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The Heron Portico

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#6 of 161 Hotels in Nairobi
Certificate of Excellence
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371 Reviews from our TripAdvisor Community

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There are newer reviews for The Heron Portico
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Showing 347: English reviews
1 review
Reviewed 15 July 2016

We had 18 of us stay at Heron Portico and it was a great experience. Staff was excellent and Manager David was amazingly kind and accommodating. Rooms were excellent as well. I would definitely stay here over some other places I have been in Nairobi.

Helpful?
Thank Ryan L
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Ryan, Greetings from The Heron Portico! Guest reviews help us understand our offerings better and we are elated to know that our associates were perfect in rendering their services. Your kind remarks about our Rooms division team have left them beaming with delight. David, indeed, takes personalized care of each of our guests and is elated to have his... More 

1 review
Reviewed 13 July 2016 via mobile

We were in Nairobi for business and chose heron portico for our stay and a public event we organized. We couldn't have been more pleased with our choice. Personnel at heron portico were phenomenal and accommodated all of our request. The hotel is relaxing, quiet, and have a nice atmosphere. The event run smoothly and the breakfast provided for our... More 

Helpful?
Thank Sofia S
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Sofia, Thank you very much for a most wonderful review. We are so pleased to read that your stay was filled with many fond memories of special moments and people. The entire team shall be highly delighted to read your comments. I am fortunate to be working with a fantastic team of people who understand the principle of delivering... More 

United States
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 13 July 2016

I stayed here on two separate occasions in June of 2016 and experienced both the good and bad. First the good: clean rooms, great beds, amazing pool, fantastic breakfast. The bad: 1) On my first stay, I requested a pick up from the airport--they told me "no problem," thirty US dollars--"great" I replied. Of course, no one was there to... More 

Helpful?
Thank TheGlobetrottingGuy
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest Thank you for taking out time and posting a review on the hotel and its services. We appreciate your feedback. Your comment on airport transfer and room allocation have been well noted and I wish to inform you that we have taken corrective measures to ensure that this does not get repeated and inconvenience any other guest in... More 

NAIROBI
1 review
Reviewed 10 July 2016

It was one of those lazy weekends and we decided to go our for lunch. Heron Portico was the place we ended and we were not disappointed at all. We were received by the Front office staff and shown to our table where our orders were taken and within minutes our meals were ready. Delicious and well presented.

Helpful?
Thank KENYAHOTELS
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest Thank you for sharing this wonderful review on TripAdvisor. Delighted to note that you enjoyed both the hotel and the service experience at The heron Portico. My sincere gratitude for your compliments for recognising team’s efforts. Look forward to welcoming you back soon and create more fun & relaxing moments. Warm regards Sanjeev Tiwari General Manager More 

2 reviews
Reviewed 10 July 2016 via mobile

I had a wonderful stay during my stopover in Nairobi. The staff were very attentive. Dinner was excellent -the chef even came out and gave recommendations and prepared a delicious meal. Breakfast was very good. This is a great place for the value. Thank you Heron Portico!

Helpful?
Thank Stephen M
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, It is heartening to receive your compliments on our services and delicious food offering. I am glad that my team met your expectations in terms of service. Look forward to welcoming you personally on your next visit when your travel plans bring you back to The Heron Portico, Nairobi. Warm regards Sanjeev Tiwari General Manager More 

New Plymouth, New Zealand
Level Contributor
84 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 9 July 2016

Reception and dining areas very pleasant in this small but adequate hotel, pleasant staff willing to please, Very small rooms with basic facilities but okay for an overnighter. Good security was nice to see and reassuring,

Helpful?
Thank Pam255112
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you so much for placing your encouraging feedback from your recent stay with us at The heron Portico. Our teams are extremely dedicated to guests satisfaction and feedback such as yours allow us to ensure that we are indeed constantly making progress towards excellence. Look forward to welcoming you personally when your travel plans bring you back... More 

London, United Kingdom
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 7 July 2016

Exuding character, the Heron is a comfortable and relatively small hotel located in a safe and pleasant area to the west of, and close to, downtown (5 minutes by taxi). With a restaurant, café, shop, gym, swimming pool, Wi-Fi and conference facilities, it meets the varied demands of business and tourist guests alike whilst the staff are exceptionally cheerful, welcoming... More 

Helpful?
Thank Simbal09
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, It is heartening to receive your compliments on our award winning property. Thank you so much for placing your encouraging feedback from your recent stay with us and also recommending us. Glad you relished the delectable cuisines by our Chefs. We strive to exceed our guest’s expectation and glad to know of your positive experience at The Heron... More 

calgary
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 7 July 2016 via mobile

A group of 10 had our 'last night in Kenya' celebration dinner here last night and it was excellent! Great menu, beautiful ambience, good service and very good food! Filet mignon done medium rare, nice cold beer, sit on the patio and enjoy the sounds of the fountain nearby. A great dining experience!

Helpful?
Thank rainbowsend8
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear guest, Thank you for your compliments & taking the time to share the feedback about your experience at The Heron Portico. Glad you relished the cuisines by Chef at Mdalasini restaurant. Such appreciation motivates all of us to continue delivering excellence in all aspects of our hotel operations. We hope to welcome you back soon. Warm regards Sanjeev Tiwari... More 

1 review
Reviewed 28 June 2016

For my business trips to Nairobi I use the Heron Portico and it offers me the best value for my money. The rooms are very comfortable, the food is great, the gym and swimming pool areas are very well done. I enjoy my time in Nairobi thanks to the Heron Portico. I highly recommend it.....

Helpful?
Thank Chadi Z
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for choosing to stay at The Heron Portico and for taking the time to review your experience. We are grateful to you for your recognition of the service standards of the hotel! Warmth and professionalization in service delivery is what we inculcate in our team and forms an integral part of our training programs. Thank you... More 

Perth, Australia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 June 2016

We stayed for one night as a stop over, it was ok, the staff were a little rude and it was noisy. Food wasn't too bad in the restaurant. Wouldn't stay long term an overnight stay is all I would recommend.

Helpful?
Thank Anne D
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, We thank you for sharing your feedback regarding your recent stay at The Heron Portico. We regret that your experience was not up-to the mark and entire team is disappointed to know about it. Your feedback has been shared with the entire team and corrective measures have been taken to avoid such instances in future. It is through... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Heron Portico is Nairobi's finest and best known business hotel located at a distance of 3 kilometers from the city center and about 18 kilometers from the Jomo Kenyatta International Airport. The hotel offers accommodations in 108 guest rooms and suites, outdoor swimming pool, Gym, Sauna, Steam room and Gift shop. The hotel is known for its food and beverage offerings, where drinks and meals are served continuously from morning till evening. ... more   less 

Additional Information about The Heron Portico

Address: Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya
Region: Kenya > Nairobi
Price Range: €106 - €176 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Heron Portico 4*
Number of rooms: 108
Reservation Options:
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Also Known As:
Heron Hotel Nairobi
Hotel Style:
#6 Luxury Hotel in Nairobi
#12 Business Hotel in Nairobi
#15 Best Value Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from The Heron Portico staff and other travellers.
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Questions? Get answers from The Heron Portico staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room close to the hotel centre and not on the outer perimiters, the Wi Fi is better.”
 of 5 bubbles 727bobt, 2 Nov 2016 | Read review
“All rooms seemed fine.”
 of 5 bubbles NinaJ278, 22 Oct 2016 | Read review
“Rooms are quiet; all rooms have air conditioners”
 of 5 bubbles 119barryl, 16 Oct 2016 | Read review
“Higher floors have great views.”
 of 5 bubbles davedO2655ZA, 21 Sep 2016 | Read review
“I was upgraded to the junior suite and it was really spacious and nice.”
 of 5 bubbles kanetrac, 17 Sep 2016 | Read review
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