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6/8/2017 7/8/2017
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    Nairobi Serena Hotel

    Kenyatta Avenue, Nairobi, Kenya
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    Best prices for your stay
    6/8/2017 7/8/2017
    Savings alert: 14% below average rate

    The price you found is 14% lower than this hotel's average rate of US$258/night.

    We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

    US$292
    US$223
    SAVE US$69
    US$227
    US$250
    Traveller (351)
    Room & Suite (78)
    Dining (51)
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    Overview
    • Excellent57%
    • Very good36%
    • Average5%
    • Poor1%
    • Terrible1%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Butler Service
    Shuttle Bus Service
    Babysitting
    5.0 Star Hotel
    All hotel details
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    The Heron Portico
    476 reviews
    #5 of 164 hotels in Nairobi
     
    InterContinental Nairobi
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    Fairview Hotel
    1,269 reviews
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    The Crown Place Hotel
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    Rooms
    6 Aug7 Aug
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (873)
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    There are newer reviews for Nairobi Serena Hotel
    See the most recent reviews

    21 - 25 of 789 reviews

    Reviewed 1 April 2017 via mobile

    We have stayed in this hotel 2 years in a row and stay 2 to 3 days before heading out to Tsavo for our yearly visit to the David Sheldrick Wildlife Trust orphans and ex orphans. We are usually in a group of about six...More

    Thank Lounett M
    Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded 5 April 2017

    Thank you for taking time to share your experience. Kindly note that our aim is to surpass our guests' expectations and your feedback is important as this will inspire us to improve. In this regard, we sincerely apologize for the unfortunate experience that you had...More

    Reviewed 29 March 2017

    It's been around for years but still one of the best hotels in town. The staff are the best especially as check in. For all the smokers out there you must book here, they have a wig for us smokers and the rooms are still...More

    Thank Peter B
    Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded 5 April 2017

    Thank you for taking time to share your experience. Kindly note that every guest is important to us and we were delighted to host you during your stay. We are also glad that you found our offer to your satisfaction and look forward to another...More

    Reviewed 26 March 2017 via mobile

    Went for a spa treat after church and all went well. A lovely lady called Teresa did a beautiful job on me. My problem was how I was handled because on running my card, the machine had a problem processing my payment. We walked to...More

    Thank ThukuSharon
    Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded 28 March 2017

    Thank you for taking time to share your experience. Kindly note that our aim is to exceed our guests' expectations and your feedback is important to us as this will motivate us to improve. In this regard, we noted the challenge that you experienced when...More

    Reviewed 22 March 2017

    Although the hotel is undergoing major renovations, noise was kept to a minimum and didn't disturb us at all. We checked in late at night and the staff were very helpful. When we requested a room change at check in, they advised there would be...More

    1  Thank Susan W
    Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded 27 March 2017

    We appreciate the time taken to share your experience. We are delighted to know that you enjoyed your stay and that our staff were helpful. Please note that the hotel renovation is geared to improve on our offer and guests' comfort in the future and...More

    Reviewed 19 March 2017 via mobile

    This hotel is undergoing major renovation. One entire half of the hotel is being torn down and the noise and dust generated are quite a nuisance. While the renovation per se isn't the issue, the problem is that Serena continues to charge its regular 5...More

    Thank BZEE_12
    Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded 27 March 2017

    We appreciate the time taken to share your experience. Kindly note that our aim is to exceed our guests' needs and expectations and your feedback is important as this will motivate us to improve. In this regard, we appreciate your comments about the renovation and...More

    The Heron Portico
    476 reviews
    #5 of 164 hotels in Nairobi
     
    InterContinental Nairobi
    982 reviews
    #23 of 164 hotels in Nairobi
     
    Fairview Hotel
    1,269 reviews
    #3 of 164 hotels in Nairobi
     
    The Crown Place Hotel
    3 reviews
    #88 of 164 hotels in Nairobi
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Spa
    • Fitness Centre with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Free Parking
    • Shuttle Bus Service
    • Room Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Spa
    • Fitness Centre with Gym / Workout Room
    • Hot Tub
    Details
    • Price range
    • US$210 - US$617 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #3 Spa Hotel in Nairobi
    • #4 Romantic Hotel in Nairobi
    • #4 Luxury Hotel in Nairobi
    • #6 Business Hotel in Nairobi
    • #7 Family Hotel in Nairobi
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 183
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Expedia, Orbitz, Booking.com, Agoda, Priceline, DerbySoft Ltd Shanghai HQ, Travelocity, TripOnline SA, Hotwire, Cancelon, getaroom.com, HotelQuickly and HRS so you can book your Nairobi Serena Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Kenya >
    • Nairobi
    Add Photo Photos
    Traveller (351)
    Room & Suite (78)
    Dining (51)
    Pool & Beach (29)
    Hotel & Grounds (210)
    Bathroom (9)
    Business Centre & Event Rooms (4)
    Nearby
    The Heron Portico
    476 reviews
    .91 km away
     
    InterContinental Nairobi
    982 reviews
    .54 km away
     
    Fairview Hotel
    1,269 reviews
    .70 km away
     
    The Crown Place Hotel
    3 reviews
    .49 km away
     
    Nearby Restaurants
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    joankogo84
    15 June 2017|
    AnswerShow all 4 answers
    Response from vivian m | Reviewed this property |
    Hi Joan,question concerning job,internship,attachments can only be address by human resource management.visit the hotel website for further information or visit the hotel and talk to human resource department.trip adviser is... More
    0
    Votes
    smcrimi
    11 April 2017|
    AnswerShow all 2 answers
    Response from SerenaHotels | Property representative |
    Hello, The email address is nairobi @ serena . co. ke
    0
    Votes
    Sudon
    29 August 2016|
    Answer
    Response from SerenaHotels | Property representative |
    Hello Sudon, yes we do offer pick up from the airport at USD40 per card load one way. There is no supplement charged during Christmas but the rate is on Room only and subject to 18% taxes.
    0
    Votes
    Room Tips
    "stay away is best choice you can make..."
    Read review
    "Choose on the opposite side of the construction are rooms are quieter."
    Read review
    "Some rooms have a great view of the adjacent leisure park."
    Read review
    "If you are a smoker book here, great place all rounf"
    Read review
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