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Fairmont The Norfolk

Travellers' Choice award winner
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$257*
US$207*
Great Deal
US$257*
US$215*
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Fairmont The Norfolk
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934 Reviews from our TripAdvisor Community

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Showing 856: English reviews
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Johannesburg, South Africa
Reviewed yesterday NEW

The rooms are really gorgeous and well appointed. Helpful, friendly staff. Beautiful gardens and amenities. My point is off for the sad breakfast display...just too much mediocre food with displays and "props" that are so Eighties. Would be keeping with the times to provide fewer options but fresh and bespoke.

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Helpful?
Thank dooley_13
Illinois
HOTEL’S FAVOURITE REVIEW
Reviewed 20 February 2017

We stayed at Fairmont Norfolk in total 3 nights, two nights before our 10 day safari and 1 night at the end of our safari, before flying farther south in Africa. We really enjoyed this historical hotel. We were in 2 different rooms. The first room had a patio with nice view of the grounds. Our second room did not...

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Helpful?
1Thank Grams98
About Hotel's Favourite Review
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear Grams98, Thank you for choosing to stay at Fairmont The Norfolk before and after your safari and for taking the time to share your detailed feedback. We always welcome feedback from our guests; more so when it is so complimentary. It is a pleasure to note that you were pleased with your overall experience and service in general. Our...

Singapore
Reviewed 2 weeks ago

The hotel was probably delightful long ago, now it's cramped between taller buildings (especially the pool area) and the entrance is really awkward. It still has a nice atmosphere and you will see many locals having meetings. The rooms are fine, impersonal and chain like. Service is generally good, the people at the entrance are really nice and very friendly...

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Helpful?
Thank CeltiberoBarcelona
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear CeltiberoBarcelona, Thank you for choosing to stay at Fairmont The Norfolk and for taking the time to share your feedback. We have been established for 112 years as a hotel and like to think that the city has grown around us. Despite the few buildings that have now cramped themselves around us, many of our guests comment on the...

Reviewed 2 weeks ago

from being welcomed on the steps, all staff at this fine hotel are outstanding.The 'old style' understated luxury and charm makes for a very comfortable and pleasant stay. courtyard facing rooms are quieter. facilities are adequate. food is amazing. patio restaurant offers same food as Tatu but cheaper. I return regularly on business.

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Helpful?
Thank N9434WFvictorr
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear N9434WFvictorr, Thank you for regularly staying with us on business and for taking the time to review your recent stay with us. We are glad to note that your hotel experience was to your satisfaction and to note that you enjoyed our 'old style' understated luxury and charm. The team will be delighted to note your comments. There is...

Cape Town Central, South Africa
Reviewed 3 weeks ago via mobile

Stayed for 2 nights..... this hotel obviously has a certain charm... the lobby and breakfast area is magnificent... the rooms on the other hand need a refurb. Curtains of different lengths.... retro 70's material... bathrooms are terribly old and the showers trickle - water pressure is a problem. No international plugs in the rooms. Service is sincere, but not urgent....

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Helpful?
Thank Eric W
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear Eric W, Thank you for taking the time to review your recent stay in our property. We are glad to read that you appreciated the charm of the Hotel, the lobby and breakfast area. We are however sorry to read about your disappointing experience during your two-night stay with us. Please accept our apologies for the shortfalls experienced which...

Reviewed 3 weeks ago

We booked a day room at this property. The grounds and facilities are beautiful. The staff is friendly and helpful. The rooms were nicely appointed with good AC. We went to the Sunday brunch and the restaurant and it was amazing. We wanted to spend some time at the pool, but it was full without any available chairs. We happened...

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Helpful?
Thank LATONYA W
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear Latonya W, Thank you for choosing to stay at Fairmont The Norfolk and for taking the time to share your kind comments. The team and I are delighted to read that you enjoyed our facilities, services and were pleased with the staff. We apologize that you did not get space at the pool as our weekends are popular with...

Pretoria, South Africa
Reviewed 3 weeks ago

I like this hotel from the moment I walked into the door. Buld in 1904 during the colonial time. Great gardens open layout with several well kept gardens. Instant relaxation. Rooms are large and in a good condition. I can easily take on permanent residence in this hotel. The hotel does bring across the commercial feeling like many other hotels....

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Helpful?
Thank Abraham B
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear Abraham B, Thank you for choosing to stay at Fairmont The Norfolk and taking the time to share your feedback. We are delighted to note that your overall stay with us surpassed your expectations. Your kind words are highly appreciated and will be eagerly passed on to the entire team. It was an honor to host you and we...

Ooltewah, Tennessee
Reviewed 3 weeks ago

I have stayed at the Norfolk Hotel on travel to Kenya for the past six years, but this is my first review. The service has always been excellent, and the staff is extremely helpful and friendly. My review is prompted by my most recent stay. I arrived at 05:30 from Monrovia, Liberia. It was long flight on KQ taking almost...

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Helpful?
Thank Robert D
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear Robert D, Thank you for choosing to stay at Fairmont The Norfolk over the past six years and for taking the time to share your detailed feedback. We always welcome feedback from our guests; more so when it is so complimentary. It is a pleasure to note that you were pleased with your overall experience and service in general....

Menlo Park, California
Reviewed 3 weeks ago via mobile

Only one night but I felt the history of this hotel. Spacious room, super comfortable bed after 15 hour flight. Wonderful dinner at Lord Delamere, large portions. Great place to stop before Masai Mara.

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Helpful?
Thank oystertravel
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear Oystertravel, Many thanks for your review on Fairmont The Norfolk The team and I are delighted to read that you found us a great stop before proceeding to your safari. We are also glad to read that you appreciated the history of the Hotel and enjoyed your room with a comfortable bed and your dinner. We look forward to...

Zürich
Reviewed 4 weeks ago

I stayed one week at Fairmont hotel and was happy here. it's in a quiet and save area just at the university of Nairobi. Reception, Restaurant all staff has been helpful, friendly and real sweet. Patricia make my Cappucino every morning with love. They all has taken much care (except the staff in the bar, they should be better trained)....

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Helpful?
Thank Bruno G
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear Bruno G, Thank you very much staying with us for one week and for taking the time to give us your feedback. We appreciate your positive comments regarding your stay with us and are especially glad to hear that you were happy here and you enjoyed the quietness and safety. We are also happy to read that the Restaurant...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
Official Description (provided by the hotel)
Located just minutes from Nairobi's best attractions, including the home of Karen Blixen, from the Academy Award winning film 'Out of Africa', Fairmont The Norfolk offers luxurious guestrooms and suites, set amidst tropical gardens. It features plush furniture, flat screen TV, minibar, rainfall showers, and tea and coffee maker. Built in 1904, the hotel has been completely refurbished with a heated outdoor swimming pool, health club, sauna and steam rooms with massage facilities, tropical landscaped grounds, and award winning restaurants and bars from steak and seafood at Tatu restaurant, afternoon tea to Lord Delamere Terrace for international cuisine. The hotel is walking distance from artisanal craft shops, modern shopping centres, Sheldrick's Elephant Sanctuary, National Museums of Kenya and is the launch point for 'bucket list' worthy safari tours, which can be organized at the 24 hour concierge desk. A free shuttle bus is available to and from Jomo Kenyatta International airport, located 11 miles away. Business Guests are also offered a complimentary return shuttle ride to their office with free WiFi on board. ... more   less 

Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Region: Kenya > Nairobi
Price Range: €163 - €249 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Hotwire, Fairmont Hotels, Priceline, Travelocity, Expedia, Cancelon, Booking.com, Jovago.com, Agoda, TripOnline SA, HotelQuickly, Evoline ltd and getaroom.com so you can book your Fairmont The Norfolk reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi
Hotel Style:
#6 Family Hotel in Nairobi
#6 Luxury Hotel in Nairobi
#7 Business Hotel in Nairobi
#7 Romantic Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont The Norfolk staff and other travellers.
10 questions
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Questions? Get answers from Fairmont The Norfolk staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Have stayed in several different parts of the hotel. I like the rooms on the second floor above the main building overlooking the grounds.”
K8519XYrobertd, 3 Apr 2017 | Read review
“I was not so happy in the wing with no 7.. on left side, I prefered to wing right side no 4..”
BrunoG388, 25 Mar 2017 | Read review
“We had a ground floor room for accessibility and it was perfect”
Zippyandthepenguin, 20 Mar 2017 | Read review
“If you can try to get a court yard view.”
TonyMnUK, 15 Mar 2017 | Read review
“Courtyard view!”
324cathyr, 8 Mar 2017 | Read review
5 of 5
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US$207* /night
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Prices are for 1 room, 2 adults
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