only one standing fan (on the left side of the photo) was available for cooling. No AC in the sitting room only in the bedroom. When cooking the sitting area becomes hot on top of the already humid Mombasa weather. The fan isn't enough for that area.
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12345621
We have various packages available in order for us to cater to everyone's needs, booking directly on the website is the cheapest option and you can choose your package
0 votes
Hi Dominic, Thanks for contacting us. Herewih find our contacts; Joshua Elloga Reef Hotel P.O Box 82234 Mombasa Tel: +254 703 446 940/ +254 722 205 918/ +254 736 474 005/ +254 0202 039707/ +254 0202 651230 Mob: +254 733 939 359 Fax: +254 41 4471349
0 votes
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Rooms are ok, target superior rooms they are a bit better than standard rooms both are a bit poor. Good animation team and pool activities. All inclusive basis is amazing. Food is ok sometimes a lot of local food. Amazing location, pool, and ocean view. staff are nice and helpful.
1 vote
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hi i would like to know about your hotel,
and the price,if its possible you can email me,thanks
0 votes
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"The ground floor rooms leading to the gardens, pool and restaurant are great and convinient if you have a toddler like I did."
"Apartment rooms are noise due to being close to main road. Entertainment venue across the road is noisy at night."
"Leave Early for the Airport"
"Ask for the upper floors.. nicer views in my opinion"
"Book garden view and then ask for Sea view if you want a better room."
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PRICE RANGE
US$86 - US$134 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
reef hotel mombasa
LOCATION
KenyaCoast ProvinceMombasa
NUMBER OF ROOMS
146
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