Right from the gateman, manager, owner very RUDE, terrible customer service, very filthy pool, the rooms are not well done, no place to even hang towel in the bathroom or a rack to place suitcase, No DRINKING WATER even after asking several times which is less than a dollar, Nothing good about the apartment, not worth to spend your time there. book at your own RISK!
What the hotel has really done about is good photography. The online images of the facilities look amazing. However, truth on the ground is a bit different. My reservation was easy and they are good in communication and followup. However, the indicated location of 'near Serena' and 'near the beach is misleading. The facility is a bit hidden in some bushy area with bad muddy road which might not look safe to walk. The apartments are spacious yes. However, the general facility looks poorly finished with badly finished/painted walls, open sockets, missing drainage vent covers. Bed and mattress were a disappointment. The water is extremely salty and bathing was almost impossible as soap could not lather. Only a single bottle of water 500 mls is offered despite Mombasa heat, so buy your own water. My balcony door had no inner ledge and only that I was in second floor, it would have been impossible to convince me am safe. One had to have windows closed as the facility is surrounded b bushes which breed mosquitos. Cleaning was not thorough and only ne towel was provided and had a wet feel. The TV is an old analogue set with limited local channels which are mostly blurred. No other entertainment provision. WiFi was stable though. Breakfast was bare and same options every morning. Nothing unique but basic options. On the positive, they drop guests going to nearby hotels for conferences with their own vehicle. The swimming pool was a big relief. It is clean and well maintained. Staff too are friendly and warm despite the challenges.…
Very serene place with great views. Clean rooms and amazing and polite staff. The pool was well maintained and clean. The food was delicious and prepared fresh as you order. I will definitely be back.
It was absolutely amazing staying at Nightingale Apartments Hotel in Serena, Shanzu. The staff are very friendly and professional, great food, serene, a walk to the beach and a lovely pool to take a dip! the wifi connection was good , perfect for working and calling my friend. I loved the modern fittings and equipment in the kitchen and once in a while when not dinning at their restaurant i could cook. my evenings watching the sunset was a magical experience!
The appartments are very spacious and clean. Nice cool swimmingpool, good food and friendly staff and good service. Shower was warm but not a lot of water pressure. Only the location is a bit far from everything.
The apartments are spacious,comfortable and very clean. the staff are very friendly and helpful.location is quiet yet close to amenities. Very family friendly. The restaurant serves delicious fresh food. Really enjoyed my stay there.i highly recommend it.will definitely visit again.
To many rules for a holiday in coast. You cannot drink by Pool side, you can have glasses by pool side. This rules seem to be at the discretion of the manager. She is rude, abrassive and condensending. I pay to stay here you are not doing me a favour
I have been here for 3weeks and have 1week remaining. From the day we arrived the hospitality here has been amazing. The chef makes delicious dishes, nothing is too much trouble for him. The restaurant staff "Carol and Michael" are wonderful, they are extremely attentive and exceptionally polite. Office staff are equally helpful and polite. Swimming pool is beautiful, lovely and clean. Apartments themselves are extremely spacious and comfortable. To sum up, the Nightingale is great value for money and we have been coming here since 2012 regularly.
From the time I was picked up at the airport by Harrison, to the check in the next day (I arrived VERY late), the friendly and attentive staff in the restaurant, everyone at the nightingale made sure my stay was excellent. I was very well looked after and anything I needed was immediately looked after.
All the staff polite and friendly,I have returned to Nightingales time and time again.Having stayed at various other hotels and apartments this is one of the best,value of money and great service,dont listen to the local taxi drivers as they have a hidden agenda e.g they get commission to take you some where else.On the three occasions I have stayed at Nightingales I have felt safe and never had any issues,i will return again for sure.Also the power cut out at night has been sorted so just the normal Kenyan power cuts but that's Africa,the generator cuts in no problem,