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    Nairobi Serena Hotel

    Kenyatta Avenue, Nairobi, Kenya
    Save
    May 7
    May 8
    1 room, 2 adults, 0 children
    SAVE US$44
    US$283
    US$239
    US$266
    US$266
    Traveller (331)
    Room & Suite (77)
    Dining (39)
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    Overview

    • Excellent54%
    • Very good36%
    • Average5%
    • Poor1%
    • Terrible1%
    Travellers talk about
    Free Wifi
    Free Parking
    Pool
    Restaurant
    Room Service
    Bar/Lounge
    Fitness centre
    Spa
    5 Star Hotel
    All hotel details
    Fairmont The Norfolk
    935 reviews
    #6 of 162 hotels in Nairobi
     
    Villa Rosa Kempinski Nairobi
    654 reviews
    #2 of 162 hotels in Nairobi
     
    Sarova Stanley
    1,091 reviews
    #7 of 162 hotels in Nairobi
     
    Fairview Hotel
    1,245 reviews
    #4 of 162 hotels in Nairobi
     
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    Rooms
    7 May8 May
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    1 room, 2 adults, 0 children
    Standard Room

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    Write a Review
    Reviews (860)
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    11 - 15 of 860 reviews

    Reviewed 4 weeks ago via mobile

    Went for a spa treat after church and all went well. A lovely lady called Teresa did a beautiful job on me. My problem was how I was handled because on running my card, the machine had a problem processing my payment. We walked to...More

    Thank ThukuSharon
    Response from SerenaHotels, General Manager at Nairobi Serena Hotel

    Thank you for taking time to share your experience. Kindly note that our aim is to exceed our guests' expectations and your feedback is important to us as this will motivate us to improve. In this regard, we noted the challenge that you experienced when...More

    Reviewed 22 March 2017

    Although the hotel is undergoing major renovations, noise was kept to a minimum and didn't disturb us at all. We checked in late at night and the staff were very helpful. When we requested a room change at check in, they advised there would be...More

    1  Thank Susan W
    Response from SerenaHotels, General Manager at Nairobi Serena Hotel

    We appreciate the time taken to share your experience. We are delighted to know that you enjoyed your stay and that our staff were helpful. Please note that the hotel renovation is geared to improve on our offer and guests' comfort in the future and...More

    Reviewed 19 March 2017 via mobile

    This hotel is undergoing major renovation. One entire half of the hotel is being torn down and the noise and dust generated are quite a nuisance. While the renovation per se isn't the issue, the problem is that Serena continues to charge its regular 5...More

    Thank BZEE_12
    Response from SerenaHotels, General Manager at Nairobi Serena Hotel

    We appreciate the time taken to share your experience. Kindly note that our aim is to exceed our guests' needs and expectations and your feedback is important as this will motivate us to improve. In this regard, we appreciate your comments about the renovation and...More

    Reviewed 19 March 2017
    Google Translation

    בסה"כ המלון נותן שרות טוב מאוד, ארוחות במלון טובות ואפשר תמיד למצוא מה לאכול. רמת האבטחה במלון גבוה מאוד ויש...More

    Thank kobi c
    Response from SerenaHotels, General Manager at Nairobi Serena Hotel

    Thank you for taking time to share your experience. We value each guest's feedback as this helps us to improve. To this end, we appreciate your comment about the renovation and wish to sincerely apologize for any disruption that this may have caused you. Kindly...More

    Reviewed 14 March 2017

    Rooms nice enough but be wary of construction work. Also a long delay in being allocated a room after a long flight. Staff friendly and helpful. Nice pool kept clean. Not sure how to compare other hotels in Nairobi but the Serena not bad for...More

    Thank dustoff70
    Response from SerenaHotels, General Manager at Nairobi Serena Hotel

    We appreciate the time taken to share your experience. Kindly note that it is our aim to exceed our guests' expectations and your feedback is important as this will continue to motivate us to improve. Please note that the hotel renovation is geared to improve...More

    Fairmont The Norfolk
    935 reviews
    #6 of 162 hotels in Nairobi
     
    Villa Rosa Kempinski Nairobi
    654 reviews
    #2 of 162 hotels in Nairobi
     
    Sarova Stanley
    1,091 reviews
    #7 of 162 hotels in Nairobi
     
    Fairview Hotel
    1,245 reviews
    #4 of 162 hotels in Nairobi
     
    About
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Spa
    • Fitness Centre with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Free Parking
    • Shuttle Bus Service
    • Room Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Spa
    • Fitness Centre with Gym / Workout Room
    • Hot Tub
    Details
    • Price range
    • US$216 - US$329 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #3 Spa Hotel in Nairobi
    • #4 Romantic Hotel in Nairobi
    • #5 Luxury Hotel in Nairobi
    • #6 Business Hotel in Nairobi
    • #7 Family Hotel in Nairobi
    Photos
    Traveller (331)
    Room & Suite (77)
    Dining (39)
    Pool & Beach (25)
    Nearby
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    Nearby Restaurants
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    Pango Brasserie at the Fairview
    89 reviews
    .73 km away
    Mandhari Restaurant
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    .26 km away
    Nearby Attractions
    Bencia Africa Adventure & Safaris
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    Questions & AnswersAsk a question
    smcrimi
    What is your email address? I need it for my evisa
    11 April 2017|
    Answer Show all 2 answers
    Response from SerenaHotels | Property representative |
    Hello, The email address is nairobi @ serena . co. ke
    0
    Votes
    Sudon
    Can you at the hotel arrange a pick-up for us (two people) at the international airport? For an arrival at about 10 PM on Christmas day what would the cost be? Are your posted room rates any higher or is there any supplement charged for staying with you at Christmastime?
    29 August 2016|
    Answer
    Response from SerenaHotels | Property representative |
    Hello Sudon, yes we do offer pick up from the airport at USD40 per card load one way. There is no supplement charged during Christmas but the rate is on Room only and subject to 18% taxes.
    0
    Votes
    munnaabr
    Hi, I would like to ask how close/far your hospital is from Aga Kahan hospital? If we need a taxi to go there, could you arrange a taxi for us every morning to the hospital and about how much do you think the taxi fee will be to the hospital? I will be coming along with someone who has knee problem and can not walk a lot or climb too much stairs, so please advise if you have elevators. Thanks a lot.
    2 August 2016|
    Answer Show all 4 answers
    Response from WhitneyKoonce | Reviewed this property |
    It's probably about a 20-30 min commute from the hotel to the hospital (all depends on traffic...). While I'm sure the hotel would be happy to arrange transport, you can also use Uber which is fast and afforable.
    1
    Vote
    Room Tips
    "Choose on the opposite side of the construction are rooms are quieter."
    Read review
    "Some rooms have a great view of the adjacent leisure park."
    Read review
    "If you are a smoker book here, great place all rounf"
    Read review
    "With a small garden."
    Read review