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Jacaranda Nairobi Hotel

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Jacaranda Nairobi Hotel
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384 Reviews from our TripAdvisor Community

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Showing 313: English reviews
Addis Ababa, Ethiopia
Reviewed 14 April 2014

i have stayed in this hotel for 8 days on a business trip and i liked it very much! friendly staff, wonderful breakfast, well equipped GYM, a nice swimming pool, the mini bar in your room is checked every day and refreshing garden where you can have a drink or something to eat, if you wanted to have shopping or...

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Helpful?
2Thank Johannes A
Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Nairobi Hotel, responded to this review

Dear Johannes A Thank you for taking your time to write your review. We are pleased to know that you found our staff friendly and that our breakfast met your expectations. We are also glad that you liked our gym, swimming pool, our gardens and the fact that the mini bar is checked daily for replenishing. We have always endeavored...

San Gabriel, California
Reviewed 12 April 2014

3.5 stars Stayed here before and after the safari. This place is actually pretty nice. Befor emy safari I stayed in a 200s room and I though it was like a motel. However, upon coming back we stayed at a 300s room and it was nice, looks like it has been recently renovated. The breakfast here is pretty good. It...

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Helpful?
1Thank Jbh2kplus
Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Nairobi Hotel, responded to this review

Dear Guest, Thank you for your valuable feedback about our property. I appreciate your commitment in taking your time to share your experience during your stay with us. I am delighted to note your positive feedback about our breakfast and I have shared the same with our Chef with his team who are happy too. It has been the hotel’s...

Kisumu, Kenya
Reviewed 10 April 2014 via mobile

Nice neat old style hotel - 3.5 stars. If you need to do work on the Internet you are going to battle, in theory they have unlimited wireless in practise it is almost non existent. If you don't like stairs this is also not the hotel for you. All said I'd stay here again if the price was right and...

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Helpful?
Thank Josh801
Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Nairobi Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Jacaranda Hotel Nairobi and for taking your time to review our property and facilities during your recent stay. I regret to learn that our product did not meet your expectation during this visit especially the fluctuations of Wi Fi. We at Jacaranda Hotel work as a team with the sole goal...

Dar
Reviewed 10 April 2014 via mobile

I have been coming for the last 12 years on and off. I went from good to bad to definitely improving again. Reception checking in could seriously improve (usually one one staff in evening, when the flights from Europe arrive...). Checking out is better. Breakfast is fine but if you want to eat best to step out: within 2 minutes...

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Helpful?
1Thank dar_resident
Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Nairobi Hotel, responded to this review

Dear Guest, Thank you for your informative review. We are glad to learn that the hotel has provided a good location during your last 12 years of staying with us and for noticing the improvements made along the way in our service provision. We have embarked on a staff development program through continuous training to empower our team with the...

Dar es Salaam, Tanzania
Reviewed 3 April 2014

I've been staying at the jacaranda off and one over the past 8 years. They are on a upswing as of late. In Nairobi I have stayed at Intercontinental, Crown Plaza, former Holiday Inn, Safari lodge, Pan Afric Serena, and others. I keep on going back to Jacaranda mostly due to location. Of my experience Serenra is head and shoulders...

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Helpful?
1Thank Tim B
Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Nairobi Hotel, responded to this review

Dear Guest, Thank you for your kind review about our property and facilities. It gives us much pleasure to note that our location has been ideal for you all these years as you mentioned. We have always engaged our staff in continuous training with emphasis on attention to guests’ details to ensure that their expectations are met, if not exceeded...

Kampala
Reviewed 31 March 2014

I stayed at the Jacaranda for 3 nights while on a business trip. The hotel has seen better days although there is evidence of efforts being made to keep it running. The room was clean and bed quite comfortable. The furnishings were good and the bathroom clean with adequate toiletries and towels. The breakfast selection was fair although service could...

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Thank pusrp
Richmond, Virginia
Reviewed 28 March 2014

I've stayed at the Jacaranda almost every time I've come to Nairobi for business in the last 4 years, which is at least 10 times - my company puts me here. I've finally decided to review it. The rooms aren't opulent and neither do I need luxury. They're a bit dated but otherwise quite nice. The service is lacking in...

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Helpful?
Thank Jake L
Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Nairobi Hotel, responded to this review

Dear Jake, We take this moment to thank you for giving us the opportunity to be of service to you, over your last 4 years' business trips, and especially for giving us such useful feedback from your last stay with us as posted in your review. We do agree that some of our rooms and facilities need attention, and have...

Nairobi, Kenya
Reviewed 27 February 2014

Stayed one night. Slept well but woke up to a room that was way to warm. No AC. Opening windows? Nah... mosquitos outside. Stepped into the shower. That was like standing in a mild summerrain. Waterpressure low or showerhead not functional. So a normal 3 minuteshower took 10 minutes to get rid of shampoo in hair. Breakfastbuffet quite good. Watery...

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Helpful?
Thank Hans L
Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Nairobi Hotel, responded to this review

Dear Lima, We take this moment to thank you for giving us the opportunity to be of service to you, and are glad that our staff served you well. We have taken note on the quality of coffee served to you and malfunctioning shower head and have involved the concerned parties to engage a system of ensuring consistent quality. We...

Wirtz, Virginia, United States
Reviewed 27 February 2014

We stayed here our first night in Kenya, prior to our safari. The room was clean and very comfortable. The staff was friendly and accommodating. The breakfast was exceptionally good. The best fresh fruit!

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Helpful?
Thank Maureen M
Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Nairobi Hotel, responded to this review

Dear Maureen, We take this opportunity to thank you for the positive feedback noted in Tripadvisor. We do take all comments seriously with a view to making our guests' stay better, always. We further write to express our appreciation for giving us the opportunity to be of service to you. we look forward to welcoming you again on your next...

San Jose, Costa Rica
Reviewed 9 February 2014

we stayed at the jacaranda both upon arrival and prior to departure from kenya for one night each time. we found the rooms to be adequate for our purposes. they were spotlessly clean, fair sized with comfortable beds and a decent shower. the outstanding feature of this hotel is the staff; everyone went out of their way to make our...

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Helpful?
Thank nealcr
Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Nairobi Hotel, responded to this review

Dear Guest, We thank you for taking time to write about your experience during your stay with us in December, 2013. We are delighted to note that you found the hotel rooms to be adequate, clean, and decent, and outstanding staff. Your comments on the restaurant food and drinks is important as it will enable us improve. We have always...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Jacaranda Nairobi Hotel

Address: Waiyaki Way, Nairobi 00800, Kenya
Region: Kenya > Nairobi
Price Range: €124 - €188 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Jacaranda Nairobi Hotel 3.5*
Number of rooms: 128
Reservation Options:
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Also Known As:
Jacaranda Hotel Nairobi
Hotel Style:
#16 Spa Hotel in Nairobi
#27 Business Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Jacaranda Nairobi Hotel staff and other travellers.
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Questions? Get answers from Jacaranda Nairobi Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“They were all basic but if u don't like stairs go for lower floors. No lift”
 of 5 bubbles jayjayb, 11 Mar 2017 | Read review
“Night club across from the rooms which face the front entrance until after 4.00 am”
 of 5 bubbles angelad771, 1 Jan 2017 | Read review
“rooms on the upper floors have a good town view”
 of 5 bubbles 413calvinm, 30 Nov 2016 | Read review
“not above main lobby (security reasons), not view on swimming pool wher week end are for noisy families”
 of 5 bubbles Rotopal, 29 Nov 2016 | Read review
“Stay on 3rd floor. The rooms are quieter.”
 of 5 bubbles NipunRishi, 6 Nov 2016 | Read review
5 of 5