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All reviewsgalleria mallgiraffe centrerooms are basic but cleanbefore flying back homedavid sheldrick wildlife trusttree hyraxthe cottageselephant orphanagequiet areaeggs cooked to ordernational parklocal attractionsself cateringsmall poolrestaurant servicenice gardenstayed here for nights
Troy is a calm place situated in Karen the leafy suburbs of Nairobi,there is security and a pool and is brilliantly situated for all the local attractions David Sheldrick Wildlife Trust, Giraffe Centre, Karen Blixen Museum, Malo Stables, Bomas of Kenya,A very homely mall The...More
Hotel troy is good but lost money from my luggage.. not once but twice
please check your cleaners or the house keeper coz it disappeared misteriously..
Security and safety of client things is what you should improve
We stayed here for a few days and as there was a group of us, we were in one of the cottages. Cottages were nice and clean with good facilities, mosquito nets and bottled water were included. Staff were all lovely and really helpful, particularly...More
i was invited by a friend who was visiting here, that a cool place to hide, not only that but its a place you will enjoy as you stay, people here are loving and caring , the meals are good and well made i love...More
The ambience and the environment is beautiful. The staff was okay but can do more. Above all I found it serene and perfect for a drop off while in the city for some few days. Good thing is the fact that it's just minutes drive...More
Thank you for your concern about a recent review by a guest who stayed with us. We value the feed back of our guest's and use this to improve our services to you. The review in question is malicious and... More
Thank you for your concern about a recent review by a guest who stayed with us. We value the feed back of our guest's and use this to improve our services to you. The review in question is malicious and highly exaggerated. We ensure our rooms are clean before every check-in so you will not find mold as stated by the guest. Our beddings are 100% cotton and clean. The guests issue was Wi-Fi related as we had a problem with connectivity at the cottages. We have since resolved this by installing a router in every cottage. We did try our best to make the guests stay as comfortable as possible but could not issue a full refund on their stay as they requested based on unavailability of internet at the cottage.We offer complimentary internet access however our provider had some down time during their stay coupled with poor reception at the cottage. We however did have internet in the lounge area. As you can see from our other reviews we do strive to make our guest's stay as memorable and comfortable as possible. We welcome you to stay with us and look forward to hosting you in the near future.
I'm not sure where the Safari Park Hotel is in relation to the Troy so can't help with that. I don't think getting a cab at that time in the morning would be a problem I think the staff at Troy Hotel would be very... More
I'm not sure where the Safari Park Hotel is in relation to the Troy so can't help with that. I don't think getting a cab at that time in the morning would be a problem I think the staff at Troy Hotel would be very helpful and possibly be able to arrange a cab for you.
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"the rooms upstairs are very quiet and has a view"