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Silver Springs Hotel

TripAdvisorUS$107*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$210*
US$107*
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US$140*
US$140*
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Silver Springs Hotel
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205 Reviews from our TripAdvisor Community

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Showing 182: English reviews
Montreal, Canada
Reviewed 9 March 2017

I booked a room for two days for business conferences and service was poor. Our room was ready when we arrived but service terribly slow. we ordered coffee at 9:00AM and it arrived at 10:30.... Without cups, spoon or napkins. We had to call each time for each item. Overall, the waiter entered in the room on nine occasions and...

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Helpful?
Thank Marie Helene A
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Greetings. My sincere apology on behalf of the hotel Management and Staff for the bad experience that you encountered. This is not the kind of service and experience we would want any of our guests to get or experience therefore i would like to thank you for sharing the information which i have taken measures and the necessary...

Innsbruck, Austria
Reviewed 27 February 2017

We enjoyed a nice stay of 2 nights in this hotel. After beeing in the mountains for weeks we really liked the very tidy (!) rooms, the outstandingly friendly service and the food. The pool in inner courtyard is a perfect place to relax from the turmoil of Nairobi. The price was very good and we were surprised why this...

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Helpful?
Thank Werner B
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Greetings. Thank you for your genuine review about the hotel. I am glad to note that you liked our rooms, good service from our friendly staff and the good food. We are all excited about your rating of our hotel and i promise you that we are working hard towards achieving the 4 star rating. I look forward...

Conakry, Guinea
Reviewed 14 February 2017

Locations of the hotel is next to a busy road, however the hotel itself is surprisingly very quiet. The room was clean and the stuff were helpful at all levels. The breakfast is very good, however the food served at the dinner is very minimal, so its better to eat out.

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Helpful?
Thank A A
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear guest, Greetings. I would like to thank you for taking your time to post a positive review about our hotel. I am sincerely sorry that you were given a small portion of food but i would like to assure you that we do add rations when one feels that it is not enough and we also have the option...

Varde, Denmark
Reviewed 29 January 2017 via mobile

Silver springs is the perfect stop over for a visit to moshi/killimanjaro. This is due to the fact the Impala shuttle to moshi leaves from the hotel ever day. The hotel has nice rooms, good food and a pool.

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Helpful?
Thank Jesper K
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Greetings. Thank you for having chosen to stay at Silver Springs while in Nairobi. We are happy to note your sincere feedback on the hotel location, good food, our nice rooms and pool. We look forward to welcoming you back again when visiting Kenya. Sincerely, Shadrack Wawire General Manager

Burlington, Canada
Reviewed 22 December 2016

I was there very briefly for three nights for business conference. I found the staff very helpful and check in after a long trip was quite fast... The breakfast buffet was quite lovely and fresh. I didn't have time to use the pool or exercise facilities but they looked impeccable. One note, the a/c in my room didn't work as...

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Helpful?
Thank johndavid2016
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Greetings. I am sincerely sorry that you were allocated a room with a mulfunctioning AC which was as a result of a collapsed complete AC Unit which has since been repaired by our technicians. May i also thank you for your positive and genuine feedback which touched on our helpful staff, lovely breakfast and fast check in service...

Nairobi Region, Kenya
Reviewed 19 December 2016

I was at this hotel for a meeting for a week... the place is nice, clean, modern and beautiful despite the fact that it is in the middle of Nairobi. The staff however are very unfriendly and unhelpful and adamant! They will not step even an inch out of their way to help you. I also got a stomach upset...

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Helpful?
Thank ech0mike
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Greetings. I am sincerely sorry for the experience you underwent during your stay with us and kindly accept our apology. This is not the kind of service that we are known for and i promise to do a follow up and amend on the areas that we went wrong this time. I promise that when you visit us...

Nairobi, Kenya
Reviewed 16 December 2016

I spent 1 week in this Hotel. The food was okay, the rooms are quite and though a bit small, they have comfortable beds. However, the hotel has fluctuating Wi-Fi and thus making it the only hotel i have been to with the worst kind of Wi-Fi connectivity. It goes off and on, you cant rely on it for any...

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Helpful?
Thank victork2542016
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Greetings. Thank you for taking your time to post a review about the hotel and i am sincerely sorry that Wifi connectivity let you down during your stay. Am sorry this was caused by the ongoing road construction but we are trying our level best that all goes back to normal. Please accept our apology and i promise...

Reviewed 12 December 2016 via mobile

Had my spa appointment cancelled at the last minute ( I had already arrived- in time), because the staff felt and I quote: "you will take too long in the shower" . I was the last appointment of the day and had booked at the time advised by this same facility. They also changed the originally booked executive room at...

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Helpful?
Thank Mimi T
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank you for taking your time to post your sincere feedback on what you experienced while at the hotel. I took up the matter personally with the concerned colleagues because this is unacceptable and i promise you that this will not happen again to all our guests now and in future. Kindly accept my apology and i look...

Washington DC, District of Columbia
Reviewed 4 December 2016

I spent two weeks in Nairobi in July staying at or working out of several hotels. I don't usually have the opportunity to explore so many in a short period of time. I'm going to use the same criteria in reviewing all of them: - Rooms/Food/Overall Ambiance-Grounds/Taxi service/Security/Service. Hopefully the comparison of five hotels by the same person is helpful...

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Helpful?
Thank thewilsonswanderings
Reviewed 15 November 2016 via mobile

The rooms are quite. The buffet breakfast is good. I don't know why but the gym is complimentary only from 10.30 to 11.30 and 2 to 3. Who goes to gym at that time. But over all a nice place to stay since it is near to my business place.

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Helpful?
Thank sanjay m

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Breakfast included
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about Silver Springs Hotel

Address: Valley Road & Argwings Kodhek Road, Nairobi, Kenya
Region: Kenya > Nairobi > Upper Hill Estate
Price Range: €91 - €151 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Silver Springs Hotel 3*
Number of rooms: 160
Reservation Options:
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Hotel Style:
#19 Spa Hotel in Nairobi
#24 Business Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Silver Springs Hotel staff and other travellers.
2 questions
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Questions? Get answers from Silver Springs Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Basic rooms are very small, Chose a room with view on the pool in the Annex.”
369no_mied, 22 May 2017 | Read review
“New section of hotel had lovely rooms but views were not as good as the older rooms”
Ruthellen2014, 16 May 2017 | Read review
“Smoking area not demarcated... choose carefully where to be by the pool if you do not smoke”
HastieWaMayingira, 14 Mar 2017 | Read review
“choose rooms in the new wing”
benjamind467, 9 Mar 2017 | Read review
“Try to stay away from the swimming pool which is very noisy”
26mariehelenea, 9 Mar 2017 | Read review
5 of 5
TripAdvisor
US$107* /night
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Expedia.comUS$140
TravelocityUS$140
Jumia TravelUS$210
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*Disclaimer
Prices are for 1 room, 2 adults
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