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The Reef Hotel Mombasa

Traveller (462)
Room & Suite (103)
Pool & Beach (76)

About

Location
Cleanliness
Service
Value
The Reef Hotel Mombasa is a friendly, relaxed Hotel, professionally managed since 40 years by the same family to serve a mix of international and resident guests. The hotel offers a combination of resort facilities for beach holidays, as well as business services including conference rooms and corporate business facilities. The Reef Hotel Mombasa is conveniently situated on the white sandy beaches of Nyali overlooking the beautiful Indian Ocean. We are adjacent to the very best shopping areas, clubs, restaurants and golf courts and only 7 kilometres north of Mombasa city centre. The original Reef Hotel Mombasa was built in 1972. The hotel just had a significant renovation and has re-opened with new designed rooms and public areas. Reef Hotel rooms are air-conditioned, each with its own bathroom, balcony, telephone extension and TV. Buffets are the traditional way we serve meals with a international mix of cuisine. Enjoy our romantic candle-lit dinners on theme nights (African, Chinese, Lebanese, Indian, International, etc) and regular barbeques. A choice of 3 restaurants and 4 bars, and water sports directly on the beach assure you that the Reef Hotel Mombasa is ready for your holiday. With regular entertainment by our resident live band and disco, 3 fantastic swimming pools, Jacuzzi, tennis courts, relaxed sun-bathing and elegant evenings; yours will be a very special holiday in Reef Hotel Mombasa.
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Property amenities
Pool
Room service
Restaurant
Free parking
Bar/Lounge
Free High Speed Internet (WiFi)
Airport transportation
Banquet Room
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Wheelchair Access
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Room features
Family Rooms
Non-smoking rooms
Good to know
HOTEL STYLE
Safe
Family
HOTEL CLASS
518Reviews
506Photos
5Q+A
80Room tips
Traveller rating
  • 129
  • 179
  • 112
  • 38
  • 60
Time of year
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Popular mentions
I have been to reef in different occasions and I always love it. I had my wedding in 2017 and they delivered. The staff are so friendly and helpful and the food is amazing. Reef is defiantly worth the payment. Would recommend it to everyone.
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Response from ReefHotelMombasa, General Manager at The Reef Hotel Mombasa
Responded 4 days ago
Dear Maya, Thank you most kindly for choosing to stay with us at Reef Hotel and Host your wedding, it was great having you here and indeed both a pleasure and honor serving you. it is such comments that give us the drive to work even harder to ensure that you, our valued guests, are well taken care of. I take this opportunity to personally thank you for your support and welcome you back to Reef Hotel I also send to you my warmest regards as I await to accommodate you once more. Sincere regards,
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+1
I booked this hotel through Airbnb. The reviews and explanations were on point with what I found upon arrival. The rooms were clean and comfortable. The pool and lounging area was well maintained. It’s a good price point for what you receive. The staff are what make the stay so
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Well not much of a bar if one has to get a waiter, drinks and ask for serviettes as well. You end up doing self service really,this is not what it used to be from 2016 ,standards are going down.The average is coz I like the view & the cocktails
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Response from Martin v, General Manager at The Reef Hotel Mombasa
Responded 16 Jan 2019
Dear AgazaC Thank you for your review. I would like to establish at which bar this lack of service occurred, we have continuous service in the bars and I will certainly like to rectify this matter. I trust you will try us out again, we will do continuous training to improve the service. Asante sana Martin van der Breggen General Manager
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This was my first visit to the Reef Hotel and it was amazing.  One of their managers, Morris, made you feel so welcome and like a long lost friend. He recommended some of the best cuisines to try during my stay  there.  The accommodation is spotlessly clean, airy and cool, the
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Response from Martin v, General Manager at The Reef Hotel Mombasa
Responded 16 Jan 2019
Hi GrandTour757555 Thank you for you lovely review and for specifically noting Morris' great service. I am delighted that you enjoyed our culinary delights. We had ordered new towels in October with the commitment from the supplier that they would be delivered in the first week in December but unfortunately the consignment was held up by customs, but they have since arrived, we do apologize for this, and were extremely frustrated in not receiving them in time. We look forward to your return!!!! Asante Sana Martin van der Breggen General Manager
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We stayed at The Reef for one night in between hotel bookings. The hotel is reasonably close to the hive of activity at Nyali. The staff were friendly, accommodating our request for an extra bed for a child. Check in and check out we're smooth and efficient. Regretfully, that
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Response from Martin v, General Manager at The Reef Hotel Mombasa
Responded 16 Jan 2019
Dear Madame_Trey Thank you for your honest review. I would like to apologize for the shortfall on the standards during your stay. We are aware of the condition of the hotel and are in the process of finalizing our refurbishment program, which will commence in March and run though about 5 months. Detergents are issued daily to our room attendants and there should be no reason why your bathroom may have been lacking. Our filter system had a shut-down for one evening in the middle of the season, and unfortunately it took about 5 days to settle the imbalance in order to rectify the issue, there were two other pools available for guest enjoyment. We were extremely busy over the season and all our staff were giving their best efforts and I once again apologize that the buffet was not adequately refreshed at all times, not from a lack of effort I can assure you. I do hope we will be able to encourage you to return later in the year, to witness the radical changes we hope to make. Please accept my apologies once again. Martin van der Breggen General Manager
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Album Categories
All photosTravellerRoom & SuitePool & BeachDining Family and Play AreasBusiness Centre & Event Rooms
Photo provided by managementThe Reef Hotel Mombasa
Reef gardens
Superior Sea-view room
Photo provided by managementThe Reef Hotel Mombasa
Beautiful gardens await
view of kitchen. Good size. Most amenities present. Didn't find a dish cloth to wipe wet cutlery and dishes but there was a dish rack present.
view of sitting room. Only one standing fan (on the left side of the photo) was available for cooling. No AC in the sitting room only in the bedroom. When cooking the sitting area becomes hot on top of the already humid Mombasa weather. The fan isn't enough for that area.
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We have various packages available in order for us to cater to everyone's needs, booking directly on the website is the cheapest option and you can choose your package
0 votes
Hi Dominic, Thanks for contacting us. Herewih find our contacts; Joshua Elloga Reef Hotel P.O Box 82234 Mombasa Tel: +254 703 446 940/ +254 722 205 918/ +254 736 474 005/ +254 0202 039707/ +254 0202 651230 Mob: +254 733 939 359 Fax: +254 41 4471349
0 votes
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Rooms are ok, target superior rooms they are a bit better than standard rooms both are a bit poor. Good animation team and pool activities. All inclusive basis is amazing. Food is ok sometimes a lot of local food. Amazing location, pool, and ocean view. staff are nice and helpful.
1 vote
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hi i would like to know about your hotel,
and the price,if its possible you can email me,thanks
0 votes
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"The ground floor rooms leading to the gardens, pool and restaurant are great and convinient if you have a toddler like I did."
"Apartment rooms are noise due to being close to main road. Entertainment venue across the road is noisy at night."
"Leave Early for the Airport"
"Ask for the upper floors.. nicer views in my opinion"
"Book garden view and then ask for Sea view if you want a better room."
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PRICE RANGE
US$86 - US$134 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
reef hotel mombasa
LOCATION
KenyaCoast ProvinceMombasa
NUMBER OF ROOMS
146
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