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Sarova Stanley

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#7 of 164 Hotels in Nairobi
Certificate of Excellence
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1 room 2 adults 0 children
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Sarova Stanley
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1,075 Reviews from our TripAdvisor Community

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Showing 957: English reviews
Mumbai (Bombay), India
Reviewed 13 May 2015

Right from entry into the hotel till the time of departure, the staff made me feel an important, special guest. Impeccably dressed, always smiling & courteous, they went all out to see to my comfort & attended to my needs. Room is spacious, well-lit with all the amenities needed for an extremely comfortable stay.

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Helpful?
1Thank AAB484
Paolo M, General Manager at Sarova Stanley, responded to this review

Dear Guest, Thank you for your support and patronage of the Sarova Stanley. We are glad that we were able to meet your expectations during your recent visit. We agree with you that our associates are certain one of our biggest asset if not the biggest. We will share your comment with them and use it during our training sessions....

newtownards
Reviewed 13 May 2015 via mobile

We stayed here for the first time last week and it was really good. The staff are so helpful and can't do enough for you. The hotel has some really nice restaurants with a wide range of foods. We can't wait to stay here again.

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Helpful?
1Thank joncarson
Paolo M, General Manager at Sarova Stanley, responded to this review

Dear Guest, Thank you for making Sarova Stanley your preferred hospitality partner. We are glad that we met your expectations and that you enjoyed your stay with us. As we all look forward to your next visit. We wish to welcome you to join us during your next visit for our guided heritage tour. We are certain that you will...

Fort Myers, Florida
Reviewed 12 May 2015

I always pick the Stanley when I'm in Nairobi, and I've never been disappointed. I love the historic nature of it, but it doesn't lack in modern amenities. There are plenty of dining options right in the hotel, and the service is top-notch. The concierge helped with anything I needed, and I also appreciate the excellent security.

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2Thank CindyCone
Paolo M, General Manager at Sarova Stanley, responded to this review

Dear Guest, Thank you for your support and patronage of the Sarova Stanley over the years. We feel honored each time we welcome you back to your ‘home away from home’. We all wish you good health until we meet again.

Johannesburg, South Africa
Reviewed 9 May 2015 via mobile

Your hotel has efficient friendly staff and the service is spotless as always - pool heated to the right temperature, check in in no time, transfer from airport in less than 30 minutes and so many other points which make you perfect...special place in my heart for Effie who welcomed me at JKIA with a great smile and to the...

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3Thank GracielaBrigas
Paolo M, General Manager at Sarova Stanley, responded to this review

Dear Guest, Thank you for your support and patronage of the Sarova Stanley. We appreciate the time take to share your experience with us. Indeed our associates are one of our greatest assets if not the greatest. Indeed there are a number of things that are well aligned in our favor of location. We would love to take you through...

Glasgow, United Kingdom
Reviewed 6 May 2015

This is a lovely hotel with plenty of character. Some find the decor a bit dated and in need of refurbishment but I really liked it. On arrival, the carpet in the room could have done with a clean though. The staff were attentive, friendly and helpful. This was our first time to Kenya so the staff at concierge were...

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Helpful?
Thank Syra T
Paolo M, General Manager at Sarova Stanley, responded to this review

Dear Guest, Thank you for choosing Sarova Stanley for your first Kenyan experience and for the time taken to share you experience with us. Your feedback is important to us. We have noted the areas that we meet your expectations as well as the ones that we did not and have taken corrective measures to ensure that this does not...

Eldoret
Reviewed 3 May 2015

I stayed in the Hotel for a few nights, the rooms were clean and neat, bathroom was spotless. Food was wonderful and very friendly staff. Location perfect especially for those who have business to do within the CBD.

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Helpful?
Thank lizwags
Paolo M, General Manager at Sarova Stanley, responded to this review

Dear Guest, Thank you for your support and patronage of Sarova Stanley during your recent visit to Nairobi. We are glad to note that you enjoyed your stay with us. We agree with you that our associates are one of our major assets if not the biggest. We will share your review with our team and use it during our...

Nairobi
Reviewed 24 April 2015

The best in traditional cuisine. Great View, wonderful accommodation facilities and services of high quality. It is a star in that area and deserve a visit by any traveller. Great name with long history in hospitality industry. To the lover of classic services this is the place to be.

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Helpful?
1Thank Charles S
Paolo M, General Manager at Sarova Stanley, responded to this review

Dear Guest, Thank you for your support and patronage of the Sarova Stanley. We are happy and glad to note that you had a wonderful stay whilst with us. We are happy and proud of our rich heritage and glad to share the same with all who visit us through our guided tour. We look forward to hosting you again.

Jeddah
Reviewed 20 April 2015

It has been a long time since I last time stayed at stanely and I must say this place has got better in all respect; the only sad part is the symbol tree of this hotel has gone. The service has got better and faster.

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Helpful?
1Thank A_Zegama
Paolo M, General Manager at Sarova Stanley, responded to this review

Dear Guest, Thank you for your support and patronage of the Sarova Stanley after a long time. We appreciate your time taken to share your review, and for making us your preferred hospitality partner. The Thorn tree which gives the name to our Café’ is currently on the third generation, every time it has to be replaced due to the...

Picton, Canada
Reviewed 20 April 2015

We stayed at the Sarova Stanley three separate times during our trip to Kenya, and they were all really good. The staff are exceptional, so friendly and helpful. Nothing seems to be too much to ask. And I would especially like to thank Susan Aete who was so helpful with our booking and our stay. This historic hotel has retained...

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Helpful?
2Thank MinigirlPicton
Paolo M, General Manager at Sarova Stanley, responded to this review

Dear Guest, Thank you for your support and loyalty to Sarova Stanley. We are glad to note that you experienced and appreciated aspects of our heritage. The Exchange Bar, named for the first Nairobi Securities Stock Exchange was in fact based here at Stanley. Yes, in our bar! We are greatffull for all your kind words on your experience with...

Beaverton, Oregon
Reviewed 19 April 2015

Close to it all, the Stanley exydes the motels of the mid-20th ventury. Spavcous rooms, excellent location, it's my faborite whnen in Nairobi. Room service is on point with an excellent menu and in room amenities.

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Thank r0xanne52
Paolo M, General Manager at Sarova Stanley, responded to this review

Dear Guest, Thank you for your support and for making us your preferred hospitality partner. Weare delighted to note that you enjoyed our Victorian heritage in its authentic form. Ranging from; the location, right at the center of the central business district as a result of the city growing around the hotel since 1902, to the spacious living as dictated...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
Food & drink at the hotel
Exchange Bar
Exchange Bar
Cuisines: Bar, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Breakfast included
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Kenya’s first luxury hotel, Sarova Stanley opened its elegant doors in 1902. Since then, it has been making history- hosting royal safaris and legendary personalities such as Edward Prince of Wales and Ernest Hemingway. Today, as the hotel enters its second century, it continues to maintain its unique heritage and provides state-of-the-art services and facilities for business and leisure travelers. All guestrooms are a blend of luxurious Victorian grandeur and modern comfort. ... more   less 

Additional Information about Sarova Stanley

Address: Corner of Kenyatta Avenue and Kimathi Street | PO Box 30680, Nairobi 00100, Kenya
Region: Kenya > Nairobi
Price Range: €151 - €206 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sarova Stanley 5*
Number of rooms: 217
Reservation Options:
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Also Known As:
Sarova Stanley Hotel Nairobi
Sarova Stanley Nairobi
Hotel Style:
#2 Family Hotel in Nairobi
#3 Business Hotel in Nairobi
#3 Romantic Hotel in Nairobi
#4 Spa Hotel in Nairobi
#7 Luxury Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Sarova Stanley staff and other travellers.
7 questions
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ca
ca
5 months ago
Bedfordshire
over a year ago

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Questions? Get answers from Sarova Stanley staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room with good WiFi signal and a double bed.”
 of 5 bubbles WillemS320, 16 Mar 2017 | Read review
“Rooms facing the streets have nice views but noisy, inside rooms are quitter, corner rooms are preferable.”
 of 5 bubbles charalambosk2015, 14 Mar 2017 | Read review
“The right side of the hotel offers good view to the activities on the CBD -Street”
 of 5 bubbles ChristianMedupin, 13 Mar 2017 | Read review
“high room for a better view. Make sure there is no construction going on.”
 of 5 bubbles peterfF9940GL, 9 Mar 2017 | Read review
“Upper floors will be quieter, if street noise troubles you.”
 of 5 bubbles A6375PUpaulr, 6 Mar 2017 | Read review
5 of 5