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Nyali Sun Africa Beach Hotel & Spa

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Moyne Drive, Mombasa 80100 Kenya
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Traveller (274)
Room & Suite (83)
Pool & Beach (52)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.

About

#9 of 104 in Mombasa
Location
Cleanliness
Service
Value
Travellers' Choice
The hotel is an architectural marvel and brings colonial past and glory of Kenya. Offering panoramic view of Indian Ocean, the hotel is a gracious landmark of Mombasa, showcasing graceful arches, tiled roof lush green vast lawns and wood work.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness classes
Free breakfast
Beach
Tennis court
Babysitting
Wifi
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Concierge
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Charming
290Reviews16Q+A78Room tips
Traveller rating
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  • 9
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Most Recent
Tasneem N wrote a review Mar 2022
2 contributions1 helpful vote
Had a pleasant welcome, rooms were decent but Was extremely disappointed as I had an early check out and no water in the showers at 1 am , telephones not working to report and after reporting had to follow up for the water issue by walking to the reception twice only to get ridiculed. Had cockroaches in the room and I was terribly dissatisfied with the way my issue was handles. I thought the service had improved with their new management but appears not to be the case. Never again .
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Date of stay: March 2022Trip type: Travelled
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Harrison D wrote a review Mar 2022
Nairobi, Kenya9 contributions3 helpful votes
I booked this resort for a family holiday. Our experience was simply fantastic. We got interconnecting rooms which was great. The rooms are nice, appear to have recently been refurbished, new air conditioners, and very clean, so what I read in previous reviews about the rooms is no longer the case. The beds are quite comfortable. The resort is generally spacious with well maintained lawns. The beach is there all for your enjoyment. The guest relations lady, Lilian, is a real professional not forgetting the other staff who were equally good. Each of them that we interacted with went out of their way to ensure were taken care of. I won’t even mention what we paid for full board. Have stayed in some top resorts in the same area and honestly I can’t quite see a big difference, only cost. Areas that we thought need improvement are the Wi-Fi network (quite erratic and slow), food variety (the available ones were yummy/well done though), quality of TV pictures in the rooms and ensuring functional mini-fridges. All in all, it was a comfortable and restful stay. Will definitely be back there pretty soon.
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Date of stay: March 2022Trip type: Travelled
Room Tip: Carry your own sandles
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1 Helpful vote
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Response from Sun Africa Hotels Group, Guest Services / Front Office at Nyali Sun Africa Beach Hotel & Spa
Responded 30 Mar 2022
Dear Harrison, Thank you for choosing to stay at the Nyali Sun Africa Beach Hotel & Spa. We are committed to making our guests stay with us a memorable one and we appreciate your feedback. We are delighted to hear that you had a positive experience at Nyali Sun Africa Beach Hotel & Spa and that you enjoyed the comfort of your room and your stay. Our team would like to express our gratitude for your positive comments and we would love to have the chance to welcome you back in the nearest future. With Best Regards, Olive Cherop. Front Office Department.
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Gillian M wrote a review Mar 2022
3 contributions
Staffs are excemptional wonderful, go out of their way to make one comfortable &happy. Solving problems excellent. Thank you to all.Food variety awful:indian cuisne is dominant instead of swahili dishes.
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Date of stay: March 2022Trip type: Travelled
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Response from Sun Africa Hotels Group, Guest Services / Front Office at Nyali Sun Africa Beach Hotel & Spa
Responded 10 Mar 2022
Dear Gillian M, We would like to thank you for taking the time to offer us your honest feedback. It is with great concern to note that you were not fully satisfied with our food. Your input is being taken into serious consideration and reviewed with our team. Wish you could give us another opportunity to welcome you back and prove that we can serve you better. With Kind Regards, Olive Cherop. Front Office Department.
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Stefan M wrote a review Feb 2022
Chiang Rai, Thailand19 contributions4 helpful votes
Everything was slow and wrong in this place. We where waiting food for 3 hours !!! Every drinks made 25 minutes to come. Checkin and out horrible. And and and. Only things positiv : food was good ! And location was not so clean. Pool was little dirty. Music was way to lound
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Date of stay: February 2022Trip type: Travelled
Room Tip: Don’t go to this place. For that price you will have way more for this
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Response from Sun Africa Hotels Group, Guest Services / Front Office at Nyali Sun Africa Beach Hotel & Spa
Responded 21 Feb 2022
Dear Stefan M, First and foremost we would like to thank you for choosing Nyali Sun Africa Beach Hotel Spa for your stay. We would like to thank you for your positive comments about our our food and our location. It is with concern that we find out that you weren't fully satisfied with our pool and services. Your feedback is very much appreciated and has been communicated to the relevant departments. All your remarks have been taken into consideration to improve our hotel. We wish you could give us another chance to win you back. Best Regards, Olive Cherop, Front Office Department.
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GNK44 wrote a review Nov 2021
3 contributions
You made our holiday great! Jane from the booking office!!! Natalie and Vivian at the reception!!! Chef Ann the food was yummy especially the steak!!! Asante sana. We will surely be back soon. You are the best!
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Date of stay: November 2021
Value
Service
Sleep Quality
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Response from Fidelis kanyi, Revenue Management at Nyali Sun Africa Beach Hotel & Spa
Responded 15 Dec 2021
Dear GNK, Thank you for choosing to stay with us. At Nyali Sun Africa Beach Hotel &Spa our goal is to meet and exceed our guests' expectations. We are delighted to know that we have delivered a true hospitality to you. We value your feedback and look forward to welcoming you back soon. Kind regards,
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kitsaoj wrote a review Oct 2021
6 contributions
A week ago, I had an opportunity to take advantage of the pay 2 nights get one free at the hotel. This was a chance for my family (wife and child) to have a vacation as I had gone for a work conference in Mombasa County. The welcome at the hotel was very poor, the room we were given was not the best, the bed was uncomfortable and the loo would not flush properly. During meals, there were too many spicy options which was not the best especially for persons travelling with minors and toddlers. Also considering that it was a full board package the hotel did not give water during meals with the mention that that was reserved for those who had booked with travel agents such as bonfire. Housekeeping also did not do the best job at cleaning the room and therefore we also had to keep picking up trash after they were done with the room. Staff in the hotel were also not very friendly and seemed more preoccupied with serving foreign nationals as compared to their fellow Kenyans. The hotel also does refills for shower gels in old bottles that seems to have been used multiples times in the past. There was no mosquito net in the room which necessitated purchase of insecticide to deal with the mosquito issues that normally exist in Mombasa. Much as I had received a positive review from colleagues who had been there no more than 2 weeks before me this was absolutely disappointing.
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Date of stay: October 2021
Rooms
Cleanliness
Service
Room Tip: It is preferable to book with a travel agent than direct with this hotel
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Response from Fidelis kanyi, Revenue Management at Nyali Sun Africa Beach Hotel & Spa
Responded 15 Dec 2021
Dear kitsaoj, Thank you for choosing to stay at Nyali Sun Africa Beach Hotel Spa and for bringing your review to our attention. It is with great concern to note that your stay wasn't perfect . Your input is being taken into serious consideration and reviewed with our team, we would also like to put to your attention the hotel is currently undergoing renovation and wish you could give us another opportunity to welcome you back and prove that we can serve you better. With Best Regards, Fidelis Kanyi.
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Lindah O wrote a review Sep 2021
1 contribution
My friend and I had a perfect 3days stay.The staff are very welcoming and ensured we were at all time comfortable. Oh the rooms are kept well and ever clean. The compound, well kept what a breath taking view. The beach had it's place a well. We are really greatful and humbled by service. I would recommend and come again.
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Date of stay: September 2021Trip type: Travelled
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Response from Fidelis kanyi, Revenue Management at Nyali Sun Africa Beach Hotel & Spa
Responded 30 Sep 2021
Dear Lindah O, Thank you for being our guest and for posting your great rating and review. Look forward to welcoming you back at Nyali Sun Africa Beach Hotel Spa in the near future. Kind regards, Fidelis Kanyi.
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Rachel. O wrote a review Sep 2021
1 contribution
I had an amazing birthday thanks to Nyali sun africa Beach hotel. Swift customer service, very attentive and keen to deliver. Thank you for the cake and for making my birthday special. I will choose Nyali sun africa Beach hotel over and over again!
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Date of stay: September 2021Trip type: Travelled
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Response from Fidelis kanyi, Revenue Management at Nyali Sun Africa Beach Hotel & Spa
Responded 30 Sep 2021
Dear Rey, Thank you for being our guest and for posting your great reviews /rating. It is our joy to hear we met and exceeded your expectations. Look forward to welcoming you back at Nyali Sun Africa Beach Hotel Spa. Kind regards, Fidelis Kanyi Room Reservations Department.
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Maureen Anyesi wrote a review Sep 2021
1 contribution
The hotel had a warm welcoming from the staffs. The rooms are perfect, neat and clean. I was able to interact with the staff,Lilian,Scovia,Charles,Emelda very charming and displined. I will choose Sun Africa Beach Hotel and spa again. ❤️❤️❤️❤️
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Date of stay: September 2021Trip type: Travelled
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Response from Fidelis kanyi, Revenue Management at Nyali Sun Africa Beach Hotel & Spa
Responded 1 Oct 2021
Dear Guest, First and foremost we would like to thank you for choosing Nyali Sun Africa Beach Hotel Spa for your stay. We are glad to know that you enjoyed your stay with us and that our professional staff contributed to your positive experience. We hope to have the chance to welcome you back at Nyali Sun Africa Beach Hotel Spa in the nearest future. Kind Regards, Fidelis Kanyi.
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Sharz P wrote a review Sep 2021
1 contribution
We had a great time! They have good food, but they should have more varieties... The view was amazing from our room. We will be back as this was our first visit. The staff was very helpful. Special thanks to the staff at reception Lillian, Charles & Olive.
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Date of stay: September 2021Trip type: Travelled
Room Tip: The sea view rooms have the best views.
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Response from Fidelis kanyi, Revenue Management at Nyali Sun Africa Beach Hotel & Spa
Responded 1 Oct 2021
Dear Sharz, First and foremost we would like to thank you for choosing Nyali Sun Africa Beach Hotel Spa for your stay. We are glad to know that you enjoyed your stay with us and that our food, room and the staff contributed to your positive experience. We hope to have the chance to welcome you back at Nyali Sun Africa Beach Hotel Spa in the nearest future. Kind Regards, Fidelis Kanyi.
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PRICE RANGE
US$70 - US$114 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Nyali International Beach Hotel & Spa
LOCATION
KenyaCoast ProvinceMombasa
NUMBER OF ROOMS
177
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Frequently Asked Questions about Nyali Sun Africa Beach Hotel & Spa
Which popular attractions are close to Nyali Sun Africa Beach Hotel & Spa?
Nearby attractions include Nyali Beach (0.1 km), Haller Park (4.0 km), and Fort Jesus Museum (3.5 km).
What are some of the property amenities at Nyali Sun Africa Beach Hotel & Spa?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Nyali Sun Africa Beach Hotel & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Nyali Sun Africa Beach Hotel & Spa?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Nyali Sun Africa Beach Hotel & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Nyali Sun Africa Beach Hotel & Spa?
Conveniently located restaurants include Cafesserie Mombasa, Tamarind Mombasa, and Shehnai Restaurant.
Are there opportunities to exercise at Nyali Sun Africa Beach Hotel & Spa?
Yes, guests have access to a pool and fitness classes during their stay.
Does Nyali Sun Africa Beach Hotel & Spa have an airport shuttle?
Yes, Nyali Sun Africa Beach Hotel & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Nyali Sun Africa Beach Hotel & Spa have airport transportation?
Yes, Nyali Sun Africa Beach Hotel & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Nyali Sun Africa Beach Hotel & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Nyali Sun Africa Beach Hotel & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.