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Fairmont The Norfolk

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#6 of 162 Hotels in Nairobi
Certificate of Excellence
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Fairmont The Norfolk
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893 Reviews from our TripAdvisor Community

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Showing 818: English reviews
Saint Louis, Missouri
Reviewed 8 October 2015

I stayed at the Norfolk before and after a safari. I thoroughly enjoyed the experience of the quality of service, friendliness and efficiency of staff, quality of food and accommodations, and ambience of the hotel.

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
2Thank 12415Marie
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear 12415Marie, Thank you very much for choosing Fairmont The Norfolk for your stay before & after your safari and more so for sharing your overall wonderful experience with us on Trip Advisor. Your comments inspire the team and I immensely. We look forward to welcoming you back in the not so distant future. Regards, Davide Bertilaccio Area General Manager,...

Perth, Australia
Reviewed 6 October 2015 via mobile

There are not many left like this. This is what great hotels used to be like. The location is excellent. The food and service is great. The restaurant off the looby is in the colonial style and the atmosphere is much the same. Certainly a stay there again hotel.

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1Thank PaulR101
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear PaulR101, Thank you very much for choosing Fairmont The Norfolk for your recent stay and more so for taking the time to post your positive feedback on Trip Advisor. It's always a pleasure to receive positive feedback! We are glad that you had an overall wonderful experience with us and we certainly look forward to welcoming you back in...

Johannesburg, South Africa
Reviewed 5 October 2015

Simply outstanding service, the friendliest people you will come across around the globe - I am in awe of the experience. Thank you Fairmont for a wonderful experience. From the concierge to the bellman and receptionists, I truly enjoyed the experience.

Review collected in partnership with Fairmont Hotels & Resorts
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1Thank kenaidoo
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear kenaidoo, Thank you for taking the time to write a review on Fairmont The Norfolk. My team and I appreciate your feedback and we are pleased to read that you had a wonderful experience. Thank you for highlighting the staff at the hotel. Our aim is to surpass our guests' expectations and nothing makes us happier than a confirmation...

Bath
Reviewed 3 October 2015

A great first night in Kenya, beautiful room and gardens, great staff, very good food - the best orange juice ever at breakfast. This hotel has so much history attached to it, without the Norfolk there may be no Nairobi as it is today. Virtually anyone who has ever been famous in Kenya has passed through its doors.

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1Thank Loulou63Bath
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Loulou63Bath, Thanks very much for taking the time to write to a review on Fairmont The Norfolk We are pleased to read that you enjoyed your first night in Kenya here at the Hotel. We appreciate your positive feedback on the history of the Hotel, the beautiful room and gardens, great staff, very good food and the best orange...

Geneva, Switzerland
Reviewed 1 October 2015

I have known the Norfolk Hotel in Nairobi since the mid sixties, returning there at irregular intervals yet always with much pleasure.. It has always been elegant and stylish, with great rooms, excellent lunches and dinners, plenty of atmosphere at the bar and very good service. This is still the case, with some necessary/notable improvements, inter alia in regard to...

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1Thank Gerhard P
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Gerhard P, Thank you very much for taking the time to post such a detailed review on Fairmont The Norfolk. We are very pleased to read your positive commentaries regarding your recent stay with us and we shall ensure that we improve on the speed of delivery of orders. Your comments will be shared with our team, who I...

Reviewed 28 September 2015 via mobile

Very nice hotel on the city center. Lot of historyczne is in this walls However if you go in business to kenya Look for hotel located Close to your destinations due to trafic. Good food and fabulous garden.

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2Thank Pawel H
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Pawel H, Thank you for choosing Fairmont The Norfolk for your recent stay and for taking the time to share your feedback. Your commentaries regarding our delicious meals and fabulous gardens are very much valued. Yes, the city traffic is heavy but the government is working on ways to improve this and we are hopeful that with time it...

Australia
Reviewed 22 September 2015

The Fairmont Norfolk Hotel is THE place to stay in Nairobi. I have been staying there at least 4 or 5 times a year since 1983 and it always delivers. The hotel rooms are beautifully furnished and comfortable yet makes you feel that you are staying at your home away from home. It still retains the grand elegance of the...

Review collected in partnership with Fairmont Hotels & Resorts
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4Thank richardrK5296JG
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear richardrK5296JG, Thank you very much for choosing Fairmont The Norfolk for your stay each time you are in Nairobi over the past thirty years and more so, for taking the time to post your detailed feedback on Trip Advisor. It's always a pleasure to receive positive feedback! We are delighted to note that you always enjoy your stay with...

London, United Kingdom
Reviewed 22 September 2015

Two nights spent here at the end of our trip. My partner had been here 20 years previous and much had changed - apparently quite recently, including the large security barriers and the moving of the bar in the past year from what's now the Lord Delaware Terrace restaurant. But it's still a lovely hotel and a fine place to...

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4Thank 4DeltaMike
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear 4DeltaMike, Thank you for choosing Fairmont The Norfolk for your two-night stay after your safari and for taking the time to share your detailed feedback. We especially appreciate the return visit by your partner after almost 20 years. Your commentaries are very much valued; Our colleagues aim to provide a truly unique experience, and we are delighted that we...

Reviewed 18 September 2015 via mobile

The rooms are excellent, well maintained, good WiFi and spotless. The toilets too are modern and very clean. The restaurants are okay, and the service is top class Pretty well located, close to the business district The security is comfortingly tight

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3Thank Chandy J
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Chandy J, Thank you very much for choosing Fairmont The Norfolk for your recent stay and more so for taking the time to post your positive feedback on Trip Advisor. It's always a pleasure to receive positive feedback! We certainly look forward to welcoming you back in the not so distant future. Best regards, Davide Bertilaccio Area General Manager,...

Alexandria, Virginia
Reviewed 18 September 2015

One of the oldest hotels in Nairobi, the Fairmont Norfolk and an elegant, safe and comfortable place to stay. It is close to the city center and across the street from the university. We stayed there upon our arrival to Nairobi, and then for a few days before our departure. We were very impressed with the security when we arrived,...

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Helpful?
4Thank Richard_Milsom
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Richard_Milsom, Thank you for taking time to rate us following your recent stay with us after more than 40 years. We are delighted to note that your hotel experience from arrival to departure was to your satisfaction. The team and I aim to surpass our guests' expectations and nothing makes us happier than a confirmation that we are meeting...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
Official Description (provided by the hotel)
Located just minutes from Nairobi's best attractions, including the home of Karen Blixen, from the Academy Award winning film 'Out of Africa', Fairmont The Norfolk offers luxurious guestrooms and suites, set amidst tropical gardens. It features plush furniture, flat screen TV, minibar, rainfall showers, and tea and coffee maker. Built in 1904, the hotel has been completely refurbished with a heated outdoor swimming pool, health club, sauna and steam rooms with massage facilities, tropical landscaped grounds, and award winning restaurants and bars from steak and seafood at Tatu restaurant, afternoon tea to Lord Delamere Terrace for international cuisine. The hotel is walking distance from artisanal craft shops, modern shopping centres, Sheldrick's Elephant Sanctuary, National Museums of Kenya and is the launch point for 'bucket list' worthy safari tours, which can be organized at the 24 hour concierge desk. A free shuttle bus is available to and from Jomo Kenyatta International airport, located 11 miles away. Business Guests are also offered a complimentary return shuttle ride to their office with free WiFi on board. ... more   less 

Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Region: Kenya > Nairobi
Price Range: €151 - €244 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Agoda, Jovago.com, Booking.com, Fairmont Hotels, Travelocity, Cheap Tickets and Jetsetter so you can book your Fairmont The Norfolk reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi
Hotel Style:
#6 Family Hotel in Nairobi
#6 Luxury Hotel in Nairobi
#7 Romantic Hotel in Nairobi
#7 Business Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont The Norfolk staff and other travellers.
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Questions? Get answers from Fairmont The Norfolk staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“check that your your has been sprayed for mosquitoes”
 of 5 bubbles dkirwin, 24 Dec 2016 | Read review
“Rooms facing the garden and not on the ground floor”
 of 5 bubbles Abiria, 10 Dec 2016 | Read review
“The Junior Suites are the best located and sheer luxury in this region of the world.”
 of 5 bubbles vijayashishr, 4 Dec 2016 | Read review
“The garden bungalows”
 of 5 bubbles B3501GPmichaell, 1 Dec 2016 | Read review
“Use google map”
 of 5 bubbles jeffmasanta, 25 Nov 2016 | Read review
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