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Fairmont The Norfolk

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#4 of 161 Hotels in Nairobi
Certificate of Excellence
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879 Reviews from our TripAdvisor Community

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Showing 806: English reviews
Hsinchu, Taiwan
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 12 September 2015

The facilities are really nice. You can escape from the bad traffic and bad feeling you get in Nairobi City. The service is great. The best service I have experience in Nairobi. They also got clean swimming pool and the fit room.

Helpful?
4 Thank Eric W
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Eric W, Thank you very much for choosing Fairmont The Norfolk for your stay and more so for taking the time to post your feedback on Trip Advisor. It's always a pleasure to receive positive feedback! We hope you will stay with us again in the not so distant future. Regards, Davide Bertilaccio Area General Manager, Kenya More 

Miami Beach, Florida
Level Contributor
56 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 9 September 2015

I admit that I did not research Nairobi before arriving there. Husband and I were spending one night at the Fairmont before embarking on a 12-day safari. We were surprised to find that security is so tight - our car was screened for bombs before being allowed through the gate; we have to walk through metal detectors; our bags were... More 

Helpful?
3 Thank TravelingCatLady
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear TravelingCatLady, Thank you for choosing Fairmont The Norfolk for your one night stay before your 12-day safari. We appreciate you taking the time to share your feedback. Your commentaries regarding your stay are very much valued. Our colleagues aim to provide a truly unique experience, and we are delighted that we were able to exceed your expectations Thank you... More 

Dubai, United Arab Emirates
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 September 2015

I stayed with my family on my marriage anniversary. It was a memorable stay. We were well received at the hotel main entrance by the friendly stuff. The door man and the valet team were just great. We did enjoy the upgrade and the amenities in the room. We do wish to thank the reservation Manager Isaac helped us with... More 

Helpful?
3 Thank stephen295424
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear stephen295424, Thank you very much for choosing to celebrate your wedding anniversary at Fairmont The Norfolk with your family and more so for taking the time to post your feedback on Trip Advisor. It's always a pleasure to receive positive feedback! Our colleagues aim to provide a truly unique experience, and we are delighted that we were able to... More 

Izmit, Turkey
Level Contributor
41 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 31 August 2015

This is easy and comfortable hotel in Nairobi city center. The staff is very helpful and friendly. In 2015 June and August I have stayed 6+6 consecutive nights. Sure this is not holiday resort but good hotel for short and effective trips in Nairobi. In case if you need supermarket, you can reach in 5 min by walk the big... More 

Helpful?
3 Thank Ahmet Nail A
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Ahmet, Thank you for choosing Fairmont The Norfolk and for taking the time to share your feedback from your six-night stay with us in June and six-night stay in August. Your commentaries regarding our exceptional customer service with friendly and helpful staff, comfortable accommodation and easy accessibility to the central business district are very much valued; Our colleagues aim... More 

Des Moines, Iowa
Level Contributor
55 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 28 August 2015 via mobile

Very nice accommodations. The rooms are beautiful as well as the grounds. The bar is nice bar and the 2 restaurants served wonderful food. The buffet had more than enough options and all was very tasty. The staff were very friendly and outgoing who wanted to make our stay as nice as possible. We had an early flight, so they... More 

Helpful?
3 Thank Becky P
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Becky P, Thank you for taking the time to post a comment on your recent stay at the Fairmont The Norfolk. We welcome your feedback and we are delighted to read that you enjoyed your stay with us and especially the beautiful rooms and gardens. We hope you return to stay with us soon. Best regards, Davide Bertilaccio Area... More 

Lagos, Nigeria
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 August 2015

I enjoyed my stay at the hotel and the staff were very courteous. Lodgers and baggage were screened before entering the hotel which indicates that lodger's security is of paramount importance to the hotel

Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
3 Thank 27jeremiahe
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear 27Jeremiahe, Thank you for taking the time to post a review on your recent stay at Fairmont The Norfolk. We appreciate your feedback and are very glad to read that you enjoyed your stay and appreciate the security enhancements we have put in place. We do hope that you will return to stay with us soon. Best regards, Davide... More 

Brussels, Belgium
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 26 August 2015

We very much enjoyed our stay in this lovely hotel. Staff were very friendly and attentive. Our room was a deluxe room in the older wing. It was quiet and peaceful, and we loved having a small terrace area with a garden view. The decor in the room just about struck the right note of traditional/authentic, without feeling too outdated... More 

Helpful?
3 Thank Sarah C
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Taikodrum, Thank you very much for choosing Fairmont The Norfolk for your stay and more so for taking the time to post your feedback on TripAdvisor and for sharing your overall wonderful experience with us. It's always a pleasure to receive positive feedback! We look forward to welcoming you back in the not so distant future. Best regards, Davide... More 

Norwich, United Kingdom
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 25 August 2015

The Norfolk Hotel, Nairobi. High Security Hotel, a little difficult for vehicles on arrival but once through the security procedure this place is delightful. The rooms are spacious, extremely comfortable and well appointed. The gardens offer tranquility and the staff friendly and helpful in that delightfully Kenyan tradition. Bar prices on the high side but probably not more so than... More 

Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
3 Thank Steve B
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Steve B, Thank you for taking the time to review your recent stay with us. We are glad that you enjoyed your overall stay with us and we will look into your concern regarding the slight difficulty for vehicles going through security and the bar prices. We look forward to welcoming you back soon. Regards, Davide Bertilaccio Area General... More 

San Francisco, California
Level Contributor
53 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 22 August 2015

This historic property is delightful. Security is taken very seriously so we felt safe, if not a little annoyed about passing thru 2 sets of gates and a metal detector each time we entered. The spa is lovely and the massage therapist I had was skillful. The gym is well equipped. The breakfast is plentiful, varied and delicious but the... More 

Helpful?
2 Thank NoCheese
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear NoCheese, Many thanks for taking the time to review your recent stay at our property and most of all for sharing your feedback and concerns which indeed for us is paramount when it comes to work on improving our services. We are glad to read that you enjoyed your massage at the spa, the gym, the breakfast and appreciated... More 

sf
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 21 August 2015

Hotel is in a good location, with excellent if not overwhelming security. Rooms are nice, but a bit dated. Service in restaurant is appalling - took 30 minutes to get a cup of tea/coffee. Front desk staff is also lacking. As part of the Fairmont Club AND LHR Collection I was assured of an upgrade - based on availability. Even... More 

Helpful?
4 Thank david o
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear david o, Many thanks for taking the time to review your recent stay at our property and most of all for sharing your concerns. We are glad that you appreciate the security enhancements recently put in place but are very sorry to note your disappointment on the issues you have raised. We would like to assure you that the... More 

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
Official Description (provided by the hotel)
Located just minutes from Nairobi's best attractions, including the home of Karen Blixen, from the Academy Award winning film 'Out of Africa', Fairmont The Norfolk offers luxurious guestrooms and suites, set amidst tropical gardens. It features plush furniture, flat screen TV, minibar, rainfall showers, and tea and coffee maker. Built in 1904, the hotel has been completely refurbished with a heated outdoor swimming pool, health club, sauna and steam rooms with massage facilities, tropical landscaped grounds, and award winning restaurants and bars from steak and seafood at Tatu restaurant, afternoon tea to Lord Delamere Terrace for international cuisine. The hotel is walking distance from artisanal craft shops, modern shopping centres, Sheldrick's Elephant Sanctuary, National Museums of Kenya and is the launch point for 'bucket list' worthy safari tours, which can be organized at the 24 hour concierge desk. A free shuttle bus is available to and from Jomo Kenyatta International airport, located 11 miles away. Business Guests are also offered a complimentary return shuttle ride to their office with free WiFi on board. ... more   less 

Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Region: Kenya > Nairobi
Price Range: €143 - €265 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Fairmont Hotels, Booking.com, Odigeo, Travelocity, Priceline, Cheap Tickets, Agoda, HotelTravel.com, Jovago.com and Jetsetter so you can book your Fairmont The Norfolk reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi
Hotel Style:
#4 Luxury Hotel in Nairobi
#6 Family Hotel in Nairobi
#7 Business Hotel in Nairobi
#7 Romantic Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont The Norfolk staff and other travellers.
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Questions? Get answers from Fairmont The Norfolk staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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