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Mara Serena Safari Lodge

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850 Reviews from our TripAdvisor Community

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Showing 739: English reviews
Nairobi, Kenya
Reviewed yesterday NEW

Spent 2 nights here with the family as part of a wedding party. The trip was booked through Klass Travels & Tours. We we're picked up in Nairobi by Joe our guide and his team (as we were a big group - 4 vans). The drive down is quite brutal, as the road is bumpy, and unpredictable but Joe and...

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Helpful?
Thank Faraaz C
SerenaHotels, General Manager at Mara Serena Safari Lodge, responded to this review

Dear Faraaz Thank you for your review. Indeed the Mara Triangle remains one of the best places with high concentration of wildlife and it never disappointing. We are also pleased to learn that you enjoyed the food and all facilities at the lodge. There are ongoing works on the roads and we hope the drive will be less bumpy next...

Nairobi, Kenya
Reviewed yesterday NEW

I really loved the location of the Lodge,just inside the park amazing game viewing at the reception and also on rooms. Also near the major wildebeest crossing point during great migration. The reception is cool welcomed. Absolutely perfect.

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Helpful?
Thank shadrakyalo
SerenaHotels, General Manager at Mara Serena Safari Lodge, responded to this review

Dear Shadrak It gives us much pleasure to read your review and not that you had an enjoyable stay at the lodge. My team and I are always committed to ensuring that our guests have memorable stays with us and we are glad that you had a great stay. We look forward to your next visit soon. Yours sincerely Alphaxad...

Nairobi, Kenya
Reviewed 2 days ago NEWvia mobile

Really nice hotel, customer service is up to standards, clean, the food is amazing, the location is really good too though we didn't spot any cheetahs or leopards from this side. I guess it was just bad luck.. Highly recommended but make sure to keep your belongings safely

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Helpful?
Thank SharzyS
SerenaHotels, General Manager at Mara Serena Safari Lodge, responded to this review

Dear Sharzy It is great to read and learn that you had such a lovely stay at Mara Serena Safari Lodge. You may have missed the Cheetahs this time, probably due to the large number of lions in the area at the moment. This is a good reason to come back again and explore more of this beautiful jungle. We...

Bengaluru, India
Reviewed 2 days ago NEW

I loved our 4 days stay at Mara Serena. The location is just perfect. Its very close to the Mara river so its not a long drive to watch the river crossing. We flew in, to save time and since we were travelling with old people. The airstrip is just about 2 kms from the resort. The first thing that...

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Helpful?
Thank Sriramdp
SerenaHotels, General Manager at Mara Serena Safari Lodge, responded to this review

Dear Sriramdp Thank you so much for the your time to review our lodge following your recent stay with us. We are glad you had a nice stay and enjoyed our strategic location which gives you the best game experience, with proximity to some of the main crossing points at the river. We look forward to your next visit in...

Reviewed 5 days ago NEWvia mobile

Beautiful hotel amazing views delicious food i went with my 6 month old and it was comfortable the staff are so friendly. Nothing is to much for them i loved it and my family enjoyed will surely come back.

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Helpful?
Thank Fazia F
SerenaHotels, General Manager at Mara Serena Safari Lodge, responded to this review

Dear Fazia Thanks for your review. Indeed we always endeavour to ensure that we exceed our guests expectations and we are glad that we lived up to this promise ensuring your entire family including the little one were well taken care of. Thanks you again for choosing to stay with us and we look forward to welcoming you back at...

Nairobi
Reviewed 1 week ago

The best lodge for a great game viewing. Rooms and general services good. However, expect rooms attached to each other not individual. Expect busy restaurant during the high season. best time if you like quiet time is April-June.

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Helpful?
1Thank PaulONsafari
SerenaHotels, General Manager at Mara Serena Safari Lodge, responded to this review

Dear Paul We appreciate your time in reveiewing your stay at Mara Serena Safari Lodge and are delighted that you had a great experience. Thanks again and hope to have you back yet another time in future. With Regards Alphaxad Chege

The Hague, The Netherlands
Reviewed 1 week ago

Excellent venue well located in the Mara. We flew in and out by Air Kenya which saves a lot of time and is excellently organised. V comfortable with great staff and good quality dining. The Hippo pool champagne breakfast is a must. The hotel safaris are well organise twice a day with our excellent driver Sammy enabling us to see...

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1Thank Darryl d
SerenaHotels, General Manager at Mara Serena Safari Lodge, responded to this review

Dear Darryl Great reading of your great experience during your recent stay. Glad that you enjoyed our hospitality, the quality of dining as well as the game experience. We look forward to welcoming you back again for yet another unforgettable safari. Yours Sincerely Alphaxad Chege

Pune, India
Reviewed 1 week ago

Stunning location with the unfolding world before you. Add to that the wonderful staff, palate tickling cuisine with a good Indian selection. The interiors and the paintings pay a tribute to the majestic masai land.

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Helpful?
1Thank sangeeta m
SerenaHotels, General Manager at Mara Serena Safari Lodge, responded to this review

Dear Sangeeta We are delighted to learn that you had a wonderful experience at Mara Serena Lodge during your last visit. Thank you for taking time to share of your experience. We look forward to hosting you again. With Warm regards from Masai Mara Alphaxad Chege

Nairobi Region, Kenya
Reviewed 1 week ago

Mara Serena is inside the National Reserve. We were priviledged by nature to witness a lion laying on the road as we drove in, and by the time we entered the hotel, we had seen buffalos, hippo and the normal zebras. The reception decor shouts wildlife, but the sunset view is breathtaking. The leisure of the hotel, open space overlooking...

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Helpful?
Thank muthokam
SerenaHotels, General Manager at Mara Serena Safari Lodge, responded to this review

Dear Muthokam Thank you for your time taken to post the review. It is always refreshing to learn that our guests had a great experience at the lodge. We hope to be of service to you in the not so distant future. Yours sincerely Alphaxad Chege

Nairobi, Nairobi, Kenya
Reviewed 3 weeks ago via mobile

Clean, excellent, romantic accomodation. Yummy food with a wide selection for all palate's. Friendly/hospitable staff, beautiful surroundings/scenery & swimming pool to cool off. Amazing game-drives where you get to see the 'big five'in their natural habitat

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Helpful?
1Thank Susan D
SerenaHotels, Assistant lodge manager. at Mara Serena Safari Lodge, responded to this review

Dear Susan D, We are glad to note that you had an amazing experience during your stay with us ,this is much appreciated. It is also worth noting that you enjoyed every service rendered by our staff ,in addition with our beautiful scenic surrounding, you get to see the big five in a short distance from the lodge which gives...

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Room Service
  • Spa
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Mara Serena Safari Lodge, set on a saddle of a hill, overlooks the 1,800 square km of rolling plains at an altitude of 1625 meters at the Masai Mara Triangle, one of the world's richest wildlife sanctuaries. ... more   less 

Additional Information about Mara Serena Safari Lodge

Address: C14, Keekorok, Masai Mara National Reserve, Kenya
Region: Kenya > Rift Valley Province > Masai Mara National Reserve
Price Range: €239 - €715 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mara Serena Safari Lodge 4*
Number of rooms: 74
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Also Known As:
Mara Serena Safari Hotel Maasai Mara National Reserve
Mara Serena Safari Lodge Kenya, Africa
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Questions & Answers

Here's what travellers have asked, with answers from Mara Serena Safari Lodge staff and other travellers.
22 questions
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Questions? Get answers from Mara Serena Safari Lodge staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing the South are great if you have powerful binoculars. Especially on a clear day.”
 of 5 bubbles faraazc2015, 9 Dec 2016 | Read review
“Rooms near the restaurant is better for people who have trouble walking. the other rooms have a good number of steps to climb”
 of 5 bubbles Sriramdp, 8 Dec 2016 | Read review
“The middle rooms have best view of the game and also more spacious and with connecting doors (for those in need of these arrangement)”
  • View from the hotel ambiance overlooking the game reserve
  • View from the rear of theroom
 of 5 bubbles muthokam, 27 Nov 2016 | Read review
“All rooms are nice, better to take nearer to the main building.”
 of 5 bubbles DPMMumbai, 18 Oct 2016 | Read review
“Rooms with the views of the sweeping Masai Mara plains are the best”
 of 5 bubbles huamengcn, 13 Oct 2016 | Read review
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