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Fairmont The Norfolk

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Fairmont The Norfolk
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934 Reviews from our TripAdvisor Community

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Showing 856: English reviews
Amsterdam, The Netherlands
Reviewed 1 March 2017

As a long time and loyal guest of another great Nairobi hotel, I wanted to try out something new, which seemed to be closer to the parts of town I had most of my meetings. Something new, but actually a longstanding and classy Kenyan hotel. What a wonderfull surprise. Its better located outside the hussle of the CBD and a...

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Helpful?
Thank Pieter2011
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear Pieter2011, Thank you very much for continuously supporting Fairmont The Norfolk and for being our loyal guest. Thank you too for taking the time to post your feedback on Trip Advisor and for sharing your overall wonderful experience. It is always a pleasure to receive such positive feedback! Our team will be immensely proud to hear your comments. We...

Nairobi, Kenya
Reviewed 28 February 2017

We went there for lunch and the buffet was amazing, it had a wide range of choices and we loved every bit of it. The service was top notch and we felt secure there, if your within city center these is the place to be, Norfolk for sure will shall be back!!!

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1Thank muchinageoffrey
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear muchinageoffrey, Thank you for choosing to have lunch at Fairmont The Norfolk and for taking time to share your experience. We are delighted to note that you consider us still gold and vintage. We are also so pleased to read that you enjoyed your lunch and the service. Thank you for your kind recommendation which will go a long...

Nairobi
Reviewed 28 February 2017

Breathtaking view and feel, tucked right next to city centre. Still maintaining its original look. Norfork's ambiance fits both business and leisure. Has got two restaurants two choose from and a lounge where you can relax. A heated swimming pool to add to the cap. The Gem of Nairobi

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Helpful?
Thank 548mayn
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear 548mayn, Many thanks for your review on Fairmont The Norfolk It is a pleasure to note that you consider us a gem of Nairobi and we are so pleased that you enjoyed the ambience, location, charm and facilities of this iconic Hotel. We do look forward to an early opportunity to welcome you back. Best regards, Moshi Perera General...

Melbourne
Reviewed 28 February 2017 via mobile

I really enjoyed my stay at Fairmont Norfolk hotel in Nairobi. A refreshing, tasteful and sophisticated place to stay in the heart of busy and bustling Nairobi. A haven away from the traffic. A lovely colonial style hotel in lush gardens. Beautifully furnished rooms. EXCELLENT service from all staff who were professional, polite and willing to go the extra mile...

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Helpful?
Thank intrepid_pixie
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear intrepid_pixie, Thank you for choosing to stay at Fairmont The Norfolk and taking the time to share your feedback. We are delighted to note that your overall stay with us surpassed your expectations and the team and I are glad to read that you appreciate the Hotel’s, sophistication, charm and heritage nestled in lush gardens in the heart of...

Washington DC, District of Columbia
Reviewed 26 February 2017

Given its reputation, the Norfolk could be expected to rest on its laurels, but it never does. And if you think it's out of your price range, check out their web site and price a stay for 3 night or more, you'll be pleasantly surprised. As is the case with most things in Kenya, what makes this hotel uniquely enjoyable...

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2Thank queencharlotta
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear queencharlotta, Many thanks for your detailed review on Fairmont The Norfolk. The team and I are delighted to read that you had an outstanding stay with us. It is also a pleasure to note that you enjoyed the ambience, charm and facilities of this iconic hotel with great service from the staff We do look forward to an early...

United Arab Emirates
Reviewed 26 February 2017

I was in this hotel for three nights (business trip) and I was satisfied of the quality of my staying. The hotel looks very nice with a green garden in the middle and a pretty bar with some tables in the garden itself. Staff is well trained and never pushing; the room was ok with a big bathroom (compared to...

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Helpful?
Thank PumaTraveler87
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear c-napoli1, Thank you for taking the time to post your review on Fairmont The Norfolk. We are very pleased to read your complimentary feedback regarding your recent three night stay with us as part of your business trip. We were more than happy to be of assistance and take care of you after your meal at your offices caused...

Glasgow, United Kingdom
Reviewed 19 February 2017

We booked in and were disappointed in the room. It was tired with marks on the carpet and grubby bathroom tiles. Worst of all it was buzzing with mosquitos . It obviously had not been sprayed and there was no net over the bed. Having had to kill many, we were wakened in the night more mosquitoes and were covered...

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1Thank hal19b
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear hal19b, Thank you for taking the time to share your feedback and concerns which for us is paramount when it comes to work on improving our services and offerings. We are pleased to note that you were happy with the staff and enjoyed your time at the pool. Please accept our sincere apologies for the inconvenience of mosquitos in...

Reviewed 18 February 2017 via mobile

Lovely hotel the staff are so helpful and the place is small and charming much better than the large business hotels ... I'll be returning for sure. The spa is fantastic steam room and sauna real highlights and the gym is great with view of pool. Terrace and Bar area is very relaxing and saxophonist and piano create lovely atmosphere...

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Helpful?
Thank Laura R
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear Laura R, Thank you for choosing to stay with us and for taking time to rate us following your recent stay. We are delighted to note that your hotel experience was memorable and one of future choice when in Nairobi. The team will be more than inspired to note your kind comments. It was a pleasure to have you...

Canmore, Canada
Reviewed 15 February 2017

Amazing, Clean, Fabulous Service! Also, only about an hour to the National Park and you are seeing Giraffe, Lions, and so many other Animals! I love Kenya very much and this place is the epitome of a Luxury Hotel, in Africa. I have stayed there a couple times, and hope to get back! The Concierge Service was so great, that...

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Helpful?
Thank trishgayton1980
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear trishgayton1980, Thank you for returning to stay with us and for taking time to review your stay. We are so pleased to read that you love Kenya and you managed to do some sightseeing and safaris arranged through our efficient concierge. We look forward to welcoming you back for many more visits to your favorite country in Africa. Regards,...

San Francisco, California
Reviewed 15 February 2017

The Fairmont in Nairobi is a sort of resort-y, earthy property with some history, lovely gardens and amazing customer service. I had a couple of glitches and the staff bent over backwards to more than compensate me in some way. The rooms are updated with really lovely amenities and the hotel has many dining options (although I would say they...

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Helpful?
1Thank Yabolo
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear Yabolo, Thank you for reviewing your stay with us. We are pleased to hear that you enjoyed your stay with us and appreciated the location, history and ambience of the Hotel. We apologize for the glitches you experienced and we are delighted to note that the staff tried to make up for the inconvenience. We have taken note of...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
Official Description (provided by the hotel)
Located just minutes from Nairobi's best attractions, including the home of Karen Blixen, from the Academy Award winning film 'Out of Africa', Fairmont The Norfolk offers luxurious guestrooms and suites, set amidst tropical gardens. It features plush furniture, flat screen TV, minibar, rainfall showers, and tea and coffee maker. Built in 1904, the hotel has been completely refurbished with a heated outdoor swimming pool, health club, sauna and steam rooms with massage facilities, tropical landscaped grounds, and award winning restaurants and bars from steak and seafood at Tatu restaurant, afternoon tea to Lord Delamere Terrace for international cuisine. The hotel is walking distance from artisanal craft shops, modern shopping centres, Sheldrick's Elephant Sanctuary, National Museums of Kenya and is the launch point for 'bucket list' worthy safari tours, which can be organized at the 24 hour concierge desk. A free shuttle bus is available to and from Jomo Kenyatta International airport, located 11 miles away. Business Guests are also offered a complimentary return shuttle ride to their office with free WiFi on board. ... more   less 

Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Region: Kenya > Nairobi
Price Range: €163 - €251 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
Reservation Options:
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Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi
Hotel Style:
#6 Family Hotel in Nairobi
#6 Luxury Hotel in Nairobi
#7 Business Hotel in Nairobi
#7 Romantic Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont The Norfolk staff and other travellers.
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Questions? Get answers from Fairmont The Norfolk staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Have stayed in several different parts of the hotel. I like the rooms on the second floor above the main building overlooking the grounds.”
K8519XYrobertd, 3 Apr 2017 | Read review
“I was not so happy in the wing with no 7.. on left side, I prefered to wing right side no 4..”
BrunoG388, 25 Mar 2017 | Read review
“We had a ground floor room for accessibility and it was perfect”
Zippyandthepenguin, 20 Mar 2017 | Read review
“If you can try to get a court yard view.”
TonyMnUK, 15 Mar 2017 | Read review
“Courtyard view!”
324cathyr, 8 Mar 2017 | Read review
5 of 5