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The Hotel Emerald

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Traveller (35)
Room & Suite (37)
Dining (20)
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Overview
  • Excellent21%
  • Very good44%
  • Average27%
  • Poor4%
  • Terrible4%
Travellers talk about
AMENITIES
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Rooms
Airport Transportation
Family Rooms
Bar/Lounge
3 Star Hotel
All hotel details
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Reviews (61)
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1 - 5 of 57 reviews
A TripAdvisor Member
101
Reviewed 4 May 2018 via mobile

The hotel is in a great location but is overpriced. The rooms had cracks on the wall, the door handle was broken and the telephone line didn’t work. I told them numerous times to change but they did nothing. The worst thing was I was...More

Thank A TripAdvisor Member
Response from EmeraldNBO, Guest Relations at The Hotel EmeraldResponded 8 May 2018

Dear Guest, Thank you for choosing to stay with us during your recent visit to Nairobi. Let me first apologize to you for your experience at the hotel. your feedback is extremely valuable to us, as we strive to improve with each and every stay....More

Reviewed 16 January 2018

Good location though overpriced for what you get. Paid $75 USD; Large room, average breakfast was included. Staff was friendly, check in and out pretty easy. Stayed on a Thursday and was VERY loud from the street as is across the road from one of...More

Thank heathk7
Response from EmeraldNBO, Guest Relations Manager at The Hotel EmeraldResponded 19 January 2018

Dear HeathK7 Thank you for giving us the opportunity to host you during your recent visit to Nairobi,We are really sorry about your experience at our hotel we really wish you had communicated with the front office they could have moved you to our sound...More

Reviewed 25 May 2017 via mobile

Basic clean hotel but fantastic lactation for party people. Dead Centre of the "Electric Steet" the party place in Nairobi. Saying that it's is very noise till 4 in the morning. Not a pace for families or business Travellers but great for party goers

Thank Ajay G
Reviewed 30 April 2017 via mobile

Poorly maintained hotel though conveniently located. Breakfast service is like formality, tried to avoid it as far as possible. Worn out towels in the bathroom tells you rest of the story. I don't recommend to come again.More

Thank Satish P
Response from Sagar D, Manager at The Hotel EmeraldResponded 11 May 2017

Dear Satish Thank you for giving us an opportunity to host you during your recent visit to Nairobi. Let me first apologize to you for your experience at the hotel. , your feedback is extremely valuable to us, as we strive to improve with each...More

Reviewed 27 April 2017

This is an improvised Hotel in the 6-7 floors of a building, but it is extremely overpriced. The rooms are very dark, but the worst part is the bathroom, and the shower is a joke. There is basically no options at breakfast (have to mention...More

Thank latin0692
Response from Sagar D, Manager at The Hotel EmeraldResponded 11 May 2017

Dear Guest Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Best regards Sagar D

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About
Amenities
Top amenities
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Breakfast included
Dry Cleaning
Laundry Service
Shuttle Bus Service
Airport Transportation
Room amenities
Air Conditioning
Things to do
Bar/Lounge
Details
Price range
US$68 - US$127 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#26 Business Hotel in Nairobi
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$68 - US$127 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#26 Business Hotel in Nairobi
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (35)
Room & Suite (37)
Dining (20)
Questions & Answers
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Nlm2000
6 September 2015|
Answer
Response from Jason4hr | Reviewed this property |
They have airport taxis, which they can arrange. I believe it is possible to book tours and such...even if they don't do it, I imagine they have connections with companies who do (I didn't arrange any through them).
1
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Room Tips
"Don't pay over 55usd, there is a room with balcony"
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"Take a corner room with balcony view"
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"The view you get is of buildings and roads as the hotel is near the shopping malls, shops and night clubs..."
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"Ask staff with room not towards club side, less noisy , with wifi , with good water pressure and AC room."
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