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The Reef Hotel Mombasa

Traveller (462)
Room & Suite (103)
Pool & Beach (76)

About

Location
Cleanliness
Service
Value
The Reef Hotel Mombasa is a friendly, relaxed Hotel, professionally managed since 40 years by the same family to serve a mix of international and resident guests. The hotel offers a combination of resort facilities for beach holidays, as well as business services including conference rooms and corporate business facilities. The Reef Hotel Mombasa is conveniently situated on the white sandy beaches of Nyali overlooking the beautiful Indian Ocean. We are adjacent to the very best shopping areas, clubs, restaurants and golf courts and only 7 kilometres north of Mombasa city centre. The original Reef Hotel Mombasa was built in 1972. The hotel just had a significant renovation and has re-opened with new designed rooms and public areas. Reef Hotel rooms are air-conditioned, each with its own bathroom, balcony, telephone extension and TV. Buffets are the traditional way we serve meals with a international mix of cuisine. Enjoy our romantic candle-lit dinners on theme nights (African, Chinese, Lebanese, Indian, International, etc) and regular barbeques. A choice of 3 restaurants and 4 bars, and water sports directly on the beach assure you that the Reef Hotel Mombasa is ready for your holiday. With regular entertainment by our resident live band and disco, 3 fantastic swimming pools, Jacuzzi, tennis courts, relaxed sun-bathing and elegant evenings; yours will be a very special holiday in Reef Hotel Mombasa.
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Property amenities
Pool
Room service
Restaurant
Free parking
Bar/Lounge
Free High Speed Internet (WiFi)
Airport transportation
Banquet Room
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Wheelchair Access
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Room features
Family Rooms
Non-smoking rooms
Good to know
HOTEL STYLE
Safe
Family
HOTEL CLASS
517Reviews
506Photos
5Q+A
80Room tips
Traveller rating
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  • 38
  • 60
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Popular mentions
I visited this hotel with my friends for fun Saturday. I must say I was really impressed by the service offered at the Tanga bar and grill. The food was amazing and the cocktails were out of this world. Bahati and mercy offered great service to us. And Morris the food and
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Response from ReefHotelMombasa, General Manager at The Reef Hotel Mombasa
Responded 2 days ago
Dear Sightseer , Thank you for finding time to share your experience. We have loved reading your comments on the food, the drinks, the service and the staff. Hearing how much you enjoyed Our services is very rewarding to us and we have shared your comments with the team who will be pleased to be of service to you again in future. Sincere regards,
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We went to Reef Hotel for one week; we chose it as we have 2 small children who want to swim in a pool more than the ocean. When we arrived, the main pool was out of service; every day we were told it would be fixed by the next day. There was another pool used for the swimming
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Response from ReefHotelMombasa, General Manager at The Reef Hotel Mombasa
Responded 2 days ago
Dear Cara, Sunny Greetings from Reef Hotel Mombasa Thank you for your open feedback. We appreciate your feedback and we take it very positively. as you have rightly mentioned its true One of our pools was not functional for afew days but we were happily welcoming guests to enjoy their swim at one of our pools that was functional. We are extremely sorry for the challenges you experienced during your stay and for the fact that we did not surpass your expectations, given the chance again we shall ensure your stay is memorable and refreshing. We look forward to hosting you again soon. Sincere regards,
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The photos look beautiful, and it is close to the beach. So we booked. It is not like pictures hardly at all. Our room is old and tattered. The mattresses have stains. The bathrooms are dirty. The AC doesn’t work, neither does the TV. Only one of our outlets worked. The stairs
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Response from ReefHotelMombasa, General Manager at The Reef Hotel Mombasa
Responded 2 days ago
Dear Kandice, Greetings and thank you for choosing Reef Hotel We indeed appreciate the feedback and the raised concerns of which we shall tirelessly work hard until every corner of the Hotel is in Conformity with Reef Hotel Standards We are currently undergoing upscale renovations to bring back its ultimate comfort and we shall feel extremely honored if you gave us another chance and be our guest, we shall go that extra mile to ensure 100% contentment as we cherish each and every guest We look forward to hosting you again soon. Sincere regards,
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I came with my young son (toddler) on full board basis and It was definitely very good value. I loved the very helpful, nice and friendly staff at Guest relations, reception, housekeeping, grounds, security etc. The room was spacious with a good veranda and air-conditioning. The
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Response from ReefHotelMombasa, General Manager at The Reef Hotel Mombasa
Responded 2 days ago
Dear Shiru, Greetings and thank you for choosing Reef Hotel I am glad your overall stay was enjoyable and warm. Hospitality at Reef Hotel is simply an opportunity to show love and care to our guests, we are glad you enjoyed every single moment and we truly appreciate the strengths and weaknesses you have put across and we shall endeavor to enhance staff capacity building at all costs. My team and I are more than excited to see you again next time. we look forward to exceed your expectations. Sincere regards,
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We had a wedding there on valentines day.we had reserved for 20pac but 10 attended instead.and we had paid 120,000/- so we wanted to know whether the food which was mostly untouched can be packed for the few guests who were there.Instead of chef explaining to us rules and
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Response from ReefHotelMombasa, General Manager at The Reef Hotel Mombasa
Responded 2 days ago
Dear Caroline, Sunny Greetings from Reef Hotel Mombasa Thank you for taking to time review Reef Hotel on tripadvisor. It was a pleasure hosting you. It is indeed through your feedback that we strive to improve and maintain better standards and services to our invaluable guests. I was greatly disappointed to note of your negative experience with us. I certainly empathize with regards to the mentions in your review especially with level of service. This is logically not acceptable and will be addressed consequently with the concerned parties. We are continuously training our staff and we assure you that such an experience will never occur. We hope you will give us a chance to host your wedding ceremony and make it a memorable one for sure . Please feel free to contact me directly at gm@reefhotelkenya.com Sincere regards,
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Album Categories
All photosTravellerRoom & SuitePool & BeachDining Family and Play AreasBusiness Centre & Event Rooms
Photo provided by managementThe Reef Hotel Mombasa
Reef gardens
Superior Sea-view room
Photo provided by managementThe Reef Hotel Mombasa
Beautiful gardens await
view of kitchen. Good size. Most amenities present. Didn't find a dish cloth to wipe wet cutlery and dishes but there was a dish rack present.
view of sitting room. Only one standing fan (on the left side of the photo) was available for cooling. No AC in the sitting room only in the bedroom. When cooking the sitting area becomes hot on top of the already humid Mombasa weather. The fan isn't enough for that area.
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12345621
We have various packages available in order for us to cater to everyone's needs, booking directly on the website is the cheapest option and you can choose your package
0 votes
Hi Dominic, Thanks for contacting us. Herewih find our contacts; Joshua Elloga Reef Hotel P.O Box 82234 Mombasa Tel: +254 703 446 940/ +254 722 205 918/ +254 736 474 005/ +254 0202 039707/ +254 0202 651230 Mob: +254 733 939 359 Fax: +254 41 4471349
0 votes
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Rooms are ok, target superior rooms they are a bit better than standard rooms both are a bit poor. Good animation team and pool activities. All inclusive basis is amazing. Food is ok sometimes a lot of local food. Amazing location, pool, and ocean view. staff are nice and helpful.
1 vote
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hi i would like to know about your hotel,
and the price,if its possible you can email me,thanks
0 votes
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"The ground floor rooms leading to the gardens, pool and restaurant are great and convinient if you have a toddler like I did."
"Apartment rooms are noise due to being close to main road. Entertainment venue across the road is noisy at night."
"Leave Early for the Airport"
"Ask for the upper floors.. nicer views in my opinion"
"Book garden view and then ask for Sea view if you want a better room."
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PRICE RANGE
US$86 - US$131 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
reef hotel mombasa
LOCATION
KenyaCoast ProvinceMombasa
NUMBER OF ROOMS
146
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