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Nairobi Serena Hotel

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Traveller (370)
Room & Suite (112)
Dining (71)
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Overview
  • Excellent55%
  • Very good37%
  • Average6%
  • Poor1%
  • Terrible1%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star Hotel
All hotel details
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Rooms
8 Jul9 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (938)
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460
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All reviewsleading hotels of the worldroom servicevery nice hotellong flightafrican artbreakfast buffetan oasisbusy cityrooms are comfortablecentral locationgift shopsafari tripbusiness hotelmasai maramaghrebsecuritygym
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11 - 15 of 846 reviews
Reviewed 1 April 2018

This is a great hotel. Gardens are beautiful. Rooms clean and comfortable. Nice breakfast buffet. Dinner food also good though service can be quite slow. Irene in reception was very sweet. She gave me a tour of the hotel. One of my housekeepers, Ms. Defense...More

Thank WheelzUpGal
Reviewed 21 March 2018

Stayed here for one night as part of a group of photographers heading out to the Masai Mara the following day. Secure hotel with helpful staff. Really comfortable room with spacious double king size bed and equally good en-suite with a powerful hot shower and...More

Thank Ian M
Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded 22 March 2018

Thank you for taking the time to share your experience with us. It is always a pleasure to receive positive feedback from our guests and equally, a delight to know that you found our offer and service delivery to your satisfaction. We look forward to...More

Reviewed 15 March 2018

As the name suggests, the hotel has an air of serenity. Lovely quiet open spaces, bright, large and very comfortable rooms. The food was superb and the service impeccable. A lovely, relaxing stay in this bustling city.More

Thank MyNameIsTomM
Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded 22 March 2018

We appreciate the time taken to share your experience following your stay with us. As such, we are most delighted to know that you found our offer and service delivery to your satisfaction and we look forward to another opportunity to be of service to...More

Reviewed 5 March 2018

Whether you're in Uganda, Tanzania or Kenya, Serena stays out of most highly rated hotels. It is amazing to note that inspite of on going construction work to improve hotel ambience and catch-up with modern technology, Serena is still at its best in terms of...More

1  Thank 888olufemio
Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded 22 March 2018

We appreciate the time taken to share your experience following your stay with us. As a team and as a brand, we are committed to assure guests' comfort while staying with us. Once again thank you for choosing to stay with us and we look...More

Reviewed 3 March 2018

This place is on target...a humble spirit is found in every sector. Front desk staff, security people, restaurant staff, room cleaning staff are well trained and pleasantly professional. The room amenities were surprising.More

Thank Ron R
Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded 22 March 2018

We thank you for taking time to share your experience following your stay. Kindly note that we are committed to ensure that every guest enjoys their stay and are grateful to know that you found our offer and service delivery to your satisfaction. We sincerely...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$217 - US$307 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Romantic Hotel in Nairobi
#6 Business Hotel in Nairobi
#9 Spa Hotel in Nairobi
#15 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$217 - US$307 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Romantic Hotel in Nairobi
#6 Business Hotel in Nairobi
#9 Spa Hotel in Nairobi
#15 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (370)
Room & Suite (112)
Dining (71)
Pool & Beach (34)
Business Centre & Event Rooms (6)
Questions & Answers
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lindajp
22 June 2018|
Answer
Response from RichardMPeters | Reviewed this property |
It’s about 12miles and an almost a single road the entire way. Nairobi traffic can be terrible though. Arriving late evening on a Saturday I’ve done the drive in 25 minutes. Leaving to go home late evening also on a... More
0
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Nate05
11 January 2018|
AnswerShow all 2 answers
Response from PappyManson | Reviewed this property |
It’s downtown. I have no idea where the international convention center is. Check it out on google maps!
0
Votes
Ahmed F
17 September 2017|
AnswerShow all 8 answers
Response from angeldust54 | Reviewed this property |
we only stayed for one day and night but there is other lounges and out side space and the bar you could have meetings, lovely hotel
1
Vote
Room Tips
"The bar had a Samba band on when we stayed, not a problem for us, but check when you arrive if there’s a band..."
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"All the rooms are simply gorgeous"
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"rooms overlooking entrance and road are noisy those overlooking the Park are better"
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"During renovation request a room as far away from the construction area....It is a bit more quiet."
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