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    Fairmont The Norfolk

    Harry Thuku Rd, Nairobi 00200, Kenya
    Hotel website
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    Best prices for your stay
    02/07/2017 03/07/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          US$456
          US$176
          Great Deal
          US$226
          US$181
          Traveller (394)
          Room & Suite (71)
          Dining (20)
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          Overview
          • Excellent54%
          • Very good33%
          • Average8%
          • Poor4%
          • Terrible1%
          Travellers talk about
          Wifi
          Free Parking
          Breakfast Buffet
          Pool
          Non-Smoking Rooms
          Restaurant
          Airport Transportation
          Room Service
          Suites
          Bar/Lounge
          Fitness centre
          Concierge
          Spa
          Wheelchair Access
          Business Centre
          Dry Cleaning
          Shuttle Bus Service
          5.0 Star Hotel
          All hotel details
          Offers from Fairmont The Norfolk
          Special Offer: FAIRMONT MOMENTS OFFER
          Hotel packages
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          Rooms
          2 Jul3 Jul
          |
          1 room, 2 adults, 0 children
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          Standard Room

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          Write a Review
          Reviews (964)
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          There are newer reviews for Fairmont The Norfolk See the most recent reviews

          281 - 285 of 964 reviews

          Reviewed 13 November 2015 via mobile

          A truly disappointing experience. For such a hotel to have pitiful service and then have the audacity to charge 360/- almost $4 for a cup of hot tap water and claim that it is tea because they added a lemon. Unacceptable. And when confronted I'm...More

          3  Thank salimkeshavjee
          Response from Davide B, General Manager at Fairmont The NorfolkResponded 27 November 2015

          Dear salimkeshavjee, Thank you for taking the time to review your recent stay with us and for sharing your concerns; We are very sorry to learn of your disappointment on our service and attitude of our team, certainly something no one should ever experience; please...More

          Reviewed 12 November 2015

          Beautiful colonial style hotel nestled in lush gardens! Great service - from the welcome at the airport until entering the room and throughout my stay. Very friendly and service minded staff in all areas - delicious food, and when tired, ask Mary for a massage!...More

          Thank Andreas F
          Response from Davide B, General Manager at Fairmont The NorfolkResponded 15 November 2015

          Dear Andreas F, Thank you for taking time to rate us following your recent stay. We are delighted to note that your hotel experience from arrival to departure was to your satisfaction. The team and I aim to surpass our guests' expectations and nothing makes...More

          Reviewed 7 November 2015

          I stayed in the hotel 10 years ago, so it was a great opportunity refreshing my memories during the recent business visit. I like this hotel especially because of the less commercial atmosphere, beautiful garden, open space in the hearth of the city. On top...More

          Thank Ferenc B
          Response from Davide B, General Manager at Fairmont The NorfolkResponded 15 November 2015

          Dear Ferenc B, Thank you very much for choosing to stay at Fairmont The Norfolk after 10 years and more so for taking the time to post your positive feedback on Trip Advisor. It's always a pleasure to receive positive feedback! We are delighted to...More

          Reviewed 7 November 2015

          the nostalgia of this Hotel is incredible. I love the Norfolk. It sends your imagination back a century to incredible and adventurous times. The staff are the best in the world, love them all. Make to Safari begin in Nairobi at the Norfolk, you will...More

          Review collected in partnership with Fairmont Hotels & Resorts
          Thank ronsH1483DK
          Response from Davide B, General Manager at Fairmont The NorfolkResponded 15 November 2015

          Dear ronsH1483DK, Thank you for taking the time to write a review on Fairmont The Norfolk. My team and I appreciate your feedback and we are pleased to read that you enjoyed your stay with us and especially the nostalgia that sends your imagination back...More

          Reviewed 28 October 2015

          We loved everything about this hotel except the Internet was not working through-out the hotel! The breakfast service was wonderful. Our room overlooked the courtyard and a wedding reception was going on that we were able to watch that was amazingly beautiful. They had the...More

          Thank Mary Lee B
          Response from Davide B, General Manager at Fairmont The NorfolkResponded 30 October 2015

          Dear Mary Lee B, Thank you for taking the time to write a review your pre & post Safari stay at Fairmont The Norfolk. My team and I appreciate your feedback and we are pleased to read that you had a memorable visit besides the...More

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          About
          Awards & Recognition
          Travellers' Choice2017 Winner
          Certificate of Excellence
          Amenities
          • Top amenities
          • Restaurant
          • Pool
          • Room Service
          • Fitness Centre with Gym / Workout Room
          • Bar/Lounge
          • Spa
          • Free Parking
          • Hotel Amenities
          • Room Service
          • Business Centre with Internet Access
          • Airport Transportation
          • Dry Cleaning
          • Meeting Rooms
          • Laundry Service
          • Concierge
          • Banquet Room
          • Conference Facilities
          • Shuttle Bus Service
          • Free Parking
          • Multilingual Staff
          • Things to do
          • Restaurant
          • Pool
          • Fitness Centre with Gym / Workout Room
          • Bar/Lounge
          • Spa
          Details
          • Price range
          • US$151 - US$553 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #6 Family Hotel in Nairobi
          • #6 Luxury Hotel in Nairobi
          • #7 Romantic Hotel in Nairobi
          • #7 Business Hotel in Nairobi
          • Room types
          • Suites ,
          • Non-Smoking Rooms ,
          • Family Rooms
          • Number of rooms
          • 170
          • Reservation Options
          • TripAdvisor is proud to partner with Hotels.com, Booking.com, Jovago.com, Expedia, Travelocity, Hotwire, Fairmont Hotels, TripOnline SA, Priceline, Cancelon, Agoda, Evoline ltd, getaroom.com, HotelQuickly and HRS so you can book your Fairmont The Norfolk reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Kenya >
          • Nairobi
          • Also Known As
          • Fairmont The Norfolk Hotel Nairobi ,
          • Fairmont Hotel Norfolk ,
          • Norfolk Hotel Nairobi ,
          • Fairmont Hotel Nairobi ,
          • Norfolk Nairobi
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          Traveller (394)
          Room & Suite (71)
          Dining (20)
          Pool & Beach (5)
          Hotel & Grounds (290)
          Bathroom (22)
          Business Centre & Event Rooms (3)
          Family and Play Areas (2)
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          Nearby Attractions
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          Questions & AnswersAsk a question
          Gloria S
          Is there a Jewish Temple or Synagogue near the Hotel?
          29 March 2017|
          Answer Show all 4 answers
          Response from Bibek S | Reviewed this property |
          Sorry No Idea
          1
          Vote
          Room Tips
          "Our south-east facing first floor room had an unattractive outlook although it didn't really matter for..."
          Read review
          "heart of the city"
          Read review
          "Have stayed in several different parts of the hotel. I like the rooms on the second floor above the main..."
          Read review
          "I was not so happy in the wing with no 7.. on left side, I prefered to wing right side no 4.."
          Read review
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