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Fairmont The Norfolk

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Traveller (479)
Room & Suite (105)
Dining (29)
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Overview
  • Excellent53%
  • Very good33%
  • Average8%
  • Poor5%
  • Terrible1%
Travellers talk about
AMENITIES
Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
5 Star Hotel
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Rooms
1 Jul2 Jul
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,155)
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231 - 235 of 1,052 reviews
Reviewed 3 February 2017 via mobile

We stayed at Fairmont The Norfolk here in Nairobi Kenya a few days ago. My husband accidentally left his passport in our room safe. An extremely honest security employee (named DANIEL) retrieved it, notified us in Samburu, and safe guarded it for us. We recovered...More

Thank Marilyn V
Response from Moshi P, General Manager at Fairmont The NorfolkResponded 8 February 2017

Dear Marilyn V, Thank you very much for taking the time to write a review on your Fairmont The Norfolk experience. We are pleased that you were happy with the facilities and the service and delighted to note that your experience was exemplified by the...More

Reviewed 30 January 2017

We stayed there twice and good experiences both times. Rates are reasonable especially if you are a "Fairmont member". The good is good. The staff is so helpful. Great massage, wonderful workout facility and heated pool.More

Thank BridgettSF
Response from Moshi P, General Manager at Fairmont The NorfolkResponded 2 February 2017

Dear BridgettSF, Thank you very much for choosing Fairmont The Norfolk as your preferred hotel in Nairobi and more so for taking the time to post the feedback of your wonderful experience with us. It's always rewarding to receive positive feedback! We look forward to...More

Reviewed 23 January 2017

We thought that a quiet and romantic weekend was what we needed but how wrong we were to choose this hotel. It would have been nice to get a welcome and smile at least when we arrived and at that point we could have overlooked...More

Thank JohnBreit
Response from Moshi P, General Manager at Fairmont The NorfolkResponded 25 January 2017

Dear JohnBreit, Thank you for taking the time to review your visit to our property. Your feedback is of great importance to us allowing us to constantly ameliorate our service and offerings. Indeed it is most disappointing to read and note the experience you have...More

Reviewed 17 January 2017

We stayed for one night in Jan and wish we'd stayed longer. As soon as you walk in you realize the level of comfort this hotel provides. Very secure and friendly staff. Room was very clean, had great WIFI and AC, comfy bed. They gave...More

Thank Niti B
Response from Moshi P, General Manager at Fairmont The NorfolkResponded 23 January 2017

Dear Niti B, Thank you for choosing to stay at Fairmont The Norfolk and taking the time to share your feedback. We are delighted to note that your overall stay with us surpassed your expectations. Your kind words are highly appreciated and will be eagerly...More

Reviewed 17 January 2017

Very good location, beautiful gardens, comfortable rooms and reliable personnel always available for your needs. Food is very good, specially the rib-eye steak in Tattoo. Excellent breakfast with very nice personnel.More

Thank Cheikh T
Response from Moshi P, General Manager at Fairmont The NorfolkResponded 23 January 2017

Dear Cheikh T, Thank you for choosing to stay at Fairmont The Norfolk. We are delighted to note that your hotel experience was to your satisfaction. We aim to surpass our guests' expectations and nothing makes us happier than a confirmation that we are meeting...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Pool
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Spa
Heated pool
Outdoor pool
Details
Price range
US$187 - US$372 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Nairobi
#7 Romantic Hotel in Nairobi
#19 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$187 - US$372 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Nairobi
#7 Romantic Hotel in Nairobi
#19 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (479)
Room & Suite (105)
Dining (29)
Pool & Beach (7)
Business Centre & Event Rooms (3)
Family and Play Areas (2)
Questions & Answers
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Mickeymwas
10 July 2017|
Answer
Response from JohnBreit | Reviewed this property |
Rack rates usually published on their website. If you are a local ask about resident rates. John
0
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Gloria S
29 March 2017|
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Response from Bibek S | Reviewed this property |
Sorry No Idea
1
Vote
Room Tips
"Take a courtyard view room-worth the extra money!"
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"Call the hotel they will Call the hotel they did all they could for us and everything was perfect."
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"Our rooms were spacious, on the ground floor with a patio overlooking the inner courtyard."
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"Go for the 1937 Suite Building - lovely rooms!"
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