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The Heron Portico

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#4 of 164 Hotels in Nairobi
Certificate of Excellence
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1 room 2 adults 0 children
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The Heron Portico
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424 Reviews from our TripAdvisor Community

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Showing 397: English reviews
Greater Johannesburg, South Africa
Reviewed 3 weeks ago

It has been some time since I resided at this establishment. Needed a centrally located hotel to Upper Hill and Kileleshwa and decided to reside here due to traffic and short stay. Was not disappointed. Price competitive, check in quick and efficient, wifi acceptable, breakfast fresh and service above average. Will consider returning if need to be located in this...

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Helpful?
1Thank Muzungu007
Dubai, United Arab Emirates
Reviewed 5 weeks ago via mobile

Heron looks really nice and fancy but service is pretty slow and food is not that good. Cold breakfast buffet with limited options. Room service took forever. Wifi was inconsistent. Pretty grounds and spacious rooms.

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Helpful?
Thank Patricia T
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for sparing your valuable time to post feedback of your stay on TripAdvisor. Your generous praise of our ambience, room and landscaping is very encouraging and motivating. We have taken a note of your feedback on internet speed, service delivery and buffet offerings. I would like to assure you that we have taken necessary corrective measures.We...

Navi Mumbai, India
Reviewed 5 weeks ago via mobile

Hotel is old but value for money. Old rooms and furniture, bathrooms but maintained well. Staff is really good and courteous. Service times are longer and slow but that is compensated by accommodative staff. The hotel is near to the business district.

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Helpful?
Thank Snehal22
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you very much for posting your review about your experience at the Heron Portico. I am glad you left with a positive impression of our hotels . The team at the hotel and I look forward to welcoming you back soon. Thank you again. Kind regards Sanjeev Tiwari General Manager

Nairobi, Kenya
Reviewed 14 February 2017

The Heron Portico is a comfortable, well located hotel in Nairobi. I stay here for every business trip in Nairobi and would thoroughly recommend it. The staff are extremely attentive, and my stay was made complete by Festus Sitati who not only makes the best eggs in town but is very friendly and helpful. If you're going to Nairobi, I...

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Helpful?
Thank w0rldtraveller25
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear guest, Thank you for your review on Trip Advisor. I am delighted to know that our hotel was at par with your expectation in terms of service, rooms, atmosphere and food. Our endeavour will always be to exceed our guests’ expectations, which we will continue to do. We thank you once again for your feedback and look forward to...

Melbourne, Australia
Reviewed 13 February 2017

The staff at the Heron are extremely helpful, anything you need and they will help you out. I really enjoyed the breakfast and had the best service from Festus the chef. I would definitely stay again if I return to Nairobi!

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Helpful?
Thank f00dl0ver22
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings of the day! I am delighted to learn about your wonderful stay experience at The Heron Portico. Your positive comments are a source of motivation for the team. Thank you for taking time out to share your feedback. We value your patronage and look forward to welcoming you back soon. Warm regards, Sanjeev Tiwari General Manager

Reviewed 11 February 2017 via mobile

I spent 5 nights in early February 2017. Price was right. Pleasant room if a tad stuffy. Air-conditioned but not powerful. Bed comfortable and good bathroom with very good shower. Minibar. Good location just west of Nairobi Central . Wi Fi was spotty at best but overcame that using the mobile hot spot feature on my cell there giving me...

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Thank OS F
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for taking time out to share your feedback. We value your patronage and look forward to welcoming you back soon. Warm regards, Sanjeev Tiwari General Manager

Reviewed 9 February 2017 via mobile

It's a good place with good services offered.. I think they are the best. The environment is very cool and friendly and someone can really long to just stay there. The type of food are hygienic and well cooked and that's gives the best satisfaction. The chefs are so friendly with good communication skills the management is one of the...

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Helpful?
Thank mercyjumah
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear guest, Thank you for your review on Trip Advisor. I am delighted to know that our hotel was at par with your expectation in terms of service, rooms, atmosphere and food. Our endeavour will always be to exceed our guests’ expectations, which we will continue to do. We thank you once again for your feedback and look forward to...

Reviewed 8 February 2017 via mobile

It was a great experience for me...the waiters are very kindness and polite...I just wanna say thank you to all of these guys because I really feel that they are my 2nd family...I wanna say thanks to our sefs...it was nice to meet you guys

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Helpful?
1Thank Andreas T
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for sparing your valuable time to post feedback of your stay on TripAdvisor. Your generous praise of our service, room and food is very encouraging and motivating. The team and I, hope that you have many more opportunities to visit us again very soon. Kind regards Sanjeev Tiwari General Manager

Reviewed 7 February 2017 via mobile

Very good hotel!!!Chef Milos and Chef Jareet are the best chef in the Africa.Very helpful people and professional service!!!Very good experience!!!Nice pool very good gym and very good Food by the best chef!

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Thank Χρήστος Δ
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings of the day! I am delighted to learn about your wonderful stay experience at The Heron Portico. Your positive comments are a source of motivation for the team. Thank you for taking time out to share your feedback. We value your patronage and look forward to welcoming you back soon. Warm regards, Sanjeev Tiwari General Manager

Finland
Reviewed 4 February 2017

The Heron Portico is located in a safe and quiet part of Nairobi city. The interior of the lobby and public areas are nicely decorated. Buffet breakfast is basic and does not surprise you. The gym is alright. My room did not have air conditioning so the window had to be kept open to cool the temperature down. The neighboring...

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Helpful?
Thank Tino J
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for sharing a review of your stay on TripAdvisor. We are pleased to receive your feedback and to note that you enjoyed the location, the splendid views and the ambience of the hotel. We do have air conditioning in all the rooms. We have a taken a note of your feedback on A/C noise from neighboring...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Heron Portico is Nairobi's finest and best known business hotel located at a distance of 3 kilometers from the city center and about 18 kilometers from the Jomo Kenyatta International Airport. The hotel offers accommodations in 108 guest rooms and suites, outdoor swimming pool, Gym, Sauna, Steam room and Gift shop. The hotel is known for its food and beverage offerings, where drinks and meals are served continuously from morning till evening. ... more   less 

Additional Information about The Heron Portico

Address: Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya
Region: Kenya > Nairobi
Price Range: €89 - €173 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Heron Portico 4*
Number of rooms: 108
Reservation Options:
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Also Known As:
Heron Hotel Nairobi
Hotel Style:
#4 Luxury Hotel in Nairobi
#12 Business Hotel in Nairobi
#16 Best Value Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from The Heron Portico staff and other travellers.
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Questions? Get answers from The Heron Portico staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Faceing the pool”
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