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The Heron Portico

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#3 of 161 Hotels in Nairobi
Certificate of Excellence
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1 room 2 adults 0 children
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The Heron Portico
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438 Reviews from our TripAdvisor Community

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Showing 408: English reviews
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london
Reviewed yesterday NEW

I stayed at this hoel in March where my company held large training sessions for over 100 people each day for three days. The staff at the Heron Portico, couldnt be more helpful and accommodating. They provided everything for our needs and were very flexible when we had to make changes. The chef, Milos, was so kind and helpful making...

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Helpful?
Thank Fif1304
Reviewed 1 week ago

Festus Sitati serves the best omelette . Such a wonderful chef!!!. Great customer service, hotel is so clean and spotless. Breakfast is amazing! Would definitely want to come back again. The best in Nairobi.

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Helpful?
1Thank Rachael N
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for staying at The Heron Portico and for sharing feedback of your stay on TripAdvisor. We are delighted that you had an enjoyable stay and that our service and facilities exceeded your expectations. Thank you for your compliments for our restaurants and the food. Our Chefs are very happy to read your feedback. The team and...

Reviewed 1 week ago

Very friendly and helpful staff who had helped solve my problem of my taxi receipt issue. I forgot to ask the taxi receipt for my reimbursement use. Once I told them the problem by Email after I left the country, they immediately made it and scan for me. Appreciate it!

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Helpful?
1Thank Chen L
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for posting your review regarding your stay at The Heron Portico. Its our duty to ensure that guest requests on email are reverted in timely manner. I am glad to note that we were able to make your stay comfortable. We look forward to welcoming you back soon. Thank you. Warm regards, Sanjeev Tiwari General Manager

Vancouver, British Columbia, Canada
Reviewed 2 weeks ago

we stayed last night at The Heron Portico (suite 2301 overlooking pool)...it is an oasis in a bustling city...all the Team (hate the word "staff", isn't that an infection?) are so fantastic - kind, soft spoken, fully present, gracious, and authentic...every time a Team member sees you in the hall, gym, pool, anywhere, it is "good morning sir/m'am" (or good...

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Helpful?
1Thank marcovianman
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for taking the time to share your wonderful feedback about The Heron Portico. We are extremely delighted to have you as an “ambassador” for The Heron Portico. It is indeed a true pleasure to read that you had a wonderful time with us and that you highly recommend all guests to try our hotel for stay....

Reviewed 2 weeks ago via mobile

Heron Portico is just perfect! I love everything about Heron, customer service...perfect! Rooms...perfecto! Their rates are also very friendly. I have to mention their omelette!!! Just the way I like it. Thank you Chef Festus.

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Helpful?
2Thank Chematowe
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Renewed Greetings from The Heron Portico! We are delighted to know that we impressed you with our offerings and have earned your esteemed patronage. It makes us immensely happy when guests leave satisfied with our services. Your kind mentions of the warm welcome you received along with your flattering comments about our breakfast spread, service standards are much...

Reviewed 2 weeks ago via mobile

Will never think to change staying at the heron hotel again and again. Recommend to all my friends, you fully feel home. Rooms are clean food is perfect and staff is amazing, thanks all for making my stay comfort, Thanks Sharon for great helps thanks all I Love this place

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Helpful?
Thank Mutwakil A
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for leaving this gracious review on TripAdvisor. We are delighted to know that your visit to the The Heron Portico has been a pleasant one, and that we were able to live up to your expectations. Thank you once again for recommending us to your colleagues, friends and family. The team and I look forward to...

Reviewed 2 weeks ago via mobile

Chef Milos was great. The French dinner was excellent and the service we received from Milo's was exceptional. Our room was also good staff were really friendly. Will surely come again and recommend it to others. Thank you.

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Helpful?
Thank linnetjc
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, We are delighted to receive this fantastic review and are glad to know that you have, had a comfortable stay at the The Heron Portico. I have personally shared your appreciation with the entire team and especially with Chef Milos and I am sure it will motivate him to deliver higher levels of service to esteemed guests like...

Nairobi, Kenya
Reviewed 2 weeks ago

Year after year we have extraordinary customer service for our courses and programmes that we run at Heron Portico Hotel. We have just finished a 6 month weekly programme with them and about to start another in May. The staff especially David and Wesley are always professional, courteous and great with us and our customers. It is always such a...

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Helpful?
Thank Ngethe G
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for leaving this gracious review on TripAdvisor. We are pleased to know that you enjoyed your stay with us. We thank you for your words of appreciation which will definitely be shared with the team. We look forward for your continued patronage. Warm regards, Sanjeev Tiwari General Manager

Diani Beach, Kenya
Reviewed 4 weeks ago

The rags in the room needs some makeover, abit old making the room gloomy. Bathrooms are very tiny leaving no room for even picking soap if you happen to drop it Location is very ideal The front office and accounts staff need to be well coordinated to make check out a better experience

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Helpful?
1Thank cancean
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for taking time to review us on Trip Advisor. Please do accept my sincere apologies for the manner in which your check out was handled. May I please assure you that we will do our best to take care to improve. At The Heron Portico, we endeavour to be consistent in ensuring that we deliver excellent...

Reviewed 4 weeks ago

I stayed at the Heron for 5 days through work and an extra 3 days on holiday. I really enjoyed my stay. The hotel has lots of character and really kind and caring staff and management who make you feel valued as an individual. The food is delicious and the the head chef really makes a big effort, My room...

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Helpful?
1Thank Phil W
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you very much for the positive review and continuing to choose The Heron Portico during your visits to Nairobi. I do hope you had a successful trip. I am proud to be part of a young and energetic team that genuinely cares about guest experiences that make a difference. It is a pleasure to know that you...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Heron Portico is Nairobi's finest and best known business hotel located at a distance of 3 kilometers from the city center and about 18 kilometers from the Jomo Kenyatta International Airport. The hotel offers accommodations in 108 guest rooms and suites, outdoor swimming pool, Gym, Sauna, Steam room and Gift shop. The hotel is known for its food and beverage offerings, where drinks and meals are served continuously from morning till evening. ... more   less 

Additional Information about The Heron Portico

Address: Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya
Region: Kenya > Nairobi
Price Range: €70 - €157 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Heron Portico 4*
Number of rooms: 108
Reservation Options:
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Also Known As:
Heron Hotel Nairobi
Hotel Style:
#3 Luxury Hotel in Nairobi
#5 Best Value Hotel in Nairobi
#12 Business Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from The Heron Portico staff and other travellers.
3 questions
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Questions? Get answers from The Heron Portico staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“check bathrooms first”
312rachaeln, 19 Apr 2017 | Read review
“We had a junior suite but all rooms are good”
PerthJill, 14 Mar 2017 | Read review
“Heron court is a well-run hotel that catered for all my needs including excellent breakfast which is included.”
manglaa2016, 7 Jan 2017 | Read review
“The rooms on the 4th floor are more spacious and they allow you a good view.”
debbien28, 31 Dec 2016 | Read review
“Makutano Conference Hall is spacious.”
winvicky2005, 22 Dec 2016 | Read review
5 of 5