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The Heron Portico

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#4 of 162 Hotels in Nairobi
Certificate of Excellence
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1 room 2 adults 0 children
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401 Reviews from our TripAdvisor Community

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Showing 374: English reviews
Los Angeles, California
Reviewed 7 September 2016

Just completed my third stay at Heron Portico. I am particularly grateful to the staff for their hospitality and professionalism. The staff was absolutely delightful and when confronted with an issue, they were eager and quick to address. The front desk manager, David, is a really friendly guy who made my stay especially enjoyable. I travel and stay in hotels,...

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Helpful?
Thank calistogamt
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The Heron Portico, Nairobi! Thank you for sparing time and posting your review of our hotel on Trip Advisor. I am pleased to note that you had a pleasant stay with us. Your appreciation for the facilities offered and our services motivates us in our endeavor to create delight for all our guests. We look forward...

New Delhi, India
Reviewed 7 September 2016

I was on a business trip to Nairobi and first time decided to stay at this hotel. I was mightily impressed with every aspect of the hotel. The hotel's General Manager Mr.Sanjeev Tiwari ensured that I had my vegetarian meal ready the moment I checked into the hotel. All the staff were extremely courteous and remembered every small detail that...

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Helpful?
Thank Shekhar D
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The Heron Portico, Nairobi! Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor. We are delighted to note that you have enjoyed your stay at the hotel and carried back fond memories of your time. It is a pleasure to read your positive feedback about your experience, especially our...

Gurgaon, India
Reviewed 6 September 2016

I loved my stay at this hotel. The staff is so friendly and accommodating to your needs that it is unbelievable. The rooms are clean and comfortable. The food is delicious and the chef is so kind and dedicated. The internet is fast . The location is quiet and not too far from the airport but the traffic is maddening.

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Helpful?
Thank monicaPune
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for the feedback and the appreciation. I am glad to know that you enjoyed the facilities and services of the hotel. We look forward to welcoming you back soon. Best regards Sanjeev Tiwari General Manager

Vadodara, India
Reviewed 4 September 2016 via mobile

We were there to meet friends from India and had breakfast and brunch. Chicken sate was excellent. Friends had some Chinese and Thai items they were impressed. The service was excellent very attentive staff and courteous. Recommended for a Sunday Chill in the outdoor restaurant.

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1Thank Jayesh C
Reviewed 31 August 2016 via mobile

This hotel is my best in Kenya. Loved breakfast, gym, rooms and staff This place is probably the best on this hill, you won't believe unless you've been inside here. Concrete secure with good dinning, staff and everything.. Located on a cool hilly zone, accessible to transport and other services in the city

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Helpful?
Thank Orikiiriza I
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The Heron Portico, Nairobi. Thank you for providing us with a feedback on your recent stay experience. It is inspiring to know your over all stay experience and comments on our facilities and services and your specific appreciation of our breakfast buffet at Madalasini restaurant. We pride ourselves in offering a personal and instinctive service, and...

Reviewed 28 August 2016 via mobile

The hotel rates are affordable and they are decent. Lovely working table with great Internet connectivity. They have a self tea service point in the room. The service is great right from the reception to room service to the restaurant. Besides the traffic dyring peek hours, It's good and I would visit again when in Nairobi.

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Helpful?
Thank Joan A
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The Heron Portico! Thank you for your patronage to our hotel and for taking the time to share your experiences with us. We would like to thank you for letting us know how impressed you were with the service you received. Our team is delighted to hear that you enjoyed our facility and services, especially the...

Saint Paul, Minnesota, United States
Reviewed 27 August 2016

I stayed here three days and nights and was so comfortable - the colors, artwork, and furniture (Swahili style) in the room were lovely! We had one of the rooms with a small kitchenette which was very useful! Great hotel and the people who work here are very friendly!

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Helpful?
Thank Dena T
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you so much for your kind comments. We, at The Heron Portico, strive to pamper our guests with the perfect 'WOW' experience with our refreshing amenities and warm hospitality. It is great to know that you loved everything about our hotel and carried back memories of a comfortable stay. Your kind remarks about our hotel architecture, associates...

netherlands
Reviewed 25 August 2016

A nice place to stay. For me as a business traveller the services are good, location is perfect and equally important: the food is excellent and staff is great. Esp. chef Festus has made my stay so welcoming - thanks and will come back for sure.

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Helpful?
Thank marlies80
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for your wonderful review for the hotel. I am pleased to note that you had a comfortable stay and enjoyed the facilities of the hotel. It is also a pleasure to know that you enjoyed our breakfast, our chef do their best to meet the tastes of all our guests and we met your expectations. We...

Detroit, Michigan
Reviewed 19 August 2016

A wonderful stay! 5 night all told. The staff was warm and welcoming. Traveling with my 17 yr old Grand daughter. They made us feel like family.. A very safe place for new and inexperienced travelers.

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Helpful?
Thank 65Claudia_66
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, It was a pleasure to have your family and you stay at The Heron Portico, Nairobi. I am delighted that your experience was memorable and the staff did everything they could to make your stay special. Thank you for so highly recommending The Heron Portico. The team and I, look forward to your continued visits. Kind regards, Sanjeev...

Solihull, United Kingdom
Reviewed 19 August 2016 via mobile

Delightful place to stay and rest before travelling on to face the harshness and beauty of East Africa. Very attentive staff who were happy to arrange excursions. Fabulous breakfast spread which includes previously mentioned freshly made to order omelettes :)

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Helpful?
Thank Trev0rAlis0n
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, It was a pleasure to have you stay at The Heron Portico, Nairobi and we appreciate your time to review us on TripAdvisor. I am delighted to read your review and to note that you enjoyed the location, the ambience, the food, the room and most importantly the service. I do hope that you have many more occasions...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Heron Portico is Nairobi's finest and best known business hotel located at a distance of 3 kilometers from the city center and about 18 kilometers from the Jomo Kenyatta International Airport. The hotel offers accommodations in 108 guest rooms and suites, outdoor swimming pool, Gym, Sauna, Steam room and Gift shop. The hotel is known for its food and beverage offerings, where drinks and meals are served continuously from morning till evening. ... more   less 

Additional Information about The Heron Portico

Address: Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya
Region: Kenya > Nairobi
Price Range: €102 - €175 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Heron Portico 4*
Number of rooms: 108
Reservation Options:
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Also Known As:
Heron Hotel Nairobi
Hotel Style:
#4 Luxury Hotel in Nairobi
#12 Business Hotel in Nairobi
#13 Best Value Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from The Heron Portico staff and other travellers.
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Questions? Get answers from The Heron Portico staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Makutano Conference Hall is spacious.”
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“Faceing the pool”
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“we had a corner double twin room on the fifth floor with sunny large breezy windows with great view of the city.”
 of 5 bubbles 657julisav, 13 Dec 2016 | Read review
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